Retention Sales Specialist

Retention Sales Specialist responsible for retaining customers at WM. Engaging with clients to negotiate contracts and resolve service quality issues while maximizing revenue.

Posted 7/14/2026full-timeBannockburn • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $22 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong telesales expertise with a focus on customer retention and relationship management. Proficient in utilizing CRM tools to manage client interactions and service requests effectively.

Highest-signal resume keywords

Telesales ExperienceCustomer Relationship ManagementContract NegotiationSales SkillsBachelor's Degree in Sales or Marketing

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

MediationDiscretion

Tools & Technologies

CRM Tool

Industry Keywords

Customer RetentionRevenue ManagementService Level ExpectationsSales Tactics

About the role

Key responsibilities & impact

Re-negotiate contracts to retain customer business
Mediate customer requests while maintaining revenue
Utilize sales skills to uncover client service issues
Manage assigned cases within service level expectations
Proactively contact at-risk customers using approved sales tactics
Exercise discretion for credits and approvals according to policies
Effectively utilize technology based CRM tool

Requirements

What you’ll need

2 years of telesales experience or equivalent in related work experience
Bachelor’s Degree in sales or marketing (preferred)

Benefits

Comp & perks

medical
dental
vision
life insurance
short-term disability
stock purchase plan
company matching on a 401(k)
paid vacation
holidays
personal days