Western Union

Technical Program Manager

• Drive end-to-end delivery of several complex compliance technology initiatives across the organization.
• Manage multiple enterprise-level workstreams in parallel, aligning priorities, dependencies, and timelines.
• Ensure program objectives are met within scope and schedule.
• Translate regulatory and business objectives into program charters, operating models, and measurable outcomes.
• Orchestrate execution across global engineering, product, compliance, and operations organizations.
• Anticipate systemic risks across the portfolio and proactively realign resources, sequencing, and scope to keep strategic priorities on track.
• Serve as the connective tissue between executive sponsors, regional leaders, and delivery teams to ensure enterprise-wide alignment and adoption.
• Monitor and manage interdependencies across workstreams, teams, and sub-projects.
• Establish and chair program governance mechanisms (steering committees, architecture reviews, risk boards).
• Create, maintain, and socialize centralized information hubs for transparency and alignment.
• Ensure product and engineering roadmaps align with enterprise priorities, initiatives, and strategies.
• Develop executive-ready insights to support funding, prioritization, and trade-off decisions.
• Define the operating model for how compliance technology programs are executed across teams, geographies, and disciplines.
• Create and manage project plans to drive projects to completion and features to launch.
• Define requirements for reporting tools and dashboards to enhance visibility and decision-making.
• Design and maintain KPI frameworks that measure program health, program readiness, delivery predictability, and business outcomes.
• Create the ‘playbook’ of program management processes, tools, and dashboards needed to successfully execute within the portfolio.

Technical Program Manager – Compliance Systems, Analytics

Director

• Partner with executive leadership to define and execute the transformation strategy aligned to Western Union’s business priorities.
• Act as a change agent, challenging current practices and driving adoption of new ways of working.
• Identify opportunities to embed digital transformation, automation, and advanced analytics into core business processes.
• Lead cross-functional initiatives to streamline processes, reduce waste, and enhance scalability and compliance.
• Apply Lean Six Sigma, Agile, and other best-practice methodologies to deliver sustainable results.
• Build a framework for continuous improvement across teams, ensuring initiatives link to measurable business outcomes (cost, efficiency, compliance, customer experience).
• Oversee a portfolio of strategic transformation initiatives, ensuring on-time, on-budget, and value-driven delivery.
• Establish governance and reporting mechanisms to track progress, risks, and benefits realization.
• Ensure alignment between global and regional priorities.
• Serve as a trusted advisor to the executive team and senior leadership, providing insights, recommendations, and thought leadership.
• Influence and align diverse stakeholders across functions, balancing strategic goals with operational realities.
• Drive a culture of accountability, collaboration, and innovation across the organization.

Director of Transformation – Process Excellence

Solutions Engineer

• Responsible for resolution of incidents and problems within the team.
• Ensure that the right problem-solving techniques and processes are applied by the team and vendor partners.
• Build and deploy automation around causation and correlation of events in our infrastructure.
• Provide strict production gatekeeper function by reviewing proposed solutions ensuring proper standards are adhered to.
• Advocate for and implement reliable design patterns.
• Provide input and contribute to Production Management related audits.
• Responsible to update Runbooks and KEDB (Known Error DataBase) when required.
• Participate in all BCP (Business Continuity Planning) and component failure tests based on the run books.
• Drive and ensure compliance to knowledge management across the supported applications.
• Understand SLAs, SLOs and OLAs to ensure service levels.
• Ability to support & drive the incident management, problem management adhering to ITIL and DB standard process.
• Responsible for day-to-day engineering support delivery task, using data and analytics, drive a reduction in technical debt across the production environment with development and infrastructure teams.
• Event monitoring and management via a 24x7 workbench that is both monitoring and regularly probing the service environment and acting on instruction of a support documents.
• Proven ability to simplify complex systems and identify potential failure scenarios.
• Identify risks and issues related to the area and define appropriate automated solutions
• Partner with, and influence, stakeholders globally from development, infrastructure and production on risk identification, remediation solutions, and managing change conflicts to build momentum in optimizing the processes, platforms across Production.
• Lead by example to drive a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene.
• Develop a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability by understanding emerging trends and proactively addressing them.
• Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues.
• Ensure all the business queries are handled on priority within agreed SLA to ensure application stability.
• Managing a set of payment orchestration applications.
• Work with Product and Engg team to onboard new applications and microservices to production in adherence to supportability, observability, and stability
• Drive knowledge management across the supported applications and ensure full compliance.
• Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution.

Junior Associate, Solution Engineering – Production Support

Communications

• Partner with business unit leaders to develop and execute communication strategies aligned with business objectives
• Create compelling content including announcements, presentations, newsletters, talking points, and executive messages
• Support product launches, organizational changes, and strategic initiatives with tailored communication plans
• Serve as a communications advisor to business leaders, providing guidance on messaging, timing, and channel selection
• Build and maintain strong stakeholder relationships across functions, teams, and global regions
• Partner with teammates to manage daily intranet content operations
• Ensure accuracy, consistency and adherence to brand and editorial standards
• Develop and maintain content governance frameworks and editorial guidelines
• Collaborate with content owners across the organization to keep information fresh and relevant
• Monitor analytics and user behavior to improve content performance and engagement
• Write, edit and produce engaging content for diverse global audiences
• Translate complex business information into clear, accessible messaging
• Create multimedia communications including articles, videos, infographics and interactive features
• Maintain a content calendar and coordinate publishing schedules across channels
• Enhance intranet user experience by improving navigation, organization and overall usability
• Identify opportunities to improve information findability and drive employee engagement
• Partner with IT and digital teams to develop platform enhancements and new features
• Stay current with digital communication trends, technologies, and best practices
• Support change management efforts related to intranet updates and new digital tools
• Track and analyze communication performance metrics such as page views, engagement rates, and user feedback
• Conduct regular content audits and manage content lifecycle, including archiving
• Gather employee insights to inform communication strategy and improvements
• Prepare reports on communication effectiveness and share recommendations with stakeholders

Global Communications Manager

Events

• Plan and oversee the production of virtual, in‑person and hybrid events for global audiences.
• Collaborate with internal partners to develop pre-event communications and promotional strategies.
• Manage all event logistics, including venue selection, vendor coordination, technical requirements, and on‑site execution.
• Build detailed project plans outlining timelines, budgets, milestones, and resource allocation.
• Coordinate with cross-functional teams (IT, HR, Facilities, Leadership) to ensure seamless event delivery.
• Oversee post-event analysis, reporting and feedback integration.
• Develop compelling event content, narratives and programming that align with business and audience needs.
• Source, manage and direct vendors for filming, producing, and editing company videos.
• Create meaningful attendee experiences that reinforce cultural values and event goals.
• Identify and manage speakers, presenters, facilitators and talent.
• Produce run‑of‑show documents, scripts and briefing materials and manage overall event flow.
• Oversee all audio/visual production requirements, including live-streaming, multi-camera capture, staging and virtual platform management.
• Manage registration systems, attendee communications and content distribution before, during, and after events.
• Troubleshoot and resolve technical issues in real time for both virtual and in‑person experiences.
• Ensure all events meet accessibility standards, providing inclusive experiences for diverse audiences.
• Partner with internal stakeholders to translate business objectives into communications strategies and event experiences.
• Lead vendor relationships, negotiate contracts, and manage performance.
• Develop and maintain strong relationships across regions to ensure global alignment and consistency.
• Collect feedback, measure event and communications effectiveness, and recommend continuous improvements.
• Support global communication campaigns, messaging, and content development as needed.

Manager, Communications – Event & Multimedia Producer

Bilingual

• Deliver exceptional guest service, ensuring a positive customer experience in line with company standards.
• Process money transfer transactions and efficiently manage cash register operations.
• Uphold loss prevention protocols, strictly adhering to company policies and store standards.
• Handle money transfer procedures and related services, ensuring accuracy and compliance.
• Manage company funds, ensuring precise reconciliation with daily receipts and records.
• Implement strong security measures to safeguard company funds and maintain financial integrity.
• Perform daily reconciliation of money transfers to ensure accuracy and transparency.
• Provide timely and accurate updates to customers regarding the status of their orders.

Bilingual Teller

Procurement

• Building sourcing strategies and stakeholder engagement across multiple business units.
• Serving as a trusted advisor to internal stakeholders, aligning sourcing strategies with business objectives.
• Partnering closely with the legal team supporting procurement to develop and maintain contracting playbooks, templates, and best practices.
• Leading procurement-related due diligence for M&A activities.
• Analyzing market trends and supplier capabilities to inform sourcing decisions.
• Delivering cost savings, risk mitigation, and supplier performance improvements through effective sourcing strategies.

Senior Manager, Strategic Sourcing

• Own the full technology strategy, roadmap, and delivery for customer care platforms and solutions.
• Implement AI-driven automation, advanced analytics, and modernized workflows to reduce cost-to-serve and elevate customer experience.
• Align customer care technology investments with business objectives, operational outcomes, and global support strategies.
• Establish, grow, and lead the enterprise Solution Architecture practice across Western Union’s global technology landscape.
• Define architectural frameworks, standards, governance models, and reference architectures for all systems supporting money transfer services.
• Oversee a team of architects designing end-to-end solutions across domains including payments, compliance, digital channels, customer care, and internal platforms.
• Ensure architectural scalability, security, performance, and long-term sustainability across all solutions.
• Lead and inspire globally distributed engineering and architecture teams of 100+ professionals.
• Partner closely with the CIO, COO, CEO, and senior leadership to align technology strategy with corporate and operational priorities.
• Serve as a trusted advisor on emerging technology trends, enterprise design patterns, and innovation opportunities.
• Manage global delivery teams and strategic outsourcing partners to ensure execution excellence.
• Drive efficiency, reliability, quality, and scalability across technology programs.

Vice President – Customer Care Technology, Enterprise Solution Architecture

Compliance

• Provide anti-money laundering (AML) Compliance support to agents of Western Union.
• Evaluate internal controls and anti-money laundering compliance programs for agents through transaction analyses, compliance reviews, and training sessions.
• Complete agent program reviews on a quarterly target basis and manage case load independently.
• Responsible for program reviews that are more complex in nature including referrals from agent risk management.
• Support the Canada MLRO with regulatory compliance projects as they arise.
• Manage compliance relationships and offer compliance support to larger agent networks.

Senior Officer, Compliance – Canada

Vice President

• owns regional performance and is directly responsible for driving growth by actively leading, coaching, and executing alongside a geographically dispersed sales organization
• Set strategic direction for region that is aligned to company strategy
• Manage the distribution in the region to drive growth according to strategy
• Collaborate across functions to drive continuous improvements in customer experience
• Provide leadership and oversight on the region, strategy, and people capabilities
• Accountable for managing and developing team to execute against sales plan and strategy
• Responsible for setting effective sales plans and targets and managing team's performance to these targets
• Up to 50% travel throughout the region

RVP, GM – Central Region

• Own the North American digital product roadmap with explicit accountability for corridor level growth and profitability.
• Define and scale digital wallet strategy as a core component of the North American product ecosystem, including embedded financial solutions to drive loyalty and deeper engagement.
• Prioritize features that increase frequency, retention, and lifetime value by corridor.
• Partner with regional business leaders to align go-to-market strategies to drive revenue, transactions and customer retention.
• Continuously assess corridor and wallet performance to dynamically adjust roadmap priorities.
• Drive wallet adoption, activation and repeat usage across North America.
• Establish corridor-level and wallet specific KPIs to define product contribution to digital growth.
• Optimize digital funnels from customer registration/login to transaction.
• Lead cross-functional delivery of key initiatives.
• Localize and optimize the global platform capabilities to specifically serve the needs of the North America customer.
• Serve as the primary NA product leader representing corridor and wallet priorities in global forums.
• Own the end-to-end digital customer experience, including wallet onboarding, and ensure the experiences meet market requirements for speed, reliability and ease.
• Partner with compliance and risk teams to ensure features comply with US and Canadian regulations.
• Ensure risk controls, fraud prevention and transaction monitoring are properly embedded into product design.
• Collaborate with operations to minimize customer support issues.
• Lead and develop a North America focused product team responsible for regional product performance.
• Communicate progress, performance and trade-offs clearly to executive stakeholders.

VP, Digital Product

Manager

• develop, implement, and maintain leading-edge analytics systems
• Identify trends and opportunities for growth through analysis of complex datasets.
• Refine existing data sets and optimize existing reporting & dashboards for improved business insights
• Create best-practice reports, dashboards and presentations based on data mining, analysis, and visualization
• Evaluate internal systems for efficiency, problems, and inaccuracies
• Work directly with functional areas to gather requirements, provide status updates, and build relationships
• Manage and develop a small team of data analysts.

Manager, Analytics – Consumer Services

• Own the product vision and roadmap for non-cash retail payments infrastructure
• Identify market opportunities, regulatory shifts, and new technologies to expand and strengthen payment capabilities
• Lead the end-to-end rollout of new non-cash payment integrations with banks, PSPs, processors, and card networks
• Drive platform scalability and reliability, ensuring uptime, resiliency, and regulatory compliance
• Monitor and improve KPIs such as authorization rates, transaction success rates, settlement speed, and processing costs
• Work closely with Compliance, Risk, Operations, Finance, and regional business teams
• Serve as the SME for non-cash payment infrastructure

Senior Manager, Product – Retail Payments

Executive Assistant

• Perform standard administrative duties for multiple vice presidents
• Manage complex calendars, appointments, and travel arrangements
• Process expense reports, ensuring accuracy, compliance with company policies, and timely reimbursement
• Collaborate with a team of executive assistants, actively participating in team meetings and providing coverage as needed
• Support functional work, including procurement activities, communications, etc.
• Exercise discretion and independent judgment with confidential and complex information
• Interpret and communicate executive intent or corporate policies to other managers

• Support the design, implementation, and ongoing management of executive and director compensation programs
• Conduct market benchmarking using survey data and peer group analyses to inform pay recommendations
• Prepare and review materials for Compensation Committee meetings
• Partner with Legal, Finance, Payroll and external vendors to develop proxy CD&A content
• Build financial and scenario models to evaluate equity usage, burn rates, dilution, and cost of plan design alternatives
• Provide job offer decision support and recommendations to senior leaders and HR partners