Western Union

Accounting Manager

• Own process excellence across regional financial operating centers in Lithuania, Hyderabad and Costa Rica
• Oversee Accounting, Settlement, and Accounts Payable teams
• Conduct thorough reviews of current accounting processes and procedures across regional operating centers
• Document workflows, systems, and internal controls to identify areas of improvement
• Develop and propose process enhancements that align with industry best practices and regulatory standards
• Collaborate with cross-functional teams including Finance, IT, Compliance, and Operations to ensure effective integration of new processes such as cryptocurrencies
• Provide ongoing strategic guidance to senior leadership on accounting process optimization and governance

VP Accounting Shared Services – Accounting Operations

Communications

• Develop and execute a comprehensive enterprise external communications strategy aligned to corporate priorities and brand direction.
• Shape and manage the narrative for Western Union’s transformation, products, and global business initiatives.
• Oversee content strategy, editorial direction, and ongoing governance for Western Union’s external website.
• Partner with digital, brand, and product teams to ensure content accuracy, relevance, and alignment with enterprise goals.
• Manage and grow strategic social media platforms for key executives, including content development, thought leadership, audience engagement, and analytics tracking.
• Ensure executive digital communications reinforce Western Union’s brand, culture, and strategic positioning.
• Develop proactive and reactive media strategies, including pitches, press materials, and messaging frameworks.
• Monitor global media narratives and industry trends to identify opportunities to advance Western Union’s reputation.
• Lead crisis media management, including rapid response to emerging issues, development of crisis messaging, and coordination with stakeholders to protect Western Union’s reputation.
• Track and analyze media mentions, sentiment, and external perception of Western Union. Translate insights into actionable recommendations that strengthen reputation, mitigate risk, and enhance brand visibility.

Corporate Communication, External Engagement

Human Resources

• Lead the global HRIS team and manage all HR systems including HCM, Onboarding, Self-Service, Payroll, Compensation, Time & Attendance, Absence Management, Performance Management, Learning Management, Benefits, and Reporting
• Partner with HR COEs to support strategic initiatives and deliver integrated, scalable solutions
• Drive global change management efforts and co-create solutions across regions and functions
• Build custom tools and collaborate with engineering and cross-functional partners to meet evolving business needs
• Champion automation and process improvement across HR systems and workflows
• Serve as a liaison with Privacy, IT, Internal Audit, and other departments to ensure compliance and alignment
• Lead planning, design, implementation, and administration of HR systems
• Own the annual HR systems budget review process and contribute to long-term technology planning
• Present complex technical and analytical solutions in a clear, accessible manner to stakeholders at all levels
• Stay current on trends in HR technology and recommend innovative solutions to enhance employee experience and operational efficiency
• Ensure data integrity through rigorous auditing and analysis
• Manage large-scale, global projects using standard project management methodologies
• Build collaborative relationships across geographies and functions

Director, HR Technology

Product Operations

• The Senior Manager of Product Operations, US Digital Banking will play a leadership role in shaping and executing the product and risk operations strategy for our U.S. digital banking products.
• This leader will play an instrumental role in driving operational efficiency, scalability and reliability of our digital wallet, debit card, prepaid card and core banking platform.
• The Senior Manager will ensure superior customer experience, robust risk controls, prudent fraud management, and forward-looking enhancements for digital banking-related features and services.
• Develop business requirements and partner with product teams to develop and implement product requirements that comply with and influence internal policies and procedures.
• Drive product improvements that ensure compliance with regulatory standards and best practices.
• Act as the product operational subject matter expert for account origination, account lifecycle management, payments, settlement, clearing, and reconciliation.
• Manage internal and external product operations, ensuring seamless integration and performance across multiple channels.
• Define and create the requirements for comprehensive fraud prevention and risk management strategies tailored to our payments and core account services, including limit and velocity management and working in collaboration with our internal partners and teams to implement those requirements.
• Ensure all products and operations are compliant with relevant regulations (e.g., BSA/AML, Reg E, Reg Z, NACHA, PCI DSS) and industry standards.
• Act as a point of escalation for investigations of customer behavior, risk findings and partner with Legal and Compliance teams to execute periodic risk assessments requested by external partners.
• Identify opportunities for product, platform, and operational enhancements that align with evolving customer needs and market trends.
• Champion product automation and digital transformation initiatives to enhance the speed and accuracy of operational workflows.
• Collaborate with internal and external partners to define requirements for new features, process improvements, and technological upgrades.
• Drive continuous improvement initiatives, proactively anticipating operational risks and ensuring solutions are scalable and future-proof.
• Work with partner banks, fintechs, and third-party vendors to ensure operational standards and SLAs are met consistently.

Senior Manager – Product Operations, US Digital Banking

Vice President

• Lead the financial performance of the Consumer to Business (C2B) payments business, ensuring revenue growth, profitability, and cost optimization.
• Develop and execute business strategies to expand market share and drive sustainable growth.
• Oversee the end-to-end customer and agent experience, ensuring frictionless interactions and high satisfaction, partnering closely with product and operations teams.
• Identify new opportunities for product enhancements (e.g., additional use cases), partnerships, and revenue streams.
• Define pricing models, promotional strategies, and go-to-market plans to maximize consumer adoption.
• Lead performance measurement by defining KPIs, monitoring results and optimizing go-to-market plans based on data insights.
• Oversee partner account management, ensuring proactive engagement, partner satisfaction and business performance tracking.
• Support key negotiations and escalations as the executive contact for strategic partnerships.
• Implement disciplined processes to improve efficiency, scalability, and compliance – focusing on reducing partner friction (e.g., onboarding, settlement, issue resolution).
• Build, mentor, and lead a high-performing team, fostering a culture of accountability and collaboration.
• Partner with global product, technology, marketing, sales and compliance teams to align initiatives and deliver results.
• Serve as business lead and thought partner for cross-functional product and tech initiatives, including app/web experiences and partner integrations.
• Monitor industry trends, competitor strategies, and emerging technologies to identify market gaps and opportunities.
• Evaluate and prioritize verticals and use cases to drive business development and sales strategy.
• Foster a culture of accountability, customer focus, and continuous improvement across the team.

Vice President, Consumer to Business Payments

Security Engineer

• Serve as a subject matter expert on privacy and cybersecurity law and governance and be the primary legal support for our Cybersecurity organization.
• Advise on cutting-edge legal and regulatory issues for a global financial services company.
• Provide strategic legal advice on cybersecurity laws, regulations, and frameworks (e.g., NIST, PCI-DSS, SOC 2, ISO 27001, DORA, NIS2), as well as advice on global privacy laws.
• Draft and refine cybersecurity and privacy policies, risk assessments, and governance frameworks.
• Advise on incident response planning, breach notification obligations, and post-incident reviews.
• Support cybersecurity and privacy-related aspects of contracts, including vendor risk, data security terms, and regulatory compliance.
• Collaborate with business and product counsel to embed security-by-design and privacy-by-design principles across the enterprise.
• Engage with regulators and industry bodies on privacy and cybersecurity initiatives and compliance matters.
• Partner with product, engineering, and business teams to support secure and customer-centric development of new technologies and services.
• Monitor emerging cybersecurity and privacy threats, legal developments, and best practices to proactively manage risk.

Director, Counsel, Privacy – Cybersecurity

Financial Planning and Analysis

• Drive the execution of the corporate operating plan.
• Oversee financial forecasting.
• Provide deep business analysis that supports executive management and key strategic initiatives.
• Serve as a trusted business partner, delivering insightful reporting and financial intelligence.
• Analyze business trends and risks/opportunities for executive management.
• Prepare and deliver executive-level presentations and board reporting materials.
• Oversee forecasting of all financial statements, including Income Statement, Balance Sheet, and Cash Flow.
• Develop and maintain sophisticated financial models to support long-range planning.
• Manage month-end close process and executive reporting packages.
• Manage and develop a team of finance professionals.

Senior Finance Manager, Corporate FP&A

Sales

• The Director of Business Development, Eastern Region, leads and develops a team of regional sales managers responsible for driving new business acquisition and profitable network growth.
• This role owns the full new‑agent sales lifecycle—from prospecting and lead generation through contract negotiation, onboarding, and transition to account management—ensuring the team meets or exceeds revenue and profitability objectives.
• The leader will define strategic direction, enhance sales execution, and apply data‑driven performance management to maximize productivity and ROI.
• This role partners closely with Marketing, Operations, and Account Management to ensure seamless agent activation, strong market presence, and long-term partner success.
• Lead, coach, and develop a high-performing team of Territory Sales Executives focused on new business growth.
• Establish clear goals, KPIs, and performance standards aligned with company objectives.
• Monitor sales performance, provide ongoing coaching, and implement improvement plans when needed.
• Develop and execute territory strategies to optimize pipeline quality and target high‑potential agent opportunities.
• Analyze market data, competitive trends, and demographic insights to identify and prioritize expansion opportunities.
• Create and present performance, pipeline, and market reports to highlight risks, opportunities, and trends.
• Ensure disciplined management of the full sales cycle, including accurate forecasting and strong close rates.
• Lead contract negotiations to ensure profitability and adherence to company policies.
• Partner with internal teams to streamline onboarding, training, and implementation for new agents.
• Work closely with Account Management to support a smooth handoff and strong early-stage retention.
• Collaborate with Marketing and Operations to improve lead generation, accelerate activation, and enhance the overall agent experience.

Regional Sales Director

Full-stack Engineer

• Lead, mentor, and develop multiple engineering teams working on Angular and Java technologies
• Provide high-level technical direction and architectural guidance for Angular and Java projects
• Collaborate with product managers, business analysts, and other stakeholders to define project requirements, scope, and deliverables
• Drive adoption of agile methodologies (Scrum/Kanban) and continuous delivery practices
• Identify and implement process improvements to enhance team productivity and software quality

Associate Manager – Tech Lead

Recruitment

• Manage the recruitment process for full-time employees of Western Union, primarily within the LACA region.
• Lead the end-to-end recruiting process, including screening, interviewing, and recommending prospective employees for employment for senior management and below positions based on qualification match and cultural fit.
• Work with resources such as tools like LinkedIn Recruiter to develop and maintain a highly qualified candidate pool.
• Ensure progressive diversity and inclusion within the recruitment and selection process.
• Meet or exceed benchmark satisfaction scores as well as operational and performance goals.
• Collaborate with stakeholders and candidates to increase trust at every connection.
• Understand company strategy and articulate how the position connects to it.
• Advise stakeholders on the recruiting environment that influences how we assess and select talent.
• Drive the recruiting process through technology, time management and organization.

Senior Recruiter, Talent Acquisition

Learning and Development

• Lead the end-to-end design and development of complex content programs, including enablement materials, operational communications, learning assets, and customer-facing copy.
• Define and evolve content strategy, voice, tone, and quality standards across programs to ensure consistency, clarity, and alignment with brand and business objectives.
• Serve as a senior content authority and advisor, providing strategic guidance to stakeholders on structure, messaging, and audience impact.
• Produce original, high-quality written content for multi-channel use, including digital platforms, training materials, internal communications, presentations, and program documentation.
• Rewrite, refine, or restructure content created by others to elevate quality, clarity, and effectiveness.
• Perform final-level editorial review and approval, ensuring accuracy, compliance, and readiness for deployment.
• Apply content design principles to create scalable, engaging, and effective learning and enablement assets.
• Lead content planning, storyboarding, and scripting for large-scale initiatives, ensuring content supports measurable business outcomes.
• Standardize content structures and frameworks to improve efficiency, reuse, and long-term maintainability.
• Partner with legal, privacy, compliance, and risk teams to ensure content meets regulatory and policy requirements.
• Collaborate with designers, trainers, SMEs, operations leaders, and regional stakeholders to translate complex concepts into clear, actionable content.
• Support presentations, executive materials, and stakeholder reviews by clearly articulating content concepts and rationale.
• Establish and maintain content quality benchmarks, conducting periodic audits and recommending updates based on performance, feedback, and business changes.
• Analyze content effectiveness using qualitative and quantitative inputs and recommend improvements.
• Act as a coach and mentor to writers, instructional designers, or content contributors, providing structured feedback and modeling best practices.
• Contribute to onboarding, standards documentation, and process improvements that raise the overall maturity of content development across teams.

Lead Instructional Designer

• Lead and develop a team of regional sales managers responsible for driving new business acquisition and profitable network growth.
• Own the full new-agent sales lifecycle—from prospecting and lead generation through contract negotiation, onboarding, and transition to account management.
• Define strategic direction, enhance sales execution, and apply data-driven performance management to maximize productivity and ROI.
• Partner closely with Marketing, Operations, and Account Management to ensure seamless agent activation, strong market presence, and long-term partner success.
• Establish clear goals, KPIs, and performance standards aligned with company objectives.
• Monitor sales performance, provide ongoing coaching, and implement improvement plans when needed.
• Develop and execute territory strategies to optimize pipeline quality and target high-potential agent opportunities.
• Analyze market data, competitive trends, and demographic insights to identify and prioritize expansion opportunities.
• Create and present performance, pipeline, and market reports to highlight risks, opportunities, and trends.
• Ensure disciplined management of the full sales cycle, including accurate forecasting and strong close rates.
• Lead contract negotiations to ensure profitability and adherence to company policies.
• Partner with internal teams to streamline onboarding, training, and implementation for new agents.
• Collaborate with Marketing and Operations to improve lead generation, accelerate activation, and enhance the overall agent experience.

Regional Sales Director – Eastern Region

Manager

• Lead M&A projects by facilitating due diligence and conducting financial analysis.
• Lead industry research, market intelligence and competitive benchmarking to evaluate and prioritize M&A and new business opportunities.
• Engage business unit leaders to drive and execute the M&A strategy.
• Valuation modelling and comparable analysis (public peers, precedent transactions, intrinsic valuation), as well as contract structuring and finalization.
• Build and maintain strategic relationships with industry stakeholders, including bankers, corporations, and start-ups, to stay current on industry trends and opportunities.
• Prepare high-quality presentation materials to senior leaders and key stakeholders.
• Ad-hoc analysis for senior management.

Senior Manager, Corporate Development

Financial Crime

• Collaborate with product managers and leadership team to execute product vision
• Establish working relationships with internal and external stakeholders
• Own the creation of epics, features and user stories
• Manage product requirements, define and document business and operational processes
• Own and manage sprints, and end to end delivery for new features
• Collect business requirements from stakeholders, write features, business stories and Epics
• Manage Sprint requirements and backlog
• Collaborate with QA on test cases and acceptance criteria
• Manage and execute User Acceptance Testing for sprints and monthly releases
• Evaluate and recommend new vendors and tools to complement current capabilities
• Interact with various groups globally, becoming the SME for specific products and projects

Product Owner – AML Compliance

• develop, implement, and maintain leading-edge analytics systems
• identify trends and opportunities for growth through analysis of complex datasets
• refine existing data sets and optimize existing reporting & dashboards for improved business insights
• create best-practice reports, dashboards and presentations based on data mining, analysis, and visualization
• evaluate internal systems for efficiency, problems, and inaccuracies
• develop and maintain protocols for handling, processing, and cleaning data
• work directly with functional areas to gather requirements, provide status updates, and build relationships
• manage and develop a small team of data analysts
• developing and optimizing data analytics around U.S. Consumer Services performance
• active product statistic creation and dashboarding
• performance dashboard creation and optimization for all products across U.S. Consumer Services
• primarily focused on key revenue and engagement drivers.