Weave

Business Intelligence Developer

• Lead analytics initiatives across Upsell channel.
• Serve as an analytical thought partner to PMS integration.
• Design, build, and maintain scalable dashboards.
• Analyze E2E performance to identify trends and opportunities.
• Collaborate closely with immediate team and key business stakeholders.
• Help maintain and scale analytics data foundation.

Senior Business Intelligence Analyst

Analyst

• Analyze high-value transactions for potential fraud, employing keen analytical skills to identify red flags and escalate suspicious activity for further investigation.
• Conduct comprehensive investigations into fraudulent and high-risk transactions, utilizing your analytical expertise to uncover patterns and identify the root cause. Collaborate effectively with internal teams and merchants to resolve these cases decisively.
• Proactively monitor merchant accounts for anomalous, suspicious, and prohibited behavior. This includes identifying changes in transaction patterns (bank account alterations, payment volume fluctuations, high dispute rates, sudden average transaction amount shifts) and taking appropriate action.
• Partner with the Risk Management team to develop and implement a risk assessment framework to evaluate merchant activity and pinpoint potential fraud risks. This may involve constructing scoring models or integrating automated monitoring tools.
• As our inaugural dedicated Fraud Analyst, you will be a key figure in building and optimizing our fraud management tools and processes, working collaboratively with the Risk Management team. You will take the initiative to research new technologies and strategies to enhance our fraud detection capabilities.

Fraud Analyst

General

• Serve as the primary consultant and trusted advisor for new payments customers.
• Lead comprehensive Payment Success Introduction + Training Calls.
• Ensure flawless deployment of hardware, software, and Text-to-Pay workflows.
• Design activation roadmaps that strategically guide customers.
• Establish clear activation success criteria and set expectations for adoption.
• Conduct proactive follow-up engagements with key stakeholders.
• Deliver strategic recommendations to remove barriers and streamline workflows.
• Monitor customer processing volume for six months post-activation.
• Strategically guide customers toward reaching $5,000 in monthly processing volume.
• Partner with internal stakeholders across Customer Success, Sales, and Product.

Payment Success Specialist – Activation

Product Manager

• Own the product strategy, roadmap, and execution for Weave's messaging product area.
• Lead product discovery by deeply understanding how practices and patients experience messaging today, identifying friction, unmet needs, and opportunities to deliver meaningful improvements.
• Drive both customer-facing feature work (two-way messaging inbox and automated messages) and platform-level improvements (reliability, scalability, message delivery, integrations) with sound judgment on prioritization across both.
• Define and deliver reusable messaging capabilities that can support multiple Weave products and workflows over time.
• Prioritize the roadmap and drive execution, making clear calls on risk, sequencing, and business value — breaking work into staged deliveries that show early progress while advancing longer-term goals.
• Partner closely with engineering to guide technical decisions, including tradeoffs around message delivery reliability, data consistency, and system performance.
• Communicate product decisions, their risks, and business impact clearly to leadership and cross-functional partners.
• Partner with integrations, feature teams, and other product areas to manage dependencies and shared platform evolution.

Senior Product Manager, Messaging

Product Analyst

• Handle product analysis that drives insights and business outcomes independently
• Analyze features from discovery to product launch to identify trends and opportunities
• Help determine key KPIs for product success and build dashboards
• Collaborate closely with product managers, engineers, and key stakeholders
• Be a valuable thought partner to PMS integration and partnership teams
• Maintain and scale the analytics data foundation

Senior Product Analyst

Video Editor

• Edit high volumes of short-form video content for paid and organic social channels
• Turn long-form content (e.g., podcasts, webinars) into engaging short clips
• Adapt and version video assets for multiple formats and platforms (Reels, TikTok, YouTube Shorts, LinkedIn, etc.)
• Execute against templates, brand guidelines, and creative direction provided by the internal team
• Add captions, motion graphics, music, and basic effects to enhance engagement
• Support campaigns, product marketing, and promotions with fast-turn video assets
• Manage quick turnarounds, including same-day or overnight requests when needed
• Maintain strong organization of files, assets, and versions

Video Editor – Marketing, Demand Gen

Infrastructure Engineer

• Design and Develop core data platform components for enabling business process orchestration and workflows.
• Build scalable, resilient services to support data integration, event processing, and platform extensions.
• Contribute to the continued evolution of product functionality that services large amounts of data and traffic.
• Write code that is high-quality, performant, sustainable, and testable while holding yourself accountable for the quality of the code you produce.
• Coach and collaborate inside and outside the team. You enjoy working closely with others - helping them grow by sharing expertise and encouraging best practices.
• Work in a hybrid cloud infrastructure, considering the implementation of functionality through several distributed components and services.
• Work with our stakeholders to translate product goals into actionable engineering plans.

Senior Platform Engineer – Data Infrastructure

Accountant

• Support U.S. indirect tax compliance, including sales and use tax, telecommunications tax, and related filings
• Review and reconcile tax filings, tax reports, and general ledger activity
• Manage tax notices and support audit responses
• Assist with U.S. federal and state income tax compliance and quarterly tax provision processes
• Support tax-related accounting, reconciliations, and journal entry preparation
• Partner with Accounting, Finance, Operations, Product, Engineering, and external advisors on tax-related matters
• Support high-impact tax projects, including telecommunications tax initiatives, nexus reviews, taxability assessments, remediation efforts, and tax technology implementations
• Assist with tax technology, process improvement, and automation initiatives
• Maintain organized documentation and workpapers to support compliance and audit readiness

Senior Tax Accountant

Software Engineer

• Lead and mentor a team of engineers, providing career coaching and support to help them develop their technical, business, and professional skills.
• Foster a customer-centric mindset within the team, ensuring a focus on customer and business outcomes.
• Collaborate with other teams to define technical roadmaps and manage cross-functional initiatives.
• Communicate effectively with stakeholders, distilling complex and ambiguous situations into actionable plans for your team.
• Drive the development process and best practices, with a focus on delivering incremental customer value.
• Provide clear, actionable project and development advice to your organization.
• Ensure the development of scalable and redundant services, leveraging distributed systems and web-scale infrastructure on public cloud deployments (GCP, AWS, Kubernetes).

Engineering Manager

Implementation Specialist

• Serve as the primary implementation specialist and trusted advisor from kickoff through go-live.
• Manage a portfolio of customers in various stages of onboarding.
• Lead customer training and activation calls for AI Receptionist and TrueLark products.
• Review and validate customer AI setup preferences, scheduling configurations, business information, insurance settings, and workflow requirements.
• Train customers on AI Receptionist features including:
• - AI Voice
• - AI Texting
• - Online Booking
• - Missed Call Text
• - Unified Inbox
• - Call Intelligence
• - Needs Attention workflows
• Configure and activate TrueLark within Weave systems.
• Conduct test calls and validate customer workflows before go-live.
• Troubleshoot implementation issues and partner with Product, Support, Operations, and Engineering teams when necessary.
• Proactively manage customer expectations and communicate implementation milestones.
• Handle customer escalations and adoption concerns.
• Ensure customers understand how to maximize the value of both Weave and TrueLark.
• Document customer interactions, implementation progress, and next steps.
• Schedule and conduct post-go-live check-in calls to support adoption and long-term success.
• Deliver a five-star customer experience throughout the onboarding journey.

Implementation Specialist – Upsells AI Receptionist

Backend Engineer

• Immediately take the lead on the end-to-end performance testing, analysis, and tuning for the newly acquired Truelark platform.
• Architect, build, and maintain a scalable, automated performance testing framework deeply integrated into our CI/CD pipelines.
• Develop and document reference implementations for performance testing critical path systems.
• Go beyond surface-level metrics to perform deep root cause analysis of performance bottlenecks.
• Partner closely with infrastructure and product teams to define, measure, and monitor SLOs for latency, throughput, and availability of critical services.