Wolters Kluwer

Account Executive

• Manage high-profile strategic accounts
• Drive significant revenue growth
• Build and sustain long-term relationships with high-profile clients
• Identify and secure new business opportunities with major accounts
• Develop comprehensive proposals and strategic sales plans
• Oversee coordination between clients and internal teams
• Monitor and address client satisfaction and service improvements
• Analyze complex client data to inform sales strategies
• Lead strategic discussions in sales meetings
• Resolve high-level client issues with minimal supervision
• Strategize and drive lead generation and marketing campaigns
• Negotiate product/service terms with broad discretion

Senior Major & Strategic Account Executive

Customer Support

• Manage a customer service team, ensuring adherence to service standards
• Develop and implement strategic initiatives to improve service delivery
• Oversee day-to-day team operations, resolving escalated issues as needed
• Monitor team performance and establish clear performance goals
• Conduct performance reviews and provide ongoing coaching and feedback
• Facilitate training and development programs for team members
• Optimize workflows to improve team efficiency and productivity
• Collaborate cross-functionally to streamline processes and improve outcomes
• Analyze customer feedback and drive continuous improvement initiatives
• Prepare and present performance and operational reporting

Customer Service Manager

Customer Success Manager

• The Customer Success Engagement Manager plays a high-impact role in managing strategy and product utilization across the CE product portfolio.
• They serve as a trusted advisor for our largest and most strategic accounts and are responsible for optimizing customer outcomes to ensure alignment with the client’s clinical, operational, and strategic goals.
• They ensure strategic customer relationships are established and strengthened, drive product adoption and ensure utilization goals are achieved to maximize value realization.
• They work directly with Sales Account Managers to ensure that customer needs are identified and satisfied, that expectations are met and exceeded and that renewals are achieved.

Customer Success Manager – Healthcare

• Develop effective sales approaches to target key accounts
• Engage in in-depth negotiations with higher autonomy to close deals
• Manage and nurture relationships with key customer accounts
• Provide accurate sales forecasts and activity reports
• Identify and analyze market conditions to uncover sales opportunities
• Handle moderately complex or higher-value sales opportunities
• Gather and utilize customer feedback to improve sales strategies
• Act as a mentor and trainer for junior sales staff
• Collaborate with other departments to ensure customer satisfaction
• Implement and refine sales techniques tailored to customer needs

Field Sales Executive – Healthcare Sector

Ecommerce

• Develop and refine intricate process analyses and end-to-end process mappings.
• Propose actionable recommendations for process and operational improvements.
• Maintain detailed and updated records on business operations.
• Document and understand Adobe Commerce related processes.
• Provide comprehensive data analysis and present to senior team members and stakeholders.
• Offer support in implementing and monitoring business recommendations.

Senior Business Analyst – eCommerce

Accounting Manager

• Partner with Sales on top TAA accounts and largest opportunities
• Shape deal strategy to maximize ACV/TCV and win probability
• Act as a trusted advisor to account teams and senior customer stakeholders
• Support negotiation strategy and value-based pricing
• Build robust, data-driven business cases for strategic deals
• Quantify customer impact across: Revenue growth Cost optimization Productivity and automation gains Risk mitigation and compliance
• Develop and deliver C-level narratives (CFO, Head of Tax, Head of Accounting, CIO)
• Lead executive discussions on: Investment rationale ROI and payback Strategic impact
• Identify and remove barriers to closing (urgency, budget, stakeholder alignment)
• Improve win rates, deal velocity, and pipeline conversion
• Equip sales teams with: Value-based proposals (VSPs) ROI models and financial tools
• Coach account teams on value-based selling

Director, Business Value Services – Tax & Accounting Division

Director

• Partner with Sales on top accounts and largest opportunities
• Shape deal strategy to maximize ACV/TCV and win probability
• Act as a trusted advisor to account teams and senior customer stakeholders
• Support negotiation strategy and value-based pricing
• Build robust, data-driven business cases for strategic deals
• Quantify customer impact across: Revenue growth Cost optimization Clinical and operational efficiency Risk mitigation and compliance
• Translate WK Health capabilities into clear financial and strategic outcomes
• Develop and deliver C-level narratives (CFO, COO, CIO, CMIO)
• Lead executive discussions on: Investment rationale ROI and payback Strategic impact Align clinical, financial, and IT stakeholders
• Identify and remove barriers to closing (urgency, budget, stakeholder alignment)
• Improve win rates, deal velocity, and pipeline conversion
• Support account planning and growth strategy
• Equip sales teams with: Value-based proposals (VSPs) ROI models and financial tools Messaging frameworks
• Coach account teams on value-based selling
• Partner with: Sales (pipeline, deal strategy) Product (value proposition alignment) Marketing (value messaging) Provide insights on customer value gaps and market needs

Director, Business Value Services – Health Division

Business Analyst

• Proactively identify non-compliance across WK CE customer base, by reviewing usage and account information
• Work directly with customers to remediate compliance concerns through established policies and procedures.
• Work closely with other business segments to achieve such remediation.
• Identify challenges with existing processes and recommend improvements.
• Oversee day-to-day changes to customer access to ensure compliance with contracts.
• Pinpoint patterns in compliance issues that relate to product features and contract details and raise them to management’s attention.
• Identify instances of piracy and follow procedures to prevent such issues.
• Perform other related duties as assigned.

Business Analyst – License Compliance

Content Marketing Manager

• Collaborate with cross-functional teams and external partners to deliver strategic, high-impact faculty engagement, ensuring effective integration of Lippincott and NurseTim products and services into nursing curricula
• Contribute to product updates and collaborate with the nursing education team to ensure alignment with academic needs
• Apply analytical thinking to address challenges in nursing education and promote student success
• Collaborate in a team-based environment to develop solutions, drive initiatives, and achieve strategic goals
• Stay informed on trends in nursing education and their implications for student outcomes
• Champion innovation in preparing future nurses for a rapidly evolving healthcare landscape

Clinical Content Specialist – Nursing, Integration Nurse Educator, Traditional Programs

• Lead the design of user-facing agentic workflows for tax and accounting professionals, including AI-driven tax planning, scenario analysis, and projection-based experiences, and deliver high-fidelity prototypes for complex projects such as predictive UX and conversational interfaces
• Collaborate with research partners to plan and conduct comprehensive user research studies and usability tests focused on planning, what-if analysis, and decision confidence.
• Create tax and accounting solutions tailored for compliance-heavy environments in North America, with an understanding of planning considerations across filing status, income, deductions, and future events.
• Synthesize research findings into actionable design recommendations.
• Develop and uphold design systems and ensure consistency across products.
• Mentor junior team members and provide constructive feedback on their work.
• Drive collaboration with product managers, engineers, and other stakeholders as part of the empowered product team to align design goals with business objectives and bring designs to life.
• Drive the iterative design process based on user feedback and usability testing.
• Stay up to date with the latest UX design trends and technologies.
• Present and defend design decisions based on user research and best practices.
• Ensure adherence to financial data privacy, security, and WCAG accessibility standards.

Senior CX/UX Designer – AI Innovation for Tax & Accounting

• Create user-facing experiences that incorporate AI, machine learning, and automation into tax and accounting workflows.
• Design wireframes, storyboards, and user flows with moderate supervision.
• Conduct user research sessions and compile feedback for actionable insights.
• Develop interactive prototypes to communicate design intentions.
• Assist in leading usability testing and analyzing findings to improve designs.
• Contribute to the development and maintenance of design systems and style guides.
• Collaborate with product managers and developers to align user needs with business goals.
• Present design concepts and research findings to stakeholders.
• Implement user feedback to iterate and refine design solutions.
• Stay informed on UX trends and share relevant insights with the team.
• Support junior team members and provide guidance as needed.