Corporate IT Support Specialist

Vultr

Corporate IT Support Specialist delivering first line technical support for remote teams at Vultr. Ensuring productivity for employees and maintaining infrastructure across global platforms.

Posted 5/21/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $70,000 per yearWebsite

Tech Stack

Tools & technologies

AzureITSMJamfMacOS

About the role

Key responsibilities & impact

Own the daily helpdesk ticket queue, triaging and resolving issues across hardware, software, and access requests within established SLAs
Troubleshoot endpoint issues on macOS and Windows devices for fully remote employees, escalating complex problems to senior IT staff when appropriate
Administer core SaaS platforms (Google Workspace, Slack, Zoom, and similar tools), including user provisioning, license management, and group permissions
Manage employee onboarding and offboarding end-to-end, including hardware shipping, account creation, access provisioning, and timely deprovisioning
Configure and maintain endpoints through MDM platforms (Intune, or equivalent), ensuring devices remain compliant with security policies
Support identity and access management workflows in Okta (or equivalent SSO/IdP), including SSO integrations, MFA enforcement, and group-based access
Maintain an accurate hardware and software asset inventory, tracking devices throughout their lifecycle from procurement to retirement
Develop clear documentation, runbooks, and self-service resources that empower employees and reduce repeat tickets
Engage with employees through chat, video, and ticketing channels to deliver a responsive, white-glove support experience across multiple time zones
Partner with Security, People Operations, and senior IT teammates on larger initiatives, audits, and tooling rollouts

Requirements

What you’ll need

2+ years of experience in a helpdesk, IT support, or corporate IT administrator role, preferably supporting a remote or distributed workforce
Hands-on experience troubleshooting macOS and Windows endpoints, including hardware, software, networking, and peripheral issues
Working knowledge of SaaS administration across platforms such as Google Workspace, Slack, Zoom, and similar collaboration tools
Experience with identity and access management platforms (Okta, JumpCloud, Azure AD/Entra ID, or equivalent), including SSO, MFA, and group-based provisioning
Familiarity with MDM/endpoint management tools such as Jamf, Intune, Kandji, or equivalent
Experience with ticketing and ITSM platforms (Jira Service Management, Freshservice, Zendesk, or similar)
Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users
Demonstrated customer service mindset with a track record of delivering responsive, white-glove support
Ability to manage multiple priorities independently in a fast-paced, fully remote environment
Industry certifications such as CompTIA A+, Network+, Security+, Apple Certified Support Professional, or Microsoft 365 Certified are a plus

Benefits

Comp & perks

100% company-paid insurance premiums for employee medical, dental and vision plans.
401(k) plan that matches 100% up to 4%, with immediate vesting
Professional Development Reimbursement of $2,500 each year
11 Holidays + Paid Time Off Accrual + Rollover Plan
Commitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
$500 stipend for remote office setup in first year + $400 each following year
Internet reimbursement up to $75 per month
Gym membership reimbursement up to $50 per month
Company paid Wellable subscription

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingendpoint managementSaaS administrationidentity and access managementMDM configurationticketing systemsuser provisioninglicense managementgroup permissionshardware asset inventory

Soft Skills

communication skillscustomer service mindsetproblem-solvingtime managementindependencedocumentation skillscollaborationresponsivenessadaptabilityattention to detail

Certifications

CompTIA A+CompTIA Network+CompTIA Security+Apple Certified Support ProfessionalMicrosoft 365 Certified