Webster Bank

Insurance

• Responsible for generating business through education, advisement, and enrollment in insurance plans.
• Discuss insurance plans in detail and make recommendations to complete enrollment.
• Use necessary tools such as softphones and quoting tools.

Insurance Sales Agent

Full-stack Engineer

• Research and assess new AI/GenAI technologies, frameworks, and tools for potential adoption
• Identify and recommend AI-driven use cases to improve banking operations and customer experiences
• Collaborate with the team to design, develop, and maintain AI-enabled applications
• Assist in building prototypes and proof-of-concept solutions for AI-based features
• Participate in all phases of the software development life cycle, including requirements gathering, design, coding, testing, and deployment
• Document findings, recommendations, and technical designs for internal knowledge sharing
• Support continuous improvement initiatives for existing AI-enabled applications

IT Intern – Software Engineering

Bilingual

• Act as a customer support representative, responsible for proactively reaching out to Members to understand their individual needs, educate and support them to ensure they are optimizing their benefits with Ametros
• Use a systematic approach to retain Members who are not fulfilling their full potential with Ametros, including members whose pattern of usage (of provider services, medications and/or Durable Medical Equipment) has changed significantly and members using out-of-network services which may represent missed opportunities to save money on their care
• Act as a resource for large and complex Member relationships
• Handle all Member issues and complex escalations with the goal of maintaining our high levels of member retention

Associate, VOC Specialist – Bilingual Preferred

Risk

• Analyzing bank transactions, new accounts, and customer behavior to identify anomalous activity
• Documenting findings and taking appropriate action to prevent losses
• Acting as a point of escalation and assisting analysts with questions
• Helping train new analysts and supporting them throughout their growth
• Monitoring transactions across multiple delivery channels
• Reviewing output of daily account warning reports
• Mitigating identified potential fraud loss
• Recommending closure of accounts deemed risky or suspicious
• Maintaining accurate records
• Making recommendations to management for updates to fraud prevention strategies
• Providing internal support to retail personnel on issues concerning fraud and suspicious activity
• Working with other lines of business to help with fraud training

Senior Analyst, Fraud Risk Management

Application Engineer

• Analyze, design, code, test, and implement solutions of low to moderate complexity
• Contribute to validation of Epics and User Stories through the backlog refinement process with your scrum team
• Collaborate with scrum team on solution architecture and technical design decisions to solve new or existing business problems
• Build and maintain systems with current or emerging technologies while leveraging and expanding system capabilities
• Hold self and others accountable for clean testable code in adherence with coding standards and best practices
• Conduct peer code reviews by providing comments and suggestions
• Utilize software code version control and defect management tools
• Perform unit testing before releasing code to QA
• Participate in structured walkthroughs and technical reviews
• Create documentation, flowcharts, diagrams, layouts, and charts to demonstrate sound solutions
• When business critical situations arise, some evening and/or weekend work required to support production deployments, critical incidents, or critical projects

Senior Application Development Engineer

Onboarding Specialist

• Create a positive first impression with our members by gathering all necessary information to ensure seamless first-time use at their pharmacy or provider’s office.
• Be enthusiastic and welcoming in your conversation while explaining the benefits of their membership.
• Manage member inquiries via incoming calls, emails, or chats within established turnaround times.
• Ensure first attempts to contact new members are made within 24-48 hours from when a file is made active.
• Identify and resolve members needs to achieve the ultimate customer experience.
• Ability to guide our members through registering for their Member Portal access.
• Listen to member or client service problems, determine the root cause of the issue and present options to bring the issue to resolution.
• Document all communication and upload appropriate documents to our internal database.
• Create and maintain clear and concise documentation of member conversations within the internal database.
• Hand off members to Member Care Services team once fully onboarded by providing any special requests or issues to the team.

Associate, Member Onboarding Specialist

Analyst

• Serve as operational and leadership backup as needed to support continuity of work
• Assist with daily team assignments and workload coordination during leadership absences
• Help navigate escalations by gathering details, coordinating stakeholders, and driving resolution
• Support leadership decision-making by presenting options, impacts, and recommendations
• Own and support the execution of internal and external partner-focused projects from intake through completion
• Manage project initiation, requirements analysis, planning, construction, and transition
• Track project milestones, deliverables, risks, and dependencies to ensure successful outcomes
• Develop project plans, timelines, and schedules, identifying resources and potential roadblocks
• Support the development and updating of processes, procedures, and training documentation

Analyst, Partner Service Project Admin

Software Engineer

• Expert in all aspects and configurations for enhancements and projects related to Webster Bank's Encompass Loan Origination System
• Support operational systems and deal with production issues along with driving root cause analysis
• Knowledgeable in all aspects of the software development lifecycle
• Collaborator with IT and Business teams emphasizing timely and accurate communications
• Follow best practices, and release control process
• Participate in requirements analysis for small to medium projects
• Supports design, build and test planning phases for small and medium scope enhancements and projects

Application Developer – Encompass

Manager

• Provide oversight and direction to colleagues in the ABL Operations team by empowering colleagues to independently complete work with a high level of accuracy.
• Develop employee improvement plans and own the new hire onboarding process to ensure quality of work.
• Maintain colleague work schedules including rotating team assignments, training, and PTO coverage.
• Develop and maintain productivity metrics to ensure colleagues are able to execute work and balance overall workload.
• Manage, train, equip, and develop the CAs’s ability to provide exceptional customer service; ensure operational excellence by maintaining accuracy, internal controls, compliance, communication and teamwork.
• Meet with direct reports bi-weekly to provide career development opportunities and recommend LinkedIn learning classes to fortify colleague skillset.
• Serve as a backup CA and perform quality control review of prior work completed in order to track colleague performance.

Manager, ABL Collateral

• Serve as the primary point of contact (QB) during Commercial client fraud events, coordinating communication and ensuring all stakeholders remain aligned.
• Engage and mobilize internal partners across Fraud Operations, Risk, Treasury Management, Product, Relationship Management, and other functional teams to ensure a unified fraud response approach.
• Guide clients through fraud situations by providing clear communication, setting expectations, outlining next steps, and ensuring a consistent and supportive experience.
• Launch and coordinate cross functional workstreams, tracking progress, identifying potential roadblocks, and ensuring timely execution of all required actions.

Senior Analyst, Treasury Management Fraud Specialist

Account Executive

• Overall management of territory pipeline
• Achieve and exceed annual revenue goals
• Oversee and maintain informational data for all assigned clients/prospects for individual territory book of business within Salesforce
• Achieve 100% plus of revenue business goals by end of selling season to deliver target revenue for LRP of the new year
• Manage overall travel & entertainment within territory’s allocated budget.

Senior Analyst, Sales Representative

• Employs a consultative based sales approach to identify, pursue, and achieve sales goals and quota of new employer accounts in the assigned sales territory
• Leverage the internal assets of HSA Bank to sell health-based accounts including Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs) and Commuter Benefits (Mass Transit & Parking) and COBRA to employers with 1,500 to 9,999 employees
• Manage the sales process while selling to Employers directly, Insurance Consultants, Broker, Carriers, Investment Advisors, TPAs, as well as key influencers within each account