Manager, eCommerce Adoption, Customer Success

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Manager responsible for eCommerce adoption and long-term customer success. Collaborating across multiple teams to enhance digital utilization and customer engagement.

Posted 6/25/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responsible for accelerating eCommerce growth by driving customer adoption, onboarding, engagement, and long-term success
Act as the voice of the customer and the field to ensure the digital experience delivers measurable value, increases conversion, and drives revenue
Partner cross-functionally with Sales, Product, UX, Marketing, Customer Experience, and Operations
Build scalable programs that improve customer activation, retention, and digital utilization

Requirements

What you’ll need

5+ years of experience in eCommerce, digital transformation, customer success, or related fields
Demonstrated ability to collaborate and influence cross-functionally across Sales, Product, Marketing, UX, IT, and Operations
Strong understanding of customer journeys and behaviors
Experience designing and scaling onboarding programs and enablement strategies
Strong analytical and problem-solving skills
Excellent communication and presentation skills
Familiarity with eCommerce and digital platforms

Benefits

Comp & perks

Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

eCommercedigital transformationcustomer successonboarding programsenablement strategiesanalytical skillsproblem-solving skills

Soft Skills

collaborationinfluencecommunicationpresentationcustomer journey understanding