Weave

Manager

• Lead, coach, and develop a team of onboarding professionals through regular 1:1s, performance reviews, and ongoing feedback
• Oversee end-to-end onboarding projects, ensuring timelines, scope, quality, and customer expectations are met or exceeded
• Develop and manage detailed onboarding project plans, including milestones, dependencies, and resource allocation
• Collaborate cross-functionally with Porting, Sales, Product, Customer Success, Support, and other Weave teams to ensure smooth implementations
• Proactively identify project risks, roadblocks, and resourcing challenges; implement mitigation strategies
• Drive continuous improvement of onboarding processes, workflows, and best practices
• Ensure consistent documentation, reporting, and communication of project and team performance
• Maintain quality assurance standards and conduct post-implementation reviews to improve future outcomes
• Support training and enablement efforts to ensure the team is skilled in tools, processes, and product updates

Onboarding Manager

Business Development Rep

• Executing outbound prospecting efforts using curated target account lists
• Responding to and qualifying inbound Mid-Market leads
• Validating lead quality, buying intent, key stake holder, and deal fit before, AE handoff
• Performing structured discovery and documenting findings in Salesforce, request location information and Hierarchy creation
• Delivering initial product overviews and demos to influencers and individual offices
• Scheduling and coordinating follow-up meetings with Mid-Market Account Executives and decision-makers for Corporate Demos and discovery

Business Development Executive

Accounting Manager

• Manage the general ledger, ensuring accurate and timely month-end, quarter-end, and year-end close processes.
• Assist in the preparation of SEC filings, including 10-K, 10-Q, and other required reports.
• Oversee the reconciliation of balance sheet & income statement accounts, and ensure the accuracy of all financial data.
• Support internal and external audits by providing necessary documentation and explanations.
• Assist in the development and implementation of accounting policies, procedures, and internal controls.

Director

• Own and manage Weave’s SOX 404(b) compliance program, including documentation, testing, remediation, and ongoing monitoring.
• Identify, understand, and document key business processes and internal controls over financial reporting (ICFR).
• Develop and maintain risk control matrices (RCMs), narratives, and flowcharts in alignment with COSO and Sarbanes-Oxley requirements.
• Continuously assess the control environment and identify control gaps, deficiencies, and remediation plans.
• Evaluate the impact of business changes, system implementations, and acquisitions on internal controls and financial reporting.
• Partner with executive leadership to identify, assess, and monitor key technology risks, including those tied to digital transformation and AI adoption.
• Develop and maintain a risk-based internal audit plan focused on the Company’s most significant financial, operational, and compliance risks.
• Plan and execute internal audits.
• Design and monitor anti-fraud controls and risk mitigation activities.
• Assess the reliability, integrity, and timeliness of financial and operational information.
• Monitor compliance with internal controls, company policies, and applicable laws and regulations.
• Promote consistent standards of risk awareness and system reliability across all financial and technology environments.
• Provide oversight, coaching, and technical guidance to the broader business and stakeholders.
• Establish audit methodologies, documentation standards, and testing approaches.
• Partner closely with Accounting, Finance, Legal, IT, and other cross-functional teams to drive control awareness and remediation efforts.
• Coordinate with external auditors to support SOX and financial statement audit procedures while minimizing duplication of effort.
• Prepare clear, concise audit reports and communicate findings, risk assessments, and remediation status to senior management.
• Present audit results, SOX status updates, and key risk themes to the Audit Committee.
• Serve as a trusted advisor to leadership on internal control effectiveness, governance practices, and emerging risks.

Director of Internal Audit

Operations

• Help develop and own execution of the payments operations strategy
• Provide oversight for all initiatives that impact payments operational workflows
• Partner with Product and Engineering to launch new payment capabilities
• Own and maintain strong relationships with payment processing partners
• Manage third-party payments relationships with payment networks and other providers
• Maintain a robust set of reporting and dashboards to track payment performance
• Oversee day-to-day operations across the full payment lifecycle
• Design and continuously improve operational workflows and controls
• Monitor industry trends, regulations, and emerging technologies
• Collaborate with the Product team to identify workflows or user experiences that improve our value proposition.

Head of Payment Operations

Salesforce Developer

• Lead the development, configuration, and customization of features within Sales Cloud and Service Cloud using declarative tools, Apex, Lightning Web Components (LWC), Visualforce, and SOQL.
• Utilize the Experience Builder and Lightning Web Runtime (LWR) or Aura templates to build and customize visually appealing, branded, and responsive self-service portals, partner sites, and public knowledge bases.
• Design, build, and maintain robust, scalable integrations between Salesforce and external systems using REST/SOAP APIs.
• Apply expertise to develop and optimize core Service Cloud functionalities like Case Management workflows, Service Console enhancements, and Telephony/CTI integrations to enhance agent productivity.
• Oversee system architecture and code quality, ensuring solutions are scalable, adhere to best practices, and maintain data integrity across all environments.
• Create and maintain detailed technical documentation, including solution designs, object models, data flow diagrams, and deployment plans.
• Serve as a subject matter expert, providing guidance to junior administrators on coding standards, development methodologies, and platform best practices.
• Take full ownership of team deliverables, leading impactful work within the department and executing projects that align with departmental and organizational goals.

Senior Salesforce Developer

Product Marketing

• Define and refine Weave’s product positioning, value propositions, and messaging for current and future offerings.
• Develop and execute launch strategies for new products, features, and enhancements.
• Conduct ongoing research into customer needs, industry trends, and competitor positioning.
• Build and deliver sales enablement assets, training, and tools.
• Represent Go-to-Market teams on company-wide voice of the customer initiatives.
• Act as the bridge between Product Management and Go-to-Market teams.
• Lead and mentor a team of product marketers.

Product Marketing Manager

Project Manager

• Manage end-to-end delivery of Payments team initiatives, including new payment features, processor integrations, platform enhancements, marketing programs, sales and operational improvements
• Coordinate cross-functional work with internal partners such as Risk, Compliance, Legal, Finance, Business Systems, Analytics, Product, Engineering, Customer Support, Marketing, Sales and Operations
• Develop and maintain detailed project plans, timelines, milestones, and dependencies
• Track and manage risks related to payments reliability, compliance, security, and customer impact including periodic engagement with outside vendors
• Facilitate (and in some cases lead) project reviews including planning sessions and status updates
• Communicate project status, risks, and delivery timelines clearly to Payments leadership, executives and key stakeholders
• Support release planning and go-live readiness, ensuring operational and support teams are aligned and prepared
• Drive continuous improvement in Payments delivery processes, documentation, and tooling
• Act as the primary point of contact between the Payments department and the EPMO, ensuring alignment with enterprise standards, priorities, and governance while adapting execution to department needs
• Provide clear, consistent project status, risk, and dependency updates to the EPMO to support portfolio-level visibility and decision-making

Payments Project Manager

• Manage an effective scheduling process for candidates, recruiters and hiring managers.
• Schedule interviews through Ashby.
• Assist Recruiters to maintain accuracy of information within our Application Tracking. System, which includes moving candidates along the pipeline, keeping track of interview feedback, and upholding sensitive information.
• Provide a positive end-to-end candidate experience from initial contact to final stages.
• Drive ad-hoc projects with a sense of excitement and accountability.
• Operational projects such as Ashby audits, third party job board posting, and sourcing.

Talent Operations Coordinator

• Communication and coordination with leadership to proactively identify mindset, skillset, and toolset challenges and the metrics associated with our payments and upsell products and services
• Live training and presentations for individuals and in large groups
• Develop and deliver training programs to onboard and up-skill the revenue team, focusing on product knowledge, customer retention, sales and customer experience.
• Create impactful content, including presentations, case studies, product demos, process documentation, and more to support customer facing teams.
• Collaborate with Product, Marketing, Onboarding, Sales Operations, sales leadership and customer success teams to align efforts, improve customer sales and retention, and refine enablement initiatives.
• Analyze payments products and services performance to proactively identify gaps, implement data-driven improvements, and ensure quality in customer interactions.
• Stay informed on industry trends, competitors, and customer needs to shape effective revenue team enablement strategies.

Payments & Upsell Enablement Manager

Support Engineer

• Communicate with customers via inbound phone calls.
• Provide follow up to customers via outbound calls and emails.
• Resolve issues with basic troubleshooting.
• Save the day for our customers by driving an amazing customer experience that makes our customers smile.

Technical Support

Performance Marketing

• Run integrated marketing campaigns with the objective of generating leads, revenue, and new contacts.
• Communicate, plan, and oversee campaign execution with channel managers, creative teams, and sales teams.
• Write, edit, and direct the creation of promotional materials for marketing campaigns (email, paid ads, case studies, video, etc.).
• Proactively identify opportunities to improve marketing performance and execute effective action plans.
• Develop engaging content for distribution across marketing channels.
• Collaborate with product teams to run campaigns for product launches and releases.
• Source and fulfill advertising opportunities within an assigned budget.
• Develop new tactics and channels for go-to-market activities.
• Work closely with channel managers and stakeholders to optimize performance.
• Create and maintain a strong relationship with revenue teams to ensure continuous support to their bottom line and strengthen campaign impact for lead generation.
• Report on full-funnel performance and provide actionable insights.
• Present to marketing and revenue leadership on full-funnel performance.