Data Specialist

• Gathering and inputting all daily data
• Ensure all operational data is entered correctly
• Communicate daily with driver(s) regarding missing time clock entries
• Validate all driver and helper information
• Manage cases and confirm/close-out customer tickets
• Assist with data collection and reporting for incentive pay programs
• Landfill reconciliation and area disposal reporting
• Mentor Data Specialist I's as needed

Data Specialist II

Heavy Equipment Operator

• Operates heavy equipment in compliance with the company operating safety policies and procedures.
• Conducts routine equipment inspections and preventative maintenance on equipment; maintains accurate records.
• Moves and positions raw materials and finished components with use of material moving equipment.
• Follow appropriate standard operating procedures as per guidelines for operating and maintaining vehicle.
• Performs other duties as assigned.

Technician

• Travels between customer healthcare facilities to proactively monitor, collect, and exchange waste containers
• Interacts professionally with onsite customer staff to ensure service expectations are met or exceeded
• Maintains a rigid collection and service schedule
• Communicates duty status on a defined schedule

Hospital Services Technician

Account Manager

• Generates revenue growth by utilizing a consultative selling approach in the retention of current WM customers.
• Manages existing business relationships to achieve budgeted sales goals by developing and implementing sound retention strategies.
• Handles all customer cancellation requests and provides ongoing education of contract details to existing customers.
• Develops detailed proposals encompassing multiple services.
• Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability.
• Proposes customer solutions that are compliant with appropriate local, state and federal regulations.

Senior Account Manager, Construction Sales

Customer Retention Specialist

• Re-negotiate contracts to retain customer business
• Mediate customer requests while maintaining revenue
• Utilize sales skills to uncover client service issues
• Manage assigned cases within service level expectations
• Proactively contact at-risk customers using approved sales tactics
• Exercise discretion for credits and approvals according to policies
• Effectively utilize technology based CRM tool

Retention Sales Specialist

Program Manager

• Provide exceptional customer service to large accounts.
• Handle bid work.
• Conduct site visits, waste audits, and address safety concerns.
• Manage highly transactional accounts.
• Establishes and maintains a high level of customer satisfaction.
• Communicates to and works to resolve unique customer issues.
• Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability
• Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.
• Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
• Updates and secures customer service agreements.
• Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)

Program Manager, Key Accounts

Sales

• Supports the growth and development of the Bagster line of business
• Soliciting orders for the Bagster program by identifying prospects
• Telephoning respective contractors to persuade them to purchase the Specialized WM product
• Building new business relationships with contractors and home restoration businesses
• Developing and implementing sound retention strategies

Contractor Sales Specialist, Bagster

Onboarding Specialist

• Manages daily driver candidate interviews
• manages logistics of scheduling on site interviews at various sites
• responsible for Weekly new employee onboarding training
• partners with multiple business units to lead workforce planning and set staffing goals
• oversees candidate offer process in partnership with Talent Acquisition partners
• responsible for assurance of OJT completion
• investigates why employees are leaving the company
• assists District manager in the creation and execution of retention strategy
• creates and submits weekly and month end reports to senior management

Onboarding Optimization Manager

Business Analyst

• Conducts business process analyses, needs assessments, and preliminary cost / benefit analyses
• Works with management, stakeholders, impacted users, and individual team leaders
• Coordinates cross functionally as well as with onshore and offshore resources
• Assists with, create, and can communicate out on a large basis projects plans
• Conducts business processes and systems analysis
• Assists with deliverables, cost, schedule and quality of one or more enterprise solutions projects
• Reviews progress and evaluates results for accuracy and efficiency
• Works with internal and external customers, suppliers and other partners to resolve problems
• Drives the project(s) and the organization toward achieving business results

Business Solutions Analyst II

Account Executive

• The Senior Account Executive (SAE) will cover Jackson, MI and everything along the I-90 corridor over to Belleville, MI.
• This position will mostly work from home and candidates must live in the territory.
• This position is a combo hunter / farmer, meaning you will be responsible for new business (hunting) as well as retention of existing accounts (farming), with a heavy emphasis on hunting (in-person cold calling and prospecting for new business).
• The Senior Account Executive role is responsible for prospecting and closing sales to new customers to achieve budgeted sales goals.
• This position develops and implements sound selling strategies that ensure revenue growth at target or greater profitability levels by selling to new customers.
• Additionally, the role is responsible for managing existing business relationships in order to achieve budgeted sales and price goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers.
• The SAE will "save, secure, and convert" by handling all customer cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments during face-to-face interactions.
• All escalations for customer service within the defined territory will be resolved through this position.
• SAEs are responsible for maintaining and growing billable value in their assigned accounts; preventing customer account losses and growing billable value by selling permanent new waste streams, new services, and new products to current and prospective customers.
• Initiate business to business sales relationships.
• Responsible for prospecting and closing sales opportunities to achieve budgeted sales goals by developing and implementing sound selling strategies.
• Manage prospects by developing sound prospect development plans and maintaining key information in the prospect database. Maintain sales pipeline (both in terms of quantity and quality) to achieve goals for new sales.
• Minimize most revenue and accounts by maintaining SSDO relationship health standards and diffusing cancellation requests. Meet or exceed sales call activity goals for proactive account retention.
• Increase revenue and profitability by executing sound plans on retention calls to improve the customers' service and/or profitability.
• Establish and maintain a high level of customer satisfaction.
• Propose customer solutions that are compliant with appropriate local, state and federal regulations. Communicate to and work with the Area Sales Managers to resolve unique customer issues.
• Demonstrate knowledge of customers' needs, pricing and competition; effectively communicate pricing and service strategies; proactively engage other WM business opportunities, referring internally as appropriate.
• Acquire in depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options.
• Maintain current knowledge of internal sale strategies and operational capabilities, and external market trends.
• Work closely and effectively communicate with Plant Managers and Brokerage Account Managers to assist in upgrading materials to increase profitability and achieve plant goals.

Senior Outside Sales Account Executive

• Cover a territory in South Bend and Mishawaka, IN
• Responsible for new business acquisition and retention of existing accounts
• Prospect and close sales to new customers to achieve budgeted sales goals
• Develop and implement selling strategies for revenue growth
• Manage existing business relationships with retention strategies
• Handle customer cancellation requests and provide ongoing education of contract details
• Collaborate with internal teams to resolve customer issues

• Acts as a liaison between the Technology and the business of new systems and enhancement of existing systems.
• Conducts entry-level business process analysis, needs assessments, and preliminary cost/benefit analysis.
• Coordinates with users to determine and document business and user requirements, process flow definitions, and functional specifications.
• Responsible for document repositories, maintenance, and updates of project documentation library.
• Assists project team with gaining business user acceptance.
• Reviews progress and evaluates results for accuracy and efficiency.

Analyst I, Digital Business

Supervisor

• Supervises and provides direct leadership for technicians
• Manages work flow and assigns tasks
• Oversees the day-to-day operations of employees in the maintenance shop
• Coordinates and supervises all maintenance work and repairs, and monitors progress and quality
• Reviews driver repairs and other maintenance requests and prepares work order documents
• Performs mechanical duties as needed
• Monitors inventory of replacement parts and restocks as needed
• Oversees personnel including coaching, training, evaluating employee performance, and conducting disciplinary action as needed
• Creates and submits reports as necessary

Data Specialist II

Heavy Equipment Operator

Hospital Services Technician

Senior Account Manager, Construction Sales

Retention Sales Specialist

Program Manager, Key Accounts

Contractor Sales Specialist, Bagster

Onboarding Optimization Manager

Business Solutions Analyst II

Senior Outside Sales Account Executive

Senior Outside Sales Account Executive

Analyst I, Digital Business

Fleet Maintenance Shift Supervisor