Case Manager
Vynca
Salary
💰 $24 - $26 per hour
Job Level
JuniorMid-Level
About the role
- Serve as the client’s primary point of contact and coordinate with providers, caregivers, and care teams under direction of Director of Enhanced Care Management/ECM Clinical Manager/ECM Program Manager
- Assess member needs in physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community-based services
- Oversee development of client care plans and SMART goal setting; evaluate progress and update goals
- Offer services where the member resides, seeks care, or finds most accessible, including office-based, telehealth, or field-based services
- Connect clients to social services and supports and arrange transportation (e.g., ACCESS)
- Advocate on behalf of clients with health care professionals
- Utilize evidence-based practices such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles
- Conduct outreach and engagement activities and log activity in the CRM system
- Complete all documentation and outcome measures within established timeframes; maintain up-to-date records in the EMR and other business systems
- Complete monthly reporting to ensure program compliance and attend assigned training
Requirements
- Willing and able to work Monday-Friday 8:30am-5:00pm Pacific Time, with the possibility of afternoons, evenings, and/or Saturday mornings
- 2+ years experience as a care manager, care navigator, or community health worker supporting vulnerable populations
- Experience working in a remote setting (minimum 1 year)
- Working knowledge of government and community resources related to social determinants of health
- Excellent oral and written communication skills
- Positive interpersonal skills
- General computer skills and working knowledge of Google Workspace, MS Office and the internet
- Bilingual (English/Spanish) is a plus
- Legally authorized to work in the United States (will be asked about visa sponsorship)
- Willingness to undergo background screening, which may include a drug test or other health screenings
- Vaccination requirement for patient, client, or customer-facing roles (COVID-19 and influenza)
