Supply Chain

• Ensure delivery of excellent customer service through accurate and fast processing of orders.
• Provide logistics support for domestic and international movement of recycled materials.
• Communicate and coordinate with other departments and partners to fulfill customers' needs.
• Build and maintain business relationships with clients and suppliers by providing prompt and accurate service.
• Respond to customer complaints in a timely manner.
• Collaborate with sales representatives to meet and exceed customers' service expectations.

Material Logistics Coordinator

Bilingual

• Serves as a key point of contact for WM's Small/Medium business customers.
• Focuses on retaining and growing the team's book of business.
• Manages inbound call requests and conducts proactive customer outreach.
• Prevents customer cancellations and secures updated contract agreements.
• Uses sound retention strategies and effective negotiation skills.

Account Associate – Bilingual, Retention

Account Executive

• Responsible for prospecting and closing sales to new customers to achieve budgeted sales goals.
• Develop and implement sound selling strategies that ensure revenue growth.
• Manage existing business relationships to achieve budgeted sales and price goals.
• Handle all customer cancellation requests and provide ongoing education of contract details.
• Resolve customer service escalations within the defined territory.
• Maintain and grow billable value in assigned accounts.

Senior Account Executive

Sales

• Responds same day to controllable and uncontrollable customer sales and cancellation requests
• Sells and Saves by handling all customer sales and cancellation requests
• Resolves escalations for customer service within the defined territory
• Generates revenue growth through consultative selling approach
• Establishes and maintains a high level of customer satisfaction
• Reduces lost accounts by diffusing cancellation requests
• Increases revenue and profitability by executing sound plans on sales and retention calls
• Matches WM services with customer needs
• Effectively uses WM sales productivity software tools
• Updates and secures customer service agreements

Residential Sales Specialist

Manager

• Develops and leads a comprehensive state and local government affairs program
• Provides information related to legislative, regulatory and government activities
• Performs legislative advocacy activities including direct lobbying
• Represents the company at state fundraising events
• Supports local key expansion projects
• Identifies emerging policy issues and evaluates impact
• Calls upon state agency officials and staff to discuss current issues
• Ensures compliance with campaign finance and lobbying/ethics laws

Senior Manager, Government Affairs

• Responsible for generating revenue utilizing a consultative selling approach
• Conducts research on prospects to improve chances of providing value to their business
• Conducts pre-sales activities to gain understanding of the customer's needs
• Negotiates and closes sales by effectively communicating WM's value proposition
• Understands and adheres to established and approved WM sales processes
• Presents WM products and services using a consultative approach
• Adjusts sales technique depending on the nature of the prospect or customer
• Facilitates agreement to a sales solution that will meet the major needs of both parties
• Conducts post-sale administrative work to ensure product/service implementation is successful

Inside Sales Executive

• Receives and acts upon sales opportunities from inbound calls and internal lead sources
• Conducts pre-sales activities to gain understanding of customer’s needs
• Negotiates and closes sales by effectively communicating alternatives and positions
• Adheres to established WM sales processes
• Presents WM products and services using a consultative approach
• Adjusts sales technique based on customer nature
• Overcomes objections during sales negotiations
• Finalizes sales agreements
• Conducts post-sale administrative work

Inside Sales Representative – Inbound

Business Analyst

• Lead multiple initiatives, establish and track success measures for each
• Ensure delivery is met with timelines and within expectations
• Work with WM Strategic Business Solutions systems to perform analyses on large, complex data sets
• Conduct analysis of findings and provide strategic insights, actionable recommendations to managers and leadership
• Effectively use data visualization, in dashboards to enhance translation of data
• Perform data profiling and root cause analysis to identify and understand anomalies
• Drive report automation while developing procedures and standards for obtaining and analyzing the data
• Act as a liaison between IT and the Client Profitability team to provide support in the gathering of data
• Address inefficiencies while improving daily functions, providing enhancements to existing processes and tools
• Work with all members of the WM Strategic Business Solutions to develop new processes and tools for the Client Profitability team

Senior Business Analyst – Client Profitability

Operations

• Ensures smooth operation of landfill: ongoing construction, permitting, leachate/gas management.
• Minimizes operational costs while maximizing productivity and maintaining safety and environmental compliance.
• Continually works to reduce turnaround time for trucks in and out of site.
• Accurately tracks waste volume and weight.
• Acts as a liaison, where necessary, for community relationships.
• Actively monitors ongoing permitting issues.
• Complies with and ensures adherence to WM’s Mission to Zero standards and regulations to encourage safe and efficient operations.
• Meets all financial review dates and corporate directed programs in a timely fashion.
• Oversees personnel needs of the department including selecting, coaching, and training employees and evaluating employee performance. Provides input into termination, compensation, and promotion decisions.
• Assists in the budget process as required.
• Ensures the cleanliness and maintenance of the physical property of the landfill through inspections and preventive maintenance programs with supervisors/employees.
• Conducts and/or attends and contributes to periodic safety meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.
• Provides training and presentations as needed in a positive and professional manner.
• Updates and submits required reports in a timely manner.

Landfill Operations Manager

Engineer

• Engages, directs, and manages professional consulting firms that perform a variety of work tasks at solid waste facilities
• Maintains a strong working relationship with regulators
• Manages landfill construction projects
• Actively manages and tracks capital budgets
• Coordinates landfill capacity tracking
• Provides continuous evaluation of sites
• Collaborates with other professionals and subject matter experts within WM
• Participates in review of acquisitions and coordination and evaluation of divestitures

Solid Waste Engineer III

• Acts as a liaison between Sales and Operations on processes and customer requirements
• Facilitate process alignment between Sales and Operations
• Own process development/refinement and communication
• Monitor and measure results for improvement and future modifications
• Determine areas of need for training and development across the sales organization

Senior Sales Enablement Specialist

• Overseeing and managing automation systems and technologies within Missouri and surrounding states.
• Provide Subject Matter Expert (SME) level day-to-day support of all automated and electro-mechanical process control systems.
• Implement corporate site automation standard procedures at the Area level.
• Lead and coordinate efforts to secure automation technologies used in waste processing and logistics.
• Oversee the lifecycle management of all operational technology (OT) assets including SCADA and automation equipment.
• Drive the adoption of emerging OT technologies to enhance operational efficiency and reliability.
• Collaborate with IT and OT teams to ensure effective integration of systems.
• Support the highly complex automated systems and equipment installed in facilities.
• Provide automation site support interface with operations personnel.
• Monitor contractor performance and collaborate closely with operations teams to identify automation opportunities.

Area Automation Manager

• Onboarding Drivers and Helpers
• Developing positive relationships with frontline employees
• Coaching and mentoring team members
• Conduct performance management and investigations
• Document and maintain regulatory records
• Visit customer sites to evaluate and resolve safety issues

Senior Transportation Manager

Account Manager

• Generates revenue growth by utilizing a consultative selling approach in the retention of current WM customers.
• Manages existing business relationships in order to achieve budgeted sales goals by developing and implementing sound retention strategies.
• Utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers.
• Handle all customer cancellation requests, providing ongoing education of contract details to existing customers.
• Obtain customer contract commitments during face-to-face interactions.
• Resolve all escalations for customer service within the defined territory.

Senior Construction Sales Account Manager

• Manages daily driver candidate interviews
• Partners with multiple sites to provide realistic job previews
• Manages logistics of scheduling on-site interviews
• Responsible for weekly new employee onboarding training
• Leads workforce planning and staffing goals for sites
• Oversees candidate offer process
• Investigates employee turnover reasons and provides feedback
• Assists in the creation and execution of retention strategies
• Creates and submits weekly and month-end reports to management