Contact Center Associate

Webster Bank

Client Service Associate serving customer needs in an inbound Contact Center at Webster. Building client relationships and performing various transactions with accuracy and efficiency.

Posted 6/10/2026full-timeRemote • Connecticut • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $21 per hourWebsite

About the role

Key responsibilities & impact

Be the Voice of Webster in an inbound Contact Center
Anticipate client needs and educate on banking benefits
Perform transactions and maintenance with accuracy
Build and retain client relationships
Facilitate problem resolution with accurate information
Meet or exceed service expectations and standards

Requirements

What you’ll need

H.S. Diploma or General Education Degree (GED) required
Some college preferred
0-2 years in client or financial services, banking, inbound call center or in-person customer-facing work experience required
Bilingual candidates preferred

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

client relationship buildingproblem resolutioncustomer servicecommunicationanticipation of client needs

Certifications

H.S. DiplomaGeneral Education Degree (GED)