Fraud Agent

Whatnot

Fraud Agent preventing and mitigating fraud for Whatnot's livestream shopping platform. Collaborating with teams to ensure a positive user experience while inhibiting fraud actors’ activities.

Posted 6/29/2026full-timePhoenix • Arizona • 🇺🇸 United StatesJunior💰 $24 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in fraud investigation and mitigation, with a strong focus on customer service and proactive problem-solving. Familiarity with E-commerce and Marketplace operations, along with experience in customer-facing systems, is essential for success in this role.

Highest-signal resume keywords

Fraud Operations ExperienceCustomer Service SkillsE-Commerce KnowledgeProactive Problem-SolverExperience with Customer Facing Systems

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Fraud InvestigationTransaction-Level ReviewsChargeback ManagementFraud Pattern IdentificationData Analysis

Soft Skills

Detail OrientedOrganizational SkillsPositive Customer First Attitude

Tools & Technologies

ZendeskKustomerIntercom

Industry Keywords

Marketplace OperationsCollectibles KnowledgeParcel DeliveryPayment ProcessorsSocial Media Experience

About the role

Key responsibilities & impact

Investigate and develop solutions to prevent and mitigate fraud on the Whatnot platform
Proactively identify potential fraud patterns and sources to minimize financial risk
Regularly work with the team on reviewing sources of potential fraud on a daily basis to support the company in preventing financial losses
Work quickly and thoroughly to meet interdepartmental Service Level Agreements (SLAs) while ensuring high quality work product
Conduct in-depth transaction-level reviews to assist with chargebacks and disputes from customers
Discover and identify fraud trends and present opportunities for stronger results and mitigation
Communicate with customers in response to inquiries related to fraud or potential fraud
Investigate cases of fraud and brainstorm solutions to reduce fraud in the long-term

Requirements

What you’ll need

Weekend availability required
Availability to work Holidays as needed
4 year degree is a plus
1 - 5 years of experience in customer service, fraud operations, user experience or fulfillment.
Positive Customer first attitude.
Proactive problem-solver and process-improver.
Organized and detail oriented.
Experience with social media, parcel delivery, marketplace sellers, vendors, payment processors and/or fraud operations.
Understanding of E-commerce and Marketplace operations.
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
Knowledge of Collectibles is a plus.
Desire to enhance your career.

Benefits

Comp & perks

Generous Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
Parental Leave
16 weeks of paid parental leave + one month gradual return to work