World Relief

Counselor

• Responsible for the hiring, training, supervision, and oversight of Chicago Counseling staff
• Providing documentation quality control
• Signing provisionally licensed and intern clinician documentation as assigned
• Ensuring adherence to all Medicaid, HIPAA requirements
• Enforcing service number requirement adherence
• Providing professional supervision
• Providing clinical supervision or oversight of otherwise provided supervision
• Managing interns or overseeing intern management
• Monitor referral assignments and caseload of Chicago Counseling staff
• Oversee referrals and coordination of care to external partners for specialized care
• Manage planning and implementation of therapeutic services
• Oversee office management in partnership with the operations team
• Communicating with Operations Team to manage facility and supply needs
• Ordering supplies in accordance with program budget
• Requesting maintenance and communication with the property manager
• Ensuring team adherence to general cleanliness and order of space
• Assist with monitoring grant requirements and submitting grant reports
• Adhere to all Medicaid provider requirements in accordance with state and federal law
• Adhere to all HIPAA and HITECH requirements in accordance with state and federal law
• Contribute to the development and updating of staff handbooks and manuals
• Coordinate programming with other internal programs as is appropriate
• Communicate with other internal programs and partner organizations
• Use innovative strategies to develop and expand existing programs
• Attend quarterly stakeholder meetings with other resettlement agencies and partner agencies
• Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events
• Other duties as assigned

Counseling Team Manager

Human Resources

• Conduct or direct impartial investigations involving non-SEAH alleged violations of policy, code of conduct, employee misconduct, or other workplace concerns.
• Develop investigation strategies, conduct interviews, gather and assess evidence, and document findings to support objective and well-founded decision-making.
• Prepare clear investigative reports, communicate findings and risk implications, and recommend corrective or preventive actions when trends or systemic issues are identified.
• Partner with various cross-functional teams/individuals such as: Human Resources Partners, Accountability and Safeguarding, Finance, General Counsel, and other leaders to ensure coordinated, confidential, and consistent management of sensitive matters.
• Advise leaders on employee relations best practices, investigation protocols, and appropriate responses to reported concerns.
• Review and recommend changes (when appropriate) to strengthen policies, procedures, controls, and investigative protocols to improve compliance, consistency, and organizational effectiveness.
• Identify emerging employee relations and compliance risks and coordinate with appropriate stakeholders to support timely mitigation.
• Develop and deliver training for employees, volunteers, and other stakeholders on ethics, internal reporting, code of conduct expectations, and investigation-related processes.
• Coordinate with external agencies or law enforcement when necessary and appropriate.
• Perform other related duties as assigned

Employee Relations Investigator

Director

• Manage a national portfolio of 25-40 ultra‑high‑net‑worth donors and prospects with the capacity to make seven‑figure gifts.
• Lead partners through the full principal gift engagement cycle—qualification, cultivation, solicitation, commitment, and stewardship—resulting in transformational philanthropy.
• Design and execute customized, donor‑centric strategies that align partner passions with World Relief’s mission, strategies, and funding priorities.
• Secure principal‑level outright gifts that advance national, global, and programmatic initiatives through accountability to lead indicator targets and revenue goals.
• Integrate personal faith in Jesus Christ into donor relationships with authenticity, humility, and pastoral sensitivity.
• Engage partners spiritually as appropriate, recognizing philanthropy as both a calling and an invitation into faithful Kingdom participation.
• Demonstrate pastoral care and spiritual leadership in conversations with partners, particularly as they discern significant generosity.
• Embrace and model World Relief’s fundraising values, including those articulated in Henri Nouwen’s The Spirituality of Fundraising, treating donors as partners—not means to an end.
• Partner closely with the CEO, VP SED, and senior leaders in developing cultivation and solicitation strategies for top‑tier partners.
• Prepare and deliver high‑impact proposals, briefings, cases for support, and stewardship reports appropriate for a principal gift audience.
• Facilitate authentic, purpose‑driven interactions between partners and senior leaders that strengthen long‑term commitment.
• Serve as a trusted advisor to leadership on principal gift strategy, donor discernment, and philanthropic engagement.
• Identify, qualify, and cultivate new principal gift prospects through national networks, referrals, peer fundraisers, board connections, and strategic events.
• Build and manage a robust principal gifts pipeline with clear strategies, projections, and next steps.
• Collaborate with prospect research and peer fundraisers to prioritize high‑capacity opportunities across regions and portfolios.
• Help support the whole of the Strategic Engagement team through equipping frontline fundraisers to pursue principal gifts in their own portfolios.
• Represent World Relief with excellence at national donor gatherings, small group experiences, and relationship‑building events.
• Steward principal gift partners with integrity, transparency, and gratitude, reinforcing trust and long‑term partnership.
• Maintain accurate donor strategies, records, and activity reports in accordance with organizational and database standards.
• Participate in principal gifts portfolio reviews, forecasting, and goal‑tracking processes.
• Collaborate across the Strategic Engagement Division to ensure donor engagement aligns with enterprise‑wide fundraising priorities and culture.

National Director, Principal Gifts

Financial Planning and Analysis

• This role is responsible for supervising others and includes responsibilities consistent with supervising employees, including but not limited to monitoring daily work activities, tracking and approving timesheets including approving time off, monitoring performance including entering goals, progress check-ins, and weekly or bi-weekly check-ins, documenting performance concerns, entering staff promotions, transitions, and separations in HRIS within required time frame
• Supervise finance staff at all locations of the region
• Work with the California Regional Director and Program Directors or department managers regarding overall development and implementation of general office and department budgets
• Determine, with the California Regional Director, the overall financial needs of the office and prepare a general office annual budget to meet those needs
• Oversee office financial processes to ensure they are completed accurately and in compliance with standards
• Lead and facilitate monthly Budget vs. Actual (BvA) meetings and provide financial forecasting guidance to Regional Director and leadership team
• Ensure internal controls are in place and followed to prevent financial mismanagement or fraud
• Provide training and support to finance staff in field offices, improving their financial acumen and reporting accuracy
• Work closely with leadership to improve financial sustainability and risk management
• Oversee and implement all procedures for spending, revenue accounting and support documentation for proper accountability
• Manage Insurance Coordination (property, liability, and vehicle) with HO
• Approve all budgets and expenses in conjunction with grant and internal requirements
• Manage the financial reporting process for all state, local and private grants and interact with HO finance on US Federal Program reporting
• Oversee accounts payable, including coding and approval of invoices, expense reports and check requests
• Manage accounts receivable, including coding and allocation of donation, fee, and grant income
• Maintain finances for all grants, including copies of approved budgets and amendments, grant reports, and general ledger
• Oversee use of office petty cash funds and credit cards
• Act as primary contact and liaison with Home Office accountants, local financial institutions, and all official business relationships between WR and local entities
• Ensure local office compliance with WRHO financial policies, processes, & timelines
• Integrate local budgets and budget processes with the ERP as developed by WRHO and work with the OD on all inaccurate reports
• Develop yearly budget goals and procedures with the California Regional Director
• Ensure all items requested during audits or by corporate finance are accurately prepared and submitted on time

Regional Director of Finance

Learning and Development

• Develop and coordinate an annual all-staff learning plan for Chicagoland staff and managers
• Collaborate with managers to assess individual strengths and skill gaps
• Support work groups that are designing or providing input on training needs and learning initiatives
• Implement all-staff training opportunities and program-specific training opportunities
• Track and communicate training delivery and participation
• Support the rollout of mandatory training sessions (e.g., PSEAH, Non-Harassment)
• Create and evolve "how-to" guides for common workplace tasks
• Manage relationships with external learning platforms and external leadership coaches
• Plan and facilitate monthly staff meetings
• Lead the planning and implementation of annual staff events

Learning & Development Specialist

Communications

• Assist in executing top-of-the-funnel, strategic marketing and communications plan for the SoCal office
• Collect and create high-impact content via interviews/photo/video/audio in collaboration with program staff, volunteers, donors, and clients to increase visibility and story-telling to clearly convey program impacts for donors and our general audience
• Manage and schedule marketing and communications content calendar (mass email marketing and social media content) to work across departments with a busy and active team
• Create content to be shared through World Relief platforms (website, blog, e-newsletter, social media, and outreach marketing materials) using Ethical Storytelling principles
• Lead organizational commitment to ethical storytelling and ensure best practices are being upheld
• Oversee and manage World Relief SoCal’s online presence: website, Instagram, Facebook, Linkedin, Lnk.bio, and Youtube
• Research, brainstorm, and execute initiatives to grow and engage new social media audiences
• Analytics-driven social media innovation
• Engage with home office marketing team on national level for tracking metrics
• Organizing and segmenting mass-marketing email lists and creating targeted content for each segmented audience
• Develop print materials for program outreach and promotion in various languages for clients
• Developing materials for fundraising and marketing campaigns, events, and other external opportunities
• Attend appropriate team and staff meetings
• Other duties as assigned

Marketing and Communications Coordinator

Community Manager

• Responsible for increasing awareness within the refugee and immigrant community to promote program services
• Mobilizing volunteers to support client needs
• Creating and distributing educational materials
• Participating in outreach events
• Fostering community partnerships
• Mobilizing and training volunteers

Community Engagement Coordinator

• Develop, lead and continuously refine World Relief’s planned giving vision, strategy, and pipeline—including launching a legacy community, deferred gift commitments, and blended gift opportunities.
• Establish and manage planned giving performance metrics and engagement benchmarks aligned with long-term revenue growth and donor stewardship.
• Integrate planned and asset based giving as a core component of World Relief’s overall private fundraising strategy, ensuring alignment with mission priorities and donor intent.
• Strategically pursue and lead a portfolio of 15-20 planned giving prospects, including legacy-intent donors, professional advisor-connected donors, and long-term partners with significant deferred-gift capacity.
• Actively support and serve the Strategic Partnership Directors team providing strategic insight, pitching and technical expertise to an additional group of long-term partners with significant planned or asset-based gift capacity.
• Help develop individualized strategic multi-year cultivation and stewardship plans emphasizing trust, values alignment, and legacy impact rather than transactional solicitation across the department.
• Work with professional advisors to guide partners and prospective partners through complex asset gift opportunities to reduce tax liability and maximize giving opportunities.
• Guide partners and prospective partners through discerning and documenting legacy commitments—including bequests, beneficiary designations, trusts, and annuities—often over extended time horizons.
• Serve as World Relief’s primary expert on charitable gift planning vehicles, including:
• Bequests and estate provisions
• Charitable Gift Annuities (CGAs)
• Charitable Remainder Trusts (CRTs)
• Charitable Lead Trusts (CLTs)
• Retirement asset and life insurance beneficiary designations
• Translate complex financial, legal, and tax concepts into donor-friendly, values-driven conversations.
• Collaborate closely with accounting, finance, legal, and external advisors to ensure all planned gifts meet donor intent, legal standards, and organizational policy.
• Lead the training and equipping effort across all of the Strategic Engagement Department in developing the skills and acumen to discover and pursue planned and asset based giving opportunities.
• Provide the expertise and insight to develop digital acquisition and web based strategies for expansion of planned giving across the Advancement Division.
• Serve the Strategic Partnership Directors team and broader Strategic Engagement Division with planned giving counsel, resources, and sales-process support.
• Equip frontline fundraisers to confidently identify legacy opportunities and appropriately refer donors into deeper gift-planning conversations.
• Provide coaching, training, and thought partnership to elevate planned giving fluency across the organization.
• Oversee the preparation of legacy-related proposals, gift illustrations, agreements, endowment documentation, and personalized stewardship reports.
• Ensure exceptional stewardship of planned gift donors through recognition, impact storytelling, and sensitive ongoing engagement.
• Identify opportunities for planned giving donors to engage with World Relief leadership, including the CEO, VP of Strategic Engagement, board members, and senior administrators.
• Provide prayerful presence, spiritual care, and pastoral sensitivity—especially in conversations related to legacy, end-of-life planning, and generational impact.
• Embrace and model fundraising values rooted in Henri Nouwen’s The Spirituality of Fundraising, inviting generosity as vocation rather than obligation.
• Integrate personal faith in Jesus Christ thoughtfully and respectfully into donor relationships and internal leadership.
• Accurately document planned giving activity, agreements, and donor intent in accordance with World Relief standards and confidentiality protocols.
• Maintain accountability to World Relief database, brand, and gift acceptance standards.
• Represent World Relief at donor events, estate planning seminars, legacy gatherings, and community engagements as appropriate.
• Travel as needed to cultivate and steward planned giving relationships.