Counseling Team Manager

World Relief

Counseling Team Manager overseeing hiring and training of Chicago Counseling staff. Managing therapeutic services and coordinating care for vulnerable populations in a Christian humanitarian context.

Posted 6/8/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Responsible for the hiring, training, supervision, and oversight of Chicago Counseling staff
Providing documentation quality control
Signing provisionally licensed and intern clinician documentation as assigned
Ensuring adherence to all Medicaid, HIPAA requirements
Enforcing service number requirement adherence
Providing professional supervision
Providing clinical supervision or oversight of otherwise provided supervision
Managing interns or overseeing intern management
Monitor referral assignments and caseload of Chicago Counseling staff
Oversee referrals and coordination of care to external partners for specialized care
Manage planning and implementation of therapeutic services
Oversee office management in partnership with the operations team
Communicating with Operations Team to manage facility and supply needs
Ordering supplies in accordance with program budget
Requesting maintenance and communication with the property manager
Ensuring team adherence to general cleanliness and order of space
Assist with monitoring grant requirements and submitting grant reports
Adhere to all Medicaid provider requirements in accordance with state and federal law
Adhere to all HIPAA and HITECH requirements in accordance with state and federal law
Contribute to the development and updating of staff handbooks and manuals
Coordinate programming with other internal programs as is appropriate
Communicate with other internal programs and partner organizations
Use innovative strategies to develop and expand existing programs
Attend quarterly stakeholder meetings with other resettlement agencies and partner agencies
Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events
Other duties as assigned

Requirements

What you’ll need

Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
Master’s degree and full licensure required (or full licensure eligible within 3 months of hire)
Excellent interpersonal and relational skills
Passionate about working with immigrants children, families, and adults therapeutically
Demonstrated knowledge of professional code of ethics, foundational therapeutic tenants of World Relief identified in MHPSS handbook, and evidence-based therapeutic interventions
Demonstrated ability to work sensitively and effectively in a cross-cultural setting
Demonstrated abilities in program management including future planning
Detail-oriented and able to follow through independently on projects and assignments
Demonstrated ability to multi-task, problem solve, and exercise critical thinking skills
Demonstrated ability to remain flexible and work in a fast-paced environment
Personal Christian faith and a heart for serving vulnerable people
Committed to Mission, Vision, and Values of World Relief
Fully licensed or Fully licensed eligible for LCSW, LCPC, LMFT, or PsyD
Knowledge of Microsoft Office applications
Valid Driver’s License and good driving record
Ability and willingness to drive a 15-passenger van in urban traffic
Ability to work occasional early mornings, evenings or weekends as necessary

Benefits

Comp & perks

Competitive benefits package
Employee discount program
Drug-free workplace
Pre-employment substance abuse testing
Commitment to Christian mission and values

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementdocumentation quality controltherapeutic servicesevidence-based therapeutic interventionscross-cultural sensitivitymulti-taskingproblem solvingcritical thinkingdetail-orientedflexibility

Soft Skills

interpersonal skillsrelational skillscommunicationteam managementleadershipservice orientationcommitment to missionpassion for community serviceability to work independentlyability to work in a fast-paced environment

Certifications

Master’s degreefull licensure for LCSWfull licensure for LCPCfull licensure for LMFTfull licensure for PsyDvalid Driver’s License