Customer Success Coordinator

WarriorBabe

Customer Success Coordinator responsible for onboarding new VIP clients at WarriorBabe. Engaging clients through effective communication and ensuring retention in their fitness journey.

Posted 7/14/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive customer service experience with a focus on client success, effective communication, and proficiency in CRM and project management tools. Capable of managing multiple priorities while supporting client retention and engagement initiatives.

Highest-signal resume keywords

Customer Service ExperienceClient Success ManagementEffective CommunicationCRM ProficiencyProject Management Tools

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

MultitaskingTime Management

Tools & Technologies

CRM SystemsProject Management Tools

Industry Keywords

Client RetentionOnboardingClient EngagementCustomer SuccessWarm Handoffs

About the role

Key responsibilities & impact

Support coach-client assignments as part of the welcome call cadence for all new VIP clients with oversight from the Customer Success Manager.
Field general how-to questions about the program and onboarding requirements post-sale (received via email, phone, and text messages, primarily).
Work closely with the internal WarriorBabe team to support any client issues and escalations.
Proactively identify clients who may benefit from additional WarriorBabe programs, services, or support offerings and facilitate warm handoffs to the appropriate team.
Support client retention initiatives by helping clients stay engaged, overcome onboarding barriers, and maintain momentum toward their goals.
Contribute to renewal and ascension efforts by identifying opportunities for clients to continue their journey within the WarriorBabe ecosystem while maintaining a client-first approach.

Requirements

What you’ll need

Extensive Customer Service Background: We are seeking candidates with a remarkable track record of 3-5+ years in customer service, preferably with experience in client success.
Exceptional Communication Skills: As a Client Success Manager, effective communication is paramount.
Proficiency in CRM and Project Management Tools: A solid understanding of Customer Relationship Management (CRM) systems and project management tools is a significant advantage.
Strong Multitasking and Time-Management Abilities: Managing multiple priorities with finesse is crucial in this fast-paced environment.
Availability: Ideally, our perfect candidate lives on the west coast and/or can accommodate evening hours (Monday through Friday until 9pm PST/12am EST) and Saturday availability (between 7am-3pm PST/10am-6pm EST).

Benefits

Comp & perks

Comprehensive Benefits: After 90 days, you will gain access to medical, dental, and vision insurance.
401k plan featuring employer matching.
Paid Time Off: As an Employee, you will benefit from accrued PTO, including paid holidays, to support work-life balance.
Exclusive Discounts: Receive discounted WarriorBabe merchandise and services, enhancing your connection to our community and products.
Flexibility & Freedom: Enjoy the benefits of a full-time remote position with flexible scheduling, allowing you to tailor your work hours around your lifestyle, outside of mandatory meeting times.