Weave

Platform Engineer

• Driving the architecture and maintenance of our NX monorepo to ensure scalability as our codebase grows.
• Ownership of GitHub Actions and the internal tools (NodeJS/Golang) that power our builds, tests, and deploys.
• Identifying bottlenecks in the development process and implementing solutions to reduce build times and improve test infrastructure.
• Managing the build and release processes for our Electron-based desktop application.
• Partnering with Developer Experience, SRE, and Test Infrastructure teams to build a seamless continuous delivery pipeline.

Frontend Platform Engineer

Chief Marketing Officer

• Define and execute a multi-year marketing strategy aligned to company growth, efficiency, and market expansion goals.
• Partner with the CRO in shared accountability for pipeline creation and revenue performance, aligning inbound, outbound, lifecycle, and emerging product-led motions.
• Evolve Weave’s inbound-led growth engine to improve efficiency, reduce cost structure, and increase predictable pipeline contribution.
• Strengthen Weave’s brand positioning across SMB and large-group healthcare verticals (medical, dental, optometry, veterinary), ensuring differentiated and compelling market presence.
• Lead product marketing strategy, including vertical go-to-market execution, competitive positioning, messaging clarity, and launch excellence.
• Expand lifecycle and customer marketing programs to drive adoption, expansion, and long-term retention.
• Lead the development of a compelling and evolving IR and PR narrative that strengthens investor confidence, shapes market perception, and positions Weave as the AI leader in healthcare communications.
• Support marketing strategy related to potential M&A activity, including brand integration, messaging alignment, and go-to-market coordination.
• Drive performance across digital, content, creative, events, communications, and partner marketing channels with clear ROI accountability.
• Develop and mentor a ~50 person marketing organization, strengthening leadership bench and operational discipline.
• Establish clear KPIs that tie marketing investment to pipeline velocity, conversion rates, customer acquisition cost, and overall revenue contribution.
• Represent Marketing in executive and Board discussions, translating strategy and performance into clear business outcomes.

Sales Development Rep

• Proactively reach out to current Weave customers via outbound calls and email to introduce additional products and features.
• Identify expansion opportunities by understanding customer goals, usage, and business needs.
• Set qualified upsell demos for Account Executives and Product Specialists.
• Meet or exceed daily and weekly activity targets, including calls, emails, and demos set.
• Maintain accurate and detailed account notes, activities, and outcomes in Salesforce.
• Partner closely with Account Executives and Customer teams to align on account strategy and timing.
• Share learnings, objections, and successful talk tracks with the team to continuously improve outreach.

Upsells SDR

Full-stack Engineer

• Own the multi-year technical vision for messaging infrastructure, ensuring architectural decisions position Weave for scale, reliability, and competitive advantage
• Drive architectural coherence across multiple teams, identifying and resolving cross-system dependencies and technical debt at the platform level
• Lead technical due diligence for major initiatives, including build-vs-buy decisions, vendor evaluations, and platform migrations
• Identify and solve company-level technical problems that span organizational boundaries—the problems that are too complex, too cross-cutting, or too ambiguous for any single team to own
• Compile information across systems, teams, and projects to develop comprehensive solutions with extensive validation, rollback, and testing plans
• Forecast project costs in time, money, and opportunity cost; account for impacts across the business
• Monitor the industry landscape, anticipate where messaging and data infrastructure are heading, and ensure Weave stays ahead of the curve
• Cut through noise and hype to identify genuine strategic value; advocate for and lead key initiatives that prepare Weave for emerging challenges
• Shape company-wide standards for engineering excellence, observability, and reliability in distributed systems

Principal Engineer

Machine Learning Engineer

• Design and Develop machine learning infrastructure, tooling, and models to help teams deliver world class experiences.
• Help product and development teams understand the data lifecycle and the inherent experimental nature of machine learning.
• Build internal products and platforms to enable teams to incorporate AI into their features and customer facing products.
• Consult with teams to help them understand common patterns, anti-patterns, and tradeoffs of machine learning. Guide them through creating excellent customer experiences end to end.
• Build scalable, resilient services to support data integration, event processing, and platform extensions.
• Contribute to the continued evolution of product functionality that services large amounts of data and traffic.
• Write code that is high-quality, performant, sustainable, and testable while holding yourself accountable for the quality of the code you produce.
• Coach and collaborate inside and outside the team. You enjoy working closely with others - helping them grow by sharing expertise and encouraging best practices.
• Work in a cloud environment, considering the implementation of functionality through several distributed components and services.
• Work with our stakeholders to translate product goals into actionable engineering plans.

Senior Machine Learning Engineer, Gen AI

Product Manager

• Define and own the product vision, strategy, and roadmap for Weave’s mobile applications.
• Drive the strategy and execution of mobile as a first-class platform.
• Work cross-functionally with design, engineering, marketing, and customer success to deliver high-quality mobile experiences.
• Identify customer pain points and opportunities through research, data, and direct customer engagement.
• Prioritize features that improve efficiency, communication, and practice management on mobile.
• Partner with engineering to balance innovation with technical feasibility, scalability, and performance.
• Track success metrics (adoption, retention, NPS, usage) and iterate to maximize customer value.
• Stay ahead of industry trends in mobile UX, communications, and SaaS to position Weave as a market leader.

Senior Product Manager

• Design and develop a scalable, self-service performance testing framework (using tools like k6 or Locust).
• Write production-grade code (Go/Python) to abstract away infrastructure complexity.
• Embed performance gates directly into our deployment pipelines (GitHub Actions/GitLab CI).
• Partner with Principal Engineers to analyze "third-order" effects in our distributed systems.
• Create documentation, reference implementations, and "Golden Paths" that teach our engineering organization how to fish.

Senior Platform Engineer – Performance

Frontend Engineer

• Build features targeting Weave's desktop clients using web technologies (TypeScript/React/HTML/CSS).
• Contribute to the underlying platform and libraries.
• Communicate with other teams and individuals to coordinate work efforts.
• Be responsible for long term code quality of what you write and maintain.
• Pitch in where needed as a valued member of an autonomous, cross-functional team.
• Collaborate in a high-trust environment.

Software Engineer – Frontend

Revenue Operations

• Collaborate closely with Sales leaders and cross-functional teams to support sales performance and optimize processes.
• Create detailed reports, conduct deep analyses, and identify opportunities to automate or simplify processes.
• Identify and implement process improvements that reduce administrative workload for Sales teams.
• Work closely with Sales leaders to track team performance, identify bottlenecks, and provide data-driven recommendations.
• Partner with Marketing, Finance, and other departments to ensure alignment on sales goals, initiatives, and reporting requirements.
• Evaluate current sales tools and technologies, recommend improvements or new solutions, and help implement automation to streamline operations.
• Assist Sales leadership with pipeline forecasting, helping to ensure accurate revenue projections.

Revenue Operations Analyst

Software Engineer

• Lead and grow a multi-team organization of engineering managers and senior engineers responsible for Weave applications across Web, Mobile, and Desktop, as well as Revenue Cycle Management and Weave Payments solutions
• Set technical strategy and roadmaps for platform, data, messaging, and payments services to meet business goals and to scale to billions of interactions and transactions
• Ensure services are secure, compliant, highly available, and cost-effective while operating at web scale on public cloud platforms (GCP, AWS, Kubernetes)
• Drive end-to-end ownership from architecture to production for distributed systems, streaming platforms, data lakes/warehouses, and embedded analytics that power product and operational decisioning
• Partner closely with Product, Security, Finance, and Go-to-Market teams to define priorities, measure impact, and deliver outcomes that move revenue and improve customer experience
• Define and mature engineering processes, release practices, incident response, SLOs, and observability for a large-scale, multi-service environment
• Hire, mentor, and develop engineering managers and technical leaders; create clear career frameworks and foster a culture of psychological safety and continuous improvement
• Lead cross-functional initiatives such as platform migrations, payments integrations, PCI and SOC compliance efforts, and large-scale performance engineering programs
• Champion the pragmatic use of AI and automation to accelerate engineering productivity, improve reliability, and enhance product capabilities

Senior Director of Engineering

Customer Success Manager

• Be a dedicated partner for your accounts, helping them solve challenges, reach goals, and get maximum value from our software.
• Take the lead on keeping customers engaged and successful, working proactively to reduce churn and strengthen loyalty.
• Spot and nurture growth opportunities by building on trusted relationships, sparking interest in new offerings, and connecting customers with solutions that add real value.
• Become a trusted partner to your customers, helping them link their business goals to practical outcomes with our software.
• Provide ongoing education when new features launch, making sure customers are confident and getting the most value from our tools.
• Conduct regular business reviews that spotlight customer wins, reinforce outcomes, and create space to explore what’s next.
• Partner with Sales, Support, Product, and Onboarding teams to share feedback, solve challenges, and represent the customer’s voice.
• Handle escalations quickly and thoughtfully, maintaining customer trust and strengthening the relationship.
• Partner with happy customers to capture success stories, gather testimonials, and encourage positive reviews that highlight the value of our solutions.

Art Director

• Deliver high-quality, performance-driven design and strategic thinking across multiple touch points.
• Execute the creative vision for Weave brand and demand initiatives across every medium, channel, industry, and experience.
• Work on a variety of projects including websites, digital ads, brand campaigns, and presentations.
• Collaborate closely with copywriters, designers, and project stakeholders.

Senior Designer – Art Director

Engineering Manager

• Lead and mentor a team of engineers, providing career coaching and support to help them develop their technical, business, and professional skills.
• Foster a customer-centric mindset within the team, ensuring a focus on customer and business outcomes.
• Collaborate with other teams to define technical roadmaps and manage cross-functional initiatives.
• Communicate effectively with stakeholders, distilling complex and ambiguous situations into actionable plans for your team.
• Drive the development process and best practices, with a focus on delivering incremental customer value.
• Provide clear, actionable project and development advice to your organization.
• Ensure the development of scalable and redundant services, leveraging distributed systems and web-scale infrastructure on public cloud deployments (GCP, AWS, Kubernetes).
• Demonstrate expertise in the Go Programming Language and a solid understanding of distributed systems.

Product Designer

• Define, articulate and execute a clear Product Design vision and strategy aligned to company and product goals.
• Ensure a cohesive, high-quality user experience across all product features and touchpoints.
• Build, lead, and develop a high-performing team of Product Designers, UX Researchers, and people managers.
• Create a culture of collaboration, inclusion, and continuous growth within the design organization.
• Champion user-centered design by embedding research, discovery, and usability testing into product development.
• Partner with Product and Engineering leadership to ensure we are solving the right problems in the right ways.
• Oversee the evolution and governance of the design system to ensure consistency, scalability, and speed.
• Define and track OKRs and KPIs that measure the impact of design on customer experience and business outcomes.
• Communicate design strategy, concepts, and results clearly to executive stakeholders.
• Serve as a thought leader internally and externally, elevating the design function and its impact across the business.

Director of Product Design

• Define the vision, strategy, and roadmap for Weave's mid market customer segment, ensuring alignment with overall company goals and market needs.
• Conduct regular customer research sessions with healthcare providers, billing managers, and practice administrators for discovery, solution assessment, prototype testing, and general feedback especially at corporate or regional levels.
• Collaborate closely with Sales, CSMs, Finance, Marketing, and Training teams to deliver best-in-class experiences that address the specific multiple practice healthcare customers.
• Define measurable outcomes related to mid market personas and maintain focus on those outcomes throughout the execution of the roadmap.
• Own the quality and testing of each product and feature your team releases, with a strong emphasis on accuracy, security, and compliance in financial transactions.