Enrollment Manager, RN

Vynca

Enrollment Manager leading RN enrollment operations at Vynca, a provider transforming care for people with complex needs. Driving outreach metrics, team performance, compliance, and expansion.

Posted 9/2/2026full-timeRemote • Arizona, California, Colorado, Florida, Illinois, Nevada, North Carolina, Oregon, Texas, Utah, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing outreach and enrollment processes, with a strong focus on performance metrics, team leadership, and compliance in healthcare settings. Proficient in data analysis and reporting, ensuring effective communication and collaboration across clinical and operational teams.

Highest-signal resume keywords

Active Registered Nurse (RN) LicensePeople Management ExperienceData Fluency and Reporting SkillsExperience in Palliative Care or Hospice CareSalesforce Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Outreach Performance MonitoringEnrollment Workflow ManagementClinical Screening and Eligibility ReviewCall Quality MonitoringChange ManagementLean Six Sigma MethodologyPatient Care DeliveryMetrics ManagementTraining and MentoringCompliance Auditing

Soft Skills

Excellent Communication SkillsMotivational SkillsConflict Resolution TechniquesStrong Organizational SkillsIndependent Working Skills

Tools & Technologies

Microsoft ApplicationsGoogle ApplicationsSalesforcePerformance DashboardsReporting Tools

Certifications & Qualifications

CHPN CertificationCalifornia RN Licensure

Industry Keywords

Palliative CareHospice CareComplex Care ManagementEnrollment and Intake FunctionsHealthcare Call Center Operations

About the role

Key responsibilities & impact

Own daily, weekly, and monthly outreach and enrollment targets for assigned expansion markets
Monitor outreach performance in real time and redirect team effort to address shortfalls
Lead daily enrollment huddles covering results, call targets, priority lists, and barriers
Manage outreach list hygiene, call cadence, attempt rules, and time-of-day strategy
Partner with reporting to develop and refine performance dashboards and reports
Produce daily and weekly reporting for clinical, growth, and executive leadership; escalate risks with recovery plans
Translate expansion goals into staffing plans, volume requirements, and productivity expectations
Collaborate with Marketing and senior leadership on strategies, messaging, materials, scripting, and campaign timing
Directly supervise and develop the Enrollment RN, Enrollment Medical Assistants, Outreach Specialists, and in-person Clinical Liaison
Complete annual performance reviews and conduct weekly 1:1s, coaching, and performance management
Oversee Clinical Liaison field activity, referral source engagement, on-site enrollment support, and market coordination
Ensure clinical screening, eligibility review, consent conversations, documentation, and enrollment workflows meet standards
Monitor and coach call quality through call reviews and side-by-side observation
Support onboarding, training, mentoring, and precepting of enrollment staff
Ensure daily outreach coverage across time zones and manage call-offs, PTO, and schedule changes
Conduct routine audits for eligibility accuracy, documentation completeness, compliance, and workflow adherence
Identify and resolve workflow issues affecting reach rate, conversion, or speed to enrollment
Support program improvements, standardization, and scalability during new-market launches
Collaborate with Providers, clinical teams, health plans, and referral partners to ensure handoff to ongoing care
Provide direct outreach, screening, or patient care delivery as needed
Travel for training, meetings, market launches, and other business needs as required

Requirements

What you’ll need

Willing and able to work Monday through Friday, with outreach coverage spanning 8:00am Eastern Time through 5:30pm Pacific Time, with flexibility for potential evenings and weekends
Active, unrestricted Registered Nurse (RN) license
Ability to obtain California licensure within 6 months of hire
Ability to obtain additional state licensure as needed
2 years of people management experience
5 years in a direct care delivery role as a Registered Nurse, including at least 2 years in palliative care, hospice care, or complex care management
Experience managing daily production or outreach metrics
Strong data fluency and ability to build, read, and act on reports and dashboards
Experience in change management in rapid-growth environments
Strong organizational and independent working skills
Proficient in Microsoft and Google applications
Salesforce experience strongly preferred
Excellent communication and motivational skills, including conflict resolution techniques
Experience launching or scaling enrollment, intake, or patient acquisition functions in a new market
Experience overseeing telephonic outreach or healthcare call center operations
Experience managing field-based or in-person liaison staff
Working knowledge of lean Six Sigma methodology
CHPN certification preferred
Background check required prior to employment
Influenza vaccination required for patient-, client-, or customer-facing roles, subject to accommodation consideration
Must comply with U.S. employment eligibility verification using E-Verify

Benefits

Comp & perks

Bonus eligibility
Medical insurance
Dental insurance
Vision insurance
Income protection benefits
Flexible PTO
Company holidays
401(k)
Wellness benefits
Mileage reimbursement for field roles