Client Services Representative

• Conduct administrative intake and scripted clinical intake of calls for clinical review
• Provide quality customer service to providers, administrative staff, and other stakeholders
• Build and maintain customer satisfaction with products and services
• Collect and enter confidential information while maintaining strict confidentiality
• Maintain high-quality documentation standards during data collection and entry
• Provide ongoing telephonic support to providers and office staff regarding HealthHelp’s Clinical Review process
• Provide administrative support to the Clinical Review Department as needed
• Participate in and understand responsibilities related to ongoing Quality Initiative Projects
• Maintain performance levels for KPIs including Average Talk Time, Quality, and schedule adherence
• Participate in the HealthHelp Quality Management Program as required
• Adhere to HIPAA, state, and federal regulations
• Adhere to URAC and NCQA standards
• Carry out other assigned projects and responsibilities

Client Service Representative – Operations

Procurement

• Coordinate and track strategic sourcing initiatives, including RFx events, negotiations, and renewals, from initiation through completion
• Maintain project plans, timelines, milestones, and action items across the sourcing pipeline
• Own the PMO operating cadence and prepare materials for weekly pipeline reviews, monthly sourcing forums, and finance/sourcing deal reviews
• Track forum outcomes, maintain governance standards, and ensure consistent intake-to-execution workflows
• Coordinate across Sourcing, Procurement Operations, Finance, Legal, and internal business owners
• Maintain stakeholder alignment on status, risks, blockers, and next steps
• Track spend and savings-to-budget across initiatives and reconcile committed versus realized savings
• Support quarterly and annual reporting of procurement value delivered
• Identify and implement sourcing and PMO process improvements
• Standardize templates and playbooks and reduce cycle time and manual effort
• Administer and optimize procurement/sourcing systems and intake-to-pay workflows
• Ensure data integrity and drive adoption of e-sourcing, contract, and intake/orchestration tools
• Support supplier onboarding, contract renewals, and the broader contract lifecycle
• Track key dates, obligations, and approvals with Sourcing and Legal
• Build and maintain dashboards and KPI reporting covering pipeline coverage, savings, cycle time, and on-time execution
• Provide Procurement leadership with visibility into performance and trends

Lead Associate, Operations – Procurement

• Lead and support procurement consulting engagements from discovery through implementation.
• Conduct spend analysis, procurement diagnostics, and benchmarking assessments to identify cost-saving opportunities and operational efficiencies.
• Develop category and sourcing strategies, supplier management frameworks, and procurement governance models.
• Perform supplier market research and support RFP/RFI development, bid evaluations, and contract negotiations.
• Collaborate with cross-functional teams to assess procurement processes and implement improvement initiatives.
• Facilitate stakeholder workshops and interviews to align procurement strategies with business objectives.
• Support procurement technology implementations, including Coupa, Ariba, SAP, Jaggaer, Ivalua, and GEP.
• Prepare and deliver executive-level presentations, recommendations, and reports for client and internal stakeholders.
• Coach and mentor junior consultants while contributing to proposal development and practice-building initiatives.

Senior Associate – Procurement Consulting, Transformation & Advisory

Sales Engineer

• Partner closely with Sales teams throughout the opportunity lifecycle, from discovery to deal closure.
• Act as the primary technical advisor for customers and prospects.
• Conduct discovery workshops to understand business requirements and technical challenges.
• Build solution architectures, implementation approaches, migration strategies, POCs, POVs, and technical demonstrations.
• Respond to technical questionnaires, RFPs, and architecture assessments.
• Accelerate opportunities by removing technical blockers and collaborating with Sales teams.
• Contribute to reusable assets, frameworks, best practices, and internal enablement initiatives.

Senior Sales Engineer

Actuary

• Lead/support actuarial aspects of merger integration (data, models, assumptions, reporting alignment)
• Drive AI and automation initiatives to modernize actuarial workflows
• Oversee actuarial data (50–60%) and model frameworks (30%) across legacy systems
• Ensure continuity of U.S. statutory valuation and regulatory deliverables
• Partner with U.S. actuarial, IT, and data teams on integration and transformation
• Manage timelines, risks, and stakeholder communications for merger workstreams (10–20% PM focus)

General Manager – Actuarial

Accounts Payable

• Responsible for the end-to-end accounts payable process, including invoice processing, vendor master data management, payments processing, and T&E claim management
• Ensure timely and accurate recording and settlement of company obligations while maintaining compliance with internal controls, company policies, and accounting standards
• Process and confirm purchase orders, identifying and resolving discrepancies between purchase requisitions, purchase orders, and confirmations
• Record confirmed purchase order details in ERP systems and notify internal stakeholders of any changes
• Process PO and Non-PO invoices in accordance with three-way matching and internal controls
• Validate invoice accuracy, completeness, tax compliance, and correct vendor details
• Post approved invoices and credit notes
• Prepare, validate, and execute payment proposals across multiple payment methods
• Review and resolve payment exceptions, blocked vendors, advances, and reconciliations
• Coordinate payment approvals with Treasury and Finance Controllers
• Generate and distribute remittance advice to vendors
• Process payable taxes, prepare tax return reports, and coordinate tax payments with AP, GL, and government portals
• Create and maintain vendor accounts following required documentation and verification standards
• Perform invoice audits and quality checks, report findings, and recommend process improvements
• Respond to vendor and internal queries related to invoices, payments, tax documentation, and account status
• Investigate and resolve payment discrepancies, missing invoices, and vendor statement issues
• Route requests appropriately to internal teams in compliance with SOX and internal controls
• Prepare month-end accrual reports and post accrual journal entries
• Perform GR/IR reconciliations, vendor statement reconciliations, and debit balance analysis
• Identify discrepancies, coordinate corrective actions, and obtain approvals for write-offs and adjustments
• Maintain accurate documentation to support audits and compliance reviews
• Validate and report expense-related tax data in required formats
• Process reimbursement and advance payments, including urgent manual payments where approved
• Ensure adherence to internal policies, SOX controls, accounting standards, and statutory tax requirements
• Maintain accurate records and supporting documentation for audit and regulatory purposes.

Accounts Payable, German

• Partner closely with Valuation, Assumptions, Accounting Policy, Pricing and Risk Management teams in the development of sustainable annuity projection models, compliant with emerging accounting and regulatory frameworks.
• Implement processes, infrastructure and controls to ensure accurate and timely delivery of annuity projection models and results.
• Examples of model development work include, but are not limited to: US GAAP including LDTI Life Statutory and Capital Economic Valuation and Economic Capital Implementing, quantifying and reviewing assumption and model updates.
• Finance Modernization initiatives to improve processes, controls, and analytics.
• Ensure compliance with company model architecture standards and change management governance processes

Senior Analyst – Actuarial, GGY Axis, US Modelling, Moses, MJ-Alpha

• Conducts administrative intake and scripted clinical intake of calls for clinical review
• Provides quality customer service through interaction with providers, administrative staff and others
• Builds and maintains customer satisfaction with products and services; provides excellent service to internal and external customers
• Collects and enters confidential information ensuring the highest level of confidentiality in all areas
• Maintains high-quality documentation standards when collecting and performing data entry functions
• Provides ongoing telephonic support to providers and office staff related to HealthHelp’s Clinical Review process
• Provides administrative support to the Clinical Review Department if needed
• Participates and understands scope of responsibility pertaining to ongoing Quality Initiative Projects
• Maintains acceptable levels of performance for all Key Performance Indicators, such as Average Talk Time (ATT), Quality, and adherence to schedule
• Participates in the HealthHelp Quality Management Program as required
• Adheres to all HIPAA, state and federal regulations pertaining to the clinical programs
• Adheres to both URAC & NCQA standards in keeping with HealthHelp’s compliance initiatives
• Carries out other projects and responsibilities as assigned

Software Engineer

• Design, develop, and deploy applications on SAP Business Technology Platform (BTP) using SAP Fiori/UI5.
• Work with SAP Cloud Application Programming Model (CAP), BTP Workflow Management, on Cloud HANA.
• Develop RESTful APIs and integrate with backend services using Node.js, Java, or other relevant technologies.
• Utilize frontend technologies such as HTML5, CSS3, JavaScript/TypeScript, and frameworks like React, Angular, or Vue.js.
• Collaborate with UX/UI designers to ensure responsive user interfaces and seamless user experience.
• Optimize applications for speed, scalability, and maintainability.
• Collaborate with business stakeholders to understand requirements and integrate with existing systems.

SAP BTP Developer – BTP-Fiori/Ui5, CAPM

Manager

• Implement Web applications in Python/Django
• Understanding project requirement & converting into technical requirements
• Independently do the coding/development of complex modules
• Ensure high quality releases through appropriate QC and QA activities
• Participate in technical discussions / reviews

Assistant Manager - WTS

Consultant

• Identify key opportunity areas with client processes and lead projects to improve process efficiency and effectiveness
• Dedicated SMEs to bridge b/w Operations & Capabilities to ensure smooth operations for the vertical operations
• End to end implementation experience in Blackline (Account Reconciliation, Task, JV and Matching module)
• Knowledge on Smart Close process
• Building Blackline Reports based on Business Requirement
• Formulate improvement plans based on wastes & variations identified during analysis
• Contribute and present in client reviews & meetings
• Work closely with operations team to collect data and assess the current situation
• Remove barriers to progress through Blackline Optimization
• Introduce different innovative concepts
• Achieve Quality Savings and Productivity targets.
• Provide Domain Expertise for Hunting {Solution alignment]. farming [Upsell & Cross sell] & BAU activities
• Proactive Account Remediation, before it goes up the leadership chain
• Proactive Data collection & Analyst support for the vertical
• Establish standards and ensure efficiency roadmap for R2R is delivered, working with multiple stake holders
• Align with Global R2R Tower lead, for outside in views, and give feedback to Tower lead for inside out gaps & challenges
• Participation in special / strategic projects from time to time
• Conducting diagnostics, solution design validation or due diligence exercise
• Manage end to end pre-sales activities for digital capabilities – identify opportunity, pitch the right digital solution, solution building, business case creation etc.
• Understand client digital transformation needs & consult/provide customized solutions, develop business case
• Collaborate with multiple departments within the company & lead the overall transformation journey for clients
• Coaching and mentoring existing and new BL resources
• Manage end to end project independently

Senior Consultant – Capability

• Support end-to-end proposal/RFP/RFI response development across multiple opportunities.
• Understand client requirements and help shape solution narratives, calculate effort estimates, commercials, articulate value propositions and create end-to-end proposal.
• Collaborate with SMEs, sales teams, and delivery leads to gather inputs.
• Draft and refine proposal content, case studies, capability summaries, and client presentations.
• Develop structured solution documents, pricing support sheets, and compliance responses.
• Conduct background research on clients, competitors, and market trends.
• Maintain content libraries, templates, and best-practice frameworks.
• Ensure high-quality, on-time proposal submissions under tight deadlines.

Assistant Manager

Vice President

• co-create innovative, digital-led transformational solutions with clients across 10 industries

Corporate Vice President – Digital Transformation

• Partner closely with Valuation, Assumptions, Accounting Policy, Pricing and Risk Management teams in the development of sustainable annuity projection models
• Implement processes, infrastructure and controls to ensure accurate and timely delivery of annuity projection models and results
• Examples of model development work include, but are not limited to: US GAAP including LDTI Life Statutory and Capital Economic Valuation and Economic Capital
• Implementing, quantifying and reviewing assumption and model updates
• Finance Modernization initiatives to improve processes, controls, and analytics
• Ensure compliance with company model architecture standards and change management governance processes

Senior Analyst – Actuarials, GGY Axis, US Modelling

• Category specific knowledge and experience.
• Deep understanding of procurement-to-pay cycle.
• Strong analytical skills and ability to work with data in Excel using pivot tables and various other key Excel functions to analyze, organize and present data.
• Ability to work with various technology platforms.
• Support with Invoice Reconciliation.
• Project scoping discussion with the stakeholders, providing assistance with requirement gathering prior to project scoping.
• Support with RFQ.
• Work closely with vendors to support or resolve any inquiries.

WNS

Client Service Representative – Operations

Lead Associate, Operations – Procurement

Senior Associate – Procurement Consulting, Transformation & Advisory

Senior Sales Engineer

General Manager – Actuarial

Accounts Payable, German

Senior Analyst – Actuarial, GGY Axis, US Modelling, Moses, MJ-Alpha

Client Service Representative – Operations

SAP BTP Developer – BTP-Fiori/Ui5, CAPM

Assistant Manager - WTS

Senior Consultant – Capability

Assistant Manager

Corporate Vice President – Digital Transformation

Senior Analyst – Actuarials, GGY Axis, US Modelling

Associate, Procurement Services