Vynca

Manager

• Serve as the client’s primary point of contact and coordinate with providers, caregivers, and care teams under direction of Director of Enhanced Care Management/ECM Clinical Manager/ECM Program Manager
• Assess member needs in physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community-based services
• Oversee development of client care plans and SMART goal setting; evaluate progress and update goals
• Offer services where the member resides, seeks care, or finds most accessible, including office-based, telehealth, or field-based services
• Connect clients to social services and supports and arrange transportation (e.g., ACCESS)
• Advocate on behalf of clients with health care professionals
• Utilize evidence-based practices such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles
• Conduct outreach and engagement activities and log activity in the CRM system
• Complete all documentation and outcome measures within established timeframes; maintain up-to-date records in the EMR and other business systems
• Complete monthly reporting to ensure program compliance and attend assigned training

Case Manager

• Under the direction of the Director of Enhanced Care Management, ECM Clinical Manager and/or ECM Program Manager, the LCM serves as the client’s primary point of contact and works with all their providers such as doctors, specialists, pharmacists, social services providers, and others to make sure everyone is in agreement about the client’s needs and care.
• The LCM manages client cases, coordinates health care benefits, provides education and facilitates member access to care in a timely and cost-effective manner.
• The LCM collaborates and communicates with client’s caregivers/family support persons, other providers and others in the Care Team in order to promote wellness, recovery, independence, resilience, and member empowerment, while ensuring access to appropriate services and maximizing member benefit.
• Hybrid (in-field and remote) care management duties as described below:
• Assess member needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community-based services and supports
• Oversees the development of the client care plans and goal settings
• Offer services where the member resides, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services
• Connect clients to other social services and supports that are needed
• Advocate on behalf of the client with health care professionals (e.g. PCP, etc.)
• Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles
• Conduct outreach and engagement activities in order to facilitate linkage to the ECM program and log activity in the Client Relationship Management (CRM) system
• Evaluate client’s progress and update SMART goals
• Provide mental health promotion
• Arrange transportation (e.g., ACCESS)
• Complete all documentation, including outcome measures within the timeframes established by the individual care plans
• Maintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other business systems
• Complete monthly reporting to ensure program compliance
• Attend training as assigned

• Lead Care Manager (internal title) serving as primary point of contact for clients and coordinating with doctors, specialists, pharmacists, social services, and caregivers.
• Manage client cases, coordinate health care benefits, provide education, and facilitate timely, cost-effective access to care.
• Assess member needs across physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community-based services.
• Oversee development of client care plans and SMART goals; evaluate progress and update goals.
• Offer services where the member resides, seeks care, or finds most accessible (office-based, telehealth, or field-based).
• Conduct outreach and engagement, log activity in CRM, and maintain up-to-date patient records in EMR and other systems.
• Utilize evidence-based practices such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care.
• Arrange transportation and complete required documentation and monthly reporting to ensure program compliance.
• Attend assigned training and collaborate with care team to promote wellness, recovery, independence, resilience, and member empowerment.
• Hybrid position requiring travel throughout Riverside County, CA.

• Clinical oversight and management of ECM Lead Care Managers to address medical, behavioral health, and social determinants of health.
• Communicate with ECM Lead Care Managers and occasionally with patients via telephone, telehealth, or interdisciplinary care team meetings regarding medication management and follow-up.
• Serve as escalation point and guide crises encountered by Lead Care Managers.
• Collaborate with broader care team (PCP, BH clinicians, specialists) to advocate for clients and ensure needed services.
• Monitor team progress, coach Lead Care Managers, and manage performance as needed.
• Supervise approximately ten Lead Care Managers and oversee creation of Individual Care Plans.
• Drive the team to meet key performance indicators (KPIs) and implement process improvements with the Director of Enhanced Care Management.
• Provide direct care management as needed to support organizational goals.
• Hybrid role requiring travel throughout Sacramento County up to 2-3x per month.
• Role is critical and hiring is urgent.

Clinical Manager

• Clinical Lead Care Manager (CLCM) serving as the client’s primary point of contact and coordinating with providers to manage client care
• Manage client cases, coordinate health care benefits, provide education, and facilitate member access to timely and cost-effective care
• Collaborate with caregivers, providers, and the Care Team to promote wellness, recovery, independence, resilience, and member empowerment
• Hybrid position requiring travel throughout Sacramento County with both in-person and remote duties
• Assess member needs across physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community-based services and supports
• Oversee development of client care plans and SMART goals; evaluate client progress and update goals
• Offer services where the member resides or finds most accessible (office, telehealth, or field-based services) and conduct outreach to facilitate linkage to the ECM program
• Advocate on behalf of the client with health care professionals and connect clients to social services and supports
• Utilize evidence-based practices such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care
• Maintain up-to-date patient health records in EMR and CRM; complete documentation, outcome measures, and monthly reporting; attend training as assigned

LVN Case Manager

• Lead Care Manager serving as primary point of contact, coordinating with doctors, specialists, pharmacists, social services, and caregivers to align client needs and care.
• Manage client cases, coordinate health care benefits, provide education, and facilitate timely, cost-effective access to care.
• Collaborate with caregivers, providers, and Care Team to promote wellness, recovery, independence, resilience, and member empowerment.
• Hybrid role requiring travel throughout the San Francisco Bay Area including San Francisco, Marin, and San Mateo Counties.
• Assess member needs across physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community referrals.
• Oversee development of client care plans and goal setting.
• Offer services in-office, via telehealth, or field-based where members reside or seek care.
• Connect clients to social services and supports; advocate with healthcare professionals.
• Utilize evidence-based practices (Motivational Interviewing, Harm Reduction, Trauma-Informed Care).
• Conduct outreach and engagement; log activity in CRM.
• Evaluate progress, update SMART goals, provide mental health promotion, arrange transportation.
• Complete documentation and maintain EMR and other business systems; complete monthly reporting; attend training.

• Lead Care Manager serving as primary contact and coordinating care among providers to ensure client needs are met
• Manage client cases, coordinate healthcare benefits, provide education and facilitate timely, cost-effective access to care
• Assess member needs across physical, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community services
• Oversee development of client care plans and SMART goals; evaluate progress and update goals
• Offer services in-office, via telehealth, or field-based where member resides or seeks care
• Connect clients to social services and supports; arrange transportation (e.g., ACCESS)
• Advocate with healthcare professionals and utilize evidence-based practices like Motivational Interviewing, Harm Reduction, Trauma-Informed Care
• Conduct outreach and engagement; log activity in CRM and maintain EMR and business system records
• Complete documentation and monthly reporting; attend assigned training
• Hybrid role requiring travel throughout Santa Clara County and field work

System Administrator

• Manage, optimize, and innovate HRIS systems, ensuring data accuracy and seamless integration with other platforms.
• Design and implement automation solutions using PowerShell and Python to streamline workflows and eliminate inefficiencies.
• Identify opportunities to connect and enhance systems so they work together more effectively.
• Lead and spearhead IT projects from concept to delivery, ensuring successful adoption and measurable results.
• Administer and configure Google Workspace / Google Admin Console environments.
• Ensure all systems meet HIPAA compliance and proactively identify and mitigate vulnerabilities.
• Implement and maintain Sophos security solutions.
• Provide exceptional, patient end-user support with a strong focus on customer experience.
• Collaborate with cross-functional teams, bringing creative problem-solving and excellent communication to every project.

Systems Administrator

Lead Care Manager at Vynca serving as the client’s primary contact; coordinates care with providers to align on client needs and care; manages client cases and coordinates benefits; educates and facilitates access to care; collaborates with caregivers; promotes wellness and member empowerment; this is a hybrid role that requires traveling throughout the San Joaquin County area.
What you’ll do: assess member needs across physical/mental health, SUD, oral health, palliative and memory care, trauma-informed care, social supports, housing; develop care plans and goals; offer services where the member is; connect to social services; advocate with healthcare professionals; use Motivational Interviewing, Harm Reduction, Trauma-Informed Care; engage with CRM; evaluate progress and update SMART goals; provide mental health promotion; arrange transportation; complete documentation; maintain EMR records; complete monthly reporting; attend training.
Your experience and qualifications: Monday-Friday 8:30am-5:00pm; 2+ years of care management experience; knowledge of social determinants of health; clean driving record and reliable transportation; strong communication; interpersonal skills; computer skills; bilingual English/Spanish is a plus