Senior CX/UX Designer – AI Innovation for Tax & Accounting

Wolters Kluwer

Senior CX/UX Designer designing AI-powered experiences for tax and accounting workflows. Collaborating with teams to improve user experiences and ensure compliance in regulated environments.

Posted 5/10/2026full-timeCoppell • Florida, Illinois, Pennsylvania, Texas • 🇺🇸 United StatesSenior💰 $85,600 - $149,400 per yearWebsite

About the role

Key responsibilities & impact

Lead the design of user-facing agentic workflows for tax and accounting professionals, including AI-driven tax planning, scenario analysis, and projection-based experiences, and deliver high-fidelity prototypes for complex projects such as predictive UX and conversational interfaces
Collaborate with research partners to plan and conduct comprehensive user research studies and usability tests focused on planning, what-if analysis, and decision confidence.
Create tax and accounting solutions tailored for compliance-heavy environments in North America, with an understanding of planning considerations across filing status, income, deductions, and future events.
Synthesize research findings into actionable design recommendations.
Develop and uphold design systems and ensure consistency across products.
Mentor junior team members and provide constructive feedback on their work.
Drive collaboration with product managers, engineers, and other stakeholders as part of the empowered product team to align design goals with business objectives and bring designs to life.
Drive the iterative design process based on user feedback and usability testing.
Stay up to date with the latest UX design trends and technologies.
Present and defend design decisions based on user research and best practices.
Ensure adherence to financial data privacy, security, and WCAG accessibility standards.

Requirements

What you’ll need

2yr+ minimum in role plus 1yr+ (AI Innovation)
Strong ability to create high-fidelity interactive prototypes.
Proven experience designing AI-powered user experiences for enterprise applications.
Familiarity with agentic workflows, automation principles, ML concepts, and systems design.
Expertise in enterprise UX for regulated domains, with tax planning, compliance, or accounting experience preferred.
Strong understanding of data privacy, compliance, and ethical AI.
Advanced skills in creating detailed and user-centered wireframes and user flows.
Proficiency in planning, conducting, and analyzing comprehensive user research studies.
Working knowledge of front-end development concepts such as HTML, CSS, and component-based systems, and experience using AI-assisted tools to prototype interactions and accelerate iteration.
Expertise in leading usability tests and deriving impactful design insights.
Advanced prototyping and design system integration skills.
Experience facilitating design thinking workshops and JTBD mapping.
Excellent communication and teamwork skills to align cross-functional efforts.
Advanced skills in presenting design rationale and user research findings.
Competence in designing accessible user experiences according to standards.

Benefits

Comp & perks

Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

high-fidelity prototypesAI-powered user experiencesagentic workflowsautomation principlesmachine learning conceptsenterprise UXdata privacycompliancewireframesuser flows

Soft Skills

mentoringcollaborationcommunicationteamworkdesign rationale presentationuser research analysisconstructive feedbackiterative design processfacilitating design thinking workshopsdefending design decisions