Trust & Safety Agent – New Grad

Whatnot

Trust & Safety Agent responsible for maintaining platform integrity and assisting customers at Whatnot. Collaborating on risk management and user experience in a remote role.

Posted 6/29/2026full-timeRemote • Arizona • 🇺🇸 United StatesEntry Level💰 $24 per hourWebsite

About the role

Key responsibilities & impact

Regularly work with the team on reviewing potentially suspicious behavior on a daily basis to support the company in protecting good users and preventing financial losses
Work quickly and thoroughly to meet interdepartmental Service Level Agreements (SLAs) while ensuring high quality work product
Conduct in-depth transaction-level reviews
Discover and identify trends to present opportunities for stronger results and mitigation
Communicate with customers in response to inquiries related to trust and risk
Provide inbound email and chat-based customer service for users who need immediate assistance
Thoughtfully investigate Trust & Risk cases with medium complexity and high sensitivity while maintaining customer satisfaction
Work with other departments to research and resolve open questions
Efficiently work through a backlog of open issues and monitor performance of key operations
Represent the company with integrity and professionalism
Review key metrics and utilize data to make informed decisions

Requirements

What you’ll need

A bachelor’s degree (Graduating in Dec 2025 or by Summer 2026) in any field or equivalent practical experience
Strong communication skills, you can explain things clearly and compassionately
A customer-first attitude and a desire to solve problems with ownership
Ability to multitask and learn new systems quickly
A team player mindset with a drive to improve processes
Internship or part-time experience in customer service, retail, hospitality, or support is preferred.
Exposure to support tools (e.g., Zendesk, Intercom) is a plus
Weekend availability required

Benefits

Comp & perks

Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
Parental Leave
16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Customer-First AttitudeTeam Player MindsetAbility to Learn New Systems Quickly