Customer Success Manager

• Drive the strategic vision for customer success globally
• Guide the development and implementation of scalable customer success processes
• Foster a culture of customer-centricity, accountability, and continuous improvement
• Analyze customer feedback and usage data to identify risks and opportunities
• Monitor customer health metrics and proactively address risks to retention and satisfaction
• Establish performance metrics and ensure continuous improvement
• Advocate for customer requirements in product development and strategic planning
• Drive revenue growth through upsell & cross-sell opportunities
• Build strong cross functional partnerships with Sales, Product, Marketing, and Support
• Lead, mentor, and grow employee capabilities for a high performing Customer Success team.

Director, Customer Success

Customer Success Manager

Senior Customer Success Manager

Client Success Executive

Customer Success Team Lead – POD Lead

Client Success Associate – Spanish Speaker