White Cap

Inside Sales

• Responsible for generating new sales opportunities via phone, email or other electronic communication
• Respond to customer order and quotation requests
• Coordinate with other departments in handling purchase orders and providing service to customers
• Perform follow-up to ensure timely shipment of materials and customer satisfaction

Inside Sales Associate III

Accounts Payable

• Responsible for ensuring the accuracy and efficiency of financial operations related to vendor invoice processing and payments.
• Monitor processing issues, resolve discrepancies, coordinate M&A activities, participate in book-close and audit activities.
• Analyze departmental system performance.
• Prepare and review periodic reports to support financial decision-making and process improvement initiatives.
• Investigate and resolve payment holds, goods receipt discrepancies, and parked invoices to ensure timely processing.
• Maintain accurate invoice processing by researching, tracking, and preventing recurring issues.
• Support internal and external audits by providing documentation and analysis as needed.

Accounts Payable Analyst

Operations

• Manage district operations to include managing Branch Managers and support teams
• Oversee operational and day-to-day activities for assigned locations
• Communicate and determine operational plan with managers and regional Leadership
• Monitor P&L for the district

District Operations Manager

Collections

• Managing daily credit and collections activities in alignment with company credit policies
• Identifying and mitigating financial risks using analytics and reporting to detect trends and prevent delinquencies
• Providing recommendations based on data-driven insights to improve cash flow
• Executing and managing mechanic’s lien filings and other legal measures to secure accounts receivable
• Assessing customer creditworthiness using credit reports and key performance indicators
• Applying credit policies that align with the Risk Framework to support business growth
• Monitoring and improving collections KPIs such as DSO, past due balances, and unapplied cash

Credit & Collections Analyst

• Responsible for notifying customers of delinquent accounts to solicit payment
• Receive payment and post to customer's account
• Maintain records of collection and status of accounts
• Performs a wide variety of credit and collection functions for larger or more complex accounts
• Ensures compliance with established guidelines
• Compiles and maintains basic credit information about financial status of customer and status of collection efforts
• Maintains records on credit risks, delinquent accounts and incomplete files
• Performs other duties as assigned

Senior Credit and Collections Analyst

Pricing Analyst

• Gather pricing data from various data sources, analyzes and normalizes the information.
• Responsible for providing consistent, relevant and accurate pricing data as well as guidance/knowledge of the information to share with team to help ensure margin integrity.
• Serves as a resource to assigned region in area of expertise.
• Gathers and compiles pricing data; conducts research for industry trends and benchmarks; and normalizes data to be incorporated into a centralized data format.
• Analyzes, reports, makes comparisons to industry/company benchmarks, determines trends, and shares with team.
• Is tasked with daily field requests, troubleshooting and interaction with sales team.
• Prepares spreadsheets for data analysis; prepare reports with charts and graphs.
• Shares relevant information with sales/pricing team.
• Provides recommendations based on findings and analysis.
• Provides input on policies and procedures.
• Works closely with field to find margin opportunities and revenue growth through pricing data and recommendations.
• Participates on department and interdepartmental projects.
• May serve as Team Lead.
• Performs other duties as assigned.

Senior Pricing Analyst

Manager

• Lead and deliver profitable growth strategy, operational plan and financial objectives for product category/categories.
• Manage direction and financial objectives for category/categories and influence assortment guidelines.
• Lead and implement assortment planning from business performance review to supplier development and negotiations.
• Create operational plans and work with merchandising and field resources to drive item selection and pricing.
• Develop suppliers, negotiate terms, and manage supplier strategy (import vs domestic, branded vs proprietary, etc.).
• Ensure accurate and competitive pricing across the category and recommend pricing guidelines.
• Oversee visual representation of product lines in marketing materials and catalogs.
• Collaborate with purchasing and operations on forecasting and supply chain setup for merchandising fixtures and programs.
• Ensure compliance with Federal and State Import/Export Regulations and internal Environmental Health and Safety policies.
• Manage larger team or multiple small teams through subordinate management/supervisory staff.
• Travel typically overnight 20% to 50% of the time.

Senior Manager, Product Category Management – Safety and PPE

• Manage daily credit and collections activities in alignment with company credit policies
• Identify and mitigate financial risks using analytics and reporting to detect trends and prevent delinquencies
• Provide recommendations based on data-driven insights to improve cash flow and minimize bad debt exposure
• Execute and manage mechanic’s lien filings and other legal measures to secure accounts receivable
• Assess customer creditworthiness using credit reports and KPIs to extend credit judiciously
• Apply credit policies aligned with the Risk Framework to support business growth while minimizing credit exposure
• Monitor and improve collections KPIs such as DSO, past due balances, and unapplied cash
• Maintain a high-quality accounts receivable portfolio through prudent credit decisions
• Escalate customer issues and root-cause drivers of disputes to sales leaders
• Apply credit holds strategically to meet financial goals while preserving customer relationships
• Refer complex or unusual problems to supervisor; work under general supervision

Credit and Collections Analyst

Supply Chain

• Supports the Supply Chain (manager) by developing domestic and global end-to-end supply chain network baselines.
• Builds interfacing element tables, including products, sites, demand, sourcing policies, transportation policies, and inventory policies.
• Extracts data from enterprise resource planning and business intelligence environments.
• Refines data issues via rule-based attribute, record, cell, and consistency (ARCC) processes.
• Analyzes “service only” and “low cost” baseline models.
• Models current and future state scenarios and cost/service implications.
• Prepares Greenfield and/or Brownfield cost-benefit and break even analyses.
• Improves product flow paths, including inbound consolidation, cross docking, port selection, and vendor direct strategies
• Assists in translating complex system models (Llamasoft, Tableau) into executive-level presentations with analyses and data driven recommendations.
• Collaborates with Route Optimization to develop optimized transportation networks, including routes, modes, schedules, and fleets.
• Evaluates safety stock inventory levels and facility stocking strategies as needed.

Senior Supply Chain Analyst

Account Manager

• Engages in classroom, independent study and on-the-job training to learn the company’s business model, products, vendors, customer needs, job site environment, systems, competitors, pricing, sales approach and selling skills.
• Generates viable sales leads and prospects through use of Dodge Pipeline, sales events, job site visits, networking, vendor events, etc. and analyze.
• Makes outbound business development phone calls.
• Prepares and executes account plans.
• Sells White Cap value proposition and products.
• Learns about making effective jobsite or office sales calls by riding along with the District Sales Manager or experienced Account Managers.
• Enters and processes customer orders.
• Seeks and responds to performance feedback.
• Nature and Scope: Works in compliance with established procedures and/or protocols. Identifies and resolves readily identifiable, clearly defined problems. Demonstrates skill in data analysis and techniques by resolving missing/incomplete information and inconsistencies/anomalies in routine research/data. Nature of work requires general supervision; exercises judgment. May be paired with a mentor. Work typically involves regular process checks or review of output by a coworker and/or supervisor. May provide general guidance/direction to or train junior level support or professional personnel.
• Work Environment: Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors, such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Typically requires overnight travel less than 10% of the time.
• Education and Experience: Typically requires BS/BA in a related discipline. Certification may be required in some areas. Generally 0-2 years of experience in a related field OR MS/MA and generally 0-1 year of experience in a related field.
• Preferred Qualifications: Bachelor’s degree in Business, Marketing, or related field or one to two years of sales or related field experience preferred. Strong communication skills and comfortable conversing with team members. Requires strong self-governance, proactive approach, personal accountability, and increasing independence. Competitive nature with a drive to succeed. Goal oriented with personal accountability to delivering on metrics Open to feedback and willing to take action to improve performance Demonstrated ability to plan and organize daily activities.