Regional Sales Support

Western Union

Provides operational and analytical support to regional sales teams at Western Union. Manages agent lifecycle and resolves operational queries while ensuring compliance with processes.

Posted 7/17/2026full-timeRemote • California, Nevada, Oregon, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in sales operations and support, with a strong focus on data analysis, reporting, and CRM management. Proven ability to collaborate effectively across teams while maintaining a customer-centric approach and ensuring compliance with operational processes.

Highest-signal resume keywords

Sales Operations SupportCRM ManagementData AnalysisReporting ToolsOperational Compliance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales SupportBusiness OperationsPipeline ManagementAgent Lifecycle ManagementContract ProcessesWorkflow CoordinationData-Driven InsightsSales Activity TrackingMicrosoft ExcelPower BI

Soft Skills

Organizational SkillsEffective CommunicationProblem-SolvingAttention to DetailRelationship Building

Tools & Technologies

CRM PlatformsMicrosoft Office SuiteReporting Tools

Industry Keywords

Financial ServicesPaymentsRegulated EnvironmentCustomer-Focused

About the role

Key responsibilities & impact

Provides operational, administrative, and analytical support to the regional sales organization
Partners with Sales teams, agents, and cross-functional stakeholders to ensure operational activities are completed accurately
Resolves issues efficiently and supports business performance with data-driven insights
Provides day-to-day back-office administration support for the regional sales organization
Supports the complete agent lifecycle for Western Union, Vigo, and OV agents, including lead generation and classification
Assists with pipeline management, sales activity tracking, and reporting to provide visibility into regional sales performance
Coordinates banking and payment setup activities for new and existing agents
Manages and resolves operational queries from Sales teams and agents
Tracks, coordinates, and supports regional sales initiatives to ensure activities remain aligned with business priorities
Collects, consolidates, and analyzes sales performance data to identify trends
Supports the preparation of reports, dashboards, and management insights using tools such as Excel, Power BI, and CRM platforms
Maintains accurate operational records and ensures compliance with established processes and documentation requirements
Collaborates proactively with regional and cross-functional teams to improve processes

Requirements

What you’ll need

2–5+ years of experience in sales support, sales operations, business operations, or administrative roles
Experience within financial services, payments, or a regulated customer-focused environment preferred
Bachelor’s degree in Business, Finance, or a related discipline preferred; equivalent professional experience considered
Experience supporting sales teams through operational processes, CRM management, reporting, account administration, and workflow coordination
Knowledge of sales operations, agent/network management, contract processes, and customer or partner lifecycle activities
Experience working with CRM systems and reporting tools; proficiency in Microsoft Office Suite required
Strong Excel skills and experience with Power BI preferred
Ability to analyze business data, identify trends, and provide meaningful insights and recommendations
Strong organizational skills with the ability to manage multiple priorities, coordinate activities, and deliver accurate work within deadlines
Strong attention to detail with the ability to follow established processes while identifying opportunities for operational improvements
Effective communication skills with the ability to collaborate across Sales, Operations, Finance, Compliance, and other cross-functional teams
Ability to build trusted relationships with internal stakeholders and external agents while maintaining a customer-focused approach
Demonstrated problem-solving ability, including identifying issues, assessing options, and escalating challenges appropriately
For leadership roles, experience guiding team members, prioritizing workloads, and driving adoption of standardized processes and ways of working
Applicants must be currently authorized to work in the United States on a full-time basis.

Benefits

Comp & perks

Medical, Dental, Vision, and Life Insurance
Tuition Assistance Program
Employee Discount Program
Parental Leave
401K Plan