Client Service Representative – Operations

WNS

Client Service Representative providing administrative and telephonic support in healthcare operations for WNS. Focusing on customer service and maintaining compliance in clinical reviews.

Posted 7/15/2026full-timeRemote • Texas • 🇺🇸 United StatesJunior💰 $33,280 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Healthcare Customer Service within a fast-paced call center environment, ensuring adherence to HIPAA regulations and maintaining high-quality documentation standards. Proficient in managing confidential information while delivering exceptional client satisfaction and support.

Highest-signal resume keywords

Healthcare Customer Service ExperienceHIPAA ComplianceQuality Documentation StandardsMS Outlook ProficiencyStrong Verbal and Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryClinical Terminology ProficiencyCPT Codes KnowledgeCall Center Performance MetricsInternet Connectivity Setup

Soft Skills

Time ManagementCustomer Satisfaction FocusAdaptability to Schedule Changes

Tools & Technologies

Windows Operating SystemDual Monitors Setup

Certifications & Qualifications

High School Diploma/GED

Industry Keywords

HIPAAURAC StandardsNCQA StandardsQuality Initiative ProjectsClinical Review Process

About the role

Key responsibilities & impact

Conducts administrative intake and scripted clinical intake of calls for clinical review
Provides quality customer service through interaction with providers, administrative staff and others
Builds and maintains customer satisfaction with products and services; provides excellent service to internal and external customers
Collects and enters confidential information ensuring the highest level of confidentiality in all areas
Maintains high-quality documentation standards when collecting and performing data entry functions
Provides ongoing telephonic support to providers and office staff related to HealthHelp’s Clinical Review process
Provides administrative support to the Clinical Review Department if needed
Participates and understands scope of responsibility pertaining to ongoing Quality Initiative Projects
Maintains acceptable levels of performance for all Key Performance Indicators, such as Average Talk Time (ATT), Quality, and adherence to schedule
Participates in the HealthHelp Quality Management Program as required
Adheres to all HIPAA, state and federal regulations pertaining to the clinical programs
Adheres to both URAC & NCQA standards in keeping with HealthHelp’s compliance initiatives
Carries out other projects and responsibilities as assigned

Requirements

What you’ll need

High School Diploma/GED, required
Minimum One (1) year of Healthcare customer service (call center) experience required
Ability to hard line internet into computer equipment provided, required
Internet upload speed of 5 mbps and download of 25 mbps, required (verified at onboarding)
Ability to adhere to strict schedule with ability to adapt to schedule changes, as schedules are subject to change, required
Prior experience in a fast-paced in-bound call center environment, preferred
HIPAA compliant room, required (verified at onboarding)
Prior experience in the healthcare industry (i.e., prior authorizations, patient care, CPT codes, etc.), preferred
Ability to read clinical terminology with high levels of proficiency
Ability to work efficiently in a fast-paced, high call volume, performance driven Contact Center
MS Outlook and Windows proficiency
Ability to work on dual monitors and navigate multiple software applications simultaneously
Strong time management skills
Highly skilled at delivering client and customer satisfaction
Must possess strong verbal and written communication skills

Benefits

Comp & perks

Medical, dental, and vision insurance
Paid time off (PTO), holidays, and sick leave
401(k) with company match or other retirement plan
Life and AD&D Insurance
Employee Assistance Program