Client Service Representative – Operations

WNS

Client Service Representative conducting healthcare call intake and provider support for WNS, a Capgemini intelligent operations company. Maintaining confidential records, clinical review support, and contact-center performance standards.

Posted 8/14/2026full-timeRemote • Texas • 🇺🇸 United StatesJunior💰 $33,280 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in healthcare customer service within a fast-paced call center environment, adhering to HIPAA and quality standards while maintaining high levels of documentation accuracy and customer satisfaction.

Highest-signal resume keywords

Healthcare Customer Service ExperienceHIPAA ComplianceQuality Documentation StandardsMS Outlook ProficiencyTime Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical Terminology ProficiencyData EntryPerformance Metrics AdherenceInternet Connectivity SetupCPT Code Familiarity

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationAdaptabilityCustomer Satisfaction FocusTime Management

Tools & Technologies

Windows Operating SystemDual Monitor SetupCall Center Software

Certifications & Qualifications

High School Diploma/GED

Industry Keywords

Call CenterQuality Initiative ProjectsURAC StandardsNCQA StandardsConfidential Information Handling

About the role

Key responsibilities & impact

Conduct administrative intake and scripted clinical intake of calls for clinical review
Provide quality customer service to providers, administrative staff, and other stakeholders
Build and maintain customer satisfaction with products and services
Collect and enter confidential information while maintaining strict confidentiality
Maintain high-quality documentation standards during data collection and entry
Provide ongoing telephonic support to providers and office staff regarding HealthHelp’s Clinical Review process
Provide administrative support to the Clinical Review Department as needed
Participate in and understand responsibilities related to ongoing Quality Initiative Projects
Maintain performance levels for KPIs including Average Talk Time, Quality, and schedule adherence
Participate in the HealthHelp Quality Management Program as required
Adhere to HIPAA, state, and federal regulations
Adhere to URAC and NCQA standards
Carry out other assigned projects and responsibilities

Requirements

What you’ll need

High School Diploma/GED, required
Minimum one year of healthcare customer service (call center) experience required
Ability to hard-wire internet into provided computer equipment, required
Internet upload speed of 5 Mbps and download speed of 25 Mbps, verified at onboarding
Ability to adhere to a strict schedule and adapt to schedule changes, required
HIPAA-compliant room, verified at onboarding
Ability to read clinical terminology with high proficiency
Ability to work efficiently in a fast-paced, high-call-volume, performance-driven contact center
MS Outlook and Windows proficiency
Ability to work on dual monitors and navigate multiple software applications simultaneously
Strong time management skills
Strong verbal and written communication skills
Prior fast-paced inbound call center experience preferred
Prior healthcare industry experience, including prior authorizations, patient care, or CPT codes, preferred
Ability to wear a headset for eight hours per day
Ability to respond quickly to instructions in a fast-paced work environment
Ability to talk without voice restrictions for eight hours per day
Ability to sit for extended periods without a break

Benefits

Comp & perks

Medical, dental, and vision insurance
Paid time off (PTO), holidays, and sick leave
401(k) with company match or other retirement plan
Life and AD&D Insurance
Employee Assistance Program
Performance-based bonuses, incentive pay, or commissions may be available
Reasonable accommodations for disabilities and sincerely held religious beliefs