Patient Engagement Specialist

Vynca

Patient Engagement Specialist connecting prospective clients to Vynca’s Enhanced Care Management services. Conducting high-volume outreach, chart reviews, assessments, and enrollment support.

Posted 9/2/2026full-timeRemote • Arizona, California, Colorado, Florida, Illinois, Nevada, North Carolina, Oregon, Texas, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $27 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client engagement and care management, utilizing Motivational Interviewing and Trauma-Informed Care principles. Proficient in telephonic outreach and enrollment processes, with a strong focus on personalized care planning and effective communication.

Highest-signal resume keywords

California Licensed Vocational Nurse (LVN)Telephonic Outreach ExperienceEnhanced Care Management (ECM)Motivational InterviewingBilingual (English/Spanish)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client AssessmentCare PlanningMedical Chart ReviewPsychosocial AssessmentEnrollment Facilitation

Soft Skills

Excellent Communication SkillsPositive Interpersonal Skills

Tools & Technologies

Client Relationship Management (CRM)Google WorkspaceSlackElectronic Health RecordsVideo Conferencing

Certifications & Qualifications

Medical Assistant CertificateBachelor’s Degree in Related Field

Industry Keywords

Complex Care ClientsECM Populations of FocusHarm ReductionTrauma-Informed CareRemote Work Experience

About the role

Key responsibilities & impact

Engage with prospective clients and record all interactions in the Client Relationship Management (CRM) system
Make 60–100 outbound calls daily to prospective clients
Educate prospective clients about Enhanced Care Management (ECM) services
Facilitate enrollment by assessing client needs and linking clients with the care management team
Convey essential information and client preferences to the care team for personalized care planning
Assist clients in completing psychosocial assessments and developing care plans with actionable goals
Review medical charts to document client needs and recommend appropriate interventions
Apply Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles
Participate in weekly Team Operations Meetings to coordinate and optimize care delivery

Requirements

What you’ll need

Willing and able to work Monday through Friday 8:30am–5:00pm Pacific Time, with flexibility for potential evenings and weekends
Active California Licensed Vocational Nurse (LVN) license, or Medical Assistant certificate issued by a recognized group, or Bachelor’s degree in a related field
Minimum of 2 years of telephonic outreach or enrollment experience in a high call volume environment
Experience working with complex care clients and ECM Populations of Focus
Excellent oral and written communication skills
Positive interpersonal skills for effective client engagement
Comfortable with technology, including video conferencing, Google Workspace, Slack, and electronic health records
Prior experience in a remote role
Quiet, secure workspace to ensure member privacy
Ability to test internet speed for smooth application functionality
Bilingual (English/Spanish) highly preferred
Applicants must be located in Arizona, California, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, or Washington
Background check required prior to employment, which may include a drug test or other health screenings
Employees in patient-, client-, or customer-facing roles must be vaccinated against influenza, subject to accommodation requests
Identity and work eligibility verification using E-Verify upon hire
Legally authorized to work in the United States

Benefits

Comp & perks

Medical, dental, and vision insurance
Income protection benefits
Flexible PTO
Company holidays
401(k)
Other wellness benefits
Mileage reimbursement for field roles per IRS guidelines