Senior Manager – Workday HCM
Visa
Salary
💰 $26 - $30 per hour
Job Level
JuniorMid-Level
About the role
- Lead Care Manager (internal title) serving as primary point of contact for clients and coordinating with doctors, specialists, pharmacists, social services, and caregivers.
- Manage client cases, coordinate health care benefits, provide education, and facilitate timely, cost-effective access to care.
- Assess member needs across physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community-based services.
- Oversee development of client care plans and SMART goals; evaluate progress and update goals.
- Offer services where the member resides, seeks care, or finds most accessible (office-based, telehealth, or field-based).
- Conduct outreach and engagement, log activity in CRM, and maintain up-to-date patient records in EMR and other systems.
- Utilize evidence-based practices such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care.
- Arrange transportation and complete required documentation and monthly reporting to ensure program compliance.
- Attend assigned training and collaborate with care team to promote wellness, recovery, independence, resilience, and member empowerment.
- Hybrid position requiring travel throughout Riverside County, CA.
Requirements
- Willing and able to work Monday-Friday 8:30am-5:00pm, both in the field and remotely.
- 2+ years experience as a care manager, care navigator, or community health worker supporting vulnerable populations.
- Working knowledge of government and community resources related to social determinants of health.
- Clean driving record, valid driver's license, and reliable transportation.
- Willing and able to travel throughout the Riverside County area.
- Excellent oral and written communication skills.
- Positive interpersonal skills.
- General computer skills and working knowledge of Google Workspace, MS Office, and the internet.
- Bilingual (English/Spanish) is a plus.
- Background check and possible drug/health screenings required prior to employment.
- Vaccination requirement (COVID-19 and influenza) for patient-facing roles; accommodations considered.
- Must be legally authorized to work in the United States; E-Verify upon hire.
