Wiley

Editor

• Lead the successful launch and ongoing development of the Advanced brand into Health Sciences
• Recruit and lead a global team of Editors in Chief and Deputy Editors
• Shape editorial vision and deliver growth
• Provide leadership and direction for a team of editors
• Ensure regular, structured reporting on progress, risks and opportunities

Associate Director – Editorial

Financial Planning and Analysis

• Partner with the VP, Business Growth & Development Leadership Team, and Partner Solutions Leadership Team to develop, prioritize, and execute strategic initiatives and business plans
• Translate strategic priorities into actionable plans, milestones, and measurable outcomes, and lead change management activities when needed
• Lead Partner Solutions communications efforts that build a connected team culture and align with leadership priorities
• Act as a liaison between Partner Solutions and Product, Technology, AI & Data Analytics, Audience Solutions, and Research Publishing teams to keep priorities aligned
• Serve as a trusted strategic advisor and chief of staff to the VP, anticipating business needs and identifying risks and opportunities
• Coordinate leadership activities, customer-facing priorities, and industry engagement, including team meetings, sales kickoffs, and presentations
• Use AI and business intelligence tools, including Power BI, to support planning, reporting, and decision-making

Senior Manager, Strategic Planning – Transformation

Support Engineer

• Assisting zyBooks’ student and instructor users via email through an email client called Zendesk
• Troubleshooting issues users describe and answering questions about the zyBooks application/content and how to use it
• Reviewing student/instructor feedback on zyBooks content and determining the validity of said feedback
• Assisting users with managing accounts (merging accounts, transferring subscriptions, resetting passwords)
• Escalating issues to internal teams and overseeing their progress while sharing updates with student/instructor customers
• Assisting the zyBooks Bookstore and Creation team with simple tasks during busy periods (generating zyBooks, generating access keys)
• Providing feedback on internal processes and making suggestions for improvements
• Keeping track of common trends and sharing any findings with the team

Customer Technical Support Representative

Customer Support

• Manage a high-volume customer support queue by prioritizing, documenting, and resolving inquiries.
• Investigate customer issues by reviewing account records and prior ticket interactions.
• Troubleshoot product, grading, and access issues.
• Communicate clear and accurate resolutions to students and instructors.
• Escalate unresolved issues with complete documentation.
• Monitor ticket volume and identify opportunities for process improvements.

Customer Support Representative

• Strategically develop one or more journals, together with the Editor-in-Chief, from scientific and publishing perspectives
• Establish and maintain a strong network of scientists who are the journals' authors, peer reviewers, and board members
• Leverage your network, knowledge of the subject area and its development, and desk research skills to drive content acquisition and submissions growth
• Represent Wiley and the physical sciences portfolio at conferences and through in-person and virtual outreach activities at universities and research institutes
• Collaborate with colleagues across departments to develop the journal portfolio
• Contribute to the editorial evaluation, peer review, and decision-making for manuscripts submitted to one or more journals

Deputy Editor

• Develop and execute strategic initiatives to grow Wiley's Advanced Portfolio within Aging and Geroscience globally
• Commission high-quality papers and build collaborative relationships with leading researchers through community engagement to enhance content quality and brand influence
• Collaborate with the global editorial team to manage manuscripts submitted from related subject areas for Advanced Science
• Launch and oversee management of new Advanced spin-off titles in relevant subject areas as the brand expands
• Manage titles within a team of in-house editors and involved in Aging cluster strategy
• Collaborate closely with marketing teams to devise and implement brand-enhancing events and initiatives for both short-term and long-term success
• Lead generation and ideas for subject-related products passed on to appropriate colleagues

Editor in Chief – Aging

Product Manager

• Own and drive specific areas of the Scholar Gateway roadmap, from problem definition through delivery and iteration
• Own product capabilities related to content ingestion and lifecycle management, helping define how scholarly content is structured and maintained for AI-driven discovery
• Drive end-to-end workflows to support the onboarding of partners
• Partner closely with engineering to shape platform capabilities in areas where technical approaches and product expectations are still evolving
• Use qualitative and quantitative inputs (customer feedback, usage signals, partner needs) to inform prioritization and decision-making
• Contribute to demos, release notes, and lightweight documentation to support customer understanding and adoption
• Partner with support and operational teams on issues that impact customers, helping ensure a smooth product experience

Product Manager – Scholar Gateway

Manager

• Manage a team of approximately 7-8 subject matter experts (SMEs)
• Oversee the peer review process, from submission to final decision
• Create a positive and motivating work environment for team members
• Develop team members through coaching, feedback, exposure, and training
• Report on performance/productivity to the Associate Director
• Engage in team meetings and training initiatives to develop skills
• Identify areas for improvement and acquire new skills

Full-stack Engineer

• Working in a large, long‑lived C++ codebase with significant domain history
• Owning features or subsystems and seeing them through design, implementation, and maintenance
• Refactoring complex or brittle areas to improve clarity, performance, and reliability
• Applying modern C++ practices where they improve safety and maintainability
• Supporting architectural improvements by helping modularize historically monolithic components
• Collaborating with other engineers and chemistry/spectroscopy domain experts

Senior Software Engineer

Sales

• Own the positioning and messaging for Managed Ad Sales
• Plan and run demand generation campaigns across email, paid, web, and events
• Create content that sells: landing pages, case studies, one-pagers, decks, and thought leadership
• Lead account-based marketing for priority advertiser accounts
• Equip the sales team with tools to close: pitch decks, battlecards, objection handling
• Partner across sales, product, and data teams to keep messaging accurate and aligned
• Measure campaign performance, pipeline influence, and conversion to optimize efforts

Marketing Manager, Ad Sales

Project Manager

• Manage the day-to-day operational performance of the Cochrane Library.
• Monitor content delivery pipelines, partner feeds, and access management systems to ensure efficient content distribution.
• Ensure platform reliability and service continuity while minimizing disruption to customers and stakeholders.
• Serve as the primary escalation point for complex operational issues affecting content availability and delivery.
• Lead incident triage, coordination, communication, and resolution across cross-functional teams.
• Manage major incidents, ensuring timely stakeholder communication and successful restoration of services.
• Develop and maintain operational reporting, including service-level agreements (SLAs), KPIs, and performance metrics.

Associate Project Manager

• Develop and execute strategic initiatives to grow Wiley's Advanced Portfolio within medicine globally
• Commission high-quality papers and build collaborative relationships with leading researchers through community engagement to enhance content quality and brand influence
• Take ownership of the peer review process, and decision manuscripts, ensuring the highest possible editorial standards
• Collaborate with the global editorial team to manage manuscripts submitted from related Advanced titles
• Launch and oversee management of new Advanced spin-off titles in relevant subject areas as the brand expands
• Manage titles within a team of in-house editors and involvement in medical cluster strategies
• Collaborate closely with marketing teams to devise and implement brand-enhancing events and initiatives for both short-term and long-term success
• Lead generation and ideas for subject-related products passed on to appropriate colleagues

Editor in Chief – Medicine

• Leverage your international networks and knowledge of educational research, with desk research skills, to drive high-quality submissions in key subject areas to the Education portfolio
• Strategically develop one or more journals, from scientific and publishing perspectives within the context of the broader Education portfolio
• Establish and maintain a strong global network of researchers and practitioners who are the journals’ authors, peer reviewers and board members
• Represent Wiley and the Education portfolio at conferences and through in-person and virtual outreach activities at universities and research institutes
• Oversee the editorial evaluation, peer review, and decision making for submitted manuscripts
• Collaborate closely with external and internal editorial colleagues
• Work with your manager and colleagues to establish a team culture of trust, respect and high performance

Editor-in-Chief – Education

Marketing

• Create and manage strategies and implement tactics that showcase the value of Wiley’s courseware products for the higher education chemistry and business markets
• Develop and execute annual marketing plans with measurable goals and objectives
• Track the effectiveness of tactics and strategies by regularly analyzing results and taking action to improve performance
• Create go-to-market strategies, sales tool kits, messaging templates, and other collateral and sales enablement pieces
• Work with Sales and Customer Success to effectively engage with chemistry and business instructors
• Create account-based strategies and track top target lists for new products and features
• Interact with chemistry and business instructors through conferences, conversations, and social media
• Partner with Research colleagues to conduct surveys with instructors and students
• Test and validate value propositions in the field with individual interviews and live focus groups
• Develop and implement market development strategies to create awareness, engagement, and leads for new products
• Build and maintain competitive landscapes
• Create differentiated value propositions and positioning for products
• Demonstrate the use of tools through customer calls and presentations
• Develop relationships with authors and advocates while identifying new advocates, thought leaders, partners, and influencers
• Manage webinars, trade shows, and other events for the chemistry and business markets.

Marketing Manager

Associate

• Work with editorial and marketing teams to launch new products, including market seeding, post-webinar data compilation, and targeted research
• Collaborate with the Market Development team to create strategic, actionable, data-driven insights for effective marketing and sales plans within Inside Sales
• Identify gaps in market research and data mine as needed
• Update Salesforce post-webinar including Contact records, Course records, and Account records
• Create post-event tasks for the sales team and communicate intelligence to reps and managers