AI Research Scientist

• Continuously monitor and evaluate emerging developments in artificial intelligence, including advancements in foundational models, generative AI, multi-modal AI, and agentic systems
• Conduct structured research and experimentation to assess the performance, feasibility, and enterprise applicability of new AI models, frameworks, and architectures
• Analyze competing technologies and approaches to determine optimal AI solutions and implementation strategies for business use cases
• Develop research prototypes and proof-of-concepts to validate new AI capabilities before enterprise adoption
• Provide technical recommendations and research insights to leadership and engineering teams regarding emerging AI opportunities
• Translate research findings into practical guidance, reference architecture, and implementation frameworks for downstream teams
• Collaborate with engineering, data science, and product teams to support the adoption of validated AI capabilities
• Evaluate open-source and commercial AI ecosystems, identifying tools, models, and platforms that can accelerate enterprise AI capabilities
• Document research findings, benchmarking results, and architectural recommendations to support informed decision-making
• Mentor researchers, managers and contribute to building a strong internal knowledge base around evolving AI technologies

Associate Director – AI Research

Accounts Receivable

• Managing end-to-end OTC processes
• Customer credit management, billing, cash application, collections, dispute and deduction handling
• Customer master data management, and month-end closing and reporting
• Analyze and approve new customer credit applications
• Assess customer creditworthiness
• Prepare credit recommendations and proposals
• Forecast, set, review, and update customer credit limits
• Perform periodic reviews of existing customer accounts
• Prepare and distribute credit and collections reports
• Generate customer billing data
• Validate billing accuracy
• Generate and track customer invoices
• Post accounts receivable entries and related journals
• Investigate and resolve customer billing inquiries
• Process customer payments
• Reconcile AR activity and post AR transactions
• Analyze delinquent account balances
• Monitor payment compliance
• Identify, manage, and report default accounts
• Prepare and post credit and debit memos
• Create, maintain, and update customer master data
• Perform monthly AR closing activities
• Prepare AR metrics and management reports
• Support internal and external audits

Accounts Receivable, German

Operations

• Customer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints.
• Agents are also responding to complaints from the social media platform.

Senior Associate – Operations

• Act as a single point of entry for all cases (both emails and calls) in French & English related to: Credit and Underwriting activities, that include customer service support for providing credit line amounts, requests for increase and status.
• Customer service activities that include support for disputes, account changes, merchant reimbursements and web/portal activities, customer service support for authorizations, billing management, and invoice processing.
• Cash application and account receivables (A/R) management activities that include manual cash application, customer service support for providing invoices, end-user guidance for payment application via portal, and research.
• Conducting effective communication with customers through income/outcome-bound calls and e-mails.
• Managing customer inquiries, identifying customer needs, proposing solutions and alternative activities.
• Collaborating with other departments and teams to provide the best and fastest customer support
• Receiving, updating and/or logging all requests.
• Routing cases to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and Resolution.
• Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual.

Operations Associate

Backend Engineer

• Design, develop, and deploy cloud‑native applications on platforms such as AWS, Azure, or Google Cloud
• Build scalable, secure, and resilient microservices and serverless solutions
• Develop APIs, integration services, and backend components using modern languages (e.g., Python, Java, Go, Node.js)

Program Analyst, Python Developer – 2 to 4 years

Marketing

• Responsible for collecting, transforming and validating the data required for MMM Models.
• Using Advanced Excel & Python to manipulate and transform the raw data into model ready datasets.
• The processed data needs to be warehoused in Azure and presented using PowerBI.
• Validate and derive insights from the transformed data to assist modeling team in building hypotheses for the MMM Models.
• Provide training and support for internal employees.

Marketing Mix Models, Data Ingestion

Analyst

• Design, build, and optimize web scraping solutions using C# and the .NET Core framework
• Create efficient scripts
• Ensure data accuracy
• Collaborate with the support team to deliver reliable and scalable scraping solutions.

Lead Analyst – Digital Transformation

• Provide support to SAP AMS Team by solving SAP related user requests
• Provide ITIL based user support using Ticket system
• SOx compliancy
• Configuration, development on, and maintenance of our SAP system
• Taking care of application support, change management, enhancements, legal/fiscal changes and new process requirements
• Solve the assigned tickets within SAP AMS specific SLAs
• Cooperation with internal and external resources
• Work with and guide the internal users and consultants in support cases as well as in projects
• Produce and maintain appropriate documentation on specific processes, customizations, enhancements, etc.
• Train (key) users on usage of SAP’s functions.

SAP AMS Analyst

• Adherence to all the regulatory bodies in Australia
• Achievement of agreed performance targets set by the business
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Delivery of agreed service agreements with internal customers and where applicable external customers
• Determining priorities of work
• Ensure compliance with internal policies and procedures, external regulations and information security standards
• Accountability for own performance

• Lodge new insurance claims for our customers and intermediaries
• Determine coverage through exploratory questioning, policy interpretation and using judgement and analysis to make informed decisions
• Elevate the customer experience through setting clear expectations of the claim process and effectively communicating how the claim will be managed
• Negotiate and obtain collection of customer excess including appropriate education of payment options
• Accountable for financial outcomes impacting claims costs through application of correct policy limits, applicable laws and leveraging preferred suppliers/repair methods
• Respond to and manage customer, supplier and repairer and third-party enquiries on existing claims via customer channel of choice with a focus on cost management and progressing and finalising the claim
• Ensure information provided to the customer is clear, complete and accurate based on sound knowledge and understanding of claim policies, processes and their intent
• Ensure claim review is completed on each claim touch; liaise with suppliers and repairers to ensure timely replacement and/or repair experience for our customers and claim is progressed efficiently, actively contributing to overall reduction of customer life of claim and effective financial management
• Identify opportunities to improve processes and systems and participate in their testing, in order to contribute to the overall efficiency and cost effectiveness of the Claims function
• Advocate of change and positive ambassador of the benefits and opportunities
• Demonstrate responsibility for own personal development and professional learning goals and actively participate in performance review process in conjunction with direct Leader

Associate – Ops

Manager

• Design and develop responsive website layouts using HTML5, CSS3, the Bootstrap framework, JavaScript, and jQuery.
• Convert wireframes and design mockups into fully functional, high‑quality web pages.
• Use Adobe Photoshop and Illustrator for graphics, icons, and UI assets.
• Ability to design occasional marketing assets like banners and email templates.
• Create wireframes, prototypes, and UI mockups using Adobe Photoshop, Figma, or Adobe XD.
• Ensure all designs follow brand guidelines, accessibility standards, and UI/UX best practices.
• Collaborate with back-end developers to ensure seamless implementation of UI designs.
• Conduct UI usability testing and iterate designs based on user insights and feedback.
• Optimize websites for performance, responsiveness, and cross‑browser compatibility.
• Translate user needs and business goals into intuitive and engaging web experiences.
• Maintain reusable components, style guides, and design systems to ensure consistency.
• Implement responsive layouts using CSS3 media queries to ensure seamless user experiences across desktops, tablets, and mobile devices.
• Adjust UI components and page structures for different screen sizes through effective use of media queries.
• Participate in UX research, user journey creation, and persona analysis to support design decisions.
• Analyze user feedback and market trends to continuously improve website interfaces and interactions.
• Contribute to website architecture discussions and recommend scalable design solutions.

Assistant Manager – Analytics

• Administrative support of a clerical nature to project managers.

Lead Associate – Ops

• Monitor the HealthHelp issue portal daily, serving as the sole owner of the triage queue from intake through resolution or escalation.
• Reproduce and validate reported issues across applications, EDI transactions, integrations, and data to confirm whether a true defect exists.
• Distinguish between application bugs, EDI/integration failures, data discrepancies, and workflow misunderstandings; close non-bug tickets with a clear explanation to the submitter and backlog recurring misunderstanding patterns for escalation to the appropriate training team.
• Convert validated defects into DevOps bugs with full documentation and manage the triage bucket on an ongoing basis.
• Monitor auth reported tables for failed authorization records and action within SLA to prevent gaps in payer claim system visibility.
• Coordinate with the Scrum Master and Product Director to prioritize confirmed bugs and determine Program Increment (PI) placement.
• Route optimization requests to the weekly Change Control Board (CCB) rather than the development queue.
• Escalate client-impacting issues to Client Managers and data-related issues to the data team as appropriate.

Senior Analyst – IT

• To engage and support staff to achieve all KPI’s, through effective coaching, performance management, and to develop career progression through internal development programs.
• To ensure successful delivery of any project, programme or activity by engaging with an individual, group or organization that will be affected by a programme.
• To practice due diligence when interpreting and reporting of data, as well as to improve team performance and processes through insights which supports the overarching objective of a customer centric environment.
• To maintain productivity by ensuring all staff adhere to schedules while managing IR and payroll queries efficiently.

Assistant Manager – Operations

Sales

• Building a sales strategy for UK/Europe region for HI Tech & Professional Services
• Generating leads, assessing opportunities, and creating solutions
• Overseeing the bid process to create winning proposals
• Developing new accounts and opening opportunities using personal contacts
• Leading responses to RFIs, RFPs, RFQs for clients
• Managing ongoing client relationships through steering committee reviews

WNS

Associate Director – AI Research

Accounts Receivable, German

Senior Associate – Operations

Operations Associate

Program Analyst, Python Developer – 2 to 4 years

Marketing Mix Models, Data Ingestion

Lead Analyst – Digital Transformation

SAP AMS Analyst

Operations Associate

Associate – Ops

Assistant Manager – Analytics

Lead Associate – Ops

Senior Analyst – IT

Assistant Manager – Operations

Senior Vice President – Sales, Hi-Tech & Professional Services