Westlake

Account Executive

• Quickly establish strong relationships with all existing customers
• Sell Westlake Royal Building Products’ concrete and clay roofing products from and services to achieve targets/quotas in Westlake Roofing defined segments
• Work with architects and designers so that the company’s products are specified in the original planning documents
• Interpret data obtained from lead generation, industry/market data, research, and other reporting factors
• Consistently drive product performance to achieve market share, sales growth, and ASP
• Develop and maintain territory plans to achieve company and regional business plan objectives and sales goals
• Establish and maintain positive customer relations by regularly meeting and consulting with current and potential customers
• Build a strong rapport with key decision makers within customers’ organizations
• Participate in local building and roofing associated trade shows
• Be well versed in customer business operations and their need for products, intangibles, key personnel, and customers
• Provide information concerning marketing opportunities and competitive products and companies to regional and corporate managers
• Recommend changes in company products, practices, and marketing activities to capitalize on current competitive situations
• Operate territory business within a given expense budgetary limit
• Manage customer complaints in accordance with company policy
• Coordinate with accounting personnel to keep customer accounts receivable current
• Provide technical advice to current and potential customers
• Distributing technical literature
• Arrange demonstrations and training sessions
• On a timely basis, submit all written and electronically transmitted sales reports and forecasts
• Participate in prescribed sales, technical, and product training programs and direction
• Manage company customer database information so it can effectively assist in matching customer needs with product offerings
• Comply with Westlake Safety Policies and Procedures
• Some overnight travel may be required/or 20 % of travel required

Territory Sales Representative – Roofing

Account Manager

• Achieve increased sales revenue and profitability within the Southern FL market
• Meet or exceed sales goals and objectives set by management
• Create demand by educating on the features and benefits of Certa-Lok restrained joint PVC Product system
• Perform professional presentations or demonstrations of company’s products and services
• Establish, develop and maintain business relationships with distributors, engineers, municipalities, contractors, and other key contacts
• Build and maintain ongoing awareness of industry products and services, competitor activities
• Evaluate marketing data utilizing sales management software tools
• Actively manage travel schedule to cover assigned territory
• Maintain professional and technical knowledge by attending workshops and reviewing publications
• Resolve customer complaints by identifying problems and expediting solutions
• Provide management weekly market activity/results and monthly territory analyses
• Work closely with distribution to forecast monthly sales volume
• Coordinate sales efforts with sales management, accounting, logistics, engineering, manufacturing and customer service

Territory Manager, Pipe & Fittings – Southern FL Region

• Achieves increased sales revenue and profitability within the Central Texas markets
• Achieve sales goals by effectively selling and communicating the company’s solutions and/or related services
• Create demand by educating Distributors and Contractors on the benefits of Westlake Pipe & Fittings’ solutions
• Perform professional presentations or demonstrations of the company’s products and services
• Establish, develop and maintain business relationships with Distributors and their Contractors
• Build and maintain ongoing awareness of industry products and services
• Actively manage travel schedule to cover assigned territory
• Maintain professional and technical knowledge by attending educational workshops
• Resolve customer complaints by identifying problems and expediting solutions
• Work closely with distribution in order to forecast monthly sales volume
• Analyze the territory/market’s potential and determine the value of existing and prospective customers

Territory Manager I, Pipe & Fittings, Central TX Region

• Develops, maintains, and strategically grows large key Water Solutions accounts in North America.
• Works under the direction of the Senior Sales Manager – Water Solutions but operates independently on a day-to-day basis.
• Maintains and develops strategic customer accounts in assigned territory/market segment, accounts receivable and expenses to achieve sales growth and/or profit objectives.
• Identifies and secures strategic partnerships with key customers in the region to ensure success in meeting long-term sales and marketing trends.
• Establishes and maintains contacts with appropriate governmental agencies, business associations, end-use industries, and financial institutions as sources of input for sales plans and marketing intelligence.
• Develop Account Plans that are sophisticated and focus on long range objectives and strategies.
• Responsible for setting the account strategy for all accounts.
• Develops detailed annual sales plan and facilitates / coordinates all functional resources to deliver on plan.
• Collaborate with cross-functional teams including Sales Representatives, marketing, technical, demand planning, and customer service to ensure alignment and successful implementation of solutions.
• Develops and maintains strong relationships with key high- level executives at corporate level down to production personnel at factory level to establish Westlake’s value at all levels (multi-level selling).

Senior Account Executive

Customer Support

• Accept, enter and maintain orders in SAP.
• Understand and execute all types of order processing, like Consignment, Stock Transfers, Standard Orders, and Free of Charge Orders.
• Understand and utilize each plant’s scheduling process.
• Develop system understanding and ease of use in Salesforce, DocuSign, TMS, Bourque, Workday, Concur, ADP, Nitro, Microsoft Office, The Training Exchange, and Global VMI as required.
• Verify pricing & execute on DOA approvals as needed.
• Respond to inquiries, e.g. inventory availability, production schedule, technical questions, products and policies.
• Process and maintain customer profiles as needed.
• Maintain knowledge of customer requirements, products, packaging.
• Create orders using optimal truck weights to ensure no fines, penalties or delays while shipping maximum quantity.
• Understand and correctly interpret Service and VMI agreements, including all retail customer contracts and requirements.
• Expedite hot or special orders as agreed upon with sales and supervisor.
• Scan/save order and order support documents.
• Maintain relationship with external warehouse/terminal management.
• For assigned external warehouse/terminal, balance inventory to SAP inventory monthly.
• Tender shipments for external warehouses/terminals, providing bills of lading and any other required documentation.
• Understand and correctly interpret Consignment agreements, including all retail customer contracts and requirements.
• Properly accept, log, manage and resolve customer and sales issues in a professional and empathetic manner.
• Address and correct customer service issues, forward issues to appropriate department, and conduct follow-ups to ensure overall customer satisfaction.
• Research deductions/short payments/credit disputes & communicate with customer in a professional and empathetic manner to resolve dispute/issue.
• Collaborate with related departments/teams to expedite orders and customer requests in a timely manner.
• Perform backorder coordination/shipping.
• Maintain customer records.
• Communicate any variations or schedule delays in customer orders in a timely manner.
• Manage the Return Material process within agreed upon policy parameters, ensuring customer satisfaction, while guidelines are achieved.
• Implement 3% freight surcharge when applicable and communicate to customer prior to shipment.
• Maintain strong lines of communication with warehouses, shipping, and logistics to ensure seamless order processing and execution on standard and special/hot orders.
• Must maintain familiarity with both trucking and rail transportation processes.
• Must maintain familiarity with Canada Customs requirements.

Customer Service Representative II

• Achieves increased sales revenue and profitability within the Southern FL market
• Meet or exceed sales goals and objectives set by management
• Create demand by educating on the features and benefits of Certa-Lok restrained joint PVC Product system
• Perform professional presentations or demonstrations of company’s products and services
• Establish, develop and maintain business relationships with distributors, engineers, municipalities, contractors, and other key contacts
• Build and maintain ongoing awareness of industry products and services
• Evaluate marketing data by utilizing sales management software tools
• Actively manage travel schedule to cover assigned territory
• Maintain professional and technical knowledge by attending educational workshops
• Focus should especially be paid to directional drilling, pipe bursting, and other areas where restrained pipe is needed.
• Resolve customer complaints by identifying problems and expediting solutions
• Provide management weekly market activity/results and monthly territory analyses
• Work closely with distribution in order to forecast monthly sales volume
• Analyze the territory/market’s potential and determine the value of existing and prospective customers

Territory Sales Representative – Roofing

Territory Manager, Pipe & Fittings – Southern FL Region

Territory Manager I, Pipe & Fittings, Central TX Region

Senior Account Executive

Customer Service Representative II

Territory Manager – Pipe & Fittings