Whatnot

Data Engineer

• Own data architecture end-to-end. Define how we capture, model, and serve critical business data then implement it in production. You’ll make architectural decisions around storage formats, compute patterns, and SLAs that balance cost, scalability, and consistency.
• Build mission-critical pipelines. Develop and operate streaming and batch data workflows that process high-volume events across multiple domains user activity, transactions, experimentation, marketing performance, and operational telemetry with tight guarantees for latency, completeness, and accuracy.
• Design and implement canonical models. Create domain-oriented data models that serve as the source of truth for analytics, ML, and real-time applications. Establish and enforce modeling standards, ownership boundaries, and data contracts across teams.
• Enforce data quality at scale. Build tests, lineage, monitoring, and reconciliation systems that make every dataset observable and every anomaly actionable.
• Automate operational workflows. Partner with business systems and platform teams to eliminate manual data handoffs and reconcile data across services, warehouses, and external systems.
• Enable insights and experimentation. Support analytics, ML, and product engineering teams by exposing high-quality, low-latency data through semantic layers, APIs, and real-time query systems.

Data Engineer, Payments

General Counsel

• Act as a trusted advisor to the People team and managers on international employment legal matters
• Develop, implement, and scale compliant employment programs, policies, and practices
• Draft and review employment-related documents
• Advise on GDPR and employment-related privacy matters
• Proactively identify employment-related legal risks and develop practical solutions
• Work with the People team on employment policies, employee handbooks, and training programs
• Stay current on relevant labor and employment law updates
• Supervise outside counsel on employment and litigation matters across multiple jurisdictions
• Manage employment disputes and pre-litigation matters
• Support Whatnot’s international expansion by advising on new-country hiring and compliant employment frameworks

Employment Counsel

• Manage a docket of active litigation and arbitration matters involving Whatnot sellers and buyers end-to-end.
• Analyze demand letters and state AG complaints and draft clear, consistent, and confident responses.
• Own IP/DMCA takedown workflow, including scaling process as Whatnot grows.
• Manage the legal hold process, including identifying matters, drafting legal holds, managing tracking, and coordinating with internal stakeholders on execution.
• Work with our Trust & Risk Lead to translate investigation outputs into legal positions and arguments.
• Use AI tools to drive efficiency, build templates and workflows.
• Identify systemic issues in the docket and identify business-oriented solutions.
• Build the playbooks, escalation frameworks, and response templates that don't exist yet.

Litigation, Trust & Risk Counsel

Full-stack Engineer

• Building new features for users in our live-streams
• Implementing growth tactics and strategies to scale our buyer and seller flows
• Building systems at scale that help us deliver a high trust marketplace experience
• Writing product or system development code
• Designing, implementing, and operating our most critical and scalable services
• Carefully evaluating the technical tradeoffs of every decision
• Supporting features at every phase, from design through implementation and launch
• Triage product or system issues and debug/track/resolve by analyzing the sources of issues, network, or service operations and quality.

Software Engineer, New Grad

Security Operations

• Own the security standard across all Whatnot global office locations
• Manage third-party guard vendors to performance expectations you will define — not just oversight, but accountability
• Partner with Workplace on emergency response programs
• Be the person with the plan when something goes wrong at one of our sites
• Develop repeatable security playbooks for events ranging from intimate seller meetups to large-scale live activations
• Conduct advance site assessments (in-person or virtual) and implement appropriate security measures
• Serve as the on-the-ground security lead at high-visibility activations, managing vendors in real time
• Assess and mitigate risk for seller engagements, category activations, and community-based initiatives
• Build training and incident response protocols for Category and Community team members working in non-traditional environments: retail floors, warehouses, private residences, etc
• Assist in the initial design and oversight of Whatnot’s travel security framework supporting domestic and international travel
• Support response coordination for travel-related incidents and crises as needed

Senior Corporate Security Operations Manager

Systems Engineer

• Lead cross-functional People Systems projects from ambiguous business needs through launch, translating company and team priorities into scope, milestones, owners, decisions, risks, and phased delivery plans.
• Own Workday configuration and business process improvements across HCM, Compensation / Advanced Compensation, Talent / Performance, Reporting, Security, and related modules.
• Provide production support by triaging, resolving, and preventing system issues.
• Design and execute unit, integration, and user acceptance test plans for Workday configuration changes; manage defect tracking through resolution.
• Maintain security role assignments to ensure compliance and system integrity.
• Conduct training sessions on new system updates and changes while providing ongoing support to ensure user adoption and understanding of system functionality.
• Building customized reports, including the creation or maintenance of calculated fields, is required

Senior Business Systems Analyst

Agent

• Regularly work with the team on reviewing potentially suspicious behavior on a daily basis to support the company in protecting good users and preventing financial losses
• Work quickly and thoroughly to meet interdepartmental Service Level Agreements (SLAs) while ensuring high quality work product
• Conduct in-depth transaction-level reviews
• Discover and identify trends to present opportunities for stronger results and mitigation
• Communicate with customers in response to inquiries related to trust and risk
• Provide inbound email and chat-based customer service for users who need immediate assistance
• Thoughtfully investigate Trust & Risk cases with medium complexity and high sensitivity while maintaining customer satisfaction
• Work with other departments to research and resolve open questions
• Efficiently work through a backlog of open issues and monitor performance of key operations
• Represent the company with integrity and professionalism
• Review key metrics and utilize data to make informed decisions

Trust & Safety Agent – New Grad

Trust & Safety Agent

• Investigate and develop solutions to prevent and mitigate fraud on the Whatnot platform
• Proactively identify potential fraud patterns and sources to minimize financial risk
• Regularly work with the team on reviewing sources of potential fraud on a daily basis to support the company in preventing financial losses
• Work quickly and thoroughly to meet interdepartmental Service Level Agreements (SLAs) while ensuring high quality work product
• Conduct in-depth transaction-level reviews to assist with chargebacks and disputes from customers
• Discover and identify fraud trends and present opportunities for stronger results and mitigation
• Communicate with customers in response to inquiries related to fraud or potential fraud
• Investigate cases of fraud and brainstorm solutions to reduce fraud in the long-term

Fraud Agent

QA Engineer

• Build a strong understanding of Whatnot's buyer and seller experience, marketplace terminology, and live shopping ecosystem.
• Review the Japanese app and web experience across agreed-upon user journeys and product flows.
• Evaluate whether language feels natural, intuitive, and culturally appropriate for Japanese users.
• Assess whether key flows are clear, trustworthy, and easy to understand for both buyers and sellers.
• Identify terminology, messaging, and UX patterns that may create confusion or feel unnatural in a Japanese context.
• Update translations directly in our translation management system where issues can be resolved at the string level.
• Document issues that cannot be solved through translation alone, including source copy, UX, design, technical, or product-related concerns.
• Provide clear recommendations and rationale for proposed improvements.
• Help improve consistency across Japanese terminology, product language, and user-facing messaging.
• Share findings and collaborate with the Localization team on prioritization and follow-up actions.

Japanese App Localization QA Specialist, Contract

Program Manager

• Performance creative operating system. Build the intake, briefing, production, feedback, delivery, and reporting process that helps the team increase creative testing volume.
• Creative testing roadmap. Work with ACD, Paid and Paid Creative Strategist to define the testing roadmap and priorities for the team. Own the production calendar, making sure the team is testing the highest-impact ideas first and cutting what isn’t worth the resources.
• Resourcing and agency capacity. Evaluate new agencies, production partners, and vendor models to make sure the team has the right capacity and capabilities as creative volume scales. Build the operating model for when to use in-house resources, when to bring in external support, and how to hold partners accountable to speed, quality, and performance.
• Editor enablement and asset coordination. Ensure editors have the clips and source material they need to move quickly, partnering with Influencer and Marketing teams to source, organize, secure talent rights, and build up a library of great content.
• Tooling, AI, and automation. Assess and implement new creative, AI, production, and measurement tools that help the team produce higher-volume, higher-performing creative without adding unnecessary process or slowing down testing.
• Cross-functional visibility and alignment. Create visibility for leadership and cross-functional partners by sharing clear updates on what’s in flight, what’s blocked, what’s working, and what we’re learning.
• Creative quality at speed. Help the team raise the creative bar without slowing down, balancing speed, quality, and performance outcomes.

Program Manager – In-house Performance Creative

Operations

• Drive strategic planning, operational rigor, and execution for the business
• Identify bottlenecks and implement scalable solutions
• Develop reporting and dashboards for decision-making
• Support logistics for internal and external events
• Enable leaders and teams to perform at their best

Operations Manager

Procurement

• Launch and own a category in Australia
• Strategize the best ways to scale your efforts to make our first category successful
• Partner with GM, Australia on determining which category to launch next
• Build relationships with influencers, planning and executing activations to bring their audiences onto Whatnot
• Organize and execute on-app and in person events connected to the most exciting products, moments, and fandoms related to your category
• Develop a robust pipeline of sellers, including resellers, influencers, and shops
• Identify and bring on board high-potential sellers managing ongoing relationships and day-to-day communications
• Advise sellers on ways to grow their businesses on Whatnot. Create the next generation of top sellers in Australia
• Stay close to sellers and buyers in the ecosystem to understand user needs and provide the product team with key user insights and problems to solve.
• Analyze and leverage data to develop actionable strategies, measure impact, and drive growth in your category and across Australia
• Be able to jump in, ramp up quickly, and independently drive strategic projects both in your own category and across partnerships when needed.

Category Manager

Events

• Drive buyer engagement and seller participation for app-wide events by owning event timelines, asset coordination, in-app merchandising, email builds and programming details.
• Improve the quality and consistency of digital event execution by building clear operating plans, tracking dependencies, and keeping cross-functional partners accountable to deadlines.
• Help sellers and creators show up successfully in key events by supporting onboarding, programming guidance, communication, and expectation-setting.
• Support event promotion across channels by coordinating with marketing, creative, category, and seller teams to make sure campaigns are clear, timely, and compelling.
• Raise the bar on future events by building post-event recaps, surfacing performance trends, and turning learnings into sharper playbooks.

Marketing Manager – Digital Events

• Own data architecture end-to-end. Define how we capture, model, and serve critical business data—then implement it in production.
• Build mission-critical pipelines. Develop and operate batch data workflows that process high-volume events related to notifications with tight guarantees for latency, completeness, and accuracy.
• Design and implement canonical models. Create domain-oriented data models that serve as the source of truth for analytics, ML, and production applications.
• Enforce data quality at scale. Build tests, lineage, monitoring, and reconciliation systems that make every dataset observable and every anomaly actionable.
• Automate operational workflows. Partner with business systems and platform teams to eliminate manual data handoffs and reconcile data across services, warehouses, and external systems.
• Enable insights and experimentation. Support analytics, ML, and product engineering teams by exposing high-quality, self-healing, maintainable data assets.