Customer Success Manager – Healthcare

Wolters Kluwer

Manager optimizing customer outcomes for healthcare SaaS products. Serving as a trusted advisor for strategic accounts and driving product adoption at Wolters Kluwer.

Posted 5/16/2026full-timeChicago • Illinois, Massachusetts, Minnesota, Montana • 🇺🇸 United StatesMid-LevelSenior💰 $98,500 - $172,700 per yearWebsite

About the role

Key responsibilities & impact

The Customer Success Engagement Manager plays a high-impact role in managing strategy and product utilization across the CE product portfolio.
They serve as a trusted advisor for our largest and most strategic accounts and are responsible for optimizing customer outcomes to ensure alignment with the client’s clinical, operational, and strategic goals.
They ensure strategic customer relationships are established and strengthened, drive product adoption and ensure utilization goals are achieved to maximize value realization.
They work directly with Sales Account Managers to ensure that customer needs are identified and satisfied, that expectations are met and exceeded and that renewals are achieved.

Requirements

What you’ll need

Bachelor’s degree required, Business/Health Administration preferred.
5+ years of experience in Saas-based customer success role, with a focus on strategic or enterprise-level customer engagement and value realization.
Deep understanding of the healthcare industry, including clinical environments and workflows, medical devices, and healthcare regulations.
Comprehensive awareness of challenges faced by healthcare organizations, such as patient outcomes, compliance, and cost pressures.
In-depth knowledge of clinical decision support (CDS) products and awareness of the competition and market differentiators.
Excellent project management skills to track large, complex software implementations across multiple customer sites.

Benefits

Comp & perks

Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaScustomer successstrategic engagementvalue realizationproject managementclinical decision support (CDS)software implementation

Soft Skills

trusted advisorrelationship managementcommunicationstrategic thinkingproblem-solving

Certifications

Bachelor’s degreeBusiness AdministrationHealth Administration