Onboarding Manager

Webster Bank

Onboarding Manager serving as a liaison for effective client onboarding at Webster Bank. Ensuring superior client experiences through detailed planning and communication.

Posted 6/11/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $95,000 - $115,000 per yearWebsite

About the role

Key responsibilities & impact

Act as the primary liaison for new client relationships, providing guidance and support from initiation to completion of onboarding.
Set and communicate clear timing, funding, and process expectations with clients and stakeholders.
Lead all communication with internal and external stakeholders to ensure alignment and transparency throughout the onboarding process.
Collaborate with cross-functional teams to address client needs, resolve issues, and ensure deliverables are met.
Schedule, host, and lead weekly onboarding calls with all new clients and relevant stakeholders.
Develop and maintain detailed onboarding plans, ensuring all tasks and milestones are tracked and completed on time.

Requirements

What you’ll need

3-4 years proven experience in client onboarding, project management, or account management roles
Bachelor’s degree in business administration, communications, or a related field (or equivalent experience)
Exceptional communication, interpersonal, and organizational skills
Strong problem-solving and conflict-resolution abilities
Ability to manage multiple projects and stakeholders in a fast-paced environment
Proficiency in project management tools and CRM platforms is a plus.

Benefits

Comp & perks

Health insurance
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client onboardingproject managementaccount management

Soft Skills

communicationinterpersonal skillsorganizational skillsproblem-solvingconflict-resolutiontime management