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Wiley

Associate Project Manager

Wiley

Associate Project Manager overseeing operational delivery and content platforms at Wiley. Managing performance, incidents, and cross-functional collaboration for clinical content access.

Posted 7/3/2026full-timeLondon • New Jersey • 🇺🇸 United StatesJuniorMid-Level💰 £35,300 - £49,367 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing operational performance and service delivery within digital publishing and information services. Proficient in incident management, stakeholder communication, and performance reporting to ensure platform reliability and efficiency.

Highest-signal resume keywords
Operational Delivery ManagementIncident ManagementStakeholder ManagementPerformance ReportingKPI Tracking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Service ManagementContent Platform OperationsOperational ReportingPerformance MetricsContent Delivery Pipelines
Soft Skills
Organizational SkillsCommunication SkillsProblem-Solving SkillsCollaboration Skills
Tools & Technologies
Access Management SystemsDashboards
Industry Keywords
Digital PublishingHealthcareTechnologyInformation Services

About the role

Key responsibilities & impact
  • Manage the day-to-day operational performance of the Cochrane Library.
  • Monitor content delivery pipelines, partner feeds, and access management systems to ensure efficient content distribution.
  • Ensure platform reliability and service continuity while minimizing disruption to customers and stakeholders.
  • Serve as the primary escalation point for complex operational issues affecting content availability and delivery.
  • Lead incident triage, coordination, communication, and resolution across cross-functional teams.
  • Manage major incidents, ensuring timely stakeholder communication and successful restoration of services.
  • Develop and maintain operational reporting, including service-level agreements (SLAs), KPIs, and performance metrics.

Requirements

What you’ll need
  • Experience managing operational delivery, service management, or content platform operations in a digital publishing, healthcare, technology, or information services environment.
  • Demonstrated experience managing incidents, escalations, and cross-functional operational processes.
  • Strong stakeholder management skills with the ability to influence and collaborate across multiple teams.
  • Experience creating performance reporting, dashboards, and KPI tracking.
  • Excellent organizational, communication, and problem-solving skills.
  • Ability to manage competing priorities in a fast-paced environment.

Benefits

Comp & perks
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities
  • Meeting-free Friday afternoons