Weave

Customer Support

• Serve as the first point of contact for TrueLark customers after onboarding
• Establish clear communication paths with clients and ensure issues are resolved
• Escalate unresolved issues and ensure follow-up until resolution
• Maintain accurate records of customer interactions in HubSpot
• Log issues and feedback to build and maintain a knowledge base
• Track recurring problems and flag them for Product or Engineering teams
• Stay up to date with product features, updates, and best practices
• Guide customers in using the product effectively and educate on self-troubleshooting
• Work closely with cross-functional teams to troubleshoot and resolve problems
• Contribute to process documentation and knowledge-sharing to support product improvement
• Report to Tapan Patel and Shilpa Haricharan; occasional travel to Bangalore office

Customer Support Assistant

Onboarding Specialist

• Configure new and existing TrueLark accounts based on business type and client-specific needs
• Generate login credentials and provide clear instructions for API access based on the client’s booking platform
• Input and manage API credentials to enable account integrations
• Tailor account settings to meet individual business location requirements
• Conduct user acceptance testing and perform final functionality checks before transitioning accounts to the customer-facing team
• Coordinate with internal teams to ensure timely transitions and a seamless go-live process
• Collaborate closely with customer-facing Onboarding Specialists and Engineering; reports to the Porting Team Lead
• Support implementation of TrueLark for brick-and-mortar, appointment-based businesses

Customer Onboarding Assistant

• Be the first point of contact for customers after onboarding, ensuring questions are answered and issues resolved
• Establish clear communication paths with clients and ensure issues are resolved
• Escalate unresolved issues and ensure follow-up until resolution
• Maintain accurate records of customer interactions in HubSpot
• Log issues and feedback to build a knowledge base
• Track recurring problems and flag them for Product or Engineering teams
• Stay up to date with product features, updates, and best practices
• Guide customers in using the product effectively and educate on self-troubleshooting, FAQs, and resources
• Collaborate with cross-functional teams to troubleshoot problems and provide product guidance
• Report to Tapan Patel and Shilpa Haricharan
• Contribute to process documentation and knowledge-sharing to support product improvements

Customer Support Specialist

Administration

• Ensure the integrity, accuracy, and efficiency of lead management processes across Salesforce and related systems.
• Validate, update, and standardize lead records in Salesforce.
• Process and complete internal requests accurately and within established timelines.
• Manage lead assignments, ownership, and routing based on established rules and procedures.
• Follow best practices for data handling and process compliance.
• Support Sales, Marketing, and Operations teams to maximize productivity; reports to Director of Sales Development and Operations.

Lead Administrative Specialist

Customer Success Manager

• Support TrueLark (Weave) customers by coordinating client communications and tracking action items
• Prepare customer decks, meeting agendas, and follow-up notes for client syncs
• Track action items, pilot milestones, and contract renewals across multiple accounts
• Support pilot coordination by highlighting wins and identifying expansion opportunities
• Draft proactive outreach messages and customer check-ins
• Log, track, and follow up on feature requests and internal tasks
• Maintain accurate and up-to-date customer documentation in internal systems
• Contribute to quality assurance reviews to better understand the product
• Document and refine customer success processes for scalability
• Present to customers during calls, syncs, and pilot updates
• Work closely with Customer Success Manager and report to Head of Product & Customer Success

Customer Success Specialist

Social Media Manager

• Implement and maintain a 30–60-day rolling editorial calendar in Asana
• Publish daily content across Instagram, Facebook, TikTok, YouTube, and LinkedIn
• Ensure execution aligns with company initiatives (product launches, The Happy Practice magazine, podcasts, Weave Events)
• Incorporate creative campaigns and pre-approved brand messaging into daily social content
• Track performance metrics: reach, engagement, follower growth, and channel-specific KPIs
• Report on monthly and quarterly performance; highlight key wins and areas for improvement
• Apply analytics insights to refine content scheduling and post formats
• Identify high-performing posts for boosting and recommend paid support monthly
• Partner with influencer, ambassador, KOL, and affiliate teams to share customer and creator-generated content
• Coordinate with broader marketing teams to ensure accurate amplification of ongoing campaigns
• Monitor and respond to social mentions, reviews, and customer comments; escalate issues when necessary
• Manage activity in public and private Facebook groups: moderate posts, engage members, and surface support issues
• Work with internal teams (support, product, CX) to close the loop on public conversations
• Stay informed on platform updates, trends, viral formats, and competitor approaches

Social Media and Marketing Campaign Manager

Accountant

• Manage the general ledger and ensure accurate and timely month-end, quarter-end, and year-end close processes
• Assist in the preparation of SEC filings, including 10-K, 10-Q, and other required reports
• Oversee the reconciliation of balance sheet and income statement accounts and ensure accuracy of financial data
• Support internal and external audits by providing necessary documentation and explanations
• Assist in the development and implementation of accounting policies, procedures, and internal controls
• Mentor and provide guidance to junior accounting staff
• Report to Accounting Manager and work hybrid based out of Lehi, UT HQ

Senior Accountant

Executive Assistant

• Provide high-level administrative support to the Revenue Executive, ensuring efficient operations and seamless coordination of priorities
• Manage complex calendars, email correspondence, and travel arrangements
• Coordinate internal and external meetings, agendas, meeting logistics (space, catering), and prioritize meeting invites
• Anticipate schedule conflicts and prioritize multiple projects and competing demands
• Plan and execute department events, company/holiday parties, swag, onsite company meetings and quarterly business reviews
• Prepare and manage several monthly expense reports and coordinate travel
• Serve as a key point of contact between executives and internal/external stakeholders; safeguard confidentiality
• Work in tandem with other executive assistants; reports to Chief People Officer

Executive Assistant, Temporary

Cloud Engineer

• Support TrueLark (AI-powered virtual receptionist) as part of Weave
• Deploy, optimize, and secure applications in Azure ensuring high availability, scalability, reliability
• Provision and manage containerized apps using AKS, ACI, or App Services; automate CI/CD for Docker images and deployments
• Configure Azure Monitor, Log Analytics, and Application Insights to detect database and application bottlenecks
• Manage Application Gateway, Front Door, or Traffic Manager for HTTPS routing, WAF, SSL termination, and AKS/App Services integration
• Enforce security hardening: HTTPS-only, secure headers, private endpoints, RBAC, Key Vault, NSGs/ASGs, firewall configs
• Host and protect SPAs securely on Azure Blob + CDN or Azure Static Web Apps; enforce CORS and monitor client-side errors

Platform Engineer, Cloud Infrastructure

Account Manager

• Weave Communications (NYSE: WEAV) Strategic Partnerships team role focused on product integration, marketplace, referral/reseller, and strategic partnerships
• Team oversees PMS/EHR integration, product integration, and broader strategic partnerships and works closely with C-Team & VP leadership
• This position will require travel to our Lehi, UT HQ
• Reports to: VP of Strategic Partnerships
• Build recommendations for revenue-generating opportunities by aligning teams around strategic vision, identifying preferred partners, and sourcing new partner opportunities
• Grow Weave’s ecosystem of partners and manage partner marketplace initiatives
• Open additional TAM by exploring new markets or vertical opportunities
• Measure performance and identify opportunities to deepen existing partnerships
• Coordinate communication between internal and external stakeholders to drive desired outcomes
• Play a role in the decision making process of where to build vs where to partner
• Identify partnerships that unlock key workflows for customers and increase value proposition for Weave and partners
• Develop and maintain relationships with executives across partner landscape and potential large customers
• Lead major cross-departmental projects and manage tasks including defining project scope, timelines, dependencies, tracking & reporting of key milestones, engaging/influencing project stakeholders