Wiley

Content Marketing Manager

• Edit and post short videos and other types of content to the-rheumatologist.org in WordPress, the site’s digital platform.
• Manage the day-to-day enewsletter portfolio for The Rheumatologist: Write short, engaging content summaries and subject lines; build enewsletters in a proprietary builder; request enewsletter tests, monitor approvals and ensure on time deployments.
• Format articles as assigned to prepare them for developmental and structural editing by the Editor and editorial team members.
• Review page proofs as assigned to ensure a high level of editorial and design quality is maintained. Enter corrections into InDesign files as needed.
• Report on/from society or topical meetings, as assigned.
• Provide administrative support, by pulling detailed email metric reports from the dashboard to support email campaign goals and initiatives; tracking and collecting copyright transfer agreements and other paperwork; and completing research, administrative, and other editorial tasks as assigned.

Assistant Editor, Custom Content

Data Analyst

• Responsible for ensuring that what Wiley builds, how it is positioned, and how it is sold is grounded in rigorous market understanding and genuine customer insight
• Develop and own compelling value propositions, messaging frameworks, and positioning for Wiley's AI&DA product portfolio
• Lead go-to-market strategy and execution for new product launches, feature releases, and entry into new verticals
• Provide strategic input into pricing, packaging, and bundling decisions alongside Product and Commercial leadership
• Oversee the build and maintenance of a suite of sales enablement materials
• Partner with Demand Generation and Content teams to ensure that campaigns are grounded in strong product and market insight.
• Define and track key product marketing metrics including pipeline contribution, win/loss trends, sales enablement adoption, and pilot-to-contract conversion rates
• Oversee the Voice of Customer (VoC) programme across the customer lifecycle
• Own win/loss analysis as a formal research function and commission primary and secondary market research

Senior Director, Product Marketing – Customer Insights, AI & Data Analytics

Customer Success Manager

• Establish strong relationships with assigned customers
• Partner with cross functional teams to maximize customer value
• Consult with clients to define goals and key metrics
• Collaboratively work with sales to achieve revenue targets
• Monitor customer health metrics and conduct analysis
• Identify growth and upsell opportunities during check-ins
• Leverage technology and data to increase efficiencies

Account Manager

• Independently manage a portfolio of institutional Health customers
• Renew and renegotiate journal and non-journal agreements
• Upsell existing accounts and cross-sell Wiley's broader portfolio
• Drive new business by prospecting and converting target institutions
• Analyze usage trends and customer data to assess account health
• Provide timely responses to customer questions and issues
• Conduct in-depth customer research and gather market insights
• Facilitate data-driven negotiations for contract outcomes
• Partner with internal teams to support customer needs
• Delegate smaller renewals to Sales Coordinators
• Serve as subject matter expert for specialized product lines
• Lead complex product demonstrations and technical presentations
• Develop and maintain relationships with key customers

Account Manager – Health

Performance Marketing

• Plan, schedule, and execute paid ads campaigns across platforms (e.g., Meta, LinkedIn, YouTube, Google, Bing), ensuring alignment with campaign objectives and budget allocations
• Manage paid ads budgets, monitor performance, and optimize campaigns to meet cost-efficiency and revenue contribution targets
• Grow owned audience assets, including YouTube subscribers and retargeting audiences, through structured campaign strategies and ongoing optimization
• Lead testing of new paid ads channels and formats, documenting performance benchmarks and providing clear recommendations for future investment
• Analyze campaign performance and produce structured insights, including cost-per-acquisition comparisons and channel effectiveness reporting
• Maintain consistent UTM tracking standards across all campaigns and support integration of paid media performance into broader attribution and reporting frameworks
• Support YouTube content distribution, retargeting strategy execution, and troubleshooting across paid platforms (e.g., Meta account issues)
• Contribute to the development of automated reporting dashboards and processes to improve campaign visibility and reduce manual reporting effort
• Support and execute dedicated audience growth initiatives, partnering with the Director and wider marketing team to scale acquisition across owned channels (e.g., YouTube, retargeting audiences, newsletters) and reduce reliance on third-party media

Paid Ads Manager

Account Executive

• Increase and maintain permissions revenue from pharmaceutical agencies and other accounts via the RightsLink sales channel and direct customer contact
• Deliver efficient service for customers needing permission to reuse Wiley material
• Manage relationships with key accounts and rights organizations
• Identify strategic opportunities for Account Managers to develop licensing partnerships
• Process orders, resolve customer inquiries, and deliver tailored licensing solutions based on customer needs
• Manage a portfolio of pharmaceutical agency and permissions accounts, identifying opportunities to drive revenue growth through upselling, cross-selling, and expanded licensing solutions
• Monitor licensees and transactional permissions activity to identify new business opportunities and support pipeline development
• Assist with prospecting new markets and generating licensing opportunities in collaboration with Account Managers and global licensing teams
• Conduct basic contract and licensing negotiations within established guidelines, templates, and rate cards
• Collaborate with Account Managers and leadership on high-value, customized, or complex licensing agreements
• Serve as an escalation point for urgent customer matters
• Maintain accurate account, pipeline, contract, and activity data within Salesforce and internal rights management systems
• Provide regular updates to management regarding customer activity, sales opportunities, pipeline progress, and market insights
• Contribute to achieving monthly, quarterly, and annual sales targets while delivering a high level of customer satisfaction.

• Identify and prioritise societies, publishers, and instrument developers
• Lead first conversations with prospective partners
• Develop partnership proposals and commercial models
• Negotiate and close new partnerships
• Coordinate instrument onboarding alongside various teams
• Maintain ongoing partner relationships

Partnership Manager

Analyst

• Develop SQL queries to extract and manipulate data from our BigQuery database for use in Power BI semantic models and ad-hoc analyses
• Update database structure to support star schema models consisting of fact and dimension tables, in close consultation with team lead and data engineering
• Review documentation and define data requirements for new source data to communicate team needs and enable the data engineering team to build fit-for-purpose data pipelines
• Test and validate new and existing source data to ensure accuracy of the foundational database and support the team’s position as a “Source of Truth” in a complex data landscape
• Create and maintain documentation on the team’s database and dataflows to enable all stakeholders to understand, use, and communicate about the data the team provides.

SQL Analyst

• Develop and maintain shared semantic models in Power BI using star schema design
• Develop SQL queries to extract and manipulate data from our BigQuery database for use in Power BI
• Define and implement best practice report/data management through Microsoft Fabric integrations
• Review and maintain reports for performance optimizations, style consistency, and best practice improvements
• Consult on and support building a data model and structure that enables efficient and accurate reporting and analysis
• Consult on wireframe design during the early stages of building new reports to provide guidance on effective visualization and user experience
• Consult on the development of strategically insightful reporting dashboards with actionable insights to support key stakeholder decision-making processes