World Relief

Communications

• Develop and execute all mass communications through HubSpot across donor segments, acquisition/leads, church partners, and volunteers.
• Working closely with the U.S. Advancement Team, provide copywriting, editing, and localization for email appeals, newsletters, automated nurture series, landing pages, and social media posts.
• Adapt national email templates and campaign toolkits into office-specific versions that maintain brand alignment while reflecting local relevance.
• Maintain and create new subscriber welcome series content and automated nurture workflows for various audience pathways.
• In collaboration with each Regional US Office and local Content Developers, post all social media content and manage scheduling across platforms.
• Create graphics and media assets in Canva, including touchpoint PDFs for field use based on stories sourced from Content Developers.
• In collaboration with local Content Developers, write blog content that supports lead generation, donor engagement, and church partnership goals.
• Work with Regional office staff and national content teams to integrate gathered stories into emails, social posts, and lead generation content.
• Coordinate monthly and campaign-based email sends across assigned offices, including segmentation, A/B testing, scheduling, QA, and analytics reporting.
• In collaboration with the Development Support Officer, manage end-to-end HubSpot email lifecycle for Regional US offices: planning, segmentation, workflow creation, enrollment, testing, and optimization.
• Maintain and optimize lead generation forms, event-based triggers, onboarding workflows, and conversion paths for partner acquisition.
• Ensure compliance with email deliverability standards and regulations (CAN-SPAM, GDPR) and monitor platform health metrics.
• Recommend evidence-based improvements informed by industry trends and testing methodologies.

Communications Support Officer – Regional US Offices

Manager

• This role is responsible for supervising others and includes responsibilities consistent with supervising employees, including but not limited to monitoring daily work activities, tracking and approving timesheets including approving time off, monitoring performance including entering goals, progress check-ins, and weekly or bi-weekly check-ins, documenting performance concerns, entering staff promotions, transitions, and separations in HRIS within required time frame
• Provide direct supervision, support, and coaching to all Career Pathways (CPS) staff and dotted-line support to Student Success Coaches (SSC)
• Maintain cohesive team culture across Adult Education (AE) and Workforce Development (WD) functions, ensuring communication flows smoothly between departments
• Lead team meetings, case reviews, and cross-functional planning sessions
• Support staff development in both academic transition advising and workforce readiness coaching (SMART goals, wrap around delivery, career development and upward mobility)
• Coordinate dotted-line supervision of Student Success Coaches, ensuring alignment of transition advising with AE instructional goals without direct personnel oversight
• Promote integration with the Employment Services team to ensure coordinated recruitment and referrals and collaboration on career-based activities
• Collaborate with Adult Education instructors to align curriculum, bridge programming, and ICAPS pathways with employer-informed skills requirements identified through World Relief Chicagoland (WRC) employer partnerships
• Coordinate with Children & Youth (C&Y) to ensure older youth (16+) receive early career exploration, part-time job readiness support, and connection to skill-building opportunities
• Ensure Career Pathways Specialists maintain aligned practices with all collaborating teams around job upgrades, credential pathways, wage/benefits tracking, and advancement milestones
• Support shared recruitment pipelines and current practices across AE classes, Employment 6/12-month job follow-up touchpoints, and C&Y after-school programs to strengthen consistent referral flow into CP services
• Translate AE priorities into career pathways practices through SSC participation on the team
• Translate WD priorities into academic transitions through CPS support of AE-led workforce initiatives and pilots
• Maintain strong dotted-line alignment with the Director of Community Enterprise & Workforce Innovation to ensure strategy, program vision, and AE–WD integration remain consistent
• Participate in cross-department client tracking activities, ensuring CP activities support Employment and Case Management, and AE progress toward grant performance benchmarks
• Maintain relationships with community colleges, training providers, and employer partners for clinical placement, advising, job placement, and post-placement retention
• Represent WRC in external meetings, workgroups, and partnership development activities
• Maintain partnership alignment with employer advisory groups to ensure CP program design reflects current labor market needs, supports employer co-developed training pathways, and increases opportunities for job upgrades
• Coordinate youth-relevant partnerships (high schools, youth workforce programs) in collaboration with the C&Y team for students exploring early employment
• Ensure staff documentation meets the standards of AE, WD, and grant-funded programs (ICCB, WIOA, JTED, etc.)
• Monitor progress toward key outcomes such as training completion, credential attainment, employment placement, and retention
• Support continuous improvement processes and contribute to strategic planning with leadership
• Ensure CP staff document job upgrades, credential attainment, training completions, and wage changes consistent with RSS definitions and WRC-wide reporting standards
• Maintain the managerial anchor role even if staffing is reduced due to funding changes. Take on a small caseload if needed to ensure service continuity
• Sustain program presence with a core team of 2–3 CPS/SSC and the CSTM, preserving culture and operational continuity
• Support cross-training of remaining staff so they can function in both SSC and CPS capacities if needed
• Prepare the CP/SSC structure to scale up efficiently if new funding is secured
• Strengthen the shared oversight model that supports long-term financial resilience through AE and WD integration
• Maintain consistent processes, SOPs, and team identity regardless of funding fluctuations
• Strengthen the CP team’s integration footprint by maintaining flexible cross-training models that enable smooth collaboration with AE, Employment, and C&Y

Career Pathways and Student Transitions Manager

• Lead the development, implementation, and ongoing improvement of Chicagoland’s impact measurement framework.
• Lead the transition to a more data-informed culture by refining our theory of action.
• Ensure data collection and reporting systems accurately reflect client growth, program effectiveness, and overall organizational impact.
• Be the lead expert in syncing and implementing measurement tools, streamlining data processes, and translating data into actionable insights for program staff, executive leadership, and program partners.

Senior Monitoring, Evaluation, Accountability, and Learning Manager

Accountant

• Lead assigned components of the monthly and year-end close processes.
• Prepare and post journal entries, including intercompany, accruals, reclassifications, and adjustments.
• Reconcile general ledger accounts including cash, receivables, liabilities, prepaid assets, and fund balances.
• Assist in consolidating U.S. and international field office data into organizational financial statements.
• Ensure the accuracy and completeness of entries in alignment with GAAP and internal policy.
• Support the preparation of internal financial reports, dashboards, and supporting schedules for leadership and department heads.
• Support the development and design of financial reports using Power BI and other reporting tools.
• Collaborate with the Corporate Finance Manager and Program staff to improve report accessibility and insights.
• Support the production of monthly variance analyses and financial performance reviews.
• Ensure proper documentation and enforcement of internal control procedures and accounting policies.
• Monitor compliance with GAAP, organizational policies, and donor requirements.
• Assist in the implementation and documentation of finance-related SOPs.
• Support the preparation for external and internal audits, including single audits.

Senior Corporate Accountant

• Supervise and monitor daily work activities of the team
• Prepare and deliver daily lesson plans
• Ensure classroom instruction aligns with Illinois State Readiness Measures
• Model best practices in early childhood education
• Build trusting relationships with parents and engage in conversations about child development
• Track and record program metrics for grant compliance

Early Childhood Education Manager

Director

• Provide overall leadership, alignment, and support for World Relief Chicagoland’s immigrant and refugee programs
• Ensure Program Directors are well supported, programs are meaningfully connected to one another
• Lead the Program Leadership Team
• Serve on the Administrative Leadership Team
• Ensure integrated, scalable, and sustainable programming across geographic locations
• Facilitate regular Program Director meetings

Senior Director of Programs

Attorney

• Provide direct legal counsel and representation to refugees and other immigrants as needed
• Legally screen and advise clients regarding immigration benefits and remedies available under the INA, CFR, and relevant government agency policies
• Represent an appropriate case load as determined by client demands under the supervision of the Managing Attorney
• Conduct legal research, prepare immigration paperwork, and write responses to Requests for Evidence, Notice of Intent to Deny, and Notice of Intent to Review correspondence
• Represent clients in person at USCIS interviews and possible “re-interviews”
• Zealously advocate for clients with relevant government actors
• Comply with WRC ILS best practice case management rules, policies and procedures and attorney ethics under the oversight of the Managing Attorney
• Participate in immigration law trainings relevant to experience and needed expertise

Immigration Legal Services Staff Attorney – Part-Time

• Provide advanced vocational English tutoring and coaching to individuals and small groups
• Coordinate and facilitate small-group instruction aligned with participant career plans
• Develop, adapt, and implement vocational English curriculum and learning materials
• Participate in participant screenings, enrollments, and career planning alongside program staff
• Conduct assessments to evaluate readiness for education, training, and employment pathways
• Maintain accurate, timely case notes, records, and reports across multiple database systems
• Support digital literacy instruction and manage computer loaner programs as needed
• Supervise and support interns or volunteers when applicable
• Participate in required department and all-staff meetings
• Perform other duties as assigned