Digital Product Manager

Western Union

Digital Product Manager responsible for enhancing customer journeys in financial services. Collaborate with teams to deliver effective and data-driven product solutions.

Posted 6/25/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own and manage a defined product area, customer journey, or set of features.
Maintain and prioritize the product backlog aligned to business goals and customer needs.
Define user stories, acceptance criteria, requirements, and success measures.
Ensure product solutions deliver value for customers and business.
Work closely with Engineering and Design teams to deliver product enhancements and new capabilities.
Support product discovery, customer research, and validation activities.
Coordinate cross-functional teams to ensure successful delivery against agreed timelines and objectives.
Monitor product performance and identify opportunities for improvement.
Analyze customer behavior, funnel performance, and product metrics to identify improvement opportunities.
Support experimentation, A/B testing, and conversion optimization initiatives.
Gather customer feedback and translate insights into product enhancements.
Help improve onboarding, remittance experiences, engagement, and retention journeys.
Collaborate effectively with Marketing, Compliance, Risk, Operations, Engineering, Design, and Analytics teams.
Communicate priorities, progress, and outcomes to stakeholders.
Support roadmap planning and quarterly prioritization processes.
Develop a strong understanding of customer needs, market trends, and competitor offerings.
Champion customer-centric product development and data-driven decision making.
Leverage AI-enabled tools to improve product research, analysis, documentation, and delivery effectiveness.

Requirements

What you’ll need

Experience in digital product management, product ownership, business analysis, or related roles.
Strong understanding of product development methodologies and agile delivery.
Experience using product analytics and customer insights to inform decision making.
Ability to balance customer needs, technical considerations, and business objectives.
Excellent communication and stakeholder management skills.
Strong problem-solving and prioritization abilities.
Experience within fintech, payments, financial services, or digital consumer products is advantageous.
Passion for creating simple, intuitive, and impactful customer experiences.

Benefits

Comp & perks

Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product managementproduct ownershipbusiness analysisuser storiesacceptance criteriaA/B testingconversion optimizationproduct analyticscustomer insightsagile delivery

Soft Skills

communicationstakeholder managementproblem-solvingprioritizationcollaborationcustomer-centric developmentdata-driven decision makingcustomer journey understandingmarket trend analysisfeedback translation