Weave

Customer Success Specialist

Weave

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $66,200 - $110,000 per year

Job Level

Mid-LevelSenior

About the role

  • Support TrueLark (Weave) customers by coordinating client communications and tracking action items
  • Prepare customer decks, meeting agendas, and follow-up notes for client syncs
  • Track action items, pilot milestones, and contract renewals across multiple accounts
  • Support pilot coordination by highlighting wins and identifying expansion opportunities
  • Draft proactive outreach messages and customer check-ins
  • Log, track, and follow up on feature requests and internal tasks
  • Maintain accurate and up-to-date customer documentation in internal systems
  • Contribute to quality assurance reviews to better understand the product
  • Document and refine customer success processes for scalability
  • Present to customers during calls, syncs, and pilot updates
  • Work closely with Customer Success Manager and report to Head of Product & Customer Success

Requirements

  • 5+ years in a customer-facing or coordination role (Customer Success, support, administration, or similar)
  • Strong organizational and project management skills, with the ability to manage multiple priorities
  • Excellent written communication skills, especially for emails and meeting preparation
  • High attention to detail and accuracy in tracking and follow-up
  • A problem-solving mindset with the willingness to ask questions and troubleshoot
  • Proficiency with Google Workspace, Google Sheets, Notion, Slack, and HubSpot (or similar tools)
  • Ability and willingness to travel for customer meetings, events, or team offsites
  • Comfortable with presentations and live client interactions
  • Reference checks required prior to an offer