Whatnot

Full-stack Engineer

• Payments team at Whatnot is fundamental to the product’s global operations
• power every order, collect every payment across a wide range of local and international methods, and manage returns, refunds, and seller payouts at scale
• process billions of dollars in payments each year, making us one of the most trusted and essential systems in the business
• enabling growth by building reliable, scalable infrastructure and developing innovative ways for users to transact
• play a central role in shaping the future of commerce on the platform and are accountable for supporting the continued expansion of both buyers and sellers

Software Engineer, Payments

Infrastructure Engineer

• Lead and mentor a team of highly skilled software engineers, supporting their technical growth, execution, and long-term career development.
• Set technical direction and quality standards for the team while empowering senior ICs to own design and architecture decisions. Roll up your sleeves when needed and course-correct when technical decisions are heading in the wrong direction.
• Develop and execute the strategic roadmap for reliability engineering at Whatnot.
• Build and operationalize best practices that empower product and platform teams to design and run reliable systems, incorporating SLOs, monitoring standards, and incident response patterns into their development workflows.
• Own the strategic roadmap for reliability tooling, including incident response systems, SLO measurement platforms, and developer-facing reliability libraries, while partnering with senior engineers on architecture and design.
• Lead the team in designing and building traffic control systems (distributed semaphores, rate limiting, circuit breaking) as reusable platform components consumed across Whatnot's service fleet.
• Lead the design and execution of load testing at scale, validating resilience against sustained and bursty growth scenarios, and providing tooling that enables teams to contribute new load test scenarios.
• Drive continuous improvement in incident detection and mitigation, including early warning systems and foundational observability instrumentation.
• Collaborate with cross-functional teams to influence product and architectural decisions that improve overall reliability and customer impact.
• Partner with Infrastructure and Engineering leadership to shape reliability strategy and investment priorities across the organization.
• Build a culture of learning and continuous improvement through blameless incident analysis, proactive reliability investment, and systematic reduction of repeated failure patterns.
• Scale the team through hiring, mentorship, leadership development, and thoughtful organizational design.

Engineering Manager, Infrastructure Engineering

Translator

• Manage day-to-day localization projects across product, marketing, and support content, ensuring timely and high-quality delivery
• Own operational workflows in our TMS, including project setup, tracking, and issue resolution
• Partner closely with cross-functional stakeholders to align on priorities, timelines, and localization requirements
• Support international launches by coordinating localization readiness and surfacing risks early
• Triage localization feedback and bugs, working with vendors and internal teams to implement fixes
• Contribute to improving processes, documentation, and linguistic assets as we scale

Localization Operations Specialist

Operations

• Own and manage the IT support queue in Jira Service Management, ensuring SLA compliance and high customer satisfaction scores
• Administer user accounts and access across Okta, Google Workspace, Slack, Zoom, and other corporate applications
• Execute employee onboarding and offboarding processes with attention to security, compliance, and user experience
• Provide local IT support for office employees including in-person troubleshooting, conference room setup, and hardware support
• Build workflow automations in JSM, Okta Workflows, and iPaaS tools to reduce manual work and improve efficiency
• Create and maintain IT documentation, SOPs, and knowledge base articles for self-service
• Travel periodically to other offices or company events to provide onsite support
• Partner with cross-functional teams (Security, Finance, Marketing/Events, People) to ensure exceptional employee IT experience
• Contribute to IT projects and strategic initiatives while maintaining day-to-day support excellence

IT Systems Engineer, Operations

Attorney

• Serve as the primary point of intake for Trust & Risk tickets directed to Legal.
• Review, assess, and triage inquiries to determine when true legal input is needed.
• Resolve or redirect non-legal matters using established playbooks, policy guidance, and sound judgment.
• Identify patterns in escalations to improve upstream guidance and documentation.
• Build and maintain intake and routing frameworks, including templates, macros, and escalation criteria.
• Partner with Legal, Trust & Risk, Policy, and Product teams to clarify ownership and streamline processes.
• Track and report metrics on volume, turnaround time, and issue types to continuously refine the model.
• Serve as a bridge between Legal and operational teams, ensuring consistent communication and alignment.

Legal Trust & Risk Lead

Data Scientist

• We are looking for intellectually curious, highly motivated individuals to join our Data team! You will partner with our Engineering, Product, Finance and Operations teams to identify critical goals for the business, develop a deep understanding of them, and design scalable solutions.
• You should have strong critical thinking and analytical skills, excellent communication abilities, and a knack for working across teams in a fast-paced environment.
• This is a 12-16 week internship during Summer 2026. In the role you will gain exposure into various skills involved in making data-driven business decisions. Ranging from analytics engineering, dashboard building, and presenting insights.Your work and ideas will contribute to solving some of the most complex technical challenges we face today and define future initiatives.

Data Science Intern

Customer Support

• Interact with buyers and sellers with a customer first polite attitude ensuring a positive experience
• Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
• Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users
• Work with other departments to troubleshoot, research and resolve open questions
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

Customer Experience Agent

Account Manager

• Build our seller community
• Source and reach out to sellers to convince them to join and grow their business on Whatnot. Leverage social media, outbound channels, and in-person events
• Partner with top sellers and strategic partners to build big businesses on Whatnot
• Be the go-to advisor for our sellers, educating and coaching them on ways to grow their businesses on Whatnot. Create the next generation of top sellers in your category
• Stay close to sellers and buyers in the ecosystem to understand user needs and provide the product team with key user insights and problems to solve.
• Spearhead diverse marketing initiatives, such as influencer partnerships, to boost brand awareness and attract more buyers
• Organize and execute on-app events connected to the most exciting products, moments, and fandoms related to your category
• Utilize large sets of data efficiently in order to inform category & country plans, as well as track and report on outcomes
• Be able to jump in, ramp up quickly, and independently drive strategic projects both in your own category and across partnerships when needed

Partnerships Manager

• Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience
• Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
• Become an expert in Whatnot’s product, processes and systems to drive positive outcomes for our users
• Work with other departments to troubleshoot, research and resolve open questions
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

Director

• Lead Whatnot’s advocacy across the EU and UK, articulating how Whatnot supports sellers and buyers in Europe and becoming an authoritative voice on live shopping and marketplace platforms.
• Build and maintain trusted relationships with key policymakers, regulators, and government officials, as well as with business associations, civil society organisations, and other third parties.
• Monitor and interpret policy and regulatory developments across the EU and UK, collaborating with teams across Whatnot to understand the impact on our product, operations, and sellers.
• Advise senior leadership on the implications of key policy and regulatory proposals, providing clear recommendations and framing trade-offs.
• Position Whatnot as a credible, constructive partner on topics such as e-commerce, shipping and customs, product safety, platform liability, and consumer protection.
• Manage and coordinate external consultants and advisors in Brussels, London and key European markets, ensuring they are aligned with Whatnot’s priorities and messaging.
• Collaborate closely with the Head of Global Public Policy and cross-functional partners to set priorities, refine narrative, and prepare for emerging issues.

Director, European and UK Public Policy

• Develop and execute commerce and operations strategies that support Whatnot’s growth across post-purchase operations, with a focus on scaling our Vendor footprint for customer experience and Trust & Risk–related issues
• Apply strong analytical rigor to operational and commerce data, surfacing insights that inform initiatives to improve quality, speed, and scalability across the Operations team
• Lead and set the strategy for Whatnot’s Operations vendor framework, deploying managers and specialists to drive outcomes, set priorities, guide execution, and ensure high-quality delivery for Whatnot’s users
• Define and track vendor KPIs, monitor quality and SLAs, and drive continuous performance improvement across partner sites
• Lead strategic sourcing efforts to expand vendor coverage across new capabilities or geographies in support of business growth and continuity
• Build scalable systems and processes that allow Customer Experience and Trust & Risk support teams to expand quickly while maintaining high-quality support for Whatnot’s users
• Partner cross-functionally with Product, Engineering, and other stakeholders to translate insights from user interactions into initiatives that support scale and improved outcomes

Director, Strategy & Operations – Service Delivery

Security Engineer

• Strengthen the integrity, consistency, and compliance of Whatnot’s global physical security program—including access control, video surveillance, intrusion detection, and related systems—through standardized configurations, clear governance, and audit-ready controls.
• Own physical security infrastructure and vendors end-to-end, including vendor selection and onboarding, OKRs, budgets, schedules, installations, preventive maintenance, and ongoing system health across offices.
• Deliver reliable, scalable access control and identity workflows by administering Verkada access control, defining and enforcing role-based access standards, managing the employee badge lifecycle, and ensuring seamless integrations with employee identity systems.
• Lead the global rollout and adoption of security technology programs such as visitor management, travel security, and risk platforms by driving cross-functional delivery, partner readiness, and operational scalability.
• Oversee cameras and surveillance systems globally by defining and maintaining standards for placement, coverage, storage, retention, and compliance, and ensuring consistent deployment and maintenance.
• Drive security system integrations and special projects by partnering with IT, CISO, Finance Systems, and People Systems to improve resilience, monitoring, automation, and reporting across the physical security ecosystem.

Technical Security Program Manager

• Building new features for users in our live-streams
• Implementing growth tactics and strategies to scale our buyer and seller flows
• Building systems at scale that help us deliver a high trust marketplace experience
• Writing product or system development code
• Designing, implementing, and operating our most critical and scalable services
• Carefully evaluating the technical tradeoffs of every decision
• Supporting features at every phase, from design through implementation and launch
• Triage product or system issues and debug/track/resolve by analyzing the sources of issues, network, or service operations and quality.

Software Engineer – New Grad

Performance Marketing

• Build and maintain data pipelines that ingest, normalize, and validate marketing data from platforms like Google Ads, Meta, TikTok, PLA feeds, and AppsFlyer
• Create automation tools for bidding, budget pacing, creative rotation, and campaign experimentation
• Implement attribution/tracking logic (MMP, SKAN, postbacks, conversion windows, deduplication, incrementality)
• Partner closely with Growth, Marketing, and Data teams to turn hypotheses into shippable systems

Software Engineer, Performance Marketing

Financial Planning and Analysis

• Own all facets of OPEX spend and headcount planning for Organizations across the business (with an emphasis on EPD), with growth opportunities to be a FP&A vertical owner
• Continue to develop internal FP&A tool Pigment, building out enhanced modeling and reporting for business partners within the system
• Partner with Org leads, People Business Partners, and talent to understand end-to-end organizational needs (headcount & non-headcount spend), acting as a business partner to manage and recalibrate spend on a monthly basis
• Participate in the annual planning process, owning your areas for a 12 to 18 month forward-looking projection
• Support the month-end close process by completing budget vs. actual analysis against prior periods, budgets, and forecasts.
• Familiarize with business operating metrics and the utilization of said metric to drive business insight and operational improvements
• Create vendor-level forecasts for spend, including but not limited to software and legal
• Assist in the creation of internal and external monthly reporting packages, in partnership with various Finance & Accounting teams and Data
• Assist in forward-looking modeling efforts to better understand impact of spend on revenue
• Partner with cross-functional teams for the preparation of key quarterly reporting deliverables, including Board Meeting presentations and investor reporting
• Partner with Accounting on policies that impact corporate spend

Software Engineer, Payments

Engineering Manager, Infrastructure Engineering

Localization Operations Specialist

IT Systems Engineer, Operations

Legal Trust & Risk Lead

Data Science Intern

Customer Experience Agent

Partnerships Manager

Customer Experience Agent

Director, European and UK Public Policy

Director, Strategy & Operations – Service Delivery

Technical Security Program Manager

Software Engineer – New Grad

Software Engineer, Performance Marketing

Senior FP&A Analyst