Vultr

DevOps Engineer

• Automate deployment and operations of large-scale RDMA (RoCEv2) Ethernet fabrics across Vultr data centers.
• Build Ansible and Python-based frameworks to provision, validate, and remediate underlay and overlay networks.
• Integrate network automation with Vultr’s source-of-truth systems (NetBox, OpsMill) for intent-driven configuration and validation.
• Develop telemetry ingestion and correlation pipelines (gNMI, Prometheus, Kafka, custom collectors) for real-time network health and performance metrics.
• Collaborate with platform, orchestration, and product engineering teams to optimize RDMA performance, PFC/ECN behavior, and path symmetry across fabrics.
• Implement CI/CD workflows for network configuration changes — validation, pre-checks, and rollbacks.
• Investigate complex network behaviors across layers — flow hashing, congestion domains, ECMP, and overlay interactions.
• Contribute to the design of next-generation GPU and AI interconnect fabrics, ensuring seamless integration into Vultr’s global network architecture.

Network DevOps Engineer, RDMA Fabric Automation

Project Manager

• Manage the full RMA process from initiation to closure (return, repair, replacement, and follow-up).
• Coordinate with internal teams (IT, operations, procurement, finance) and external vendors or OEMs.
• Track warranty statuses, create RMA tickets, and ensure timely resolution and delivery.
• Oversee the physical movement of hardware between customer sites, warehouses, and repair centers.
• Ensure accurate documentation of serial numbers, asset tags, and shipping records.
• Maintain detailed records of all incoming/outgoing RMA items.
• Monitor RMA trends, failure rates, and recurring issues.
• Develop dashboards and reports for leadership on RMA status, cycle times, and vendor performance.
• Conduct root cause analysis and suggest process improvements.
• Liaise with vendors on return approvals, replacement timelines, and escalation handling.
• Support customer service or technical support teams on RMA-related queries or SLAs.
• Ensure customer satisfaction by managing expectations and providing timely updates.
• Ensure compliance with internal policies, warranty terms, and regulatory requirements.
• Maintain SOPs, logs, audit trails, and reports for all RMA transactions.

RMA Project Manager

Cloud Engineer

• Work on technical design for next-gen cloud networking: VPC, security groups, gateways, routing domains
• Drive implementation of control/data plane features and network orchestration
• Manage services like BGP peering, tenant isolation, and network policy enforcement
• Prototype and validate new capabilities at scale
• Support production systems and incident response
• Extend Vultr’s control plane to integrate networking features

Senior Software Engineer, Cloud Networking

Full-stack Engineer

• Identify and prioritize new marketplace application offerings based on customer inquiry, market trends, and business objectives.
• Build and maintain existing and new marketplace applications using snapshots and open source automated deployment scripts.
• Collaborate with third-party application providers to onboard their applications to the marketplace, providing technical guidance and ensuring quality standards.
• Develop and maintain internal and customer facing documentation, including deployment guides, configuration instructions, and troubleshooting resources.
• Work closely with the Developer Relations team to create educational content, tutorials, etc for marketplace offerings.
• Provide technical feedback and platform feature requests to engineering teams based on Marketplace user needs and vendor requirements.
• Maintain CI/CD pipelines for automated testing, building, and deployment of marketplace applications

Software Developer – Marketplace Applications

Operations

• Continually enhance the Ceph-based Cloud Storage System in terms of stability, scalability, functionality, performance and cost
• Actively participate in the design and architecture decisions for Ceph-based Cloud Storage
• Develop automation framework and improvements for our Ceph-based Cloud Storage infrastructure
• Optimize existing metrics collection and alerting systems
• Contribute to our internal documentation and knowledge base
• Monitor Cloud Storage infrastructure to ensure high availability and reliability of our services
• Partner with Network and Operations teams for capacity expansion and maintenance windows
• Evaluate new technologies, advance storage features and new operational methodology to drive efficiency and effectiveness
• Research and Develop cutting edge features for Ceph-based Cloud Storage
• Participate in meetings as required
• Job shadowing of new hires or other team members as required
• Effectively communicate cross-functionally
• Work independently as well as collaborate with team members and project stakeholders

Storage Operations Engineer

Customer Success Manager

• Define and execute the global Customer Success strategy aligned with corporate growth and retention objectives.
• Partner cross-functionally with Sales, Product, Engineering, and Operations to ensure customer feedback drives roadmap and quality improvements.
• Establish a scalable Customer Success operating model that supports enterprise, mid-market, and SMB customers.
• Lead Customer Success Managers to proactively manage relationships, adoption, and Net Revenue Retention (NRR).
• Develop frameworks for onboarding, adoption, health scoring, renewal, and expansion.
• Champion customer advocacy programs, referenceability, and voice-of-the-customer initiatives.
• Oversee TAMs providing proactive technical guidance, performance optimization, and architecture support.
• Drive service-level excellence across compute, storage, networking, and GPU-based infrastructure environments.
• Ensure tight alignment between TAMs, engineering, and support to accelerate resolution of complex issues.
• Lead the end-to-end delivery of infrastructure in alignment with customer contracts, SLAs, and statements of work (SOWs).
• Ensure all service commitments — including performance, uptime, response, and delivery milestones — are consistently met or exceeded.
• Partner closely with data center operations, engineering, and program management to ensure operational readiness and accountability for each customer engagement.
• Establish governance frameworks for contract compliance, change management, and escalation to ensure transparency and customer trust.
• Drive a culture of proactive delivery excellence, balancing efficiency, scalability, and adherence to contractual obligations.
• Define key metrics: NRR, logo retention, customer health, time-to-value, and SLA adherence.
• Build scalable systems and automation for renewals forecasting, success planning, and engagement tracking.
• Mentor directors and senior managers, fostering a performance-driven, customer-centric culture.

Vice President, Customer Success

• Lead technical design for next-gen cloud networking: VPC, security groups, gateways, routing domains
• Align networking roadmap with product and infrastructure teams
• Drive implementation of control/data plane features and network orchestration
• Manage services like BGP peering, tenant isolation, and network policy enforcement
• Prototype and validate new capabilities at scale
• Support production systems and incident response
• Extend Vultr’s control plane to integrate networking features

Principal Software Engineer – Cloud Networking

• Operate and scale Vultr’s control plane, ensuring availability, correctness, and performance across global datacenters.
• Design, implement, and maintain automation to manage hypervisor fleets (KVM, QEMU, libvirt) and supporting infrastructure at scale.
• Develop tooling and automation for Open vSwitch (OVS), BGP routing, and other networking components to ensure resilient and self-healing network operations.
• Continuously analyze and improve system performance across compute, storage, and network layers, with an emphasis on reducing toil and eliminating single points of failure.
• Implement advanced monitoring, logging, and tracing solutions (Grafana, Sentry, SumoLogic) while leading incident response to minimize impact and drive postmortem culture.
• Maintain and evolve infrastructure pipelines (GitLab CI/CD, Puppet) to enable safe, fast, and reliable changes to both control plane and hypervisor infrastructure.
• Work closely with Software Engineers, Network Engineers, and Product teams to align platform reliability with business and user needs.
• Produce clear technical documentation for runbooks, operational procedures, and automation frameworks to improve team efficiency and reliability standards.
• Coach and mentor team members in best practices for site reliability, incident handling, automation, and low-level Linux systems debugging.

Senior Site Reliability Engineer, Core Cloud Engineering

Recruitment

• Draft, post, and manage job descriptions in partnership with hiring managers and the Talent Acquisition team.
• Screen and triage incoming resumes and applications to identify qualified candidates.
• Coordinate and schedule interviews across multiple time zones, ensuring a seamless experience for all parties.
• Screen/interview and process candidates as needed for various roles across the business.
• Prepare and send offer letters and employment agreements in alignment with company guidelines.
• Conduct reference checks and background checks as required.
• Maintain data integrity within the Applicant Tracking System (ATS) by ensuring all candidate information, workflows, and documentation are up to date. ATS is Ashby.
• Build, update, and maintain recruitment dashboards to support data-driven decision-making.
• Contribute to continuous improvement initiatives by identifying process gaps and recommending operational improvements.
• Ensure compliance with company policies and applicable employment laws throughout the recruitment process.