White Cap

Account Executive

• Boost product sales by discovering and leveraging opportunities in the designated territory
• Advocate for product specifications at architectural and engineering firms and DOTs
• Develop strong relationships with key decision-makers
• Deliver compelling, technically accurate presentations and lunch-and-learns
• Offer expert guidance on product selection, application methods, and compliance requirements
• Monitor regional construction trends, competitor activity, and emerging technologies
• Track competitor products and market trends

Technical Sales Representative

Account Manager

• Builds relationships and develops plans to increase sales and profitability for mid-size accounts
• Generates viable sales leads and prospects through market and account research, networking, and sales events
• Contacts assigned and prospective accounts to secure new business
• Develops and executes profitable business plans for managing accounts
• Maintains current product knowledge and applies that knowledge when servicing customers
• Regularly attends company meetings
• Performs other duties as assigned

Account Manager – Engineered Services

Manager

• Responsible for overseeing the relationship of our largest national customers
• Develops and manages new and existing corporate customer relationships
• Coordinates with Sales Leadership to drive sales on key projects and program opportunities
• Drives continuity between our field teams and the customer's offices
• Builds and maintains strong relationships with job site superintendents, customer field contacts, and stakeholders
• Develops and executes strategic key account plans to drive customer growth
• Proposes and secures customer category programs
• Advocates for account needs by convening and steering the sales team
• Cooperates with internal stakeholders to drive account’s success
• Coordinates complaints as the first point of contact

National Accounts Manager

Inside Sales

• Responsible for providing dependable service through accurate order entry, basic pricing, and secure payment handling.
• Processes orders across multiple channels, including phone, email, text, and counter, accurately and promptly.
• Handles payments securely, including credit card, check, and cash transactions.
• Identifies stock products and recommends comparable alternatives.
• Maintains margin goals within established pricing guidelines.
• Coordinates with team members to ensure service commitments are met.

Inside Sales Associate

Sales

• Reviews key sales metrics including sales growth, sales category penetration & safety, and gross profit percentage goal
• Focuses on areas for improvement and upcoming projects
• Trains and provides coaching of sales associates in effective selling processes and techniques
• Leads, engages, and inspires team to ensure they are focused on the best opportunities with the highest overall sales potential
• Provides regular feedback for improvement and ensures accountability and focus to drive profitable business results
• Spends at least 4 days a week with different Account Managers
• Trains and provides coaching of Account Managers in effective selling processes and techniques
• Seeks customer feedback overall company performance and develop strategies for improvement if needed
• Appropriately shares feedback with Functional leadership to improve customer experience
• Conducts monthly one-on-one accountability sales team reviews with account managers and other staff

District Sales Manager

• Leading a large inside sales team to achieve performance goals
• Managing performance management processes and staffing models
• Driving sales initiatives and enhancing associate effectiveness
• Ensuring order accuracy, customer satisfaction, and compliance with operational standards
• Leveraging analytics to monitor performance

Inside Sales Manager

Network Engineer

• Support, monitor, test, deploy, and troubleshoot hardware and software pertaining to local area and wide area networks.
• Monitors data network system performance.
• Performs data network troubleshooting to isolate and diagnose performance issues.
• Installs and configures hardware.
• Performs upgrades to hardware and software components.
• Orders equipment, prepares installation specifications, and monitors progress of installation for core and branch network infrastructure.
• Analyzes test data and recommends hardware or software solutions.
• Tests and evaluates equipment to determine efficiency, reliability, and compatibility with existing systems.
• Establishes network users, user environments, and security for networks being installed.
• Troubleshoots branch cabling and equipment issues.
• Provides users with technical network support.

Project Manager

• Responsible for supporting the successful execution of projects by providing comprehensive administrative and operational support
• Coordinate planning activities, track progress, prepare reports, and partner with cross-functional teams to ensure project objectives are met efficiently
• Maintains, organizes, and updates project documentation and content to ensure accuracy, version control, and easy accessibility
• Collaborates with the business to gather, validate, and analyze project information, including scope, schedule, cost, and resource data
• Prepares detailed status reports, dashboards, and presentations to aid in decision-making and stakeholder communication
• Coordinates the execution and on-time completion of project milestones by partnering with internal stakeholders to ensure alignment with goals and timelines
• Identifies and communicates project issues, dependencies, and risks
• Supports the development of proactive mitigation strategies and solutions
• Supports resource planning activities by tracking allocations and identifying potential constraints or gaps
• Fosters effective communication and collaboration with internal and external stakeholders to ensure alignment with goals and expectations
• Evaluates project management processes, tools, and templates; recommends improvements to enhance efficiency and consistency

Project Coordinator

• Participates in classroom, independent study, and on-the-job training to learn the White Cap’s business model, products, vendors, customer needs, jobsite environment, systems, competitors, pricing, sales approach, and selling skills
• Prepares and executes account plans
• Sells White Cap value proposition and products
• Learns about making effective jobsite or office sales calls by riding along with the District Sales Manager or experienced Account Managers
• Enters and processes customer orders
• Performs other duties as assigned

Account Manager – Accelerated Sales Program

Supply Chain

• Responsible for designing, modeling, and optimizing end‑to‑end supply chain networks
• Leads the development and execution of supply chain network models using optimization software
• Designs and analyzes network scenarios, including facility location, distribution flows, sourcing strategies, and transportation options
• Conducts throughput analysis to identify bottlenecks, constraints, and improvement opportunities
• Partners closely with Distribution Operations, Transportation, Purchasing, Finance, and Strategy teams
• Owns capacity planning models across warehousing and transportation
• Develops standardized methodologies, tools, and data models to support network planning and optimization
• Communicates complex analytical findings clearly to executive and cross-functional stakeholders
• Supports long-range planning, capital investment decisions, and major initiatives

Supply Chain Network Optimization Manager

QA Engineer

• Responsible for serving as the primary liaison between DC teams and corporate functions for QA related escalations and process enhancements.
• Responsible for establishing, enforcing, and continuously improving vendor compliance and quality standards across the supply chain network.
• Partners closely with Distribution Operations, Finance, and other cross functional teams to ensure accurate inventory control practices, resolve vendor- and purchase order–related issues, and drive operational consistency across Distribution Centers (DCs).
• Define, update, and enforce vendor quality and packaging guidelines to ensure inbound shipments meet company requirements.
• Receive feedback from DCs and communicate violations of Vendor Compliance Programs, including expectations, corrective actions, and continuous improvement processes.
• Collaborate with Merchandising, Sourcing, and Logistics to address recurring vendor quality issues and drive long term supplier performance improvements.
• Partner with Distribution Operations to ensure inventory control processes are standardized and effectively executed across all DCs.
• Conduct regular field visits to assess quality compliance, support improvement initiatives, and reinforce the company's quality culture.
• Develop and deliver training programs, standard operating procedures (SOPs), and best practices to ensure consistent performance across all DC locations.
• Monitor and analyze quality performance metrics, root cause issues, and inventory accuracy trends to recommend improvements.
• Support Distribution Centers in resolving vendor discrepancies, purchase order (PO) issues, and inbound shipment irregularities.
• Implement corrective actions and preventive measures to ensure accuracy, reduce defects, and improve DC operational flow.
• Work closely with Finance to ensure alignment on inventory accuracy, reconciliation procedures, and audit readiness.
• Provide direction, coaching, and leadership to Distribution Center Quality Assurance Managers.

Supply Chain Quality Assurance Manager

Customer Support

• Responsible for maximizing sales targets within an assigned territory.
• Work in a team-sales setting to support field sales in managing all sales activities, including prospecting, quoting, purchasing, vendor management, expediting, lead follow-up, and performing data analysis for trends at the account and product level.
• Handles sales quotas for assigned territory.
• Ensures customers’ needs and expectations regarding their order are met.
• Follows through with requests to completion or delegates to internal partners.
• Provides product and pricing information to customers via phone or email.
• Obtains and prepares bid documents.
• Contributes to the maintenance of lasting relationships with customers through knowledgeable communication and proactive resolution of questions or issues.
• Provides support to field-based staff to support productivity.
• Manages all aspects of the order cycle as necessary to ensure customer satisfaction including prospecting, quoting, purchasing, vendor management, expediting, and lead follow-up.
• Analyzes sales trends at the account and product level within assigned territory.
• Creates and executes action plans with the extended sales team.
• Promotes the organization’s product line and services and supports marketing campaigns.
• Executes the complete sales process from engaging potential clients to following up to ensure order satisfaction.
• Provides updates and feedback, and escalates issues appropriately to the sales and leadership teams.
• Negotiates and closes sales within current pricing, discount structure, and average pricing goals to meet or exceed sales goals for assigned territory.

Field Sales Support Specialist

• Reviews key sales metrics including sales growth, sales category penetration & safety, and gross profit percentage goal.
• Focuses on areas for improvement and upcoming projects.
• Trains and provides coaching of sales associates in effective selling processes and techniques.
• Leads, engages, and inspires team to ensure they are focused on the best opportunities with the highest overall sales potential.
• Provides regular feedback for improvement and ensures accountability and focus to drive profitable business results.
• Spends at least 4 days a week with different Account Managers.
• Trains and provides coaching of Account Managers in effective selling processes and techniques.
• Seeks customer feedback overall company performance and develop strategies for improvement if needed.
• Appropriately shares feedback with Functional leadership to improve customer experience.
• Conducts monthly one-on-one accountability sales team reviews with account managers and other staff.
• Performs other duties as assigned.

Human Resources

• Administers core human resources programs including staffing, associate relations, compensation, benefits, performance management, and learning.
• Consults with management on the interpretation and administration of human resources policies, programs, and procedures.
• Identifies key barriers/core problems and applies problem solving skills in order to deal creatively with complex situations.

Technical Sales Representative

Account Manager – Engineered Services

National Accounts Manager

Inside Sales Associate

District Sales Manager

Inside Sales Manager

Network Engineer

Project Coordinator

Account Manager – Accelerated Sales Program

Inside Sales Associate

Supply Chain Network Optimization Manager

Supply Chain Quality Assurance Manager

Field Sales Support Specialist

District Sales Manager

Senior Human Resources Generalist