Western Union

Financial Crime

• Coordinate and lead license applications and regulatory registration requests in Canada as the company’s official representative
• Maintain a centralized registry of licenses, registrations and regulatory correspondence
• Manage relationships with regulators and business partners to ensure accurate company representation and compliance with regulatory obligations
• Ensure consistent presentation of regulated activities across filings, applications and regulatory communications
• Review and validate subject matter expert contributions to ensure accuracy, completeness and timely submission of reports
• Interpret and apply regulatory requirements to support compliance with licensing obligations
• Conduct legal and regulatory research to assess the applicability of licensing requirements
• Review financial and transactional data to verify accuracy and compliance with regulatory requirements
• Collect and retain sensitive information related to the company and its officers for regulatory filings
• Coordinate the submission of regulatory notices, operational updates and required disclosures, including those arising from business or regulatory changes

Lead Analyst, AML Compliance

Business Development Rep

• Build new business by driving new revenue, transactions, and sales growth with new accounts, agents, and customers in and around Arizona and Nevada.
• Manage the end-to-end sales process, including lead generation, qualifying opportunities based on revenue potential, selling the value proposition, signing the contract, training, merchandising, and supporting the account through the first months of the relationship.
• Ensure a smooth transition of the agent or account over to the Account Development Sales Team.
• Focus is on independently owned micro businesses across classes of trade such as grocery stores, check cashers, multi service stores, and convenience stores.
• Drive new business growth by proactively prospecting, developing, and closing new customer opportunities, building strategic relationships, and executing account acquisition plans that generate incremental revenue and expand market share.

Business Development Executive

Data Analyst

• The Data Analyst supports the U.S. Consumer Services organization by analyzing business performance, customer behavior, and retail and digital trends to deliver actionable insights.
• Collaborates with cross functional stakeholders to provide performance reporting, communicate analytics, and enhance processes and reporting capabilities.
• Develops, implements, and maintains leading-edge analytics systems.
• Identifies trends and opportunities for growth through analysis of complex datasets.
• Refines existing data sets and optimizes existing reporting & dashboards for improved business insights.

Account Executive

• Drive revenue, transaction, and sales growth across an assigned territory in California
• Manage and grow existing retail agent relationships
• Support business development within the existing network
• Perform field-based sales work to meet and exceed revenue growth objectives
• Handle special projects such as sales blitzes and customer engagement events
• Build and maintain relationships with grassroots and community organizations
• Monitor competitive activity and report insights
• Provide weekly business reporting including sales activity
• Partner with agent support functions to resolve issues
• Analyze productivity reports and operate within assigned expense budgets
• Proactively identify and propose growth opportunities

Account Development Executive

Pricing Analyst

• Play a critical role in shaping pricing strategies that drive growth across Western Union’s global digital business
• Lead the development, testing, and scaling of pricing strategies for current and future products
• Partner with cross-functional and regional teams to deliver impactful initiatives
• Optimize customer value, and support the continued expansion of the fast-growing digital channel
• Define the top-down pricing strategy globally for Western Union
• Assist the regional and cross-functional leaders in activating that strategy
• Set the overall prioritization of capability development for the broader pricing team based on the needs of the business
• Test new pricing strategies and partner with regional teams to scale successful tests
• Monitor global price performance and identify opportunities for optimization
• Lead cross-functional teams to deliver business impact across a broad range of topics

Senior Manager, Pricing

Security Engineer

• Performs intrusion scope and root cause analysis
• Assists in containment and remediation actions
• Serves as an escalation point for Cyber Fusion Center analysts
• Supports Purple Team engagements as a subject matter expert
• Conducts proactive Threat Hunting exercises based on relevant threat intelligence
• Works collaboratively with members from other Security Operations teams to drive Incident Response/Threat Hunting and overall program maturity
• Conducts legal holds/forensic analysis across multiple operating systems as required
• Serves as a Subject Matter Expert in Incident Response, guides technical and non-technical teams through the Incident Response lifecycle while driving containment, remediation, and lessons learned management.
• Serves as the technical lead during Incident Response engagements.
• Briefs Cybersecurity Leadership team throughout incidents.

Senior Information Security Engineer

Product Manager

• Own and manage a defined product area, customer journey, or set of features.
• Maintain and prioritize the product backlog aligned to business goals and customer needs.
• Define user stories, acceptance criteria, requirements, and success measures.
• Ensure product solutions deliver value for customers and business.
• Work closely with Engineering and Design teams to deliver product enhancements and new capabilities.
• Support product discovery, customer research, and validation activities.
• Coordinate cross-functional teams to ensure successful delivery against agreed timelines and objectives.
• Monitor product performance and identify opportunities for improvement.
• Analyze customer behavior, funnel performance, and product metrics to identify improvement opportunities.
• Support experimentation, A/B testing, and conversion optimization initiatives.
• Gather customer feedback and translate insights into product enhancements.
• Help improve onboarding, remittance experiences, engagement, and retention journeys.
• Collaborate effectively with Marketing, Compliance, Risk, Operations, Engineering, Design, and Analytics teams.
• Communicate priorities, progress, and outcomes to stakeholders.
• Support roadmap planning and quarterly prioritization processes.
• Develop a strong understanding of customer needs, market trends, and competitor offerings.
• Champion customer-centric product development and data-driven decision making.
• Leverage AI-enabled tools to improve product research, analysis, documentation, and delivery effectiveness.

Digital Product Manager

Data Scientist

• Analyze marketing, pricing, product, and market data using AI/advanced analytics techniques
• Develop and deploy predictive models, data visualizations, and dashboards
• Work with teams in Marketing, Product, Pricing, Data Science, and Strategy
• Translate complex analytical findings into clear, actionable insights
• Monitor external market trends and competitor movements
• Identify opportunities to enhance analytics workflows and AI tools
• Guide and mentor 1–2 junior analysts

Senior Manager, AI and Analytics – Digital Product

Solutions Engineer

• Own engineering delivery and operational excellence for the entire Care platform value chain (voice, chat, bots, routing, and internal tooling).
• Define and execute the technical strategy and multi-year roadmap in partnership with Product, CX/Operations, Security, and Architecture.
• Lead integration strategy and ongoing delivery for Genesys GCX, including release planning, upgrade paths, and change management.
• Drive containment effectiveness for the voice/chat bot engine: intent coverage, handoff quality, model/content governance, experimentation, and measurement.
• Own the routing architecture and evolution of the Single Routing Engine, ensuring correctness, extensibility of key/value routing signals, and fast iteration for business rules.
• Ensure the cloud “single pane of glass” application is performant, secure, and usable—improving agent productivity and operational visibility.
• Establish and enforce engineering standards for reliability (SLOs/SLIs), incident response, observability, capacity planning, and disaster recovery across all components.
• Build, mentor, and retain high-performing engineering leaders and teams; create clear ownership boundaries and an effective operating model.
• Partner with Data/Analytics to define success metrics and instrumentation across the customer journey (containment, transfer rates, AHT, CSAT drivers, routing accuracy).
• Manage technical risk, prioritize tradeoffs, and maintain a balanced portfolio across feature delivery, platform health, and technical debt reduction.

Vice President, Customer Care Technology – Enterprise Solution Architecture

Product Operations

• The Senior Manager of Product Operations, US Digital Banking will play a leadership role in shaping and executing the product and risk operations strategy for our U.S. digital banking products.
• This leader will play an instrumental role in driving operational efficiency, scalability and reliability of our digital wallet, debit card, prepaid card and core banking platform.
• Ensure superior customer experience, robust risk controls, prudent fraud management, and forward-looking enhancements for digital banking-related features and services.
• Develop business requirements and partner with product teams to develop and implement product requirements that comply with and influence internal policies and procedures.
• Drive product improvements that ensure compliance with regulatory standards and best practices.
• Act as the product operational subject matter expert for account origination, account lifecycle management, payments, settlement, clearing, and reconciliation.
• Manage internal and external product operations, ensuring seamless integration and performance across multiple channels.
• Define and create the requirements for comprehensive fraud prevention and risk management strategies tailored to our payments and core account services, including limit and velocity management and working in collaboration with our internal partners and teams to implement those requirements.
• Ensure all products and operations are compliant with relevant regulations (e.g., BSA/AML, Reg E, Reg Z, NACHA, PCI DSS) and industry standards.
• Act as a point of escalation for investigations of customer behavior, risk findings and partner with Legal and Compliance teams to execute periodic risk assessments requested by external partners.
• Identify opportunities for product, platform, and operational enhancements that align with evolving customer needs and market trends.
• Champion product automation and digital transformation initiatives to enhance the speed and accuracy of operational workflows.
• Collaborate with internal and external partners to define requirements for new features, process improvements, and technological upgrades.
• Drive continuous improvement initiatives, proactively anticipating operational risks and ensuring solutions are scalable and future-proof.
• Work with partner banks, fintechs, and third-party vendors to ensure operational standards and SLAs are met consistently.

Senior Manager - Product Operations, Digital Banking

Artificial Intelligence

• Design and deliver end-to-end analytics solutions across key HR domains including hiring, performance management, and engagement
• Translate ambiguous business questions into structured data problems and actionable insights
• Build and maintain scalable datasets, dashboards, and metrics frameworks to support leadership decision-making
• Partner with HR, Finance, and business leaders to drive data-informed workforce strategies
• Lead the development of AI-enabled solutions such as copilots, chatbots, and agent-based workflows to scale HR support and impact
• Partner with Technology and data teams to ensure AI solutions are secure, scalable, and integrated with existing systems
• Explore and evaluate emerging AI technologies and tools to improve operational efficiency and enhance employee and HR experiences
• Write and optimize SQL queries to extract, transform, and analyze data from systems such as Snowflake, Workday, and related platforms
• Build and maintain data pipelines and data models to ensure reliable, high-quality datasets
• Integrate data across Workday, recruiting, engagement, and related platforms to create a trusted source of workforce data
• Act as a strategic advisor to HR and business leaders by providing insights and recommendations backed by data
• Communicate findings and recommendations effectively to both technical and non-technical audiences, including executive leadership
• Proactively identify opportunities to improve processes, reduce manual work, and increase self-service capabilities

Manager, People Analytics – AI

Technical Program Manager

• Drive end-to-end delivery of several complex compliance technology initiatives across the organization.
• Manage multiple enterprise-level workstreams in parallel, aligning priorities, dependencies, and timelines.
• Ensure program objectives are met within scope and schedule.
• Translate regulatory and business objectives into program charters, operating models, and measurable outcomes.
• Orchestrate execution across global engineering, product, compliance, and operations organizations, aligning on vision, technical decisions, and milestones.
• Anticipate systemic risks across the portfolio and proactively realign resources, sequencing, and scope to keep strategic priorities on track.
• Serve as the connective tissue between executive sponsors, regional leaders, and delivery teams to ensure enterprise-wide alignment and adoption.
• Monitor and manage interdependencies across workstreams, teams, and sub-projects.
• Establish and chair program governance mechanisms (steering committees, architecture reviews, risk boards).
• Create, maintain, and socialize centralized information hubs (e.g., SharePoint, Confluence) for transparency and alignment.
• Ensure product and engineering roadmaps align with enterprise priorities, initiatives, and strategies.
• Develop executive-ready insights to support funding, prioritization, and trade-off decisions.
• Define the operating model for how compliance technology programs are executed across teams, geographies, and disciplines.
• Create and manage project plans to drive projects to completion and features to launch.
• Define requirements for reporting tools and dashboards to enhance visibility and decision-making.
• Design and maintain KPI frameworks that measure program health, program readiness, delivery predictability, and business outcomes.
• Create the ‘playbook’ of program management processes, tools, and dashboards needed to successfully execute within the portfolio.

Technical Program Manager – Compliance Systems, Analytics

Manager

• Own and drive merchant productivity metrics, including transaction volume, engagement, and activation rates
• Identify underperforming or dormant locations; design and execute reactivation strategies
• Analyze performance trends to uncover opportunities for revenue growth and operational efficiency
• Partner with merchant stakeholders to implement productivity improvement plans and best practices
• Serve as the primary operations liaison to product and engineering teams
• Identify opportunities to enhance merchant-facing tools, integrations, and workflows
• Translate merchant and operational needs into actionable product requirements
• Champion adoption of new technology features and ensure successful rollout across merchant base
• Continuously evaluate and improve internal tools to streamline support and operations
• Develop dashboards and reporting to monitor merchant performance and operational health
• Leverage data to prioritize enhancements, optimize processes, and inform decision-making
• Define KPIs that align technology investments with merchant productivity outcomes
• Conduct root cause analysis on performance gaps and operational issues
• Redesign workflows to reduce friction in merchant onboarding, support, and maintenance
• Automate and scale manual processes where possible
• Standardize best practices across regions and merchant segments
• Ensure consistent, high-quality execution across all merchant touchpoints
• Act as a trusted advisor to merchant partners on technology utilization and growth strategies
• Collaborate cross-functionally with Product, Engineering, Customer Support, and Sales
• Communicate priorities, progress, and outcomes to senior leadership
• Influence roadmap decisions through operational insights and merchant feedback
• Shift focus from handling day-to-day support requests to preventing issues through better tools and processes
• Build self-service capabilities for merchants and internal teams
• Use insights to anticipate needs and proactively deliver solutions

Partner Service Manager

Financial Planning and Analysis

• Define and drive a globally scalable yet locally tailored strategy across lending, card, bill pay, and other financial services products.
• Work closely with regional teams to adapt solutions to local market dynamics.
• Optimize existing funnels and deliver impactful, customer-centric experiences across diverse geographies.
• Define and own the product strategy across a 36-month time horizon, aligning with business goals and customer needs.
• Lead end-to-end product delivery efforts, from discovery and requirements definition to launch and post-launch optimization, with minimal oversight.
• Collaborate closely with UX design and engineering teams to bring innovative, customer-centric financial services experiences to life.
• Partner with external technology and financial institutions to ensure seamless integration, regulatory compliance, and operational readiness.
• Write clear, actionable product requirement documents and user stories that guide engineering, design, and operations teams.
• Drive cross-functional roadmap alignment across core business stakeholders, regional product leads, engineering, compliance, legal, marketing, and customer care teams.
• Collaborate with marketing and strategy teams to define go-to-market requirements, including awareness campaigns, in-product merchandising, engagement strategies, and pricing programs.
• Conduct market research to uncover unmet customer needs, jobs to be done, and barriers to adoption.
• Monitor product performance, gather feedback, and iterate to improve customer experience and business outcomes.
• Stay ahead of industry trends in digital financial services, lending, payments, and global consumer banking.

Senior Manager, Product Management – Consumer Financial Service

• Build new business by driving new revenue, transactions, and sales growth with new accounts, agents, and customers in and around California.
• In-person visits with potential accounts, traveling the assigned territory 4-5 days per week.
• Manage the end-to-end sales process, including lead generation, qualifying the opportunity, selling the value proposition, signing the contract, training, merchandising, and supporting the account through the first months of the relationship.
• Ensure a smooth transition of the agent/account over to the Area Sales Team.
• Scan the territory for high potential retail stores, identifying the opportunities.
• Support the new account through the onboarding process, including collection of documents, agent training, and hardware and software installation.
• Build and maintain a “high quality” agent locations pipeline.
• Generate and analyze reports to anticipate opportunities and risk during ramp-up process.
• Sell entire WU portfolio brands and services.
• Manage existing network relationships, with focus on business and operational support, to assure business continuity and growth of all network channels.