Vynca

Human Resources

• Partner with Clinical teams to align people strategies with operational goals
• Provide guidance on organizational design and team structure
• Analyze workforce data and support workforce planning efforts
• Serve as the primary HR advisor on employee relations matters
• Lead and support performance management processes
• Develop understanding of clinical roles and challenges
• Support initiatives to improve retention and engagement
• Ensure compliance with employment laws and regulations

HR Business Partner

Manager

• Assess member needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community-based services and supports
• Oversees the development of the client care plans and goal settings
• Offer services where the member resides, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services
• Connect clients to other social services and supports that are needed
• Advocate on behalf of the client with health care professionals (e.g. PCP, etc.)
• Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles
• Conduct outreach and engagement activities in order to facilitate linkage to the ECM program and log activity in the Client Relationship Management (CRM) system
• Evaluate client’s progress and update SMART goals
• Provide mental health promotion
• Arrange transportation (e.g., ACCESS)
• Complete all documentation, including outcome measures within the timeframes established by the individual care plans
• Maintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other business systems
• Complete monthly reporting to ensure program compliance
• Attend training as assigned

Behavioral Health Case Manager

General

• Build and maintain relationships with community stakeholders, including resource centers, medical facilities, and advocacy groups.
• Drive referrals into Vynca care programs - primarily Enhanced Care Management
• Continuously expands knowledge and understanding of community services and resources; maintains frequent contact with community agencies serving vulnerable populations.
• Understand local market dynamics and agency strengths.
• Develop and execute strategic marketing plans.
• Identify and communicate cultural issues affecting members.
• Track sales activities and conduct presentations.
• Support community events and maintain high customer service standards.
• Serve as a liaison between patients and practices.
• Strengthen referral partnerships through outreach efforts.

Community Outreach Specialist

IT Support

• Lead and develop a distributed IT team operating across multiple time zones, ensuring consistent support coverage and service delivery across the organization.
• Own day-to-day IT operations, including hardware lifecycle management, software and endpoint provisioning, user support, and identity and access management for a fully remote workforce.
• Serve as a hands-on technical resource, assisting with hardware deployments, provisioning, troubleshooting, escalations, and security-related activities when necessary.
• Manage onboarding and offboarding processes in partnership with Human Resources and Security teams, ensuring timely, accurate, and auditable account and device provisioning.
• Maintain IT asset inventory and oversee hardware procurement, software licensing, vendor relationships, and budget management.
• Develop, implement, and enforce IT security policies and procedures aligned with HIPAA, SOC 2, and organizational security requirements.
• Ensure proper handling and protection of Protected Health Information (PHI) through strong access controls, endpoint security, and compliance-focused operational practices.
• Own identity and access management processes, including user provisioning, least-privilege access controls, authentication standards, and ongoing access reviews.
• Administer and maintain endpoint security tools, Mobile Device Management (MDM) platforms, and Single Sign-On (SSO) solutions to support a secure remote workforce.
• Support audit readiness efforts, compliance initiatives, and evidence collection activities while maintaining thorough documentation of IT policies, procedures, and controls.
• Monitor and report on IT operational metrics, service levels, incidents, and trends, using data to drive continuous improvement initiatives.
• Partner with Engineering, Security, Compliance, Human Resources, and business stakeholders to support organizational growth, security initiatives, and technology needs.
• Identify opportunities to improve operational efficiency, strengthen security controls, enhance the employee experience, and scale IT processes across the organization.
• Provide leadership, mentorship, and professional development opportunities for team members while fostering a culture of accountability, collaboration, and service excellence.

IT Manager

LVN Case Manager

Clinical Case Manager

Director

• Supervise Clinical Managers, Clinical Consultants, Lead Care Managers, and support staff
• Refine and implement program policies and procedures
• Oversee day to day ECM program
• Ensure that ECM contract goals and objectives are met
• Ensure contract regulatory and data requirements are met
• Ensure records (electronic and physical) and billing requirements are kept up to standards
• Oversee assessments, intakes, care planning, crisis management, transition plans
• Oversee and ensure staff training
• Run EHR reports as needed
• Oversees claims submission, denials, and receipt of payments
• Attends meetings and represents the organization with the public, local businesses, employers, health plans, vendors, regulatory and outside vendors
• Provides reports to management and managed care plans regarding ECM as needed
• Responsible for CalAIM program performance and successful execution of all SLAs.
• Oversee all aspects of running an efficient team, focusing on role definition and attainment of goals
• Design and implement standard operating procedures and workflows for the department
• Develop strategic messaging that conveys the company’s value proposition and overcomes patient objections
• Manage quality assurance programs to enhance the client experience
• Develop KPIs that align team member performance to business objectives
• Manage P&L and report accurate business results in monthly operations reviews
• Apply creative, analytical solutions to business problems, with the ability to remain nimble and pivot quickly when needed
• Collaborate with other department leaders and foster cross functional cooperation, especially with business development for referral management and clinical operations for patient on-boarding
• Exemplify company culture by modeling core values of the organization and ensuring staff understands values and mission
• Other related duties as assigned

Director, Enhanced Care Management

• Design, implement, and lead the ECM operational quality management program across all health plans and ECM lines of business
• Establish enterprise-wide quality standards, documentation expectations, and operational best practices
• Develop standardized workflows and quality governance processes to improve consistency across ECM teams
• Build scalable quality assurance frameworks that support organizational growth and payer expansion
• Partner with Clinical Operations leadership to align operational quality initiatives with care delivery goals and member outcomes
• Lead organizational readiness for health plan, DHCS, and regulatory audits
• Oversee internal audit programs focused on ECM documentation quality, workflow compliance, timeliness standards, and regulatory adherence
• Develop and maintain audit readiness scorecards, corrective action plans, and monitoring processes
• Analyze quality trends, audit findings, operational KPIs, and performance data to identify improvement opportunities
• Develop and oversee onboarding, education, remediation, and competency programs for ECM staff.

Director, ECM Training – Quality

Case Manager

Medical Director

• Design, implement, and improve education, quality, and accreditation programs
• Develop and manage training curriculum for clinical staff
• Design and deliver palliative care-specific education programs
• Integrate value-based care principles into training frameworks
• Oversee simulation-based training and competency assessments
• Lead the organization's QA/QI program and establish quality metrics
• Analyze clinical and operational data for improvement
• Collaborate with the Compliance Department for regulatory education