Western Union

Manager

• Lead the administration and strategic management of global equity programs, including RSUs, PSUs, and NQs.
• Ensure accurate, compliant, and timely execution of equity plans across 50+ countries.
• Partner cross-functionally with Legal, Finance, Payroll, HR, and external vendors to manage end-to-end equity award processes.
• Oversee equity vesting, delivery, termination events, and maintain equity management systems and documentation.
• Coordinate with global payroll teams and tax advisors on tax treatment and withholding across jurisdictions.
• Serve as primary liaison with equity plan vendors; manage system enhancements, integrations, and issue resolution.
• Support internal/external audits, prepare data for SEC filings, and collaborate on valuation, expense recognition, and financial reporting.
• Design and deliver employee communications and training; provide guidance to employees and executives on equity-related inquiries.

Stock Plan Manager

Financial Crime

• Reinforce the Compliance team supporting and overseeing adherence to the business' AML-CTF program
• Perform network compliance checks and training
• Detect, analyze, and report suspicious activity in accordance with WU policies and AML-CFT framework
• Follow recommended standard investigation steps and submission of regulatory compliance reports
• Manage and follow-up compliance committees
• Participate in annual update of risk mapping and identification of checkpoints
• Maintain AML policies, procedures, and standards and ensure regulatory updates
• Coordinate with internal teams to process requests and gather documentation
• Assist with compliance program reviews of network and independent locations
• Monitor France regulations on Compliance & AML matters

AML Compliance Specialist

Business Development Rep

• Develop and manage strategic partnerships with (Account Payout Network) APN and mobile wallet operators.
• Drive regional growth through go-to-market strategies, pricing proposals, and new product initiatives.
• Lead commercial negotiations and ensure contract compliance with internal and regulatory standards.
• Oversee partner onboarding, transaction processing, and operational performance.
• Collaborate with finance, treasury, and compliance teams on settlements, liquidity, and reconciliations.
• Act as a liaison between partners and product teams to support solution development and customization.
• Monitor KPIs, analyze market data, and resolve service quality issues to ensure partner satisfaction.
• Align cross-functional teams to execute strategic initiatives and continuous improvements.
• Work closely with business, compliance, finance, and operations teams to align strategies and ensure cohesive execution.
• Support internal teams in resolving service quality issues and driving continuous improvement initiatives.

Business Development Manager

Account Executive

Be responsible for meeting/exceeding sales quota/targets across your territory, through new agent acquisition and increasing same store sales.
Manage end to end sales process for Independents, including selling the complete product portfolio where/when relevant, including the whole Agent Implementation phase.
Accountable for prospecting, negotiating, signing contracts with new agents, collecting required documents, submitting complete full packages, driving the activation process, and training the location.
Focus on the ramp-up of new locations to ensure they achieve full revenue potential.
Eventually manage existing accounts within the territory with the aim of increasing same store sales.
Make regular visits to high performing locations to identify and address issues within the current network.
Be accountable for meeting productivity targets and overall revenue of all locations within the territory.
Manage the Agent lifecycle for all Independents.

Area Sales Executive

Product Operations

• Lead product operations strategy for US ecosystem products including digital wallet, payment systems and core account platforms.
• Ensure robust risk controls, fraud management, seamless daily execution, and forward-looking enhancements for embedded financial services.
• Emphasize support for both digital and retail channels, including wallet products, with secure, compliant experiences for US-based customers with global payment and banking needs.
• Oversee end-to-end product operations for core account services, payment wallet and embedded finance products driving operational efficiency, scalability, and reliability.
• Drive product automation and digital transformation initiatives to enhance the speed and accuracy of operational workflows.
• Collaborate with data analytics and engineering teams to build real-time monitoring tools and incident response frameworks.
• Ensure all products and operations are compliant with relevant regulations (e.g., BSA/AML, Reg E, Reg Z, NACHA, PCI DSS) and industry standards.
• Lead investigations of suspicious activities, partner with legal and compliance teams to execute periodic risk assessments.
• Enhancement and Innovation Planning: Identify opportunities for product, platform, and operational enhancements that align with evolving customer needs and market trends.
• Embedded Financial Services Operations: Own the operational delivery of embedded financial services products across digital and retail channels.
• Platform and Core Services Management: Oversee the daily operations of core account services platforms, ensuring uptime and scalability.
• Team Building and Leadership: Build, mentor, and inspire a high-performing product operations team.

Director of Product Operations, Embedded Finance and Ecosystems

• In this critical role, you will be responsible for ensuring execution of a strategic function and attaining our service availability goals through effective major incident management.
• Establish, lead, and ensure flawless performance of one of the three regional Major Incident Management teams.
• Coaches, trains and works to attain maturity of the major incident management team.
• Provides guidance, planning and direction for business unit on budgets and proactive allocation of resources to ensure the highest process execution standards.
• Manages, monitors, reports, and executes the Major Incident Management Process, including Major Incident process engineering and response operations - coordination of service outage avoidance and service restoration activities.
• Ensures the process is documented and executed as defined, metrics are tracked and reported.
• Executes drills, works with all the involved parties to align on the framework and ensure flawless operations and execution.
• Works with IT Change, Problem and other ITSM processes to ensure holistic approach.
• Runs major incident retrospectives, identifies opportunities and drives continual service improvement.

Team Manager, Major Incident Management

Operations

• Western Union seeks a dynamic Payments Product Strategy & Operations Manager to join the team and drive strategic planning, execution, and operational excellence across our payments ecosystem.\n• Role blends product thinking with business operations to ensure our payments platform and global network of integrations is optimized for performance, scalability, compliance, and customer value.\n• You’ll work cross-functionally with Product, Engineering, Finance, Regional Business Leads, Compliance, and external partners to define our payments strategy, support roadmap execution, and continuously improve operational performance across global payments.\n• Develop and refine the payments product strategy across key markets, channels, and use cases (e.g., cards, A2A, wallets, bank transfers, real-time payments).\n• Track KPIs (e.g., approval rates, transaction costs, dispute ratios) and lead initiatives to improve payment success rates and reduce cost per transaction.\n• Drive collaboration internal functions to operationalize payment products end-to-end.\n• Develop and maintain operational playbooks, SOPs, and risk mitigation frameworks.\n• Lead efforts to streamline payment-related processes (e.g., settlement, reconciliation, chargeback handling).

Product Manager, Payments Strategy & Operations

• Lead strategy, transformation, and hardening of Western Union’s payments platforms to support all channels and lines of business.
• Own one or more platform capabilities across full lifecycle: inception, discovery, solutioning, development, launch.
• Drive platform resilience by incorporating lessons from incidents and escalations; improve systems for scale, reliability, and performance.
• Manage current platform state while defining and executing roadmaps toward a future-ready ecosystem.
• Shape strategic initiatives as a senior leader within the global Payments Product organization.
• Deliver innovation, efficiency, and competitiveness informed by industry trends, user needs, and business objectives.
• Help deliver seamless, compliant, and cost-effective payment experiences for users across the region.
• Build a best-in-class remittance payments platform, enabling global money movement at scale and reinforcing Western Union’s leadership in the market.
• Role Responsibilities: Lead a team of product managers tasked with inception, discovery, solutioning, development, testing, roll-out, and maintenance of a product or platform.
• Prioritize work for more junior members of the product team, directs the team’s efforts around run, grow, and transform-type programs and initiatives.
• Shapes and evolves the way of working for the product team by establishing high-performing stakeholder relationships with adjacent functions, and by refining agile and end-to-end PDLC practices.
• Creates the conditions under which product teams can thrive by shaping our people/talent, process/procedure, product, and technology strategy.
• Ideates and pilots innovative ways of fulfilling our product mission.
• Owns the product/platform roadmap and continuously makes priority decisions based on business cases, market, user, and customer impacts.
• Acts as steward to the investment made into our platforms by calling out risks and managing the total cost of ownership for any given capability.
• Establishes market positioning objectives for complex products and platforms.
• Continuously educates the product team, as well as internal and external stakeholders on the vision, mission, current and desired future state of our products and platforms.
• Prepares executive reporting around KPIs and OKRs.
• Is responsible for the performance of our product teams, incorporates short and longer-term professional development goals on the team and team member level.
• Sets an example of living Western Union’s values around engagement and inclusion.
• Acts as a change agent and driver of innovation.

Director, Product - Payments Platform & Operations

Account Manager

• Director of Global Payments Partnerships to lead strategy and execution across both funds-in and funds-out payment networks
• Manage a global team of partnership managers, driving the sourcing, solutioning, integration, and operational oversight of payment partnerships
• Prioritize and guide the partnerships team, overseeing efforts related to scorecarding, performance management, and strategic sourcing in close collaboration with regional business and product leaders
• Your leadership will ensure a high-performing partnership ecosystem that supports seamless, secure, and scalable customer experiences across markets
• As a senior leader within the global Payments Product organization, you will shape initiatives that deliver innovation, efficiency, and competitive advantage, grounded in market trends, partner capabilities, and business goals
• Your contributions will be critical to building a best-in-class global remittance payments platform, reinforcing Western Union’s position as a leader in fast, reliable, and customer-centric cross-border payments
• Role Responsibilities: Responsible for leading a team of partnerships managers tasked with performance management, strategic sourcing, and operational oversight of Western Union’s payments partners
• Own partner negotiations including commercial agreements, integrations, and co-marketing plans
• Collaborate with region, channel, and product teams to turn partnerships into revenue and growth
• Continuously educates the partnerships team, as well as internal and external stakeholders on the vision, mission, current and desired future state of our products and platforms
• Measure and optimize the impact of partnerships across a developed set of KPIs, including performance, cost and scalability
• Prepares executive reporting around KPIs and OKRs
• Is responsible for the performance of our partnerships teams, incorporates short and longer-term professional development goals on the team and team member level
• Sets an example of living Western Union’s values around engagement and inclusion
• Acts as a change agent and driver of innovation