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Western Union

Manager, People Analytics – AI

Western Union

Manager of People Analytics & AI responsible for advancing HR through data-driven insights and AI solutions. Collaborating with cross-functional teams to build scalable solutions and support workforce strategies.

Posted 6/7/2026full-timeDenver • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $140,000 per yearWebsite

Tech Stack

Tools & technologies
SQL

About the role

Key responsibilities & impact
  • Design and deliver end-to-end analytics solutions across key HR domains including hiring, performance management, and engagement
  • Translate ambiguous business questions into structured data problems and actionable insights
  • Build and maintain scalable datasets, dashboards, and metrics frameworks to support leadership decision-making
  • Partner with HR, Finance, and business leaders to drive data-informed workforce strategies
  • Lead the development of AI-enabled solutions such as copilots, chatbots, and agent-based workflows to scale HR support and impact
  • Partner with Technology and data teams to ensure AI solutions are secure, scalable, and integrated with existing systems
  • Explore and evaluate emerging AI technologies and tools to improve operational efficiency and enhance employee and HR experiences
  • Write and optimize SQL queries to extract, transform, and analyze data from systems such as Snowflake, Workday, and related platforms
  • Build and maintain data pipelines and data models to ensure reliable, high-quality datasets
  • Integrate data across Workday, recruiting, engagement, and related platforms to create a trusted source of workforce data
  • Act as a strategic advisor to HR and business leaders by providing insights and recommendations backed by data
  • Communicate findings and recommendations effectively to both technical and non-technical audiences, including executive leadership
  • Proactively identify opportunities to improve processes, reduce manual work, and increase self-service capabilities

Requirements

What you’ll need
  • Bachelor’s degree in Data Analytics, Computer Science, Information Systems, Statistics, Mathematics, Business Analytics, or a related field with 5+ years of experience, or equivalent combination of education and experience
  • Strong proficiency in SQL and experience working with large, complex datasets
  • Experience building or working with AI/ML models, Large Language Models (LLMs), or AI-driven tools
  • Hands-on experience developing AI agents, copilots, or automation workflows
  • Proven ability to translate business needs into data solutions and actionable insights
  • Strong analytical and problem-solving skills with the ability to work effectively in complex and evolving environments
  • Experience collaborating across cross-functional teams and influencing stakeholders through data-driven recommendations
  • Ability to independently drive projects from problem definition through execution
  • Strong communication skills with the ability to present complex concepts clearly to both technical and business audiences
  • Hands-on experience using AI tools and technologies to improve productivity and accelerate solution development
  • Ability to evaluate AI-generated outputs and apply sound judgment regarding accuracy, quality, and business relevance
  • Advocates for innovation, automation, and responsible AI adoption while maintaining high standards of quality and governance

Benefits

Comp & perks
  • Medical, Dental, Vision, and Life Insurance
  • Tuition Assistance Program
  • Employee Discount Program
  • Parental Leave
  • 401K Plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
SQLdata analyticsAI/ML modelsLarge Language Models (LLMs)data pipelinesdata modelsdata transformationdata extractiondashboard developmentmetrics frameworks
Soft Skills
analytical skillsproblem-solving skillscommunication skillscollaborationinfluencing stakeholdersproject managementstrategic advisinginnovation advocacyautomation advocacyjudgment