Manager

• Clinical Oversight and Management of ECM Lead Care Managers to address clients' medical and behavioral health needs and social determinants of health
• Communicate directly with ECM Lead Care Managers and occasionally with patients via telephone, telehealth, or during Interdisciplinary Care Team meetings to discuss medication management/adherence and follow-up with PCPs, behavioral health providers, and specialists
• Guide crises encountered by ECM Lead Care Managers and serve as escalation point when necessary
• Collaborate with the client’s broader care team (PCP, BH clinicians, etc.) to provide client advocacy and ensure clients receive needed services
• Measure progress toward goals outlined in patient-centered individualized care plans
• Monitor team progress, coach Lead Care Managers, and manage performance where needed
• Supervise a team of approximately ten Lead Care Managers to ensure high-quality care management services
• Oversee the creation of Individual Care Plans and assess if clients' needs can be managed by an ECM Lead Care Manager
• Drive the team to meet key performance indicators (KPIs) effectively
• Collaborate with the Director of Enhanced Care Management to implement changes and process improvements
• Provide direct care management as needed to support organizational goals
• Hybrid duties performed through HIPAA-compliant hardware and software; travel throughout Sacramento County up to 2-3x per month as required

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