Webster Bank

Call Center Representative

• Manage day-to-day activities of multiple outsourced contact center sites
• Mitigate operational risk and ensure adherence to policies and procedures
• Oversee performance quality management with BPO partners
• Plan and lead meetings with BPO partners to evaluate performance
• Implement strategies adjusting to changing business needs

Manager, Contact Center Partnerships

Director

• Lead underwriting due diligence and partner with relationship managers and junior deal team members to produce deal screen and underwriting documents
• Interface with clients and other stakeholders to facilitate underwriting process
• Detail debt financings and company financials utilizing Excel and Webster’s credit management platform, Sageworks
• Perform sensitivity analysis and modeling of projected cash flows
• Draft approval document narrative, thoroughly identify all risks and mitigating factors, document variances to policy/procedures, and assign accurate risk grade
• Responsible for presenting underwriting memos to credit committee
• Support legal documentation drafting and negotiations
• Facilitate loan closing process with commercial loan operations
• Review, spread, and maintain periodic financial statements, compliance certificates and borrowing base reports
• Engage with borrowers' CFOs (or similar position) to get qualitative updates on performance
• Listen to annual or other interim lender update calls and ask questions, when appropriate
• Ensure the timely completion of renewals, annual reviews, and interim analyses.
• Ensure borrower is assigned an appropriate risk rating
• Present internal portfolio review memos to senior credit executives at periodic meetings
• Execute all amendments/waivers for existing borrowers
• Maintain ticklers, covenants, and borrower credit files
• Maintain customer information and data integrity on bank systems
• Ensure compliance with all regulations, policies, and procedures
• Generate new ideas and recommendations for continuous process improvement
• Represent Webster Bank as a brand ambassador at business and charitable events
• Participate in special projects on an as-needed basis.

Director, Portfolio Management

Data Analyst

• Develop expert knowledge and experience with Webster’s data systems and tools.
• Develop strong relationships with Webster lines of business, Finance, Credit, Data, Risk & IT partners to ensure consistency and appropriateness of the team’s various processes and impact on FA models.
• Execute and support Dual Risk Rating model building, monitoring and model refresh.
• Analyze and organize large structured and unstructured data to derive actionable insights and support decision-making processes.
• Assist FA team and collaborate internally.
• Document and communicate changes to data structure, content and logic that has impact on models.
• Assist in the coding and testing of changes to existing models.
• Collaborate with cross-functional teams to understand data requirements, business objectives and implement effective solutions.
• Work with external data sources, APIs.

Financial Analytics Manager

General

• Communicates with clients to understand their needs and explain our product value.
• Builds relationships with clients based on trust and respect.
• Collaborates with internal departments to facilitate strong and lasting partnerships.
• Collects and analyzes data to better position Ametros products and services in the market.
• Keeps accurate records pertaining to potential case load and account notes.
• Resolves complaints and prevents additional issues by improving processes.
• Identifies industry trends and shares for the mutual benefit of client programs.
• Communicates and delegates action plans throughout sales organization.

Strategic Accounts Specialist

Business Analyst

• Review, spread, and maintain periodic financial statements and compliance certificates.
• Engage with borrowers' CFOs (or similar position) to get qualitative updates on performance
• Ensure the timely completion of renewals, annual reviews, and interim analysis.
• Ensure borrower is assigned an appropriate risk rating
• Present internal portfolio review memos to senior credit executives at periodic meetings
• Execute all amendments/waivers for existing borrowers
• Maintain ticklers, covenants, and borrower credit files
• Maintain customer information and data integrity on bank systems
• Ensure compliance with all regulations, policies, and procedures
• Generate new ideas and recommendations for continuous process improvement
• Represent Webster Bank as a brand ambassador at business and charitable events
• Participate in special projects on an as-needed basis.

Senior Analyst, Portfolio Management

Associate

• Act as a customer support representative, responsible for proactively reaching out to Members to understand their individual needs, educate and support them to ensure they are optimizing their benefits with Ametros.
• Use a systematic approach to retain Members who are not fulfilling their full potential with Ametros, including members whose pattern of usage (of provider services, medications and/or Durable Medical Equipment) has changed significantly and members using out-of-network services which may represent missed opportunities to save money on their care.
• Act as a resource for large and complex Member relationships.
• Handle all Member issues and complex escalations with the goal of maintaining our high levels of member retention.

Associate, VOC Specialist

• Reads and evaluates assigned RFP/RFI submission requirements and due dates
• Conducts kick-off/strategy calls with business partners for assigned high-profile RFPs/RFIs
• Prepares, communicates, and manages project timelines for assigned RFPs/RFIs
• Packages and delivers proposals for e-delivery or hard copy, as requested

Proposal Specialist

Financial Planning and Analysis

• Underwriting new cash flow LBO & private equity backed transactions.
• Portfolio management activities for the General Industries team.
• Performing due diligence and preparing internal credit approval documents.
• Completing required portfolio reviews and processing of incremental credit extensions.
• Communicating with key stakeholders throughout the underwriting process.

Leveraged Finance Analyst

Application Engineer

• Define and own the front-end and mobile architecture across web and native platforms.
• Lead development using Vue.js for web applications and React Native for cross-platform mobile solutions, with native iOS and Android expertise where required.
• Establish best practices for performance, accessibility, scalability, and maintainability.
• Drive consistency in UI/UX patterns across platforms while enabling platform-appropriate experiences.
• Own and manage the mobile CI/CD and deployment pipeline, including: App Store Connect and Google Play releases.
• Ensure reliable build automation, testing, and release processes.
• Partner with QA to implement robust automated testing strategies for web and mobile.
• Design and implement secure front-end and mobile application patterns aligned with banking and FinTech standards.
• Partner with security, risk, and compliance teams to meet regulatory requirements (e.g., data protection, authentication, authorization).

Senior Application Development Engineer

Sales

• Manage a variety of support and administrative functions within the Government and Institutional Banking line of business
• Handle vendor billing weekly and monthly, coordinate payments with Accounts Payable
• Set-up, track and renew FHLB letters of credit
• Run and complete daily overdraft processing
• Organize logistics and register GIB attendees for events
• Order supplies as needed for events and office staff
• Responsible for monthly reconciliation of GIB Wire Clearing Account
• Create and update monthly rate sheet
• Assist with audit confirmations and preparation of collateral letters
• Prepare regulatory reports and mail client proposals
• Provide back-up and support to Sales Support Specialists and Relationship Managers

Sales Support Manager

Onboarding Specialist

• Act as the primary liaison for new client relationships, providing guidance and support from initiation to completion of onboarding.
• Set and communicate clear timing, funding, and process expectations with clients and stakeholders.
• Lead all communication with internal and external stakeholders to ensure alignment and transparency throughout the onboarding process.
• Collaborate with cross-functional teams to address client needs, resolve issues, and ensure deliverables are met.
• Schedule, host, and lead weekly onboarding calls with all new clients and relevant stakeholders.
• Develop and maintain detailed onboarding plans, ensuring all tasks and milestones are tracked and completed on time.

Onboarding Manager

• Be the Voice of Webster in an inbound Contact Center
• Anticipate client needs and educate on banking benefits
• Perform transactions and maintenance with accuracy
• Build and retain client relationships
• Facilitate problem resolution with accurate information
• Meet or exceed service expectations and standards

Contact Center Associate

• Document training issues and performance measures, analyze results and recurring trends and provide feedback to colleagues and managers.
• Assist with tracking progress of training team members, works with Manager to recommend action plans for colleagues who are not meeting established standards.
• Complete all assigned tasks within the appropriate timeframes.
• Balance multiple priorities throughout the day to ensure the best experience for our clients and colleagues.
• Demonstrate flexibility working with internal contact center partners for coaching needs.
• Monitor the learning experience through delivery of learning activities, assignments, and assessments to engage learners so they retain knowledge and skills.
• Deliver training timeline deadlines are achieved.
• Remain knowledgeable on products, services, and processes by keeping up to date on training materials and procedure documentation.
• Support contact center initiatives and programs as needed
• Enhance the learning experience through design of learning activities, assignments, and assessments to engage learners so they retain knowledge and skills.

Training Coordinator, Contact Center

Insurance

• Responsible for generating business through education, advisement, and enrollment in insurance plans.
• Discuss insurance plans in detail and make recommendations to complete enrollment.
• Use necessary tools such as softphones and quoting tools.

Insurance Sales Agent

Full-stack Engineer

• Research and assess new AI/GenAI technologies, frameworks, and tools for potential adoption
• Identify and recommend AI-driven use cases to improve banking operations and customer experiences
• Collaborate with the team to design, develop, and maintain AI-enabled applications
• Assist in building prototypes and proof-of-concept solutions for AI-based features
• Participate in all phases of the software development life cycle, including requirements gathering, design, coding, testing, and deployment
• Document findings, recommendations, and technical designs for internal knowledge sharing
• Support continuous improvement initiatives for existing AI-enabled applications