WarriorBabe

Customer Success Manager

• Support coach-client assignments as part of the welcome call cadence for all new VIP clients with oversight from the Customer Success Manager.
• Field general how-to questions about the program and onboarding requirements post-sale (received via email, phone, and text messages, primarily).
• Work closely with the internal WarriorBabe team to support any client issues and escalations.
• Proactively identify clients who may benefit from additional WarriorBabe programs, services, or support offerings and facilitate warm handoffs to the appropriate team.
• Support client retention initiatives by helping clients stay engaged, overcome onboarding barriers, and maintain momentum toward their goals.
• Contribute to renewal and ascension efforts by identifying opportunities for clients to continue their journey within the WarriorBabe ecosystem while maintaining a client-first approach.

Customer Success Coordinator

Manager

• Directly lead and manage the inbound setter team on a daily basis
• Coach, mentor, and develop setters through ongoing performance management and accountability
• Facilitate all daily setter huddles with structure, intention, and performance focus
• Conduct regular one-on-one performance conversations with team members
• Review and analyze daily, weekly, and monthly performance trends
• Hold team members accountable to KPIs, scheduling standards, communication expectations, and operational consistency
• Maintain oversight of all inbound setter scheduling and calendar coverage
• Ensure implementation calendars are staffed appropriately to support inbound lead flow and ad spend demands
• Develop and maintain onboarding and ramp plans for all new inbound setters
• Reinstate and maintain a stats-driven accountability culture

Customer Success Coordinator

Inbound Setter Manager