Client Services Representative

• Strong experience in building Client Senior Management (CxO/VP) level relationships and executive connects
• Protect and grow revenue by building new offerings, receivables and collections, and overall customer satisfaction
• Responsible for driving the revenue and profitability of account relationships through identification of initiatives and new growth opportunities by working closely with the clients health plan leadership
• Responsible for coordinating and strategizing compelling business solutions through collaboration with internal business partners to build solutions that address new opportunities in the marketplace
• Manages the overall implementation process of new client accounts and program add-ons to existing accounts; within timelines and budgets
• Develops account management plans to increase the market share and ensure client satisfaction that will optimize profitability and growth.
• Responsible for contract negotiation and closure
• Regularly reports account operational and financial status to Senior Management.
• Must be able to travel up to 50% of the time (within the U.S. as well as offshore locations for client visits when required)
• Understand the products/programs/services provided by HealthHelp and WNS.
• Experience working with URAC & NCQA accredited organizations and knowledge of the standards
• Responsible for development and delivery of all client financial reporting and presentations to be shared on a monthly, quarterly, or annual basis

VP - Client Services