Western Union

Account Manager

• Support the planning and execution of marketing initiatives across a portfolio of strategic retail partners
• Assist with coordination of partner marketing activities, promotions, and seasonal campaigns
• Gather partner requirements and facilitate communication between internal stakeholders and external partners
• Maintain marketing calendars and track key deliverables
• Coordinate development, review, and distribution of marketing materials across partner channels
• Support partner communications, including email marketing, website content updates, promotional materials, and in-store marketing assets
• Assist with creative briefing, proofing, approvals, and production processes
• Manage project timelines, workflows, and status updates across multiple concurrent initiatives
• Coordinate with internal marketing, creative, legal, compliance, and vendor teams
• Track campaign execution and maintain summary reports
• Compile program results, partner feedback, and performance data
• Support budget administration, invoice processing, purchase requests, and vendor coordination
• Prepare presentations, project updates, and business reviews
• Coordinate printing, fulfillment, and distribution of marketing materials
• Manage production timelines, deliverables, and marketing collateral inventory
• Help ensure materials are delivered accurately and on schedule

Assistant Manager, Partner Marketing

Analyst

• Implement and manage currency hedging programs for new product and service offerings
• Manage foreign exchange bank relationships and ensure efficient sourcing of foreign currencies
• Forecast underlying currency needs and ensure proper funding for consumer transactions
• Manage and benchmark wholesale FX rates used to price consumer money transfers
• Interact with regional business teams, corporate and settlement accounting teams, and technology teams
• Support internal and external stakeholders and provide education regarding foreign exchange markets and risk hedging programs
• Ensure compliance with SOX controls
• Help maintain group policies and procedures governing FX risk management
• Ensure compliance with global derivative regulatory frameworks, including Dodd-Frank and EMIR
• Cooperate with Legal and Business teams regarding local currency regulations and capital controls
• Configure and maintain information in the corporate Treasury Workstation
• Leverage automation and process improvement tools such as Power Automate and Alteryx to optimize FX risk hedging and reduce manual work and errors
• Develop understanding of Western Union pricing and settlement mechanics to address complex ad hoc queries and issues
• Create and distribute FX reports to key stakeholder groups

Senior Treasury FX Analyst

Full-stack Engineer

• Assess business needs and provide creative, effective solutions aligned with emerging technology standards
• Collaborate with engineers in geographically distributed development centers
• Focus on customer journey, product quality, performance tuning, troubleshooting, and continuous development
• Design layered applications spanning user interface, business functionality, and database access
• Apply Agile methodology and Definition of Done processes while maintaining 80% unit test coverage and 70% integration test coverage
• Define, design, and implement complex, multi-tier distributed software systems throughout the software development lifecycle
• Develop technical and domain expertise to solve product challenges
• Conduct thorough code reviews
• Estimate engineering effort, plan implementations, and roll out applications with cross-functional impacts
• Share engineering support and release responsibilities

Staff Software Engineer

Business Development Rep

• Establish and nurture relationships at existing networks to develop new business
• Participate in annual planning meetings and quarterly updates with existing partners
• Drive large-scale growth opportunities and cross-sell new products/services across assigned strategic partners
• Meet and exceed goals for net new-to-franchise business
• Participate in industry events, conferences, tradeshows, and speaking engagements
• Establish a reputation as an industry expert in domestic and international financial services
• Research and pursue new industries where Western Union can provide differentiated value
• Create professional, thought-provoking client-facing and internal presentations
• Record growth opportunities and risks in CRM
• Represent Western Union in strategic business development activities

Strategic Networks Business Development Director

Manager

• Drive merchant productivity metrics, including transaction volume, engagement, and activation rates
• Identify underperforming or dormant locations and execute reactivation strategies
• Analyze performance trends to uncover revenue growth and operational efficiency opportunities
• Partner with merchants to implement productivity improvement plans and best practices
• Liaise with product and engineering teams on merchant-facing tools, integrations, and workflows
• Translate merchant and operational needs into actionable product requirements
• Champion adoption and rollout of new technology features
• Develop dashboards and reporting to monitor merchant performance and operational health
• Use data to prioritize enhancements, optimize processes, and inform decision-making
• Define KPIs linking technology investments to merchant productivity outcomes
• Conduct root cause analysis on performance gaps and operational issues
• Redesign workflows for merchant onboarding, support, and maintenance
• Automate and scale manual processes
• Standardize best practices across regions and merchant segments
• Advise merchant partners on technology utilization and growth strategies
• Collaborate with Product, Engineering, Customer Support, and Sales
• Communicate priorities, progress, and outcomes to senior leadership
• Influence roadmap decisions through operational insights and merchant feedback
• Shift from reactive support toward proactive enablement
• Build self-service capabilities for merchants and internal teams
• Anticipate needs and proactively deliver solutions

Partner Service Manager

Compliance

• Lead operating risk management and compliance oversight for Western Union’s banking and card issuance products
• Partner with business and product owners, legal, fraud, cyber security, technology, and the sponsor bank partner
• Develop and oversee systems, processes, and controls supporting compliance for U.S. consumer card issuing and payment products
• Partner with the first line of defense on customer experience, risk controls, fraud management, and digital banking enhancements
• Drive scalability and reliability of digital wallets, debit cards, prepaid cards, and core banking platforms
• Develop and execute the banking products and card issuance operating risk and compliance strategy
• Ensure product development, marketing, customer support, and related processes comply with applicable laws and policies
• Establish mechanisms supporting banking, AML, KYC, data privacy, card issuing, money movement, and banking-as-a-service regulations
• Design policies, procedures, and controls for onboarding, transaction monitoring, suspicious activity monitoring, and third-party partnerships
• Monitor compliance controls and key risk indicators; research weaknesses and recommend remediation
• Manage internal audits and controls testing
• Drive root-cause analysis, action plans, and cross-functional issue resolution
• Support initiatives across debit, credit, prepaid, commercial, and digital payment products
• Maintain executive relationships with card networks, processors, sponsor banks, fintech partners, and vendors
• Maintain documentation and evidence for operating risk strategies, controls, issues, and remediation actions
• Track emerging industry and regulatory trends and implement proactive risk mitigation strategies

Director, Head of Risk & Compliance, Consumer Banking Products

• Responsible to protect service availability through effective execution of the enterprise Major Incident Management process.
• Manages, monitors, reports, and executes the Major Incident Management Process.
• Responds to early symptoms and major incidents, assembles response teams, coordinates service outage avoidance efforts and service restoration activities, performs internal stakeholder communication.
• Runs major incident retrospectives, identifies opportunities and drives continual service improvement.
• Ensures the process is executed as defined, metrics are tracked and managed.
• Executes drills, works with all the involved parties to align on the framework and ensure flawless operations and execution.
• Works with IT Change, Problem and other ITSM processes to ensure holistic approach resulting in maximized resiliency and availability.

Major Incident Manager

Financial Planning and Analysis

• lead the Company's SEC reporting
• regulatory reporting
• financial consolidations
• technical accounting
• corporate accounting functions
• preparation and filing of all SEC reports
• ensure the accuracy and integrity of financial information
• oversee monthly close and consolidation activities
• foreign currency translation
• regulatory financial reporting
• leadership for technical accounting and accounting policy governance
• oversee key corporate accounting areas
• serve as a trusted partner to senior leadership, external auditors, regulators, and cross-functional teams

Vice President, Financial and Regulatory Reporting

Sales

• Provides operational, administrative, and analytical support to the regional sales organization
• Partners with Sales teams, agents, and cross-functional stakeholders to ensure operational activities are completed accurately
• Resolves issues efficiently and supports business performance with data-driven insights
• Provides day-to-day back-office administration support for the regional sales organization
• Supports the complete agent lifecycle for Western Union, Vigo, and OV agents, including lead generation and classification
• Assists with pipeline management, sales activity tracking, and reporting to provide visibility into regional sales performance
• Coordinates banking and payment setup activities for new and existing agents
• Manages and resolves operational queries from Sales teams and agents
• Tracks, coordinates, and supports regional sales initiatives to ensure activities remain aligned with business priorities
• Collects, consolidates, and analyzes sales performance data to identify trends
• Supports the preparation of reports, dashboards, and management insights using tools such as Excel, Power BI, and CRM platforms
• Maintains accurate operational records and ensures compliance with established processes and documentation requirements
• Collaborates proactively with regional and cross-functional teams to improve processes

Regional Sales Support

Product Manager

• Lead product strategy, vision, roadmap development, and execution across digital asset initiatives, from concept through launch and ongoing optimization.
• Define and manage requirements for digital payments, stablecoins, tokenization, and settlement solutions while ensuring regulatory and policy compliance.
• Serve as a subject matter expert on digital assets, stablecoins, blockchain-enabled payments, and emerging industry trends, helping shape Western Union's long-term digital asset strategy.
• Partner cross-functionally with Engineering, Compliance, Risk, Legal, Marketing, Finance, and Product teams to deliver features and enhancements.
• Identify operational risks, process gaps, and opportunities for scalable improvements.
• Monitor product performance, manage issue resolution, and drive continuous improvements through data-driven insights and monitoring tools.
• Drive ecosystem expansion by working with internal teams, external partners, and platform providers to enable new digital asset capabilities, integrations, and customer experiences.

Senior Product Manager

• Review and/or prepare supporting workpaper calculations for U.S. Federal and state income tax returns.
• Manage and develop 1-2 direct reports, and mentor other tax department professionals.
• Manage and coordinate return preparation with external tax preparers.
• Manage and review quarterly tax payments and provide cash-tax modeling to the executive team.
• Assist with quarterly and annual tax provision reporting, including reviewing and/or preparing calculations and technical documentation of provision calculations for assigned U.S. entities.
• Review and analyze all books to tax differences for assigned U.S. entities and reconcile the differences between provision and return.
• Communicate with business unit personnel and leaders to obtain information necessary to prepare US tax filings.
• Assist with other tax projects including but not limited to tax basis in subsidiaries, tax account reconciliation, utilization of tax credits and NOL’s and preparing responses to federal and state audit inquiries.
• Research and communicate to executives on technical tax topics as needed.
• Develop, recommend and implement new processes and procedures.

Senior Manager, Tax

Financial Crime

• Coordinate and lead license applications and regulatory registration requests in Canada as the company’s official representative
• Maintain a centralized registry of licenses, registrations and regulatory correspondence
• Manage relationships with regulators and business partners to ensure accurate company representation and compliance with regulatory obligations
• Ensure consistent presentation of regulated activities across filings, applications and regulatory communications
• Review and validate subject matter expert contributions to ensure accuracy, completeness and timely submission of reports
• Interpret and apply regulatory requirements to support compliance with licensing obligations
• Conduct legal and regulatory research to assess the applicability of licensing requirements
• Review financial and transactional data to verify accuracy and compliance with regulatory requirements
• Collect and retain sensitive information related to the company and its officers for regulatory filings
• Coordinate the submission of regulatory notices, operational updates and required disclosures, including those arising from business or regulatory changes

Lead Analyst, AML Compliance

• Build new business by driving new revenue, transactions, and sales growth with new accounts, agents, and customers in and around Arizona and Nevada.
• Manage the end-to-end sales process, including lead generation, qualifying opportunities based on revenue potential, selling the value proposition, signing the contract, training, merchandising, and supporting the account through the first months of the relationship.
• Ensure a smooth transition of the agent or account over to the Account Development Sales Team.
• Focus is on independently owned micro businesses across classes of trade such as grocery stores, check cashers, multi service stores, and convenience stores.
• Drive new business growth by proactively prospecting, developing, and closing new customer opportunities, building strategic relationships, and executing account acquisition plans that generate incremental revenue and expand market share.

Business Development Executive

Data Analyst

• The Data Analyst supports the U.S. Consumer Services organization by analyzing business performance, customer behavior, and retail and digital trends to deliver actionable insights.
• Collaborates with cross functional stakeholders to provide performance reporting, communicate analytics, and enhance processes and reporting capabilities.
• Develops, implements, and maintains leading-edge analytics systems.
• Identifies trends and opportunities for growth through analysis of complex datasets.
• Refines existing data sets and optimizes existing reporting & dashboards for improved business insights.

Account Executive

• Drive revenue, transaction, and sales growth across an assigned territory in California
• Manage and grow existing retail agent relationships
• Support business development within the existing network
• Perform field-based sales work to meet and exceed revenue growth objectives
• Handle special projects such as sales blitzes and customer engagement events
• Build and maintain relationships with grassroots and community organizations
• Monitor competitive activity and report insights
• Provide weekly business reporting including sales activity
• Partner with agent support functions to resolve issues
• Analyze productivity reports and operate within assigned expense budgets
• Proactively identify and propose growth opportunities