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About the role
Key responsibilities & impact- Serve as the technical subject matter expert and be responsible for responding to technical, installation and product related questions.
- Prepare and execute installation instructions, guides, videos and other tools for use in the field.
- Develop product training methodology for classroom and field installation training.
- Train installation crews on proper installation technique.
- Train customers and sales personnel on proper installation technique.
- Manage day-to-day issues and work with sales to ensure solutions are achieved.
- Analyze and provide feedback concerning product development and pricing.
- Provide feedback to Product Management, R&D, engineering and quality about product defects, design issues, potential product enhancements and new ideas that solve pain points during installation.
- Collaborate with Customer Care as needed to support warranty claims and customer complaints.
- Work closely with marketing teams for preparation of displays for trade shows as needed.
- Up to 60% travel required with 2-3 overnight stays per week.
Requirements
What you’ll need- 6-8 years of experience with construction, building materials, building science or related fields
- Advanced knowledge of roofing installation processes
- Knowledge of standard building practices
- Specific knowledge of building and wind codes in assigned territory
- Written and oral communication and presentations skills
- Proven ability to interact and communicate with persons of various backgrounds and knowledge levels in order to promote products, and proper installation practices
- Skilled mechanical abilities
- Ability to read, interpret and comprehend technical documents such as: installation instructions, architectural blueprints, construction plans, product specifications and building codes
- Ability to work independently with minimal supervision, yet have the ability to lead and work as part of a team
- Ability to construct training decks as needed using common tools, building techniques, and materials
- Working knowledge of Microsoft Office applications, such as Outlook, Word, Excel, and PowerPoint.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Roofing Installation ProcessesBuilding ScienceBuilding CodesInstallation InstructionsArchitectural BlueprintsConstruction PlansProduct SpecificationsTraining Methodology DevelopmentProblem-SolvingProduct Feedback Analysis
Soft Skills
Interpersonal CommunicationTeam LeadershipIndependent WorkCustomer InteractionPresentation Skills