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Payment Success Specialist – Activation
WeavePayment Success Specialist leading onboarding for Weave's payments customers through strategic, tailored activation journeys. Ensuring successful integration and adoption of payments into customer workflows.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer onboarding and activation within the payments sector, with a strong focus on achieving key performance indicators and facilitating effective change management. Proven ability to collaborate across teams to enhance customer success and streamline workflows.
Highest-signal resume keywords
Customer OnboardingPayments Technology ExpertiseChange ManagementActivation KPIsCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SuccessImplementationActivation RoadmapsText-to-Pay WorkflowsPayments WorkflowsMonitoring Processing VolumeStrategic RecommendationsDeployment of HardwareDeployment of SoftwareFacilitation Skills
Soft Skills
Exceptional CommunicationAdvanced Problem-SolvingResults-Driven MindsetHighly Collaborative
Industry Keywords
SaaSFinTechPaymentsCustomer EngagementStakeholder Management
About the role
Key responsibilities & impact- Serve as the primary consultant and trusted advisor for new payments customers.
- Lead comprehensive Payment Success Introduction + Training Calls.
- Ensure flawless deployment of hardware, software, and Text-to-Pay workflows.
- Design activation roadmaps that strategically guide customers.
- Establish clear activation success criteria and set expectations for adoption.
- Conduct proactive follow-up engagements with key stakeholders.
- Deliver strategic recommendations to remove barriers and streamline workflows.
- Monitor customer processing volume for six months post-activation.
- Strategically guide customers toward reaching $5,000 in monthly processing volume.
- Partner with internal stakeholders across Customer Success, Sales, and Product.
Requirements
What you’ll need- 5+ years of experience in customer onboarding, activation, customer success, or implementation — preferably within SaaS, FinTech, or payments.
- Proven expertise in payments technology, workflows, and best practices.
- Exceptional communication and facilitation skills.
- Advanced problem-solving skills.
- Deep understanding of change management and how to guide customers.
- A results-driven mindset — consistently meeting or exceeding activation, volume, and adoption KPIs.
- Highly collaborative and cross-functional — thrives on working with Sales, Product, and Support teams.
Benefits
Comp & perks- Employment with Weave is contingent upon the successful completion of a background check
- Weave is an equal opportunity employer that is committed to fostering an inclusive workplace
- AI tools to help work more efficiently and create a smoother candidate experience.