White Cap

Customer Support

• Responsible for purchasing products for assigned customers and ensuring inventory is available based on customer needs.
• Provides resolution on product needs and ensure products are available for purchase on the company microsite.
• Leads the product management process by ensuring efficient buying procedures including proper inventory levels at the appropriate time and circumstance.
• Provides customer resolution such as locating inventory based on customers’ needs, parts logistics, and documenting and researching any difficulty with equipment or processes.
• Administers inventory orders and follows through to ensure completion.
• Conducts monthly profit analysis to ensure margins are achieved and provides forecasts for the following month.
• Partners with E-Commerce peers to guarantee the company's microsite is in the system with the appropriate pricing.
• Provides pricing recommendations, prepares margins based on company guidelines, and maintains pricing sheets.

e-Business Customer Care Specialist

Sales

• Reviews key sales metrics including sales growth, sales category penetration & safety, and gross profit percentage goal
• Focuses on areas for improvement and upcoming projects
• Trains and provides coaching of sales associates in effective selling processes and techniques
• Leads, engages, and inspires team to ensure they are focused on the best opportunities with the highest overall sales potential
• Provides regular feedback for improvement and ensures accountability and focus to drive profitable business results
• Spends at least 4 days a week with different Account Managers
• Trains and provides coaching of Account Managers in effective selling processes and techniques
• Seeks customer feedback overall company performance and develop strategies for improvement if needed
• Appropriately shares feedback with Functional leadership to improve customer experience
• Conducts monthly one-on-one accountability sales team reviews with account managers and other staff
• Performs other duties as assigned

District Sales Manager

Platform Engineer

• Designing and implementing high-performance data pipelines, APIs, and integrations
• Building and maintaining batch and streaming data pipelines using Databricks
• Developing and managing inbound/outbound data feeds via APIs, SFTP, pub/sub, or middleware platforms
• Building and optimizing data models in Postgres and synchronizing with analytical layers
• Collaborating with product, architecture, and InfoSec teams to ensure secure data movement
• Implementing data quality, observability, and governance standards
• Automating deployment and testing with CI/CD tools
• Refactoring existing data pipelines to modern, scalable approaches
• Creating build vs buy proposals
• Implementing “greenfield” solutions or integrating 3rd party apps

Data Platform Engineer

Operations

• Responsible for leading operational excellence across all fabrication facilities, ensuring safety, compliance, and performance.
• Establishes and monitors Key Performance Indicators (KPIs), and implements robust reporting to support strategic objectives and profitability.
• Formalizes Standard Operating Procedures (SOPs).
• Promote a culture of safety, ensuring compliance with OSHA and other applicable codes.
• Oversee safety programs, training, and audits to maintain a zero-incident environment.
• Standardize SOPs for fabrication processes, equipment use, and maintenance.
• Define and track KPIs for production, quality, utilization, and safety.
• Deliver monthly performance reports to senior leadership, highlighting trends and improvement opportunities.
• Implement data-driven dashboards and reporting tools for real-time operational visibility.
• Ensure accurate and timely reporting of cost centers, branch P&Ls, and regional metrics.
• Mentor regional managers, fostering accountability and continuous improvement.
• Collaborate with Sales, Estimating, Detailing, and Purchasing to align operations with business goals.

Director – Rebar Operations

• Ensure exceptional service through effective management of sales and operational activities for large geographic areas and/or key accounts
• Oversees all operations including expense controls, shrinkage, inventory management, and sales and distribution tasks
• Oversees the management of regional sales teams and customer relationship building
• Analyzes sales and operating reports for opportunities and establishes initiatives to address deficiencies
• May be responsible for customer service oversight
• May review and approve district advertising and promotional strategy and activities

Technical Sales Director

Account Manager

• Builds relationships and develops plans to increase sales and profitability for mid-size accounts.
• Generates viable sales leads and prospects through market and account research, sales events, networking, vendor events and computer programs.
• Contacts assigned and prospective accounts to secure new business.
• Develops and executes profitable business plans for managing accounts.
• Teams with individuals within sales and key corporate personnel to communicate account plans, pricing, and offer assistance to drive sales.
• Accountable for attaining assigned sales quota, part margin and controllable expense objectives.
• Interacts with customers, vendors, and associates to resolve customer and service related issues.
• Maintains a current and competent base of product knowledge and applies that knowledge when servicing customers.
• Maintains and submits all required sales administration reports.
• Regularly attends company meetings.

Account Manager – Engineered Services

• Responsible for leading a cross functional team to drive revenue growth
• Leads a high-performing team of associates by fostering a culture of accountability
• Drives product specification and market adoption by engaging architects and engineers
• Develops and executes regional product portfolio strategies
• Collaborates with supply chain and operations to align inventory availability with sales forecasts
• Identifies and pursues business development opportunities within existing and new accounts
• Monitors competitor activity and market shifts
• Partners with Marketing, R&D, and Customer Service to ensure customer feedback informs product innovation
• Manages sales forecasting, planning, and operating expenses
• Oversees key project opportunities from design through delivery using CRM tools
• Champions associate development through hiring, coaching, and performance management

• Responsible for growing the business by developing sales and ensuring that customers receive the highest level of service possible
• Establishes and achieves sales growth and profit objectives through the development, implementation, and monitoring of an annual sales plan
• Develops and implements strategies to maintain and/or expand sales volume and profit margin within the assigned customer base
• Contacts established and prospective customers to solicit orders
• Answers questions about products, prices, and durability
• Prepares estimates and bids to meet specific needs of customer
• Expedites the resolution of customer problems/complaints

Market Sales Specialist

Manager

• Responsible for driving growth and profitability through trade expansion in a specific area, such as MEP, Waterproofing, or Geotextiles
• Develops, tracks, and adjusts annual financial and non-financial goals and objectives to support growth of trade expansion in the region
• Collaborates with the field and functional teams to ensure the right inventory and supplier programs are in place to drive results
• Drives sales and ensures profitability of trade expansion in the region for engineered products
• Develops and manages the team to advance our trade expansion in aligned trades

Regional Trade Manager, Waterproofing

Learning and Development

• Responsible for the delivery of training courses, job aids, and reference manuals to meet the developmental objectives of targeted audiences.
• Expected to deliver training and troubleshooting for systems and processes in areas of fabrication, rebar operations, shipping, and transportation management.
• Delivers operational training materials and facilitates all individual and group training sessions.
• Researches training curriculum to support current training platforms designed to support program goals and objectives.
• Conducts pre and post-training session analysis to determine the overall effectiveness of the session.
• Tracks, assesses, evaluates, and measures the effectiveness of all training delivered.
• Monitors team feedback to ensure incorporation of feedback into training programs to maximize ROI.

Operations Training Specialist

Collections

• Responsible for notifying customers of delinquent accounts to solicit payment
• Receive payment and post to customer's account
• Maintain records of collection and status of accounts
• Performs a wide variety of credit and collection functions for larger or more complex accounts
• Ensures compliance with established guidelines
• Compiles and maintains basic credit information about financial status of customer and status of collection efforts
• Maintains records on credit risks, delinquent accounts and incomplete files

Senior Credit & Collections Analyst

• Participating in structured Accelerated Sales Program to gain sales knowledge, know-how and expertise
• Engages in classroom, independent study and on-the-job training to learn the company’s business model, products, vendors, customer needs, job site environment, systems, competitors, pricing, sales approach and selling skills
• Generates viable sales leads and prospects through use of Dodge Pipeline, sales events, job site visits, networking, vendor events, etc. and analyze
• Makes outbound business development phone calls
• Prepares and executes account plans
• Sells White Cap value proposition and products
• Learns about making effective jobsite or office sales calls by riding along with the District Sales Manager or experienced Account Managers
• Enters and processes customer orders
• Seeks and responds to performance feedback

Account Manager – Accelerated Sales Program

Project Manager

• Overseeing the execution of rebar projects from set-up phase through completion
• Provide total contract management of each project
• Communicate with customers regarding project details
• Schedule the detailing and delivery of required products and services

e-Business Customer Care Specialist

District Sales Manager

Data Platform Engineer

Director – Rebar Operations

Technical Sales Director

Account Manager – Engineered Services

Account Manager – Engineered Services

Technical Sales Director

Market Sales Specialist

Regional Trade Manager, Waterproofing

Account Manager

Operations Training Specialist

Senior Credit & Collections Analyst

Account Manager – Accelerated Sales Program

Rebar Project Manager