Manager

• Clinical Lead Care Manager (CLCM) serving as the client’s primary point of contact and coordinating with providers to manage client care
• Manage client cases, coordinate health care benefits, provide education, and facilitate member access to timely and cost-effective care
• Collaborate with caregivers, providers, and the Care Team to promote wellness, recovery, independence, resilience, and member empowerment
• Hybrid position requiring travel throughout Sacramento County with both in-person and remote duties
• Assess member needs across physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community-based services and supports
• Oversee development of client care plans and SMART goals; evaluate client progress and update goals
• Offer services where the member resides or finds most accessible (office, telehealth, or field-based services) and conduct outreach to facilitate linkage to the ECM program
• Advocate on behalf of the client with health care professionals and connect clients to social services and supports
• Utilize evidence-based practices such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care
• Maintain up-to-date patient health records in EMR and CRM; complete documentation, outcome measures, and monthly reporting; attend training as assigned

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