White Cap

Collections

• Responsible for managing daily credit and collections activities in alignment with company credit policies.
• Identifies and mitigates financial risks using analytics and reporting to detect trends and prevent delinquencies.
• Provides recommendations based on data-driven insights to improve cash flow and minimize bad debt exposure.
• Executes and manages mechanic’s lien filings and other legal measures to secure accounts receivable and ensure payment security.
• Assesses customer creditworthiness using credit reports and key performance indicators to extend credit judiciously.
• Applies credit policies that align with the Risk Framework to support business growth while minimizing credit exposure.
• Monitors and improves collections KPIs such as DSO, past due balances, and unapplied cash to maintain a healthy A/R portfolio.
• Maintains a high-quality accounts receivable portfolio by ensuring credit decisions are based on prudent risk review.
• Escalates customer issues and root-cause drivers of disputes to sales leaders to improve processes and service.
• Applies credit holds strategically to meet financial goals while preserving customer relationships.
• Other duties as assigned.

Credit and Collections Analyst

Customer Support

• Delivers exceptional customer support by managing complex quotes, orders, and service inquiries with urgency and accuracy.
• Builds strong relationships with associates and customers by resolving issues efficiently, communicating clearly, and leveraging product and process knowledge.
• Processes strategic quotes and enters complex orders with accuracy and attention to detail.
• Responds to high volumes of customer emails and phone calls with professionalism and urgency.
• Resolves shipment, quality, and order fulfillment issues by collaborating with associates across departments.
• Researches and communicates order status, product availability, and supply chain updates.
• Supports outside sales associates by managing customer needs and coordinating solutions.
• Leverages product knowledge and company guidelines to provide informed recommendations.
• Prioritizes and manages multiple tasks in a fast-paced environment.
• Documents and follows up on customer interactions to ensure resolution and satisfaction.
• Demonstrates transparency and respect in all communications with customers and associates.

Senior Customer Support Specialist

Manager

• Responsible for overseeing the entire operations of the Metro Fulfillment Center within a specific region or area
• Manages teams responsible for fulfillment, inbound and outbound operations, inventory, quality control, and the showroom
• Works closely with local branches and the corporate Supply Chain team to ensure that service level agreements (SLAs) and customer expectations are met.
• Oversees all operational and resource management personnel activities within a fulfillment center
• Drives productivity and operational processes, ensuring adherence to expense budgets and operational guidelines
• Provides effective leadership to the MFC within a specific region, to ensure full compliance with OSHA, DOT, ADA and other governmental regulatory agencies while complying with company policies concerning health and safety
• Leads a team of assistant managers and supervisors, as well as full-time and part-time staff
• Oversees human resources processes for the facility including hiring, coaching, training, and performance management and disciplinary actions
• Oversees the daily operations and organization of the showroom floor for optimized performance
• Monitors key performance indicators and implements and executes on process improvement action plans (especially for productivity and quality) to address known gaps and mitigate risk of future gaps within the MFC.

Metro Fulfillment Center Manager

Supply Chain

• Responsible for utilizing system tools and operational methods to ensure optimal product availability and inventory balance across multiple locations
• Analyze field inventory levels to identify potential excesses and opportunities for better utilization, repositioning or pull back
• Analyzes inventory data and makes decisions regarding aged inventory reduction
• Monitors exception reports and daily analytics for aged inventory business metrics
• Reviews and reports time sensitive exposure to the field in order to move product prior to expiration
• Teams with purchasing to align disposition of inventory and required data updates
• Analyzes and communicates impacts of proposed changes to affected teams
• Partners with various departments on the disposition and retirement of aged products
• Maintains supplier relations, partners with supplier to address supplier returns, and collaborates with suppliers and purchasing to align on future inventory requirements
• Works with the category management team to ensure they have all vendor agreements in order to execute returns
• Analyzes trends and determines methods for reporting excess inventory to the field
• Collaborates with other analysts to maintain consistency within the regions
• Creates statistical forecasts and identifies and quantifies risks of inventory on hand
• Makes recommendations to field leadership on disposition of inventory reserved at 100%
• Executes projects assigned by the field leadership team

Inventory Control, Inventory Analyst

Accounting Manager

• Responsible for proper and timely recording of financial transactions in the general ledger in accordance with generally accepted accounting principles.
• Prepare and maintain complex financial statements and reports.
• Prepares and enters journal entries for general ledger accounts.
• Ensures timely and accurate completion of monthly financial statements for management review and assists with the budget development.
• Analyzes financial reports and records, making recommendations relative to the accounting reserves, assets and expenditures.
• Reviews and verifies the accuracy of journal entries and accounting classifications assigned to various records.
• Performs ad hoc analysis and develops or recommends accounting methods and procedures.
• Coordinates accounting matters with other departments, locations and divisions.
• Assists with coordinating activities of associates performing accounting and bookkeeping tasks.
• Performs other duties as assigned.

Senior Corporate Accounting Accountant

Account Manager

• Builds relationships and develops plans to increase sales and profitability for mid-size accounts.
• Generates viable sales leads and prospects through market and account research, sales events, networking, vendor events and computer programs.
• Contacts assigned and prospective accounts to secure new business.
• Develops and executes profitable business plans for managing accounts.
• Teams with individuals within sales and key corporate personnel to communicate account plans, pricing, and offer assistance to drive sales.
• Accountable for attaining assigned sales quota, part margin and controllable expense objectives.
• Interacts with customers, vendors, and associates to resolve customer and service related issues.
• Maintains a current and competent base of product knowledge and applies that knowledge when servicing customers.
• Maintains and submits all required sales administration reports.
• Regularly attends company meetings.

• Manage a team of associates that develop, implement and support new/existing software applications and hardware platforms
• Work with user groups to ensure operational stability and that applications meet the practical needs of the company
• Builds relationship with key user and operation groups to identify and resolve business issues
• Manages system development and support activities to meet user needs in a timely and cost effective manner while ensuring completion per the governance process
• Manages and tracks the progress of multiple development projects to include administration, work plans, resource planning and control, status reports, and budgeting
• Resolves information services problems by analyzing issues, discerning the most appropriate course of action, providing tactical direction and reallocating resources as necessary
• Communicates status of activities with the team, peers, management and end-users
• Selects, develops and motivates assigned staff

Manager, Information Technology

Sales

• Analyzes sales data and buying patterns using reporting software to identify trends and recommend corrective actions.
• Develops and implements targeted sales and marketing campaigns based on trend analysis and calculates ROI.
• Conducts competitive and portfolio analysis to support product positioning and sales tool development.
• Researches regional and company growth trends to identify new business opportunities.
• Assesses the feasibility and impact of proposed projects and strategies on individual and multiple accounts.
• Collaborates with internal teams including Legal, Marketing, and Business Development to support service expansion decisions.
• Maintains and updates sales portfolios to ensure accurate and current information.
• Coordinates with clients to fulfill marketing requests, provide portfolio insights, and support new material development.
• Advises sales associates and managers on data-driven strategies to increase market penetration and sales.
• Supports the creation of proposals and visual materials such as maps to assist the sales team.

Sales Analyst

• Reviews key sales metrics including sales growth, sales category penetration & safety, and gross profit percentage goal
• Focuses on areas for improvement and upcoming projects
• Trains and provides coaching of sales associates in effective selling processes and techniques
• Leads, engages, and inspires team to ensure they are focused on the best opportunities with the highest overall sales potential
• Provides regular feedback for improvement and ensures accountability and focus to drive profitable business results
• Spends at least 4 days a week with different Account Managers
• Trains and provides coaching of Account Managers in effective selling processes and techniques
• Seeks customer feedback overall company performance and develop strategies for improvement if needed
• Appropriately shares feedback with Functional leadership to improve customer experience
• Conducts monthly one-on-one accountability sales team reviews with account managers and other staff
• Performs other duties as assigned

District Sales Manager

Recruitment

• Responsible for implementing and administering a recruiting strategy for key openings within the organization
• Conduct need/fit assessment of candidates through screening and interviews
• Negotiate and finalize position offers to candidates

Sales Recruiter

Director

• Responsible for developing and executing sales strategies to drive growth across national, strategic, government, and regional accounts.
• Builds strong customer and vendor relationships, enhances internal collaboration, and leads cross-functional initiatives to deliver sustainable business results.
• Develops and implements sales strategies to achieve revenue and market share goals.
• Leads sales planning, forecasting, and reporting aligned with business objectives.
• Manages a team of 8+ associates through clear goal setting, performance monitoring, and coaching.
• Analyzes sales and customer data to identify opportunities and inform strategic decisions.
• Oversees the development of sales processes and accountability metrics for national and inside sales associates.
• Drives continuous improvement in inside sales operations to enhance efficiency and conversion rates.
• Ensures alignment of compensation plans and performance expectations across account types.

Director, National Accounts

• Overseeing sales operations within their region, driving strategic initiatives to achieve sales targets, and fostering customer relationships.
• Driving regional sales strategy in collaboration with Vice President of Sales, District Sales Managers (DSMs), and General Managers (GMs) ensuring alignment with overall business goals.
• Recruits, trains, and develops sales teams, focusing on sales techniques, market dynamics, and pipeline building programs.
• Champions human resources processes within sales, including hiring, coaching, and performance management of field sales associates.
• Facilitates frequent sales calls and coaching sessions to identify growth opportunities and remove barriers to success.
• Develops and executes regional sales strategies and initiatives, leveraging data analytics and KPIs to assess performance and drive growth.
• Holds sales teams accountable for achieving sales targets and adopting business initiatives through regular performance reviews.
• Partners with operations to enhance customer service, resolve disputes, and support will call and counter sales growth.
• Manages customer and supplier relationships, negotiating pricing and product availability, and developing strategic accounts.

Regional Sales Manager

• Participates in classroom, independent study, and on-the-job training to learn the White Cap’s business model, products, vendors, customer needs, jobsite environment, systems, competitors, pricing, sales approach, and selling skills.
• Prepares and executes account plans.
• Sells White Cap value proposition and products.
• Learns about making effective jobsite or office sales calls by riding along with the District Sales Manager or experienced Account Managers.
• Enters and processes customer orders.
• Performs other duties as assigned.

Account Manager – Accelerated Sales Program

Project Manager

• Responsible for completing detailed and itemized material quantity estimates from owner or contractor furnished plan sets.
• Focused on DOT Highway Listing.
• Completes detailed and itemized material quantity estimates from owner or contractor furnished plan sets.
• Communicates with senior or lead to clarify any unusual or special material issues.
• Determines accurate quantities related materials as measured from provided plan sets.
• Determines if supplied materials meet local/state/federal specifications.
• Identifies materials required for the construction of facilities.
• Performs other duties as assigned.

Highway Rebar Project Manager

• Builds relationships and develops plans to increase sales and profitability for mid-size accounts
• Generates viable sales leads and prospects through market and account research, sales events, and networking
• Contacts assigned and prospective accounts to secure new business
• Develops and executes profitable business plans for managing accounts
• Teams with individuals within sales and key corporate personnel to communicate account plans
• Accountable for attaining assigned sales quota and objectives
• Interacts with customers, vendors, and associates to resolve customer issues

Inside Sales

• Responsible for generating new sales opportunities via phone, email or other electronic communication
• Respond to customer order and quotation requests
• Coordinate with other departments in handling purchase orders and providing service to customers
• Perform follow-up to ensure timely shipment of materials and customer satisfaction

Inside Sales Associate III

Accounts Payable

• Responsible for ensuring the accuracy and efficiency of financial operations related to vendor invoice processing and payments.
• Monitor processing issues, resolve discrepancies, coordinate M&A activities, participate in book-close and audit activities.
• Analyze departmental system performance.
• Prepare and review periodic reports to support financial decision-making and process improvement initiatives.
• Investigate and resolve payment holds, goods receipt discrepancies, and parked invoices to ensure timely processing.
• Maintain accurate invoice processing by researching, tracking, and preventing recurring issues.
• Support internal and external audits by providing documentation and analysis as needed.

Accounts Payable Analyst

Operations

• Manage district operations to include managing Branch Managers and support teams
• Oversee operational and day-to-day activities for assigned locations
• Communicate and determine operational plan with managers and regional Leadership
• Monitor P&L for the district

District Operations Manager

• Managing daily credit and collections activities in alignment with company credit policies
• Identifying and mitigating financial risks using analytics and reporting to detect trends and prevent delinquencies
• Providing recommendations based on data-driven insights to improve cash flow
• Executing and managing mechanic’s lien filings and other legal measures to secure accounts receivable
• Assessing customer creditworthiness using credit reports and key performance indicators
• Applying credit policies that align with the Risk Framework to support business growth
• Monitoring and improving collections KPIs such as DSO, past due balances, and unapplied cash

Credit & Collections Analyst

• Responsible for notifying customers of delinquent accounts to solicit payment
• Receive payment and post to customer's account
• Maintain records of collection and status of accounts
• Performs a wide variety of credit and collection functions for larger or more complex accounts
• Ensures compliance with established guidelines
• Compiles and maintains basic credit information about financial status of customer and status of collection efforts
• Maintains records on credit risks, delinquent accounts and incomplete files
• Performs other duties as assigned

Senior Credit and Collections Analyst

Pricing Analyst

• Gather pricing data from various data sources, analyzes and normalizes the information.
• Responsible for providing consistent, relevant and accurate pricing data as well as guidance/knowledge of the information to share with team to help ensure margin integrity.
• Serves as a resource to assigned region in area of expertise.
• Gathers and compiles pricing data; conducts research for industry trends and benchmarks; and normalizes data to be incorporated into a centralized data format.
• Analyzes, reports, makes comparisons to industry/company benchmarks, determines trends, and shares with team.
• Is tasked with daily field requests, troubleshooting and interaction with sales team.
• Prepares spreadsheets for data analysis; prepare reports with charts and graphs.
• Shares relevant information with sales/pricing team.
• Provides recommendations based on findings and analysis.
• Provides input on policies and procedures.
• Works closely with field to find margin opportunities and revenue growth through pricing data and recommendations.
• Participates on department and interdepartmental projects.
• May serve as Team Lead.
• Performs other duties as assigned.

Senior Pricing Analyst

• Lead and deliver profitable growth strategy, operational plan and financial objectives for product category/categories.
• Manage direction and financial objectives for category/categories and influence assortment guidelines.
• Lead and implement assortment planning from business performance review to supplier development and negotiations.
• Create operational plans and work with merchandising and field resources to drive item selection and pricing.
• Develop suppliers, negotiate terms, and manage supplier strategy (import vs domestic, branded vs proprietary, etc.).
• Ensure accurate and competitive pricing across the category and recommend pricing guidelines.
• Oversee visual representation of product lines in marketing materials and catalogs.
• Collaborate with purchasing and operations on forecasting and supply chain setup for merchandising fixtures and programs.
• Ensure compliance with Federal and State Import/Export Regulations and internal Environmental Health and Safety policies.
• Manage larger team or multiple small teams through subordinate management/supervisory staff.
• Travel typically overnight 20% to 50% of the time.

Senior Manager, Product Category Management – Safety and PPE

• Manage daily credit and collections activities in alignment with company credit policies
• Identify and mitigate financial risks using analytics and reporting to detect trends and prevent delinquencies
• Provide recommendations based on data-driven insights to improve cash flow and minimize bad debt exposure
• Execute and manage mechanic’s lien filings and other legal measures to secure accounts receivable
• Assess customer creditworthiness using credit reports and KPIs to extend credit judiciously
• Apply credit policies aligned with the Risk Framework to support business growth while minimizing credit exposure
• Monitor and improve collections KPIs such as DSO, past due balances, and unapplied cash
• Maintain a high-quality accounts receivable portfolio through prudent credit decisions
• Escalate customer issues and root-cause drivers of disputes to sales leaders
• Apply credit holds strategically to meet financial goals while preserving customer relationships
• Refer complex or unusual problems to supervisor; work under general supervision

• Supports the Supply Chain (manager) by developing domestic and global end-to-end supply chain network baselines.
• Builds interfacing element tables, including products, sites, demand, sourcing policies, transportation policies, and inventory policies.
• Extracts data from enterprise resource planning and business intelligence environments.
• Refines data issues via rule-based attribute, record, cell, and consistency (ARCC) processes.
• Analyzes “service only” and “low cost” baseline models.
• Models current and future state scenarios and cost/service implications.
• Prepares Greenfield and/or Brownfield cost-benefit and break even analyses.
• Improves product flow paths, including inbound consolidation, cross docking, port selection, and vendor direct strategies
• Assists in translating complex system models (Llamasoft, Tableau) into executive-level presentations with analyses and data driven recommendations.
• Collaborates with Route Optimization to develop optimized transportation networks, including routes, modes, schedules, and fleets.
• Evaluates safety stock inventory levels and facility stocking strategies as needed.

Senior Supply Chain Analyst

• Engages in classroom, independent study and on-the-job training to learn the company’s business model, products, vendors, customer needs, job site environment, systems, competitors, pricing, sales approach and selling skills.
• Generates viable sales leads and prospects through use of Dodge Pipeline, sales events, job site visits, networking, vendor events, etc. and analyze.
• Makes outbound business development phone calls.
• Prepares and executes account plans.
• Sells White Cap value proposition and products.
• Learns about making effective jobsite or office sales calls by riding along with the District Sales Manager or experienced Account Managers.
• Enters and processes customer orders.
• Seeks and responds to performance feedback.
• Nature and Scope: Works in compliance with established procedures and/or protocols. Identifies and resolves readily identifiable, clearly defined problems. Demonstrates skill in data analysis and techniques by resolving missing/incomplete information and inconsistencies/anomalies in routine research/data. Nature of work requires general supervision; exercises judgment. May be paired with a mentor. Work typically involves regular process checks or review of output by a coworker and/or supervisor. May provide general guidance/direction to or train junior level support or professional personnel.
• Work Environment: Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors, such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Typically requires overnight travel less than 10% of the time.
• Education and Experience: Typically requires BS/BA in a related discipline. Certification may be required in some areas. Generally 0-2 years of experience in a related field OR MS/MA and generally 0-1 year of experience in a related field.
• Preferred Qualifications: Bachelor’s degree in Business, Marketing, or related field or one to two years of sales or related field experience preferred. Strong communication skills and comfortable conversing with team members. Requires strong self-governance, proactive approach, personal accountability, and increasing independence. Competitive nature with a drive to succeed. Goal oriented with personal accountability to delivering on metrics Open to feedback and willing to take action to improve performance Demonstrated ability to plan and organize daily activities.

Credit and Collections Analyst

Senior Customer Support Specialist

Metro Fulfillment Center Manager

Inventory Control, Inventory Analyst

Senior Corporate Accounting Accountant

Account Manager

Manager, Information Technology

Sales Analyst

District Sales Manager

Sales Recruiter

Director, National Accounts

Regional Sales Manager

Account Manager – Accelerated Sales Program

Highway Rebar Project Manager

Account Manager

Inside Sales Associate III

Accounts Payable Analyst

District Operations Manager

Credit & Collections Analyst

Senior Credit and Collections Analyst

Senior Pricing Analyst

Senior Manager, Product Category Management – Safety and PPE

Credit and Collections Analyst

Senior Supply Chain Analyst

Account Manager - Accelerated Sales Program