Partner Service Manager

Western Union

Partner Service Manager improving merchant productivity, technology adoption, and operational efficiency for Western Union’s global payments platform. Bridging merchants, operations, and product teams through data-driven process enhancement.

Posted 8/11/2026full-timeAustin • Florida, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $103,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills and a process-driven mindset to enhance merchant productivity through data-driven decision-making and operational efficiency. Proficient in collaborating with cross-functional teams to implement technology solutions and optimize merchant engagement.

Highest-signal resume keywords

Merchant Productivity MetricsData Analysis and ReportingStakeholder ManagementPerformance Metrics and DashboardsProcess Optimization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisPerformance MetricsProcess OptimizationRoot Cause AnalysisWorkflow RedesignKPI DefinitionAutomationTechnical Requirements TranslationContinuous ImprovementDigital Platform Integration

Soft Skills

Analytical SkillsProblem-SolvingCommunication SkillsCollaborationProactive Enablement

Tools & Technologies

CRMPOSAPIsMerchant SystemsReporting Tools

Industry Keywords

FintechPaymentsMarketplacesMerchant EcosystemsProduct LifecycleAgile Environments

About the role

Key responsibilities & impact

Drive merchant productivity metrics, including transaction volume, engagement, and activation rates
Identify underperforming or dormant locations and execute reactivation strategies
Analyze performance trends to uncover revenue growth and operational efficiency opportunities
Partner with merchants to implement productivity improvement plans and best practices
Liaise with product and engineering teams on merchant-facing tools, integrations, and workflows
Translate merchant and operational needs into actionable product requirements
Champion adoption and rollout of new technology features
Develop dashboards and reporting to monitor merchant performance and operational health
Use data to prioritize enhancements, optimize processes, and inform decision-making
Define KPIs linking technology investments to merchant productivity outcomes
Conduct root cause analysis on performance gaps and operational issues
Redesign workflows for merchant onboarding, support, and maintenance
Automate and scale manual processes
Standardize best practices across regions and merchant segments
Advise merchant partners on technology utilization and growth strategies
Collaborate with Product, Engineering, Customer Support, and Sales
Communicate priorities, progress, and outcomes to senior leadership
Influence roadmap decisions through operational insights and merchant feedback
Shift from reactive support toward proactive enablement
Build self-service capabilities for merchants and internal teams
Anticipate needs and proactively deliver solutions

Requirements

What you’ll need

5–7+ years of experience in operations, merchant services, product operations, or similar customer-focused roles
Strong analytical and problem-solving skills with a track record of improving performance through data and process optimization
Experience with digital platforms or integrations, including CRM, POS, APIs, or merchant systems
Ability to translate business needs into technical requirements
Experience with performance metrics, dashboards, and reporting tools
Excellent stakeholder management and communication skills
Process-driven mindset focused on continuous improvement
Bachelor’s degree in a relevant field is nice-to-have, not required
Experience in fintech, payments, marketplaces, or merchant ecosystems is nice-to-have
Exposure to product lifecycle or agile environments is nice-to-have
Must be authorized to work in the United States on a full-time basis
Must be based in Austin or Miami, or willing to relocate to one of these locations
Must work from the office at least three days per week

Benefits

Comp & perks

Short-term incentives
Multiple health insurance options
Accident and life insurance
Best-in-class development platforms
Paid Time off
Medical, Dental and Life Insurance
Parental Leave
Global Adoption Assistance
401K plan
Relocation assistance is not provided