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Webster Bank

Manager, Contact Center Partnerships

Webster Bank

Manager overseeing outsourced contact center partnerships for Webster Bank. Ensuring performance and operational compliance while managing staffing and strategic meetings.

Posted 7/24/2026full-timeRemote • Connecticut • 🇺🇸 United StatesMid-LevelSenior💰 $74,000 - $86,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in contact center leadership and vendor management, with a strong ability to analyze KPI performance data and implement strategies that align with business needs. Proficient in managing outsourced contact center operations while ensuring adherence to policies and performance quality.

Highest-signal resume keywords
Contact Center LeadershipVendor ManagementKPI Performance AnalysisCall Center Technology ProficiencyOperational Risk Mitigation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
KPI Performance AnalysisContact Center LeadershipVendor Management
Tools & Technologies
Call Center TechnologyStandard Office Software
Certifications & Qualifications
High School DiplomaGEDAssociate DegreeBachelor's Degree
Industry Keywords
Outsourced Contact CenterPerformance Quality ManagementOperational RiskBPO Partners

About the role

Key responsibilities & impact
  • Manage day-to-day activities of multiple outsourced contact center sites
  • Mitigate operational risk and ensure adherence to policies and procedures
  • Oversee performance quality management with BPO partners
  • Plan and lead meetings with BPO partners to evaluate performance
  • Implement strategies adjusting to changing business needs

Requirements

What you’ll need
  • 5-7 years contact center leadership
  • 3-4 years of experience in Contact Center Vendor Management or equivalent experience
  • High school diploma or GED required; Associate or Bachelor’s degree preferred
  • Ability to analyze KPI performance data
  • Proficiency with call center technology and standard office software

Benefits

Comp & perks
  • Health insurance
  • Professional development opportunities
  • Incentive compensation