Vynca

Director

• Supervise Clinical Managers, Clinical Consultants, Lead Care Managers, and support staff
• Refine and implement program policies and procedures
• Oversee day to day ECM program
• Ensure that ECM contract goals and objectives are met
• Ensure contract regulatory and data requirements are met
• Ensure records (electronic and physical) and billing requirements are kept up to standards
• Oversee assessments, intakes, care planning, crisis management, transition plans
• Oversee and ensure staff training
• Run EHR reports as needed
• Oversees claims submission, denials, and receipt of payments
• Attends meetings and represents the organization with the public, local businesses, employers, health plans, vendors, regulatory and outside vendors
• Provides reports to management and managed care plans regarding ECM as needed
• Responsible for CalAIM program performance and successful execution of all SLAs.
• Oversee all aspects of running an efficient team, focusing on role definition and attainment of goals
• Design and implement standard operating procedures and workflows for the department
• Develop strategic messaging that conveys the company’s value proposition and overcomes patient objections
• Manage quality assurance programs to enhance the client experience
• Develop KPIs that align team member performance to business objectives
• Manage P&L and report accurate business results in monthly operations reviews
• Apply creative, analytical solutions to business problems, with the ability to remain nimble and pivot quickly when needed
• Collaborate with other department leaders and foster cross functional cooperation, especially with business development for referral management and clinical operations for patient on-boarding
• Exemplify company culture by modeling core values of the organization and ensuring staff understands values and mission
• Other related duties as assigned

Director, Enhanced Care Management

• Design, implement, and lead the ECM operational quality management program across all health plans and ECM lines of business
• Establish enterprise-wide quality standards, documentation expectations, and operational best practices
• Develop standardized workflows and quality governance processes to improve consistency across ECM teams
• Build scalable quality assurance frameworks that support organizational growth and payer expansion
• Partner with Clinical Operations leadership to align operational quality initiatives with care delivery goals and member outcomes
• Lead organizational readiness for health plan, DHCS, and regulatory audits
• Oversee internal audit programs focused on ECM documentation quality, workflow compliance, timeliness standards, and regulatory adherence
• Develop and maintain audit readiness scorecards, corrective action plans, and monitoring processes
• Analyze quality trends, audit findings, operational KPIs, and performance data to identify improvement opportunities
• Develop and oversee onboarding, education, remediation, and competency programs for ECM staff.

Director, ECM Training – Quality

Manager

• Assess member needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community-based services and supports
• Oversees the development of the client care plans and goal settings
• Offer services where the member resides, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services
• Connect clients to other social services and supports that are needed
• Advocate on behalf of the client with health care professionals (e.g. PCP, etc.)
• Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles
• Conduct outreach and engagement activities in order to facilitate linkage to the ECM program and log activity in the Client Relationship Management (CRM) system
• Evaluate client’s progress and update SMART goals
• Provide mental health promotion
• Arrange transportation (e.g., ACCESS)
• Complete all documentation, including outcome measures within the timeframes established by the individual care plans
• Maintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other business systems
• Complete monthly reporting to ensure program compliance
• Attend training as assigned

Case Manager

Medical Director

• Design, implement, and improve education, quality, and accreditation programs
• Develop and manage training curriculum for clinical staff
• Design and deliver palliative care-specific education programs
• Integrate value-based care principles into training frameworks
• Oversee simulation-based training and competency assessments
• Lead the organization's QA/QI program and establish quality metrics
• Analyze clinical and operational data for improvement
• Collaborate with the Compliance Department for regulatory education

Clinical Director – Training & Quality

Lead Care Manager

LVN Case Manager

Clinical Case Manager

• Hybrid (in-person and remote) care management duties as described below:
• Assess member needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community-based services and supports
• Oversees the development of the client care plans and goal settings
• Offer services where the member resides, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services
• Connect clients to other social services and supports that are needed
• Advocate on behalf of the client with health care professionals (e.g. PCP, etc.)
• Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles
• Conduct outreach and engagement activities in order to facilitate linkage to the ECM program and log activity in the Client Relationship Management (CRM) system
• Evaluate client’s progress and update SMART goals
• Provide mental health promotion
• Arrange transportation (e.g., ACCESS)
• Complete all documentation, including outcome measures within the timeframes established by the individual care plans
• Maintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other business systems
• Complete monthly reporting to ensure program compliance
• Attend training as assigned

Marketing

• Assist with end-to-end event coordination, including registration, travel, and booth logistics.
• Manage pre-event and post-event fulfillment (shipping collateral, banners, swag).
• Coordinate vendor relationships for booth materials, giveaways, and printing.
• Research upcoming healthcare and payer conferences to inform event strategy.
• Track and report event outcomes (leads, engagement, spend).
• Oversee inventory and fulfillment of marketing materials stored in the warehouse.
• Maintain an up-to-date catalog of available collateral and swag.
• Coordinate shipments to field and sales teams as needed.
• Support database cleanup and contact uploads in HubSpot (no coding required).
• Support direct mail campaign delivery and coordinate list processing.
• Conduct research on audience targeting, keywords, and competitor ads.
• Support ad campaign setup by preparing creative briefs, tracking links, and images.
• Monitor ad spend summaries and campaign metrics in coordination with digital marketing.
• Research new opportunities for digital advertising and sponsorship.
• Support campaign planning and execution by updating trackers, timelines, and deliverables across marketing initiatives.
• Support email marketing, landing page reviews, and proofreading.
• Manage monthly newsletter by customer segment.
• Maintain marketing calendar and internal communications for key initiatives.
• Help coordinate photo/video shoots and manage asset libraries.
• Contribute to internal culture campaigns and team communications.
• Build and post blog and web content from content contributors.
• Manage and monitor social media accounts.
• Build and post social content promoting blog and web content.

Marketing Specialist

• Assess member needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community-based services and supports
• Oversees the development of the client care plans and goal settings
• Offer services where the member resides, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services
• Connect clients to other social services and supports that are needed
• Advocate on behalf of the client with health care professionals (e.g. PCP, etc.)
• Conduct outreach and engagement activities in order to facilitate linkage to the ECM program and log activity in the Client Relationship Management (CRM) system
• Evaluate client’s progress and update SMART goals
• Provide mental health promotion
• Arrange transportation (e.g., ACCESS)
• Complete all documentation, including outcome measures within the timeframes established by the individual care plans