Associate, VOC Specialist

Webster Bank

Voice of the Customer Associate at Ametros, proactively reaching out to Members to understand their needs. Ensuring members optimize their healthcare benefits with effective communication and support.

Posted 7/14/2026full-timeRemote • New York • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong relationship management and communication skills to effectively support and educate members on optimizing their benefits. Proven ability to handle complex member issues and escalations while maintaining high retention levels.

Highest-signal resume keywords

Customer Service ExperienceProven Sales AbilityRelationship Management SkillsKnowledge of Medicare Set-AsidesFamiliarity with Worker's Compensation Industry

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Attention to DetailTime Management SkillsInitiative in Problem SolvingUnderstanding of Ametros Products and Services

Soft Skills

Professional Verbal CommunicationProfessional Written CommunicationTeam Collaboration

Certifications & Qualifications

H.S. Diploma or GEDAssociate’s Degree (AA) Preferred

About the role

Key responsibilities & impact

Act as a customer support representative, responsible for proactively reaching out to Members to understand their individual needs, educate and support them to ensure they are optimizing their benefits with Ametros.
Use a systematic approach to retain Members who are not fulfilling their full potential with Ametros, including members whose pattern of usage (of provider services, medications and/or Durable Medical Equipment) has changed significantly and members using out-of-network services which may represent missed opportunities to save money on their care.
Act as a resource for large and complex Member relationships.
Handle all Member issues and complex escalations with the goal of maintaining our high levels of member retention.

Requirements

What you’ll need

H.S. Diploma or General Education Degree (GED) required
Associate’s Degree (AA) preferred
3-4 years experience in a customer service or inside sales role required
Relationship management skills and openness to feedback
Proven Sales Ability - able to overcome objections
Professional Verbal and written communication
Ability to show Initiative in providing the best experience possible for our members
Organization & time management skills; especially related to following up on issues
Meticulous attention to detail
Ability to work well in a team and as an individual contributor in a fast-paced environment
Familiarity with worker's compensation industry
Knowledge regarding Medicare Set-asides
In depth knowledge about Ametros products and services

Benefits

Comp & perks

Health insurance
401(k) matching