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Weave

Implementation Specialist – Upsells AI Receptionist

Weave

Implementation Specialist guiding customers through onboarding for Weave's AI Receptionist platform. Managing customer training, activation, and support throughout the implementation process.

Posted 6/10/2026full-timeLehi • Utah • 🇺🇸 United StatesJuniorMid-LevelWebsite

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Hard Skills
AI ReceptionistTrueLarkAI VoiceAI TextingOnline BookingMissed Call TextUnified InboxCall Intelligenceworkflow configurationtroubleshooting
Soft Skills
presentation skillscustomer trainingcommunication skillsorganizational skillstime managementtrust buildinginfluencecustomer adoptionproblem-solvingcustomer experience
Tools & Technologies
Weave systems
Industry Keywords
Customer SuccessAccount ManagementImplementationProject Managementcustomer-facing rolesescalated customer situationsonboardingcustomer expectationsadoption concernsgo-live

About the role

Key responsibilities & impact
  • Serve as the primary implementation specialist and trusted advisor from kickoff through go-live.
  • Manage a portfolio of customers in various stages of onboarding.
  • Lead customer training and activation calls for AI Receptionist and TrueLark products.
  • Review and validate customer AI setup preferences, scheduling configurations, business information, insurance settings, and workflow requirements.
  • Train customers on AI Receptionist features including:
  • - AI Voice
  • - AI Texting
  • - Online Booking
  • - Missed Call Text
  • - Unified Inbox
  • - Call Intelligence
  • - Needs Attention workflows
  • Configure and activate TrueLark within Weave systems.
  • Conduct test calls and validate customer workflows before go-live.
  • Troubleshoot implementation issues and partner with Product, Support, Operations, and Engineering teams when necessary.
  • Proactively manage customer expectations and communicate implementation milestones.
  • Handle customer escalations and adoption concerns.
  • Ensure customers understand how to maximize the value of both Weave and TrueLark.
  • Document customer interactions, implementation progress, and next steps.
  • Schedule and conduct post-go-live check-in calls to support adoption and long-term success.
  • Deliver a five-star customer experience throughout the onboarding journey.

Requirements

What you’ll need
  • 2+ years of experience in Customer Success, Account Management, Implementation, Project Management, or related customer-facing roles.
  • Strong presentation and customer training skills.
  • Ability to manage multiple implementations simultaneously.
  • Excellent verbal and written communication skills.
  • Strong technical aptitude and ability to troubleshoot software workflows.
  • Ability to navigate ambiguity and operate in a fast-changing environment.
  • Strong organizational and time management skills.
  • Ability to build trust and influence customer behavior.
  • Demonstrated ability to drive customer adoption and outcomes.
  • Experience handling escalated customer situations.

Benefits

Comp & perks
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities