Webster Bank

Onboarding Specialist

• Create a positive first impression with our members by gathering all necessary information to ensure seamless first-time use at their pharmacy or provider’s office.
• Be enthusiastic and welcoming in your conversation while explaining the benefits of their membership.
• Manage member inquiries via incoming calls, emails, or chats within established turnaround times.
• Ensure first attempts to contact new members are made within 24-48 hours from when a file is made active.
• Identify and resolve members needs to achieve the ultimate customer experience.
• Ability to guide our members through registering for their Member Portal access.
• Listen to member or client service problems, determine the root cause of the issue and present options to bring the issue to resolution.
• Document all communication and upload appropriate documents to our internal database.
• Create and maintain clear and concise documentation of member conversations within the internal database.
• Hand off members to Member Care Services team once fully onboarded by providing any special requests or issues to the team.

Member Onboarding Specialist

Analyst

• Partner closely with PSF portfolio management team to actively manage and maintain integrity of portfolio
• Work alongside outside legal counsel and internal partners conducting all necessary due diligence items during the loan booking process, as well as post-closing
• Assist with routine inbound and outbound client requests
• Special assigned projects and ad hoc reporting

Analyst, Portfolio Manager

Manager

• Conduct credit risk reviews in accordance with CRR policy and procedures
• Primary responsibility for managing all aspects of assigned reviews including planning, fieldwork and recommending appropriate ratings and formal recommendations as needed
• Manage reviews/review team on an independent basis; may complete specialized reviews on an individual basis
• Verify work of other reviewers and assure consistency
• Complete reviews within established time frames
• Maintain specific areas of subject matter expertise (i.e. CRE, C&I, Sponsor & Specialty, ABL, Equipment Finance, Public Finance, Treasury Investments, etc.) and be responsible for the ongoing education of other department members in these areas
• Conduct ongoing/continuous monitoring of assigned portfolios per CRR Policy
• Evaluate effectiveness of management processes in the various portfolios
• Based on results, proactively recommend if change to review frequency is warranted
• Interaction with business unit leaders, executive management as well as regulators and auditors
• Use credit and financial information to verify the credit worthiness of existing borrowers
• Assess adequacy of current risk ratings and accrual status
• Assess relationship manager/underwriter compliance with bank policy
• Verify the adequacy and completeness of credit files
• Provide consultative feedback to relationship managers and unit managers relative to credit/loan quality issues arising from reviews
• Participate in the development and training of less experienced team members
• Assist with the completion of summary reports for executive management and Risk Committee.

Manager, Credit Risk Review

Financial Planning and Analysis

• Provide world-class customer service to our accountholders through performance of complex Member Services functions including but not limited to processing of ACH origination/receipt;
• Maintain compliance with Federal and State regulations, NACHA rules and regulations as well as Webster/HSA Bank policies and procedures.
• Act as an advocate for the customer by submitting feedback through appropriate channels.
• Process account Excess Contributions removal, Internal Transfers, Account adjustments, Contribution Corrections, and Refunds in an accurate and timely manner.
• Assist in training of tasks.

Associate, Member Services, Financial Operations

• Oversee the configuration, maintenance, and optimization of Oracle EPM Budget & Planning modules to support enterprise-wide budgeting, forecasting and reporting.
• Manage PCMCS cost allocation models, ensuring accurate and timely allocation of shared services, operational costs, and product-level profitability.
• Maintain EDM hierarchies and metadata, ensuring consistency across financial systems and alignment with reporting structures.
• Process and validate monthly profitability metrics across business lines, products, and customer segments.
• Assist in the development and execution of the Long Range Plan.
• Ensure data integrity, system security, and compliance with internal controls, regulatory requirements, and audit standards.
• Document system processes, allocation methodologies, and financial assumptions for transparency and audit readiness.
• Partner with IT, Finance, Treasury, and other departments to align system capabilities with evolving business needs.
• Support cross-functional projects related to profitability improvement, cost transparency, and financial system enhancements.

Finance Systems Manager

Risk

• Play a critical leadership role in overseeing and strengthening the bank’s technology and application control environment
• Report to the Managing Director Front Line Control Officer
• Serve as the primary risk partner to the bank’s Business Solutions team to ensure that technology risks are proactively identified, assessed, and mitigated across the enterprise
• Build and maintain a comprehensive control inventory
• Enhance the risk and control self-assessment (RCSA) program
• Ensure alignment with internal policies, regulatory requirements, and industry best practices
• Provide risk partnership for key technology processes, including system availability, Batch Operations (job scheduling and secure file movement), monitoring and logging, release management, quality assurance, and Application Programming Interface (API) management
• Drive the early identification of control issues, emerging risks, and process deficiencies
• Lead root cause analysis and oversee the development and execution of robust, sustainable remediation plans to address control gaps and prevent recurrence
• Analyze risk data to assess likelihood, impact, and trends, and provide actionable insights to senior leadership
• Partner closely with peers within the IT First Line Control Office and Cloud Engineering to support risk-informed decision-making across the technology development lifecycle
• Perform application technology risk assessments, including dimensions of password compliance, user access provisioning and deprovisioning, segregation of duties, resiliency, computer operations, alignment to firm standards, vulnerability health, technical currency, and availability
• Lead the execution and documentation of RSCA processes across the respective Front Line Units (FLUs) to ensure it aligns with regulatory requirements and industry best practices
• Develop and deliver executive-level reporting that highlights risk trends, control effectiveness, and areas requiring attention
• Support internal audits and regulatory examinations, ensuring all required documentation and evidence are accurate and readily available

Director – IT Application Risk Lead

• Monitor and maintain an assigned commercial loan portfolio and alert senior management to issues which affect portfolio quality.
• Manage the renewal and modification process for loans and lines of credit by performing the underwriting and closing processes to ensure timely document execution.
• Perform routine, thorough credit/financial reviews of relationships in an assigned loan portfolio and ensure accurate risk grades and data integrity at all times.
• Perform routine site visits to meet with company management, collect financial information, discuss new lending opportunities.
• Support and deliver superior customer service to business relationships to bring consistent customer experiences throughout the Bank’s footprint.
• Support the Bank’s loan payment collection efforts to remain within targets for past dues and charge-offs and identify and support the transfer of problem loans to the Commercial Loan Workout Group.
• Participate, and take a leading role when necessary, in Continuous Improvement initiatives and/or assist with the training of junior staff members.

Manager, Portfolio Management

• Conduct credit risk reviews in accordance with CRR policy and procedures
• Primary responsibility for managing all aspects of assigned reviews including planning, fieldwork and recommending appropriate ratings and formal recommendations as needed
• Manage reviews/review team on an independent basis; may complete specialized reviews on an individual basis
• Verify work of other reviewers and assure consistency
• Complete reviews within established time frames
• Maintain specific areas of subject matter expertise (i.e. CRE, C&I, Sponsor & Specialty, ABL, Equipment Finance, Public Finance, Treasury Investments, etc.) and be responsible for the ongoing education of other department members in these areas
• Conduct ongoing/continuous monitoring of assigned portfolios per CRR Policy
• Evaluate effectiveness of management processes in the various portfolios
• Based on results, proactively recommend if change to review frequency is warranted
• Interaction with business unit leaders, executive management as well as regulators and auditors
• Use credit and financial information to verify the credit worthiness of existing borrowers
• Assess adequacy of current risk ratings and accrual status
• Assess relationship manager/underwriter compliance with bank policy
• Verify the adequacy and completeness of credit files
• Provide consultative feedback to relationship managers and unit managers relative to credit/loan quality issues arising from reviews
• Participate in the development and training of less experienced team members
• Assist with the completion of summary reports for executive management and Risk Committee

Inside Sales

• Engage with our non-covered Treasury Management clients to understand their needs and recommend appropriate treasury management solutions.
• Work alongside seasoned Treasury Management Consultants to allow them to focus on larger relationships
• Serve as a trusted advisor to clients by providing expert guidance on treasury products and services.
• Support the end-to-end sales process, including preparing proposals, pricing, and presentations tailored to client needs.
• Collaborate with the implementation team to ensure timely and accurate onboarding of treasury solutions.
• Partner with internal teams, including operations and product management, to streamline processes and enhance client experience.
• Maintain and update client records, sales pipelines, and activity reports to support sales initiatives and performance tracking.
• Stay informed of industry trends, regulatory changes, and emerging technologies to provide clients with innovative and compliant solutions.

Manager, Inside Sales

• Support business continuity and IT disaster recovery planning, testing and execution for Webster Bank
• Assist in planning and execution of enterprise disaster recovery tests to meet RTO and RPO objectives
• Create test scopes and document Test Plan Summaries outlining objectives, participation and logistics
• Coordinate with technology teams on application requirements and recovery plans for critical applications
• Interface with relationship teams and prepare client participation documents and communications
• Prepare and deliver comprehensive Post Test Summaries evaluating performance against objectives
• Review vendor Business Continuity Program documents and evaluate competency for critical IT risk vendors
• Provide evaluation feedback to business lines regarding vendor program acceptability
• Assist in development and maintenance of business continuity plans and conduct business impact assessments
• Assist with tabletop exercises and support day-to-day BCDR activities to ensure regulatory compliance
• Maintain adherence to regulatory requirements and bank policies, assist Managing Director of Resiliency
• Perform advanced weather planning to ensure resiliency and response during significant weather events

Senior Analyst, Business and Disaster Recovery

• Oversee and strengthen the bank’s technology and infrastructure control environment.
• Lead a high-performing team of technology risk professionals and serve as a risk partner to leadership over Infrastructure, Project Management, and Architecture.
• Ensure technology risks are proactively identified, assessed, and mitigated across the enterprise.
• Build and maintain a comprehensive control inventory with traceability to risks, regulatory requirements, and internal policies.
• Enhance and lead the Risk and Control Self-Assessment (RCSA) program across Front Line Units (FLUs).
• Provide risk partnership for technology processes including cloud security and configuration, asset management, secure SDLC, patch management, incident and problem management, capacity planning, database management, identity and access management, and DevSecOps practices.
• Drive early identification of control issues, lead root cause analysis, and oversee development and execution of remediation plans.
• Partner with Enterprise Architecture and Project Management Office to integrate risk into SDLC tollgates and promote “shift left” practices (IaC, secure CI/CD, patch management).
• Perform risk evaluations of material changes in infrastructure, cloud, and networking; engage with cloud operations to secure new services and configurations.
• Evaluate risk impact of incidents and provide governance and oversight of patch management programs.
• Develop and deliver executive-level reporting on risk trends, control effectiveness, and remediation status.
• Support internal audits and regulatory examinations; act as liaison with regulators and ensure compliance with applicable regulations and banking standards.
• Lead continuous improvement of the overall risk and control environment to adapt to regulatory and operational changes.

Managing Director, IT – Infrastructure Risk Lead

Operations

• Daily processing of incoming and outgoing domestic and international wire transfers
• Facilitate processing of domestic and international wire transfers adhering to internal and industry deadlines
• Perform client callbacks as required
• Perform exception OFAC reviews and refer to BSA Department towards resolution as needed
• Process daily service requests from internal partners including Fed Service Messages and Returns
• Process Drawdowns timely and accurately
• Ensure compliance with all regulations, policies, and procedures
• Recommend changes and enhancements to management when appropriate
• Rolls up to the Wire Operations Manager which is part of Payment Services in Deposit Operations

Associate, Wire Operations

Account Manager

• Cultivate and grow a portfolio of business clients within target segment
• Manage a portfolio of existing business relationships with extensive focus on new business development/client acquisition, expansion of existing relationships, and client retention
• Execute against segment strategy and contribute to net deposit growth, loan production, and expansion of revenue generating products and services
• Collaborate with bank partners within assigned markets to deliver an excellent client experience and look for growth opportunities throughout the consumer segment
• Develop & maintain network of business contacts, COIs, community leaders and other referral sources to develop new business relationships and generate revenue
• Manage and grow the pipeline consistent with production expectations
• Source opportunities and present effective credit proposals/memos for consideration
• Work with senior leadership and credit to negotiate quality loans within established policy & guidelines
• Identify & cross sell value added treasury management solutions to clients
• Ensure & uphold operational integrity amongst team by complying with all regulations, policies, and procedures

Relationship Manager, Business Banking – Law Firms

Director

• Direct management and continuous improvement of counterparty stress testing program, including daily PFE calculation and MTM portfolio reporting
• Manage quarterly stress testing under various market scenarios and validate comprehensiveness of stress testing data
• Reporting & analytics: track counterparty limits, concentrations, exceptions, and potential audit findings; build/maintain counterparty scorecard metrics aligned to RAF, DFAST and Reg. F
• Active monitoring and enhancement of counterparty surveillance program and early warning indicators
• Partner with front-office, Independent Risk Management, Credit Risk Reporting and audit to address issues and ensure regulatory compliance
• Operate and improve stress testing platform (FIS Adaptiv) to produce SA-CCR, MPoR, XVA outputs and effective limits management
• Manage day-to-day counterparty limit monitoring, address breaches, and follow up on remediation
• Analyze wrong-way risk, stress scenarios, and concentration risks across traded products
• Manage DFAST and Reg. F reporting and monitor regulatory developments
• Underwriting and other responsibilities as needed

Managing Director, Counterparty Credit Risk

IT Support

• Lead audit engagements over Risk Management functions and execute testing of the design and operating effectiveness of controls and compliance with laws, regulations, and policies specific to dedicated portfolio elements.
• Execute Internal Audit’s OCC Heightened Standards Assurance Program.
• Identify risks and controls in business processes.
• Prepare and/or review detailed audit documentation.
• Identify and communicate control weaknesses and instances of non-compliance.
• Develop recommendations to improve the control environment.
• Prepare written audit reports and issue rating evaluations to include audit objectives, scope, observations, and final recommendations.
• Execute validation procedures according to department procedures.
• Participate in day-to-day dedicated audit portfolio management.
• Participate in the department’s semi-annual risk assessment process for dedicated portfolio.
• Monitor business, industry and economic activities for dedicated portfolio.
• Maintain and continuously improve technical auditing, banking industry, and automation (data analytics) expertise.
• Develop and maintain cooperative working relationships with internal and external stakeholders and contribute to preparation of executive presentations.
• Provides indirect people management responsibilities.
• Contribute to the department’s strategic initiatives.

Internal Audit Manager – Enterprise Risk

• RCSA QA Execution: Execute and oversee QA reviews across all business line owned RCSAs, evaluating the quality of RCSA submissions across non-financial risk types
• Risk Documentation Review: Review risk statements, impact/likelihood ratings, control narratives, and residual risk assessments for completeness, clarity, and alignment with enterprise standards and risk taxonomy
• Quality and Consistency: Identify gaps, weaknesses, or inconsistencies in RCSA documentation and provide practical, risk-based recommendations to strengthen risk assessments
• Elevate RCSA Quality: Provide constructive feedback and escalate systemic gaps and emerging themes
• Promote Risk Culture and Awareness: Serve as a subject matter expert to promote best practices in identifying and assessing non-financial risks (e.g., operational resilience, data privacy, regulatory compliance, information security, and vendor risk)
• Reporting and Thematic Analysis: Contribute to QA dashboards and reporting for business and risk leadership
• Partner with Key Stakeholders: Collaborate with first-line process/control owners, second-line risk partners, and compliance teams to ensure alignment with enterprise risk standards and regulatory expectations
• Regulatory and Audit Readiness: Ensure RCSA documentation and QA evidence meet internal audit and regulatory standards (e.g., OCC Heightened Standards, FFIEC, SOX, and data governance frameworks)
• Support Training and Capability Building: Deliver guidance to first-line staff to enhance understanding of risk identification, control design, and risk rating rationale
• Project Management: Lead or participate in other risk-related projects or initiatives as assigned

Director, Centralized RCSA

• Support specialized performance analytic requests
• Support the Pricing & Performance Analytics team with ongoing, scheduled and ad hoc analysis requests
• Topics can include but are not limited to competitive pricing, documenting deposit and cost of funds performance to plan, product analytics, product and customer lifetime value analysis, cost of funds analysis, cross-sell analysis, campaign tracking, line of business performance
• Support Consumer Bank pricing policies and controls including documenting audit trails and drafting of certain Consumer Bank Pricing Committee meeting materials and documentation of meeting minutes
• Also ensure all processes and procedures are documented and up to date, and provides operational support for pricing changes
• Take ownership of the team’s daily operational duties, such as assembling presentations, executing rate changes, maintaining pricing policies/procedures and BAU reporting in strict adherence to policies, procedures and controls

Manager, Consumer Bank Deposit Product Pricing and Performance Analytics

Engineering Manager

• Lead the Enterprise Integration Services division; drive architecture, delivery of integration platforms across the enterprise (MuleSoft-based)
• Oversee APIs, microservices, and integration patterns; enforce DevOps and CI/CD best practices
• Define enterprise integration strategy aligned with business goals; lead cross-functional teams across geographies
• Build and mentor high-performing engineering teams; foster innovation and collaboration
• Partner with business leaders, product owners, IT teams; communicate strategies to executive leadership
• Ensure governance, security, and regulatory compliance; establish API lifecycle management
• Manage project delivery: timelines, scope, budget; guide design and implementation
• Familiarity with OAuth 2 SSO, mutual TLS, cloud concepts (AWS)
• MuleSoft architecture expertise; data transformations, Open Banking, Fintech, FDX standards (nice to have)

Managing Director, Software Engineering Management, Enterprise Integration Services

• Strategic planning Define and execute the enterprise integration strategy aligned with business goals and digital transformation initiative
• Expertise in adoption of integration platforms (iPaaS, APIs), modern architecture (microservices, event driven)
• Lead enterprise architecture governance
• Project management and execution
• Build and manage integration team with architects, developers, testers to deliver high quality product
• Oversee project tracking ensuring on time delivery, within scope and budget
• Develop culture of continuous improvement and agile delivery
• Encourage and support innovation within the team.
• Create the high-level design of integration solutions and guide implementation teams on components and patterns to use in the detailed design and implementation.
• Transforms business requirements into scalable/manageable solution architecture and design specifications.
• Collaboration with various stakeholders
• Engage with business leaders, product/ IT owners to identify integration needs and opportunities
• Act as liaison between technical leaders and executive leadership to translate and prioritize business needs into integration solutions
• Technology oversight
• Ensure integration solutions are scalable, secure, and compliant with regulatory requirements
• Be updated with upcoming technologies and how they could be integrated in the current landscape
• Own the architecture and lifecycle of enterprise integration platform and middleware technology

The estimated salary range for this position is $150,000.00 to $175,000.00.
Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location.
In addition, this position is eligible for incentive compensation.