Account Executive

• Serve as the primary post-sale point of accountability and expert advisor for a portfolio of high-complexity enterprise partner accounts
• Build and influence deep, long-term relationships with key decision-makers and C-suite stakeholders based on trust and shared strategic goals
• Develop and execute comprehensive account plans with clear objectives, strategies, and metrics tailored to enterprise-level KPIs
• Champion partner success through advanced strategic planning sessions and high-impact quarterly business reviews
• Take full ownership of account growth and retention for high-revenue potential partners, directly driving significant ARR through upsells and cross-sells
• Lead high-complexity renewal processes and negotiations involving multiple stakeholders, legal teams, and customized contracts
• Identify and implement new solution opportunities by aligning WEX’s enterprise capabilities to emerging partner needs
• Proactively identify and mitigate risks to ensure long-term retention and account health
• Guide partners through industry best practices and advanced product features to maximize ecosystem value
• Develop sophisticated enablement plans that support partner-specific business outcomes and large-scale implementations
• Drive consistent product utilization across the partner’s organization to ensure deep-rooted adoption and prevent churn
• Act as the single point of accountability for enterprise-level issue resolution and partner satisfaction
• Lead cross-functional collaboration with Product, Engineering, Tech, and Legal teams to resolve complex concerns quickly and completely
• Identify and eliminate systemic friction points early to transition from reactive service to proactive partnership
• Represent the 'voice of the partner' within WEX to influence product direction and service improvements
• Provide guidance and mentorship to junior team members, sharing expertise in account management best practices
• Maintain accurate, executive-level records of partner status and opportunities within CRM platforms

Senior Strategic Account Executive

People Operations

• Manage the execution of enterprise-wide as well as topic-driven or function-specific employee surveys (e.g., engagement, pulse, lifecycle), including timeline coordination, vendor administration, and quality control.
• Develop and own a multi-year employee listening strategy and roadmap, aligning the program with WEX and HR priorities.
• Lead survey design, item validation, and sampling strategies aligned to surveys that support business and people priorities.
• Prepare clear, accurate survey insights for HR partners and business leaders.
• Maintain benchmarks, norms, and trend analyses across survey cycles.
• Manage the administration and ongoing evaluation of assessment tools and interview resources used across hiring, development, and other talent programs.
• Serve as the methodological authority / internal expert on psychometric standards, validation strategies, and legal standards to support rigorous decisions around people assessment.
• Maintain documentation on assessment and interview practices to ensure consistency, fairness, and defensibility.
• Partner with Talent Acquisition and HRBPs to ensure assessments and interview tools are implemented as designed and interpreted appropriately by recruiters and hiring managers.
• Translate survey and assessment findings into compelling, data-driven narratives for the executive leadership team, HR leadership team, and HR business partners.
• Act as an internal consultant to senior leaders and HR business partners, helping them interpret data and translate it into interventions to support key talent outcomes.
• Contribute to recurring listening insights (e.g., engagement drivers, focus areas) used in action planning.
• Support continuous improvement of listening programs by identifying opportunities to simplify, automate, or improve data quality.
• Play a role, as needed, in evaluating AI decision support tools, ensuring that any implemented AI systems meet legal and compliance standards.

Senior People Scientist

Customer Support

• Answer inbound calls from drivers, merchants, and fleet managers
• Assist customers with billing questions, payments, and invoices
• Resolve customer issues in a timely manner
• Deliver quality customer service with each interaction
• Troubleshoot and assist customers with online inquiries
• Perform account maintenance while ensuring proper security measures are met
• Identify accepting locations for customers to use product
• Process authorizations for merchants when appropriate
• Document accounts as needed
• Maintain compliance with policies
• Consistently meet or exceed individual Key Performance Indicators (KPIs)

Customer Service Specialist

Backend Engineer

• Join the team responsible for designing, developing, and deploying our flagship SaaS product, WEX FSM
• Build robust, scalable APIs that enhance the product and empower partners to integrate with the platform
• Partner with Product Managers to translate business requirements into technical reality
• Serve as a mentor to fellow engineers, enforce coding standards through rigorous code reviews
• Proactively reduce technical debt to keep the platform healthy and scalable
• Modernize and improve the performance and stability of the core SaaS product, WEX FSM
• Act as a subject matter expert on data persistence, utilizing deep understanding of Doctrine ORM to optimize complex queries

Senior PHP Software Engineer

QA Automation Engineer

• Plan, design, and build virtualized Windows environments
• Maintain internal and external service levels by leveraging automated monitoring and self-healing scripts
• Ensure server security and audit compliance through automated configuration management
• Provide mentorship and leadership in modernizing our tech stack
• Develop and implement standards and 'Golden Images' that contribute to organizational scale and quality
• Manage the technology lifecycle via automated decommissioning and provisioning
• Participate in pre-scheduled 24x7x365 system on-call rotation

Senior Windows Systems – Automation Engineer

Product Manager

• Own the execution and delivery of the Customer and Enterprise team’s financial and corporate systems product roadmap
• Collaborate across the business to build the roadmap
• Modernize and unify our financial systems end-to-end
• Deliver best in class experiences and enable capabilities
• Deeply understand WEX and our employee needs to define and prioritize the problems
• Build the billing and finance roadmap
• Lead 1-2 scrum teams to align on mission and deliver great results iteratively
• Cross collaborate with product management, analytics, UX, sales/commercial on product research
• Engage in technical discussions with senior engineers to define product strategy
• Present effectively to high-level stakeholders and set clear priorities

Senior Product Manager, GL

Database Administrator

• Design, build, implement and support global business-critical database systems
• Provision, administer and patch on-premises and Amazon RDS PostgreSQL and MySQL
• Collaborate on developing system hardware layouts, configuring firewall rules, tuning, and load testing database systems
• Monitor database performance proactively; recommend and implement optimization strategies
• Conduct code reviews and provide support to application developers
• Implement database backup and recovery strategies
• Build and maintain documentation for database administration and management processes
• Assist with routine Oracle database administration tasks as needed

Financial Planning and Analysis

• Modernize and unify our financial systems end-to end by developing business models, defining and analyzing success metrics, and managing strategic projects
• Deliver best in class experiences and enable capabilities that delight employees and help WEX win in the market
• Deeply understand WEX and our employee needs to define and prioritize the problems to be solved and inspire the broader team
• Build the billing and finance roadmap, define users, and drive tradeoff decisions
• Lead 1-2 scrum teams to align on mission and deliver great results iteratively
• Leverage qualitative and quantitative data to measure results, inform roadmaps and achieve benefit, adoption and financial results
• Cross collaborate with product management, analytics, UX, sales/commercial on product research to come up with better and disruptive solutions
• Engage in technical discussions with senior engineers to define product strategy, create value, and impact the direction of products and the business
• Be a trusted partner that can present effectively to high-level stakeholders, set clear priorities and direction, and build bridges across groups

Senior Product Manager, Finance – CLM

Full-stack Engineer

• Perform all tasks related to integrated engineering, including requirements definition and management
• software design, software development, methods and tools, application support, testing, systems integration and build, release and deployment, configuration management and measurement
• Be responsible for executing against a development schedule
• Be responsible for designing, developing, and testing solutions for projects
• Be responsible for production support by remediating critical production issues
• Be responsible for producing project-related artifacts and ensuring development efforts conform to standards
• Supporting mentoring new staff

Junior Full Stack Software Engineer

• Provide executive leadership and hold internal executive accountability for the design and operational effectiveness of the safeguarding governance framework across all regulated European EMI entities (OFL/FCA and OFEL/CBI).
• Be the accountable leader for mitigating key person risk by establishing robust succession planning, developing the leadership team, and ensuring process redundancy and cross-training across all critical financial operations functions.
• In partnership with the respective Finance Directors and the International Compliance Team, develop and maintain a senior-level relationship with the regulators (CBI and FCA) on finance-related matters.
• Own and execute the overall financial controls and risk framework for the regulated entities, ensuring strict adherence to Client Money (CM) Safeguarding Rules and Capital Adequacy requirements, and ensuring appropriate escalation of all emerging financial risks.
• Oversee the fulfillment of all Outsourced Service Provider (OSP) obligations related to regulated finance activities and be responsible for providing formal attestations to the Board (of the regulated entities) on the adequacy of safeguarding arrangements and controls.
• Direct and unify the strategy for core financial operations, including Client Money Safeguarding, scheme settlement, balance sheet reconciliation, treasury operations, and payment operations for all European regulated entities.
• Directly manage and mentor a team of senior leaders, including the Director, Financial Operations International (UK), Finance Director, OFEL (Ireland), and the Finance Operations Manager fostering a culture of high performance, accountability, and professional development.
• Own the governance and performance of all Outsourced Service Provider (OSP) obligations where the Financial Operations team provides or receives services, ensuring contract adherence, service level agreement (SLA) compliance, and effective risk mitigation.
• Champion operational excellence by identifying and directing major initiatives for process improvement, simplification, and leveraging automation and AI tools to drive efficiency and scale operations to support enterprise growth.
• Oversee and review the preparation of statutory and monthly/annual financial accounts for all regulated entities. Ensure the preparation and presentation of comprehensive and insightful board reports, key performance indicators (KPIs), and key risk indicators (KRIs) for the regulated entity Boards and WEX Group senior leadership.
• Oversee the regular assessment and reporting of the company's capital adequacy, stress testing, and integration of capital planning into strategic forecasts, in line with CBI/FCA requirements.
• Act as the senior executive liaison for internal and external audits, ensuring timely completion of deliverables and resolution of all financial and control-related findings.

Senior Director, Regulated Financial Risk Operations – Europe

Learning and Development

• Conduct needs assessments and discovery sessions to define clear learning objectives.
• Apply instructional design models and adult learning principles to craft effective learning experiences.
• Create instructional materials, including course outlines, learning objectives, facilitator guides, job aids, and interactive training activities.
• Collaborate with SMEs to source, validate, and refine content for accuracy and clarity.
• Provide consultative guidance to stakeholders on learning strategies, design decisions, and content effectiveness throughout the development process.
• Develop project plans, storyboards, and wireframes for e-learning modules and training videos.
• Design multimedia assets, including video, graphics, animations, and AI-narrated audio, using tools like Camtasia, Adobe Creative Cloud, Google Vids, and WellSaid Labs.
• Leverage generative AI tools for brainstorming, content drafting, and refinement.
• Build and publish interactive e-learning modules using authoring tools such as Articulate Storyline 360 and Rise 360.
• Design learning initiatives from concept through delivery, collaborating with business stakeholders to define objectives, manage timelines, and ensure solutions meet organizational needs and quality standards.
• Provide guidance and recommendations to stakeholders throughout the project lifecycle, ensuring training is effective and aligns with business priorities.
• Assist with facilitation of workshops or training sessions as needed.
• Manage multiple projects simultaneously, meeting deadlines and maintaining high-quality standards.
• Lead content review cycles, gather feedback, and manage approvals.
• Provide exceptional service and communication throughout the development lifecycle.
• Use Google Workspace, Jira, and other project management tools to document, track, and collaborate effectively.

Instructional Designer

• Drive the sales agent experience end-to-end by developing business models, defining and analyzing success metrics, and managing strategic projects
• Deliver best in class digital experiences and enable capabilities that delight employees and help WEX win in the market
• Deeply understand the external market and customer needs to define and prioritize the problems to be solved and inspire the broader team
• Build the product roadmap, define users, and drive tradeoff decisions
• Lead 1-2 scrum teams to align on mission and deliver great results iteratively
• Leverage qualitative and quantitative data to measure results, inform roadmaps and achieve benefit, adoption and financial results
• Cross collaborate with product management, analytics, UX, sales/commercial on product research to come up with better and disruptive solutions
• Engage in technical discussions with senior engineers to define product strategy, create value, and impact the direction of products and the business
• Be a trusted partner that can present effectively to high-level stakeholders, set clear priorities and direction, and build bridges across groups

Senior Product Manager, Agent Experiences

Marketing Analyst

• Design, build, and maintain critical dashboards and reports (e.g., in Looker, Tableau, etc.) to track the performance of core Sales and Marketing KPIs (e.g., MQLs, SQLs, Conversion Rates, ARR, Pipeline Generation, Win Rates, Sales Velocity)
• Conduct complex, ad-hoc analyses on GTM effectiveness, including channel performance, campaign ROI, sales rep productivity, and territory optimization
• Develop and manage models for forecasting funnel performance, pipeline generation and bookings to inform budgeting and resource allocation
• Ensure data integrity and consistency across key systems
• Partner directly with Sales and Marketing Leadership to translate business questions into analytical frameworks and actionable recommendations
• Identify bottlenecks in the sales funnel and marketing campaigns, proposing data-backed solutions to increase conversion rates and decrease customer acquisition costs (CAC)
• Analyze customer and prospect data to refine ideal customer profiles (ICPs) and market segmentation, improving targeting accuracy
• Support the Sales Operations team with analysis and modeling for sales compensation and quota setting

Principal Sales and Marketing Analyst

Engineering Manager

• Lead, mentor, and manage your team through the successful delivery of valuable customer software
• Drive collaboration across technology teams to foster innovation
• Strengthen and drive engineering processes using TDD, BDD, Microservice, and Vertical Slice Architectures
• Partner closely with Product Management to provide technical guidance on software design
• Support live applications by promoting proactive monitoring and rapid incident response

Manager, Software Engineer

Business Analyst

• Serve as the primary operational and strategic point of contact for all assigned contact center vendors
• Build and maintain strong relationships with vendor leadership and site operations to foster partnership, alignment, and trust
• Lead recurring vendor governance routines, including weekly tactical reviews, monthly performance meetings, and quarterly business reviews (QBRs)
• Act as an escalation point for performance, staffing, or compliance issues, ensuring prompt resolution and communication
• Monitor and analyze vendor KPIs (SLAs, AHT, Quality, CSAT/NPS, Attrition, Absenteeism, Utilization, and Schedule Adherence)
• Identify trends, root causes, and actionable insights to drive improvement in performance and cost efficiency
• Partner with Workforce Management to ensure accurate staffing forecasts, scheduling alignment, and capacity planning with vendor teams
• Ensure timely and accurate reporting from all vendors; develop and distribute consolidated performance scorecards and insights to leadership
• Develop and manage vendor success plans focused on quality, efficiency, and employee engagement outcomes
• Collaborate with internal QA, Training, and Operations to align standards, onboarding processes, and coaching practices across vendors
• Drive cost optimization initiatives through efficiency improvements, automation opportunities, and process simplification
• Support the design and rollout of new vendor programs, pilots, or expansions (onshore, nearshore, or offshore)
• Partner with Procurement and Finance to ensure contract compliance, accurate billing, and value realization.