Clinical Lead Care Manager (CLCM) serving as the client’s primary point of contact and coordinating with providers to manage client care
Manage client cases, coordinate health care benefits, provide education, and facilitate member access to timely and cost-effective care
Collaborate with caregivers, providers, and the Care Team to promote wellness, recovery, independence, resilience, and member empowerment
Hybrid position requiring travel throughout Sacramento County with both in-person and remote duties
Assess member needs across physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community-based services and supports
Oversee development of client care plans and SMART goals; evaluate client progress and update goals
Offer services where the member resides or finds most accessible (office, telehealth, or field-based services) and conduct outreach to facilitate linkage to the ECM program
Advocate on behalf of the client with health care professionals and connect clients to social services and supports
Utilize evidence-based practices such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care
Maintain up-to-date patient health records in EMR and CRM; complete documentation, outcome measures, and monthly reporting; attend training as assigned
Requirements
Active California Licensed Vocational Nurse (LVN) license required
Willing and able to work Monday-Friday 8:30am-5:00pm, both in the field and remotely
2+ years of experience as a care manager, care navigator, or community health worker supporting vulnerable populations
Working knowledge of government and community resources related to social determinants of health
Excellent oral and written communication skills
Positive interpersonal skills
Clean driving record, valid driver's license, and reliable transportation
General computer skills and a working knowledge of Google Workspace, MS Office, and the internet
COVID-19 and influenza vaccination required for patient-facing roles (religious/medical accommodations may be considered)
Background check and E-Verify employment eligibility verification required prior to hire