Webster Bank

Product Manager

• Lead the growth and scaling of the Webster Bank integration platform - MuleSoft
• Collaborate with stakeholders and management to establish a clear product vision and strategic roadmap, ensuring the development team understands the product's purpose and goals
• Customer Centricity and understanding customer needs – as the representative (Voice) of the customer, continually leverage market research and trends to be able to provide best customer value.
• Translate high-level strategic goals and features into detailed user stories and acceptance criteria that the development team can clearly understand and implement
• Own, build, refine, and prioritize the product backlog (a dynamic "to-do" list of features, enhancements, and fixes) based on business value, urgency, and customer needs
• Represent the end user to explain/clarify the requirements to the scrum team and provide feedback on the stories developed
• Lead the planning and delivery of major initiatives
• Participating in Scrum meetings and product sprints
• Make prioritization calls with a goal of ensuring the team remains focused on highest value add activities
• Define the goals of Sprints and Releases in coordination with the Scrum Master and Release Manager
• Define clear work goals in line with business goals and establish departmental priorities and expectations.
• Assure IT performance metrics are achieved for the reliability and stability of key platforms and systems.
• Identify and initiate work process and tool improvements that lead to increased productivity.
• Liaise with senior management and provide reports/updates related to department performance as requested.

Director, Product Owner – MuleSoft

Sales

• Focuses on driving growth through a consultative sales approach, targeting new employer accounts within the assigned territory.
• Manages the sales process while selling to Employers directly, Health & Welfare Consultants, Brokers, Third-Party Partnerships.
• Works closely with consultants to deliver strategic solutions to mid-market employers (1,500–10,000 employees).

Regional Vice President, Sales

Compliance

• Complete SOX testing in assigned areas, including assessment of control design through walkthroughs and testing of operating effectiveness.
• Ensure documentation and testing complies with industry standards and allows for reliance by the external auditors.
• Manage testing requests and organize source documentation.
• Assist in maintenance of SOX system and SOX documentation.
• Support external auditor requests during the annual audit.
• Assist in the review and mapping of SOC 1 reports.
• Develop and maintain cooperative working relationships with business line partners and other stakeholders.

Analyst, SOX Compliance

Operations

• Intern - Consumer Banking Field Operations, under direct supervision, will support the identified Consumer Banking team to assist Managing Director - Field Operations and gain exposure to a variety of consumer banking functions.
• Assist with project coordination for field operations initiatives, including tracking deliverables and timelines
• Support procedure documentation and process improvement efforts to ensure compliance and efficiency
• Help prepare presentations, reports, and dashboards for leadership meetings and team updates
• Participate in data analysis to identify trends and opportunities for optimization across banking centers
• Collaborate with team members on engagement activities, including communications and event planning
• Perform research and benchmarking to support strategic recommendations

Summer Intern – Consumer Banking Field Operations

Bilingual

• Create a positive first impression with our members by gathering all necessary information to ensure seamless first-time use at their pharmacy or provider’s office.
• Be enthusiastic and welcoming in your conversation while explaining the benefits of their membership.
• Manage member inquiries via incoming calls, emails, or chats within established turnaround times.
• Ensure first attempts to contact new members are made within 24-48 hours from when a file is made active.
• Identify and resolve members needs to achieve the ultimate customer experience.
• Ability to guide our members through registering for their Member Portal access.
• Listen to member or client service problems, determine the root cause of the issue and present options to bring the issue to resolution.
• Document all communication and upload appropriate documents to our internal database.
• Create and maintain clear and concise documentation of member conversations within the internal database.
• Hand off members to Member Care Services team once fully onboarded by providing any special requests or issues to the team.

Member Onboarding Associate, Bilingual

Analyst

• Daily reconciliation of Distribution Account
• Weekly reconciliation of 24 Prepaid Card Accounts
• Funds in Trust reconciliation
• Month End Close entries related to prepaids, expense accruals & revenue share partners
• Balance sheet account reconciliations for various accounts
• Monthly Bill Review Fee Reconciliations & Payments
• Master claims file reconciliation
• Review daily reconciliations performed by Senior Cash Associate for lockbox accounts
• Back up for coverage of daily tasks if cash associate is out

Corporate Reconciliations Analyst

Underwriter

• Evaluate complex, privately placed public sector financing requests
• Perform due diligence and gather information for lending decisions
• Spreading and analyzing credit profiles and financial statements
• Prepare risk rating calculations and underwriting documents
• Conduct continual portfolio monitoring and payment delinquency mitigation

Manager, Commercial Underwriting

IT Support

• Identify risks and controls in business processes
• Prepare and/or review detailed audit documentation
• Identify and communicate control weaknesses and instances of non-compliance
• Develop recommendations to improve the control environment
• Prepare written audit reports and issue rating evaluations to include audit objectives, scope, observations, and final recommendations
• Execute validation procedures according to department procedures
• Participate in day-to-day dedicated audit portfolio management
• Participate in the department’s semi-annual risk assessment process for dedicated portfolio
• Monitor business, industry and economic activities for dedicated portfolio
• Maintain and continuously improve technical auditing, banking industry, and automation (data analytics) expertise
• Develop and maintain cooperative working relationships with internal and external stakeholders and contribute to preparation of executive presentations
• Provides indirect people management responsibilities
• Contribute to the department’s strategic initiatives

Internal Audit Manager, Consumer Compliance, Legal and Corporate Responsibility

AI Engineer

• Participate in AI use case review and solution design sessions
• Develop current and future process flow diagrams for AI solutions
• Work with the teams to gather details on specific use cases
• Analyze data sets to identify patterns and insights
• Perform basic python programming for processing data sets
• Work with QA and testing teams on test cases and validation scripts
• Write SQL statements to extract data for reporting

IT Intern – AI Developer/Analyst

Frontend Engineer

• Use markup languages like HTML to create user-friendly web pages
• Maintain and improve assigned digital applications
• Collaborate with back-end developers and web designers to improve usability
• Solicit and incorporate feedback from, and build solutions for, business colleagues
• Write functional requirement documents and guides as needed
• Create quality mockups and prototypes as required
• Help back-end developers with coding and trouble-shooting

IT Intern – Front End Developer

• Lead onboarding for HSA and spending account products, guiding clients through plan design and configuration.
• Conduct training sessions and provide consultative support throughout the implementation lifecycle.
• Develop and maintain detailed project plans with client sign-off at key milestones.
• Coordinate internal and external stakeholders to ensure timely and accurate execution.
• Conduct EDI/SFTP file testing for enrollment and funding files and communicate results to vendors, clients and internal teams.
• Facilitate bulk HSA transfers and spending account rollovers as applicable.
• Manage annual renewals for spending account clients.
• Support transitions between partner relationships, ensuring continuity and data integrity.
• Maintain accurate documentation and project tracking across multiple concurrent implementations.
• Provide proactive communication and status updates to employer clients and internal stakeholders.

Implementation Analyst

Business Development Rep

• Identify business opportunities in the region by discovering prospects
• Regularly meet with existing clients to understand their needs
• Sell Ametros suite of products on a case-by-case basis
• Maintain relationships and quality service for clients
• Collaborate effectively to recommend new sales approaches or product improvements
• Participate in ongoing training to enhance job skills

Business Development Manager

Director

• Underwriting lead underwriting due diligence and partner with relationship managers to produce deal screen and underwriting documents
• Interface with clients and other stakeholders to facilitate underwriting process
• Detail debt financings and company financials utilizing Excel and Webster’s credit management platform, Sageworks
• Draft approval document narrative, thoroughly identify all risks and mitigating factors, document variances to policy/procedures, and assign accurate risk grade
• Responsible for presenting underwriting memos to credit committee
• Support legal documentation drafting and negotiations
• Facilitate loan closing process with commercial loan operations
• Review, spread, and maintain periodic financial statements, compliance certificates and borrowing base reports
• Engage with borrowers' CFOs (or similar position) to get qualitative updates on performance
• Ensure the timely completion of renewals, annual reviews, and interim analyses
• Ensure borrower is assigned an appropriate risk rating
• Present internal portfolio review memos to senior credit executives at periodic meetings
• Execute all amendments/waivers for existing borrowers
• Maintain ticklers, covenants, and borrower credit files
• Maintain customer information and data integrity on bank systems
• Ensure compliance with all regulations, policies, and procedures
• Generate new ideas and recommendations for continuous process improvement
• Represent Webster Bank as a brand ambassador at business and charitable events
• Participate in special projects on an as-needed basis.

Director, Portfolio Management – Commercial Banking Middle Market

• Perform quality assurance reviews of Internal Audit workpapers
• Monitor and track regulatory requests
• Administer and report Independence Assertions
• Conduct Subject Matter Professional (SMP) evaluations
• Review training requirements for the team and track certification and training completion