Associate Project Manager

Wiley

Associate Project Manager overseeing operational delivery and content platforms at Wiley. Managing performance, incidents, and cross-functional collaboration for clinical content access.

Posted 7/4/2026full-timeLondon • New Jersey • 🇺🇸 United StatesJuniorMid-Level💰 £35,300 - £49,367 per yearWebsite

About the role

Key responsibilities & impact

Manage the day-to-day operational performance of the Cochrane Library.
Monitor content delivery pipelines, partner feeds, and access management systems to ensure efficient content distribution.
Ensure platform reliability and service continuity while minimizing disruption to customers and stakeholders.
Serve as the primary escalation point for complex operational issues affecting content availability and delivery.
Lead incident triage, coordination, communication, and resolution across cross-functional teams.
Manage major incidents, ensuring timely stakeholder communication and successful restoration of services.
Develop and maintain operational reporting, including service-level agreements (SLAs), KPIs, and performance metrics.

Requirements

What you’ll need

Experience managing operational delivery, service management, or content platform operations in a digital publishing, healthcare, technology, or information services environment.
Demonstrated experience managing incidents, escalations, and cross-functional operational processes.
Strong stakeholder management skills with the ability to influence and collaborate across multiple teams.
Experience creating performance reporting, dashboards, and KPI tracking.
Excellent organizational, communication, and problem-solving skills.
Ability to manage competing priorities in a fast-paced environment.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities
Meeting-free Friday afternoons

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Service ManagementContent Platform OperationsOperational ReportingPerformance MetricsContent Delivery Pipelines

Soft Skills

Organizational SkillsCommunication SkillsProblem-Solving SkillsCollaboration Skills