Customer Success Manager
User Interviews
Customer Success Specialist
Weave
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $66,200 - $110,000 per year
Job Level
Mid-LevelSenior
About the role
- Support TrueLark (Weave) customers by coordinating client communications and tracking action items
- Prepare customer decks, meeting agendas, and follow-up notes for client syncs
- Track action items, pilot milestones, and contract renewals across multiple accounts
- Support pilot coordination by highlighting wins and identifying expansion opportunities
- Draft proactive outreach messages and customer check-ins
- Log, track, and follow up on feature requests and internal tasks
- Maintain accurate and up-to-date customer documentation in internal systems
- Contribute to quality assurance reviews to better understand the product
- Document and refine customer success processes for scalability
- Present to customers during calls, syncs, and pilot updates
- Work closely with Customer Success Manager and report to Head of Product & Customer Success
Requirements
- 5+ years in a customer-facing or coordination role (Customer Success, support, administration, or similar)
- Strong organizational and project management skills, with the ability to manage multiple priorities
- Excellent written communication skills, especially for emails and meeting preparation
- High attention to detail and accuracy in tracking and follow-up
- A problem-solving mindset with the willingness to ask questions and troubleshoot
- Proficiency with Google Workspace, Google Sheets, Notion, Slack, and HubSpot (or similar tools)
- Ability and willingness to travel for customer meetings, events, or team offsites
- Comfortable with presentations and live client interactions
- Reference checks required prior to an offer
